Parts Specialist

14150 Tonawanda, New York O'Reilly Auto Parts

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Job Description

O'Reilly Automotive - 2309 Eggert Rd (Sales Associate / Team Member) As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for automotive parts.Hiring Immediately >>

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Recruitment Specialist

14068 Getzville, New York StaffBuffalo

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Job Opportunity Details

Full Time Recruitment Specialist
$65000-$5000 per year
Amherst, New York

Recruitment Specialist

Are you a passionate and resourceful recruiter ready to take the lead on full-cycle hiring efforts that truly make an impact? StaffBuffalo is actively recruiting for a Recruitment Specialist to join a growing healthcare organization in Amherst, NY! This full-time, permanent opportunity offers a competitive salary range of 65,000 to 75,000 per year , depending on experience, and is ideal for someone excited to build high-performing teams across pharmacy and healthcare operations.

This is a great opportunity for a motivated recruitment professional who thrives in a fast-paced environment and values collaboration, organization, and candidate experience. As a key member of the HR team, you'll play a critical role in shaping the workforce, supporting hiring managers, and ensuring a seamless and welcoming experience for new hires. If you're looking to grow your career in a thriving organization with strong values and a team-first culture, we want to hear from you!

This is an on-site, in-person position based in the Western New York area.

Responsibilities:

  • Lead full-cycle recruitment efforts for a range of positions across pharmacy operations, from sourcing and screening to offer and onboarding.
  • Collaborate closely with hiring managers and HR leadership to define hiring needs and sourcing strategies.
  • Conduct interviews (phone, video, and in-person) and provide timely, professional candidate communications throughout the process.
  • Draft and extend job offers, conduct background and reference checks, and coordinate pre-employment screenings.
  • Manage job postings, applicant tracking system entries, and recruitment reports with exceptional attention to detail.
  • Participate in new hire onboarding and orientation to ensure a smooth and positive employee experience.
  • Represent the company at job fairs and community hiring events to attract top talent and support employer branding.
  • Stay current on labor laws, recruitment trends, and HR best practices to enhance processes and compliance.
Qualifications:
  • Bachelor's degree in Human Resources, Business, Psychology, or related field.
  • 2+ years of full-cycle recruiting experience; healthcare or pharmacy hiring is a strong plus.
  • Strong communication, interpersonal, and time management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency with ATS platforms and Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • SHRM Talent Acquisition Specialty Credential is a plus.
Salary and Benefits:
  • 65,000- 75,000/year , depending on experience
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) retirement plan with employer match
  • Paid Time Off (PTO) and Paid Holidays
  • Supportive and collaborative team culture

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

First time working with a ? No problem! We make the process as smooth and straightforward as possible. Communication is key - to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
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Network Specialist

