554 Consumer Analyst jobs in the United States

We are seeking a highly-motivated, consumer-obsessed individual to join Wayfair as an Analyst in Consumer Insights. This team is responsible for gathering, analyzing, evaluating, and distributing qualitative and quantitative perceptual data from customers and prospects, allowing leaders to make consumer-first decisions across all our brands and geographies. Reporting to the Head of Consumer Insights, this person will contribute to highly visible and strategic bodies of work used by leaders across a variety of departments. If you are an enthusiastic individual with strong communication and quantitative skills sets and an interest in consumer research and data analysis, this position is for you. This role is a chance to represent the voice of the consumer and drive an impact in a global company. What You’ll Do Partner with senior stakeholders across the organization to ensure we know our audience, that we’re educated on the needs we’re addressing and that we’re communicating with messages and offers that resonate Assist in the execution of qualitative and quantitative research, including cleaning data, programming surveys, and analyzing outputs Drive action against insight, through assisting in the socialization and empowerment of the organization in detailed understanding of consumer needs Build agile, creative research methodologies to meet the needs of a fast growing, multi-faceted organization Alongside team, frame, structure, and synthesize complex data and information visually in order to craft the story and drive action What You’ll Need Bachelor’s degree in Analytics, Mathematics, Statistics, Information Systems, Economics, Management, Social Sciences or other quantitative discipline expertise Hands-on experience conducting quantitative analyses on large data sets Experience with Excel (pivot tables, vlookup, etc.) and Data Visualization Tools Tableau/Looker/DataStudio High attention to detail and proven ability to manage multiple priorities simultaneously with tight deadlines Solution-oriented, collaborative & curious mindset Excellent written and verbal communication skills Strong intrinsic problem solving skills, ability to structure and solve problems and conduct and interpret analysis independently Proficient knowledge across SQL and/or other structured programming languages (Python, R), a plus Note - This is a hybrid role based out of our Boston office (4 days/week in office, 1 day/week remote) Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: If you have any questions regarding our processing of your personal data, please contact us at If you would rather not have us retain your data please contact us anytime at About the company Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-000. #J-18808-Ljbffr

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

The Consumer Sales & Commission Analyst will manage the sales commission process inclusive of sales partner commissions, contests, accelerators, bonuses and performance spiffs. Including: daily commission related activities and reporting needs, collection and gathering of information and data to create coherent reports, then presenting reports to the team, management and sales partners. Using either available or collected data, draw insights that can be used to create actionable sales & commission strategies.

Pacific time zone strongly preferred.

• Calculation and processing of weekly commission and generation of applicable sales partner commission statements
• Work with other teams to ensure accurate and timely payment of commissions
• Produce and maintain reports that track commission earnings and payouts
• Collaborate with Sales Partner teams to resolve commission related questions
• Manipulate data using data analysis tools to discover insights
• Perform commission analysis to identify errors and discrepancies
• Maintain accurate commission records and documentation
• Input sales and install data
• Gather and analyze data in order to understand problems and address them proactively
• Work collaboratively with programmers to create tools to collect and analyze data
• Continuously evaluate existing processes and procedures for improvements in efficiency and reporting
• Review third-party data to determine best practices for company success
• Present actionable information and insights to management team and sales partners
• Offer suggestions and direction from analysis to help guide organization decision-makers
• Work jointly with different teams and departments to provide expertise and insight
• Collaborate with management and finance to forecast commission costs, accruals and assist in managing to commission budget

• Minimum education required is a degree in accounting, economics mathematics, business, marketing, computer science or related fields, or 4-6 years of applicable experience
• Experience in managing and optimizing sales compensation plans and polices to drive business objectives
• Strong knowledge of word processing, spreadsheet, database and presentation software
• Functional experience with database and spreadsheet software, high familiarity of MS Excel a must
• Working knowledge of data analysis and visualization tools, familiarity of Tableau preferred
• Currently knowledge of or ability to quickly learn data mining tools and techniques
• Experience performing various forms of online research
• Significant attention to detail and an ability to quickly spot and fix problems
• Demonstrated ability to multitask and prioritize
• Detail-oriented and a strict attention and appreciation for deadlines
• High level of organization and detail-orientation
• Strong work ethic and willingness to take initiative
• Good attitude toward teamwork as well as the ability to work independently
• Candidate must be highly motivated, a self-starter and a great team player. High standards and attention to detail are necessary to ensure production of quality timely work.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 annual salary plus bonus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 838841

Agency: Office of the Attorney General

Working Title: Senior Consumer Service Analyst - 41000334

Pay Plan: Career Service

Position Number: 41000334

Salary: $38,852.10

Posting Closing Date: 07/25/2025

This is a re-advertisement. Prior applicants need not re-apply.

We are looking to hire reliable, professional, and compassionate bilingual individuals who love to help people to work on our Citizen Services team. If you have excellent communication skills, good typing skills, and can work on the phones for an extended period, you are a great candidate for our position! Learn more below about why we're a great place to work.

