146 Contract Analyst jobs in Lytle

**JOB DESCRIPTION**
**Job Summary**
Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with clients to modify or tailor existing analysis or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action. This is a general role in which employees work with multiple types of business data. May be internal operations-focused or external client-focused.
**KNOWLEDGE/SKILLS/ABILITIES**
+ Provides analytical, problem solving foundation including: definition and documentation, specifications.
+ Recognizes, identifies and documents changes to existing business processes and identifies new opportunities for process developments and improvements.
+ Reviews, researches, analyzes and evaluates all data relating to specific area of expertise. Begins process of becoming subject matter expert.
+ Conducts analysis and uses analytical skills to identify root cause and assist with problem management as it relates to state requirements.
+ Analyzes business workflow and system needs for conversions and migrations to ensure that encounter, recovery and cost savings regulations are met
+ Prepares high level user documentation and training materials as needed.
**JOB QUALIFICATIONS**
**Required Education**
Associate's Degree or equivalent combination of education and experience
**Required Experience**
+ 3-5 Years of business analysis
+ 4+ years managed care experience
+ Demonstrates familiarity in a variety of concepts, practices, and procedures applicable to job-related subject areas.
**Preferred Education**
Bachelor's Degree or equivalent combination of education and experience
**Preferred Experience**
+ 1-3 years formal training in Business Analysis and/or Systems Analysis
+ 1-3 years of Claims or Adjustment experience in Medicare and/or Medicaid
+ Familiarity with QNXT, iServe, Project Management
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.82 - $51.06 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Job Description
Insight Global is looking for a Business Analyst for a client in the San Antonio, Texas area or remote for the right candidate. This person will be responsible for managing multiple operational efforts simultaneously, ensuring efficient and effective processes within the company. This role requires strong organizational skills, proficiency in key software tools, and excellent communication abilities. Communicate effectively with team members and stakeholders to ensure alignment and clarity. Process 1035 exchanges and issue and fix contracts, clear money, transfer annuity products, etc. This candidate will need to have a deep understanding of annuity products and services, as well as experience working in a Life insurance carrier's operations area.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Minimum 1 year of experience supporting a Life insurance carrier
Strong knowledge of annuity products and services
Experience with DTCC access and managing operational
Experience with processing 1035 exchanges
Excellent organizational and communication skills
Proficiency in Excel, Outlook, and SharePoint Bachelor's degree in Business Administration, Finance, or a related field
Local to San Antonio null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**ManTech** seeks a motivated, career and customer-oriented **Logistics Analyst** to join our team at the **San Antonio,** **Texas** location within the Secure Supply Chain Management Framework.
**Responsibilities include, but are not limited to:**
+ Inventory Management and reconciliation of purchase orders and receipt of purchases.
+ Maintaining a catalog of equipment that can be purchased on the contract
+ Assisting and reporting on equipment for projects and refresh.
+ Asset Management database analysis and maintenance.
+ Asset reporting and reconciliation between multiple systems.
+ Shipping and receiving of equipment.
+ Travel to other sites to assist in duties
**Minimum Qualifications:**
+ Bachelor's degree with 2+ years of relevant experience, an associate's degree and 4 years of experience, or a High school Diploma with 5+ years of relevant experience might be substituted for a degree.
+ Proficient in MS Office.
+ Experience providing receipt, accountability, stocking and inventory of electronic equipment and components.
+ Experience with data entry to query and enter information for supply, acquisition and inventory purposes.
+ Experience with recording purchase request documentation for acquisition of component items from vendors.
**Preferred Qualifications:**
+ Handheld Scanner experience.
+ Experience working in ServiceNow.
+ Experience performing logistics functions in a cleared environment.
+ Database design / MS Excel proficiency.
+ Technical writing
+ Experience in Jira system
**Clearance Requirements:**
+ Must have a current/active TS/SCI w/ Poly
**Physical Requirements:**
+ Must be able to move and lift 50 pounds.
+ Must be able to remain in a stationary position 50%.
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
+ The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
+ Working with data.
+ Move about freely in a laboratory setting.
+ Repetitive motions.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Description We are looking for a skilled Financial Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position involves providing in-depth financial analysis to support strategic decision-making within a credit union environment. The role requires strong collaboration with both internal teams and external partners to ensure the integrity and effectiveness of financial processes.
Responsibilities:
- Manage recurring data needs for Finance and Accounting, including monthly and quarterly data loads for interest rate risk monitoring and reporting.