Lackawanna, New York O.L.V. Human Services

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OLV Human Services is seeking a dynamic and strategic Network Specialist to support our IT team and ensure our systems run efficiently, securely, and in alignment with the life-changing work we do every day. If you thrive in a mission-driven environment and are passionate about using technology to make a real impact, we invite you to bring your expertise to OLV Human Services-where your work supports not just operations, but the lives of the individuals and communities we serve. GenerousPaid Time Off (PTO), including paid holidays Health, dental & vision insurance options Paid Employer sponsored life insurance. Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $,200 if a spouse also completes Up to 180 annual gym reimbursement Take advantage of our Dental & Outpatient Mental Health services while working Employee referral program Job Title: Network Specialist Posting Title for Recruiting: Network Specialist Responsible to: IT Operations Manager Job Summary: The Network Specialist will be responsible for managing, maintaining, and optimizing the performance and security of our computer networks. This includes LAN, WAN, internet, intranet, and other data communication systems. This position has a key role in ensuring the integrity and availability of network infrastructure to meet business needs. Install, configure, and support networking hardware and software (e.g., routers, switches, firewalls, VPN). Monitor network performance and troubleshoot issues to ensure high availability and security. Maintain documentation of network configurations, standards, and policies. Perform routine network maintenance, upgrades, and patches. Work with other IT staff to plan and implement network projects and improvements. Respond to and resolve network-related support tickets in a timely manner. Manage user access, network permissions, and security protocols. Ensure compliance with IT and data security standards and best practices. Provide technical support and training to staff on network-related topics. Collaborate with vendors and service providers to maintain and improve network services. Any other duty as assigned by your Supervisor. Skills: Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.). Hands-on experience with Meraki, Aruba, or similar networking equipment. Familiarity with firewalls, IDS/IPS, and network monitoring tools. Strong problem-solving and analytical skills. Relevant certifications such as CompTIA Network+, Cisco CCNA/CCNP, or equivalent. Experience with cloud networking (AWS, Azure, etc.). Knowledge of VoIP systems, wireless networking, and network automation. Minimum Education/Experience Required: Bachelor's degree in Computer Science, Information Technology, or related field. OR Associate's degree and 3+ years of experience in network administration or support. Training Requirements: Physical Requirements: May require occasional evening or weekend work for system upgrades or maintenance. Ability to lift and transport networking equipment as needed. On-site work environment depending on organizational requirements. #J-18808-Ljbffr

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Payroll Specialist

Amherst, New York International Imaging Materials

Posted 1 day ago

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Job Description

POSITION OBJECTIVE

We are seeking an experienced and detail-oriented Payroll Specialist to join our team. The Payroll Specialist will manage the weekly and biweekly end-to-end payroll process for exempt and non-exempt employees, ensuring that payments are accurate and timely. This role includes maintaining payroll records, addressing payroll-related inquiries, and staying informed about relevant payroll laws and regulations for compliance.

JOB RESPONSIBILITIES:

  • Process weekly and biweekly payroll, ensuring all time is reported in ADP according to current company policies and regulations.
  • Process garnishments, child support, deductions, and other necessary adjustments into the ADP, as well as T&E reimbursements.
  • Provide excellent customer service by addressing payroll-related inquiries and resolving issues promptly.
  • Support year end processes including gross up of fringe benefits and W2 processing.
  • Prepare payroll reports as requested by upper management.
  • Maintain accurate and thorough payroll records.
  • Ensure compliance with regulations, internal policies, and government-mandated reporting.
  • Stay current on industry trends in payroll laws and regulations with knowledge of payroll best practices.
  • Monthly close responsibilities to include preparation of payroll journal entries, balance sheet reconciliations and preparing bank account reconciliations.
  • Provide additional support as needed on special projects.

SKILLS, AND ABILITIES:

Education: Bachelors degree in Accounting, Finance or Human Resource Management. Certified Payroll Professional designation is a plus.

Professional Experience

  • 10+ years experience using HR/Payroll systems, experience with ADP is highly preferred.
  • Knowledge of applicable laws, codes, regulations, standards, methods, and practices related to payroll.
  • Outstanding organizational ability with great attention to detail while maintaining accuracy.
  • Ability to work independently or as a member of a team.
  • Ability to set priorities, meet deadlines and multi-task with minimal supervision.
  • Ability to maintain confidentiality of all information and deal sensitively with confidential material.
  • Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint, and Outlook) and ADP

The job description does not include all duties performed by the incumbent. Employees will be required to perform additional duties as directed by their supervisor. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation details: 32-39 Hourly Wage

PI314684e8c03b-9445

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Payroll Specialist

14423 Linwood, New York Meyer's RV Superstores

Posted 10 days ago

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Job Description

Meyer's RV started in 1967, and is the largest family owned and operated RV dealer in the Northeast, with dealerships throughout New York, Pennsylvania, New Jersey, Ohio, West Virginia and Maryland, with 50+ years serving the community in sales and service.We are looking to add a Payroll Specialist to our corporate team. The Payroll Specialist has the following responsibilities, though other related activities maybe performed:

  • Reviews timecards and commission statements for weekly payroll.
  • Enters payroll information into the payroll system for processing.
  • Reviews payroll reports for accuracy.
  • Provides support to Human Resources when needed.
  • Maintains personnel records along with Human Resources.
  • Input weekly payroll into Accounting software.
  • Performs various other office duties as requested.
Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Requirements
  • Payroll processing
  • Knowledge of HR/Payroll software (Paylocity) - preferred but not required
  • Knowlegdge of Accounting software
  • Working knowledge of personal computers and Microsoft
  • Excellent organizational, written, and verbal communication skills.


Salary Description

$24-$30 / hour
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Inventory Specialist

14261 Amherst, New York Walgreens

Posted 2 days ago

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Job Description

**Job Description:**
+ Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.
+ Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.
+ Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
+ In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
**Customer Experience**
+ Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
+ Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
+ Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.
+ Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.
+ Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.
+ Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
+ Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.
+ Ensures all designated pull & quarantine item on-hands are updated and placed in the designated holding area.
+ Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.
+ Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.
+ Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.
+ Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.
+ Supports keeping all counters and shelves clean and well merchandised.
+ Knowledgeable of all store systems and equipment.
+ Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.
+ In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes any additional activities and other tasks as assigned.
**Training & Personal Development**
+ Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.
+ Obtains and maintains a valid pharmacy license/certification as required by the state.
**Communications**
+ Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.
**Job ID:** 1654903BR
**Title:** Inventory Specialist
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 3605 SHERIDAN DR,AMHERST,NY,14226
**Full District Office Address:** 3605 SHERIDAN DR,AMHERST,NY,14226-01632-05610-S
**External Basic Qualifications:**
+ Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Must have a willingness to work a flexible schedule, including evening and weekend hours.
+ "Achieving expectations" rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
+ Demonstrated attention to detail and ability to multi task and manage execution.
+ Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
**Preferred Qualifications:**
+ Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
+ Prefer to have prior work experience with Walgreens, with an evaluation on file.
We will consider employment of qualified applicants with arrest and conviction records.
**An Equal Opportunity Employer, including disability/veterans.**
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 05610-AMHERST NY
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Quality Specialist

14225 Cheektowaga, New York CSL Plasma

Posted 6 days ago

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Job Description

**The Opportunity**
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.
+ Reporting compliance status data to operational quality management
+ Collaborate with center management in the development and implementation of continuous improvement plans
+ Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
+ Responsible for coordinating and managing training activities, policies and processes at the center level.
You will report to the Assistant Manager Quality
**The Role**
+ Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
+ Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP's, CLIA/COLA and other applicable requirements.
+ Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
+ Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used
+ Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
+ Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
+ Identifying and communicate non-conformities to CSL's SOP's. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
+ Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.
+ Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers.
+ Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
+ Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable.
+ Follow all Standard Operating Procedures (SOPs), company policies and procedures.
+ Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
+ Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
+ Assist Plasma center staff in completing other special projects or assignments, as requested.
+ Perform other job-related duties, as assigned.dd 4-6 key responsibilities of the job
**Your skills and experience**
**Education**
High school diploma or equivalent required. Associate or Bachelor's degree in business administration or biological sciences preferred.
**Experience**
+ Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment.
+ Strong customer service skills
+ Strong critical reasoning, decision-making and problem solving skills to analyze situations
+ Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Understand Quality Systems and/or regulated training requirements
The expected base pay for this position at hiring is $19.40/hour - $20.75/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.
**Working Conditions**
(physical & mental requirements)
+ Occasionally required to work with the public when they are dissatisfied
+ 80% of the time standing and walking and 20% of the time sitting
+ Reach, bend, kneel and have high level of manual dexterity
+ See and speak with customers and observe equipment operation
+ Occasionally be required to lift and carry 25 lbs.
+ Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-257128
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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Administrative Specialist