Our Organization and Mission: The Office of the Attorney General (OAG) represents the State of Florida in state and federal civil and criminal courts, from trial courts to the U.S. Supreme Court. The Attorney General's Office also provides legal protections for Floridians against consumer fraud through enforcement of state laws. At the OAG, staff are afforded an array of opportunities to serve the community and citizens of Florida, including in areas of criminal appeals, civil litigation, consumer protection, Medicaid fraud, and victims and civil rights. We invite you to visit our website at to learn more about the State of Florida's law firm and its many opportunities.

Salary and Benefits: $8,852.10 annually / 1,494.32 biweekly

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State group insurance coverage options, including: health insurance (totaling an annual family benefit value of 19,812, or 9,161 for individuals), basic life insurance policy for 25,000 at no cost for all employees, life, dental, and vision, additional supplemental insurance options, retirement plan options, including employer contributions, flexible spending accounts, and tuition waivers.
• And more! For a more complete list of benefits, visit

The Difference You Will Make: The Office of Citizen Services is dedicated to the Attorney General's vow to protect the citizens of Florida from fraud, and serves as the agency's point-of-contact for complaints and inquiries; provides the public with information on the Attorney General's duties, responsibilities, and initiatives; provides reliable information on consumer scams, emerging issues, and resources; and provides meaningful help to consumers toward resolving complaints through referrals and informal mediation when appropriate. During declared states of emergency, we also operate the OAG's Price-Gouging Hotline.

The Work You Will Do: As a Citizen Services Call Center Representative, you will answer the Attorney General's "No Scam" hotline in both English and Spanish and assist callers with a wide variety of consumer inquiries and complaint issues. Representatives provide callers a positive customer service and call resolution experience by distributing customer protection and fraud prevention information, making referrals to government and community resources and programs, and conducting intake services for the OAG's Consumer Protection Division, Medicaid Fraud Control Unit, Lemon Law, and more. Training is provided for using in-house call resources guidelines, and processes. Workstations are equipped with double-monitor computers, wireless telephone headsets, and desks with the ability to sit or stand.

Business hours are Monday Friday, 8:00am - 5:00pm. Regular attendance and punctuality is required. Duties include but are not limited to:

• This position requires answering live calls for the core work hours of Monday through Friday 8:00 AM 5 PM. A one hour lunch and a 15-minute break in the morning and afternoon are provided.
• Additional hours answering live calls, returning calls, or monitoring and retrieving voicemail messages, either in the office or working remotely, are required during declared states of emergency by the Governor including: extended to 9 PM Monday to Friday, or later based on call volume. Saturday and Sunday 9:00 AM to 6 PM.
• Job entails answering calls for the OAG Hotline for 2-3 hours at a time, either sitting or standing at a desk, using wireless telephone headset, and a double monitor computer. Average call length is three seven minutes, but calls can run longer based on issue.
• Analyst must be cognitive and speak clearly in English or Spanish, with an upbeat and positive voice. Assist with retrieving Spanish voicemail messages. Assist with returning calls from correspondence written in English or Spanish as needed. Simultaneously check various databases for case related issues while providing resources to the callers.

Senior functions:

• Type clear, accurate, and concise notes about the call in Hotline database.
• Assist other analyst with call related questions and with escalated or more advance calls.
• Assist supervisor as needed and report potential safety concerns and potential patterns of fraud. Assist with training of new analyst.

How You Will Grow: Citizen Services is on the forefront of consumer issues and works closely with the Consumer Protection Division to collect and identify patterns of consumer complaints that may lead to investigation or action by the agency. In this role you will gain exposure to a broad range of topics including consumer issues, Lemon Law, Medicaid Fraud, identify theft, and more. This experience is valuable for promotion into other Citizen Services positions, such as correspondence.

Minimum Qualifications: In order to qualify for the position, candidates MUST possess:

• An associate degree from an accredited college or university; or
• Two years of experience in customer service, customer resolution, consumer complaints or citizen advocacy, public relations, interviewing or investigations; or
• Two years of any combination of relevant experience and education.
• Must be fluent in both English and Spanish.

** Applicants who meet the minimum qualifications will be invited to complete a skills assessment. Those who meet the minimum cutoff score of 15 out of 20 on the skills test will be invited to advance to interview. **

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Skill using a computer, word processing and data entry software.
• Typing minimum 35 words per minute (WPM).
• Experience in a call center or customer service environment, customer resolution, consumer complaints, or citizen advocacy.
• Experience conducting fact-finding research, analyzing and/or summarizing information.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history. If you experience problems applying online, please call the People First Service Center at ( .

IMPORTANT NOTICE: To be considered for the position, your People First Applicant Profile must be completed in its entirety. Applicants must ensure all employment periods and detailed work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. Applicants who do not respond to the qualifying questions will not be considered for this position. Responses to qualifying questions must be verifiable by skills and/or experience stated on the employment application and/or resume.

Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.

CRIMINAL BACKGROUND CHECKS/DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110