- Maintain and oversee financial systems such as Concur, nCino, and Axiom to ensure operational efficiency.
- Validate and review financial models to ensure compliance, identify weaknesses, and recommend improvements to mitigate risks.
- Collaborate with external consultants to produce regulatory-compliant reports and analyses.
- Develop and automate financial reporting processes using data warehouse systems and software expertise.
- Conduct detailed financial analyses to identify trends, opportunities, and risks, presenting findings to senior management.
- Prepare accurate and timely month-end management and board reports, ensuring clarity and adherence to deadlines.
- Support investment portfolio management by analyzing performance, overseeing reporting, and providing strategic recommendations.
- Monitor liquidity positions and prepare projections for anticipated needs, delivering updates to senior management.
- Lead the annual budgeting and forecasting processes, including variance analysis and strategic planning. Requirements - Minimum of 3 years of experience in financial analysis, modeling, and reporting.
- Proficiency in advanced analytics, data mining techniques, and building automated reports within data warehouse systems.
- Strong knowledge of asset liability management and funds transfer pricing.
- Intermediate to advanced skills in Microsoft Excel and familiarity with tools such as SAP, Concur, and Axiom.
- Excellent verbal and written communication skills, with the ability to present complex data to senior management.
- Proven organizational skills and attention to detail.
- Experience in financial planning, project planning, and forecasting models.
- Knowledge of banking industry principles and regulatory compliance requirements.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Description**
**To Qualify; You must live in the San Antonio area today.**
Introduction
Do you have the career opportunities as a Technical Analyst you want with your current employer? We have an exciting opportunity for you to join IT&S - San Antonio Division which is part of the nation's leading provider of healthcare services, HCA Healthcare.
**Benefits**
IT&S - San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Our teams are a committed, caring group of colleagues. Do you want to work as a Technical Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
**Job Summary and Qualifications**
The **Technical Analyst** implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.
**What you will do in this role:**
+ Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
+ You will analyze and provide hands-on support for simple to moderate inquiries.
+ You will log and track problems; review problem tracking databases
+ Perform facility-based moves, adds, and changes (MACs), as needed
+ You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures
+ Aid and train users on division and facility technology
**Qualifications you will need:**
+ Bachelor's degree in information systems or a healthcare-related field is preferred
+ One year of IT experience is required
+ A+ and Microsoft Product certifications are preferred
+ Valid state driver's license is required
+ 50% local ravel required
ITG ( transforms healthcare and givespeople **healthier tomorrows** . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to **move healthcare forward** . We do this byseeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Overview
Logistics Analyst
Organizes and handles a variety of logistics issues in a manufacturing environment. Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material handling, import-export licensing, shipment of products, and third party warehousing. Evaluates customer support and field service commitments to ensure customer requirements are met. Serves as liaison between sales and operations teams to develop concepts and coordinate product knowledge; provides data analysis for production planning and volume studies; and participates in process/rating improvement efforts. Assists in developing logistics plans and procedures.
POSTED FOR CONTRACTOR CONVERSION PURPOSES
Minimum Requirements
+ Bachelor's degree
OR
+ At least 2 years of supply chain or manufacturing experience
Additional Requirements
+ Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Benefits and Compensation
We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.
For this position, the expected salary range will be commensurate with the candidate's applicable skills, knowledge and experience.
You can learn more about our comprehensive benefits package at Overview
ABOUT TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,?few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ( .
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email? ?to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

**Description**
**Join a team committed to a mission!**
**At Leidos** , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
**Are you ready for your next career challenge?**
**Leidos National Security Sector (NSS) is seeking a highly experienced and skilled mission-driven Targeting Analyst to support APOLLO/OPIAS in Tampa, FL.** This role involves providing intelligence analysis and target development expertise as part of Operations in the Information Environment (OIE), and contributes directly to the validation, nomination, and assessment of targets by analyzing adversary systems, networks, and capabilities. **This position is on a future contract pending award announcement.**
**Possible locations for this position are as follows:**
· MacDill (Tampa, FL)
· Al Udeid (Qatar)
· Fort Meade (Maryland)
· Northcom (Colorado Springs, CO)
· Camp Humphreys (Korea)
· Arifjan (Kuwait)
· Joint Base Pearl Harbor-Hickam (Hawaii)
· Fort Eisenhower (Georgia)
· Offutt AFB (Omaha, NE)
· Naval Operating Base Norfolk (Virginia)
· Southcom (Doral, FL)
· JB San Antonio (Texas)
· Stuttgart (Germany)
· Vicenza (Italy)
· Tyndall AFB (Florida)
**Key Responsibilities:**
+ Conduct Target System Analysis (TSA) to identify critical nodes, vulnerabilities, and centers of gravity within adversary networks.