14120 North Tonawanda, New York WestRock Company

Posted 9 days ago

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Job Description

Administrative Specialist
Hours: Monday-Friday 8am-4:30pm
Salary: $48K-$50K/year
Opportunity summary: As an Administrative Specialist, you will serve as the face of Smurfit Westrock for customers and visitors to the facility. You will serve and support the General Manager, Plant Manager and Customer Service Manager and other staff with administrative duties in a fast-paced and collaborative environment. In addition, you will perform other job duties as assigned, including project-related work to support various functions such as safety, quality, cost savings, continuous improvement, environmental, reliability, training, and data integrity.
How you will impact Smurfit Westrock
* Facilitate ordering and maintenance of department office supplies, maintaining proper inventory levels for designated areas
* Prepare and run monthly employee reports, including employee attendance, man-hour productivity/machine utilization, overtime hours, and daily booking orders
* Assist with customer visits to the facility, welcome all guests, receive and process all incoming mail and telephone calls
* Schedule, coordinate and manage meetings/conference calls and related activities including all on-site meeting logistics
* Prioritize daily routines and be flexible to accommodate changing priorities
* Assist in closing payroll on a weekly basis and report payroll and time entry discrepancies to department leads
What you need to succeed:
* High School diploma or G.E.D. with equivalent experience
* 2+ years of administrative support, customer service, sales support, HR and/or payroll experience, preferably in manufacturing environment
* Strong interpersonal and customer service skills
* Excellent written and verbal communication skills
* Demonstrated successful track record of effective problem-solving
* Possess strong collaboration skills with stakeholders across functions
* Ability to set priorities, achieve deadlines, and manage multiple tasks at the same time
* Demonstrates strong organizational and time management skills
* Possess strong written and verbal communication skills to deliver messages to customers and Smurfit Westrock employees
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
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Escalations Specialist

14068 Getzville, New York M&T Bank

Posted 10 days ago

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Job Description

**Overview:**
This position functions as team coordinator/intake specialist. Responsible for overseeing the distribution of cases through the team on a rotation basis and assisting with administrative functions for the team. This position will also research and resolve M&T/Bayview verbal and regulatory and non-regulatory written customer correspondence.
**Primary Responsibilities:**
+ Prescreen and document escalated customer complaint cases appropriately in Service Manager.
+ Perform daily, weekly, monthly, and annual case reporting and audits.
+ Participate in developing system/process enhancement plans.
+ Evaluate systems and document functional processes.
+ Delegate all escalated customer complaint cases to analysts on a rotation.
+ Effectively investigate and resolve customer correspondences received directly or through a regulatory agency for M&T and Bayview accounts with accurate information. Research and identify root causes; work with management to identify process gaps and establish procedural changes to mitigate future occurrences.
+ Respond to incoming phone calls and other client requests made via phone, e-mail or through letters maintaining brand image.
+ Promote and explain our products/services to customer on an ongoing basis in order to maximize opportunities.
+ Maintain accurate documentation on departmental database and electronic files.
+ Issue timely and accurate documentation and correspondence to clients, and other departments. Prioritize problems as they arise.
+ Perform basic ad hoc analyses to support business decisions. Provide feedback to management regarding results.
+ Identify risk-related issues needing escalation to management. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
The incumbent works under general supervision.
The incumbent has internal contact with numerous departments and externally with customers and service providers.
**Education and Experience Required:**
A combined 4 years higher education and/or work experience including a minimum of 2 years' customer service experience.
Proficient with personal computers and pertinent software including word processing, spreadsheet and email software.
Strong customer service skills.
Strong verbal and written communication skills.
**Education and Experience Preferred:**
Bachelor's degree.
Previous experience in banking, default, customer service and/or loss mitigation.
Ability to empathize and defuse sensitive customer situations.
Knowledge of Bank products and services.
Strong problem solving skills and judgment.
Detailed knowledge of all departmental systems/applications.
Excellent communication skills, both verbal and written.
Analytical, accurate and detail-oriented while working under pressure.
Demonstrated ability to remain organized in a fast paced environment.
**#LI-111**
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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