+ Support target development, validation, and nomination in accordance with the Joint Targeting Cycle (JP 3-60).
+ Analyze intelligence reporting and all-source data to identify targets that align with Joint Desired Effects (JDEs) and commander's objectives.
+ Produce detailed Target Intelligence Packages (TIPs) and Target Development Nominations (TDNs) that support component-level and Joint Task Force operations.
+ Collaborate with operational planners, weaponeers, and legal advisors to ensure that target intelligence supports effects-based planning, collateral damage estimation (CDE), and rules of engagement (ROE).
+ Maintain awareness of adversary Order of Battle (OOB), force dispositions, and infrastructure through close coordination with J2, JIOC, and IC partners.
+ Leverage tools such as MIDB, JTT, GEMINI, FADE/MIST, and PRISM for target vetting, BDA, and strike planning.
+ Track target status, effectiveness, and re-attack recommendations as part of the Combat Assessment process.
**Basic Qualifications:**
+ Bachelor's degree in Intelligence Studies, National Security, International Relations, or a related field
+ 8+ years of experience in all-source intelligence analysis or targeting support within a Joint or Component Command
+ Experience with ISR integration and multi-discipline intelligence fusion to support target vetting and validation
+ Familiarity with key joint doctrine: JP 2-0 (Intelligence), JP 3-60 (Joint Targeting), and JP 5-0 (Joint Planning)
+ Demonstrated proficiency in target development, TSA, and the Joint Targeting Cycle
+ Active TS/SCI security clearance
**Preferred Qualifications:**
+ Master's degree in Intelligence, Security Studies, or Strategic Studies
+ Certified graduate of Joint Targeting School (JTS) or equivalent service school
+ Prior experience supporting Joint Fires Elements (JFE), J39, or J2 within a CCMD, CAOC, or JTF
+ Knowledge of F3EAD, D3A, and CARVER methodologies
+ Proficiency with geospatial and SIGINT analysis tools, including NGA datasets and link analysis software
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
July 27, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00163343-OTHLOC-PL-2D2393
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Mantech seeks a motivated, career and customer-oriented **Business Analyst** to join our team at JBSA San Antonio, TX. This is a **hybrid** role with 3 days a week on site.
**Responsibilities include but are not limited to:**
+ Lead and facilitate workshops with HR stakeholders to elicit, analyze, document, and prioritize complex business requirements for HR systems and processes, with a particular focus on Oracle ERP HR modules (e.g., Core HR, Payroll, Absence Management, Benefits, Talent Management).
+ Translate business requirements into functional specifications and work closely with technical teams (internal and external) to design, configure, and implement solutions within Oracle ERP.
+ Develop comprehensive test plans, scripts, and cases. Lead and execute system integration testing (SIT), user acceptance testing (UAT), and regression testing to ensure solution quality and integrity.
+ Analyze HR data, identify trends, and develop reports and dashboards using Oracle ERP reporting tools (e.g., OTBI, BI Publisher) to support HR decision-making.
+ Develop and deliver training materials and conduct training sessions for end-users. Create and maintain comprehensive documentation for system configurations, processes, and user guides.
+ Provide expert-level support for Oracle ERP HR-related issues, performing root cause analysis and coordinating with technical teams for resolution
**Minimum Qualifications:**
+ Bachelor's degree in Business Administration, Human Resources, Information Technology, or a related field.
+ 12+ years of experience as a Business Analyst, with at least 5 years focused on HR systems.
+ Demonstrable expert-level experience with Oracle ERP HR modules (e.g., Oracle EBS HRMS, Oracle Cloud HCM) including hands-on configuration, implementation, and support.
+ Proven experience in full lifecycle implementations of Oracle ERP HR modules.
+ Strong understanding of HR business processes (e.g., hire to retire, payroll, time & labor, benefits administration, talent acquisition, performance management).
+ Experience with data migration, data integrity, and reporting within Oracle ERP.
+ Proficiency in creating process flows, use cases, and functional specifications.
+ Experience with project management methodologies (e.g., Agile, Waterfall).
**Preferred Qualifications:**
+ Relevant Oracle certifications (e.g., Oracle Cloud HCM Implementation Specialist).
+ Experience with other HR technologies or integrations.
+ Experience working in a large, complex, or global organization.
+ Change management experience.
**Clearance Requirements:**
+ US Citizen with ability to obtain and maintain a public trust clearance suitability
**Physical Requirements:**
+ Must be able to remain in a stationary position 50%.
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
+ The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a (Hybrid) ITSM Analyst at our Tysons, Virginia; Omaha, Nebraska or San Antonio, Texas location. The primary purpose of this job is to coordinate the change, Incident and problem management processes and procedures so that they contribute to a stable production environment. The ITSM Analyst will ensure that incidents, problems and changes are handled effectively, minimizing the impact to PenFed members and internal customers. In addition, this position will work with IT Governance, Business Resieliency, Audit, Vendors, Business Stakeholders, PenFed Senior Management and other IT teams to implement well planned changes, reduce the number and frequency of incidents and improve service recovery times. This position will also focus on maintaining efficient and effective processes and promoting an environment that drives continual process improvement.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
+ Coordinate the Incident, Problem and Change management functions for the IT organization, including the management of the lifecycle of changes, incidents and associated problems.
+ Assist in creating and reviewing KPI reports to help continuously drive improvement.
+ Manage High-Severity and Major Incidents. Coordinate infrastructure and application teams to enable and expedite return to service. Facilitate communications during these incidents, including verbal/written executive level status, running related conference calls and acting as a liaison with business stakeholders. Provide verbal and written status updates to all stakeholders.
+ For any high severity incidents, capture any required follow up and ensure follow up assignments are completed. Update processes and procedures accordingly to ensure improvements are made as a result of lessons learned.
+ Coordinate, monitor, and support general activities related to incidents, problems and changes. Facilitate daily, weekly and monthly meetings related to Incident, Problem and Change Management.
+ Identify production environment stability trends. Escalate concerns through the appropriate process to minimize business impact with a key objective of High Severity and Major Incident deterrence.
+ Analyze incident, problem and change data, as well as recurring alerts, to identify the associated root causes and develops plans and actions to resolve and eliminate these problems at all Severity Levels.
+ Assess risk of changes, incidents and problems, along with other IT staff, to appropriately prioritize scheduling of production implementations, incident remediation changes and problem resolution changes.
+ Assess risk survey questions and scoring to ensure changes are adequately addressed at the right risk level. Adjust risk scores as required to ensure appropriate assessments.
+ Develop and maintain ticket escalation steps and contacts. Drive decision-making for incident resolution to minimize impact to business. Escalate to Senior IT Management as needed.
+ Ensure that all IT teams follow the Incident, Problem and Change Management processes and that the required information is properly documented in the incident record.
+ Develop, drive, and maintain the effectiveness of incident, problem and change management processes and procedures. Participate in reviews and audits of the process. Challenge the process and make recommendations for improvement.
+ Serve as key contributor regarding the proper use and ongoing development of the ITSM ticketing system.
+ Assist in developing incident and problem management to show performance within the environment.
+ Work with IT Governance, Business Resieliency, Audit, Vendors, Business Stakeholders, PenFed Senior Management and other IT teams.
+ Provide after-hours on call support for high severity Incident and Problem resolution.
+ Monitors for compliance of defined process standards and policies.
Qualifications
Equivalent combination of education and experience is considered.
+ Bachelor's Degree in a related field is preferred or related experience.
+ Minimum of five (5) years' of experience in an area such as network, distributed, IT Services, Workforce Technology or mainframe is required.
+ Proficient in Change Management, Problem Management, and Incident Management in an ITIL environment is preferred.
+ Experience utilizing ITSM Tools to manage service management disciplies.
+ Strong analytical and communication skills.
+ Proficiency with creating and presenting management reports and Dashboards.
+ Financial services or other regulated industry experience is preferred.
+ Require excellent customer service, oral and written communication skills.
+ Basic knowledge and experience in using enterprise level monitoring tools and dashboards.
+ Demonstrated ability to perform successfully in a high stress, open environment where frequent & direct interaction & collaboration with customers & peers is ordinary.
+ Basic understanding of ITIL principles.
+ ITIL Certification a plus.
Supervisory Responsibility
There is no supervisory responsibility for this role.
Licenses and Certifications
There are no licenses or certifications required for this role.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift twenty-five pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at .
#LI-Hybrid