50 Contract Specialist jobs in Echo
Care Specialist
Posted 5 days ago
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Job Description
CARE SPECIALIST
Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care Specialist.
As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and ever-changing field. Your responsibilities will extend beyond the ordinary, and we are looking for someone who possesses the tenacity, resilience, and perseverance to excel in challenging situations.
Your role will require you to be a self-starter, someone who not only understands the art of prioritization but is also keen to understand the "why" behind what we do. You'll engage with individuals from diverse backgrounds and often with complex needs, so the ability to work with difficult people and always be willing to help is a must. You don't just say "no"; you ask "how" and seek the "why."
Your awareness of community and diversity will be vital in ensuring that you provide culturally sensitive and inclusive care. Organizational skills, responsiveness, and flexibility are key as you navigate the ever-evolving landscape of healthcare.
Your self-motivation and ability to pivot, serving as a change agent when necessary, will be highly valued. You have an outcome-oriented approach and are willing to learn, adapting to new challenges and opportunities with enthusiasm.
Criticism doesn't deter you; you take it as a chance for self-improvement and growth. Self-awareness is your ally, and you thrive as an independent problem solver. Your passion for people is the driving force behind your commitment to delivering high-quality care.
If you possess these qualities and are ready to embrace a role that demands dedication, adaptability, and a deep desire to make a positive impact, we encourage you to explore the possibilities of becoming a Care Specialist within our organization. Join us in our mission to provide exceptional care and support to those who need it most.
Who is Upward Health
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our providers, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
What you will do.
The Care Specialist works in patient’s homes and community 90% of the time and virtually the other 10% to deliver chronic care management to high complexity patients. During initial outreach the Care Specialist informs patients about our services and helps them get enrolled. Reaching out via phone is our top strategy for outreach and it’s important that the Care Specialist is comfortable and confident communicating by phone. Field-based approaches are utilized as well, and the Care Specialist should be prepared to use whatever strategy is most effective. Once the patient is enrolled, the Care Specialist will facilitate virtual visits from the patient’s home to our providers remotely to support our integrated care delivery model, focused on the following goals: Promote timely access to appropriate care; increase utilization of preventative care; reduce emergency room utilization and hospital readmissions; create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s); increase patient’s ability for self-management and shared decision-making; provide medication reconciliation; connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs
KEY RESPONSIBILITIES:
- Conduct direct outreach to patients via phone, in-person, mailings, and other strategies including cold calling and unscheduled door knocks.
- Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
- Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
- Facilitate in-home provider appointments and coordinate care between patients and care team as needed. Ensuring that all of your assigned patients have an initial provider visit and follow up visits scheduled.
- Support your patients in meeting their healthcare goals as it relates to Quality measures.
- Work within an interdisciplinary team to support the team’s effort in meeting market and/or organizational goals.
- Obtain and record vital signs and other health information in electronic medical record (EMR)
- Analyze patient data to determine patient needs or treatment goals.
- Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
- Explain technical medical information to educate the patients.
- Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
- Builds rapport with Upward Health patients utilizing motivational interviewing techniques.
- Conduct one-on-one extended in-person patient appointments.
- Makes follow-up calls and home visits to patients per Upward Health policy.
- Documents each patient encounter with accuracy and precision.
- Prepares reports and documents as needed or requested.
- Attends regular daily huddle, team meetings and participates in clinical rounds.
- Other duties as needed.
KNOWLEDGE, SKILLS & ABILITIES:
- Strong critical thinking skills for assessing patient needs and treatment goals.
- Self-starter with the ability to work independently in an unstructured environment.
- Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
- Familiar with concepts like Motivational interviewing, trauma informed care and care coordination.
- Ability to complete unscheduled home visits, completed cold-calls and outreach.
- Strong organization skills and ability to manage and maintain a personal schedule.
- Proficient in time management and the ability to prioritize tasks effectively.
- Ability to work independently within a field-based environment and as part of a team.
- Excellent communication and motivational interviewing skills to engage with difficult patients and the ability to explain technical medical information.
- Proficient in the accurate and timely documentation of patient information in multiple electronic medical record (EMR) systems to ensure seamless continuity of care and data integrity.
QUALIFICATIONS:
- At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role
- High school graduate or GED required.
- A valid driver’s license and auto liability insurance.
- Reliable transportation and the ability to travel within your assigned territory or other as needed to support the patient needs plan and training requirements.
- Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
- Long-time resident of the community with good knowledge of the resources of this community.
- Ability to complete Upward Health’s initial training program and ongoing educational requirements as assigned, both virtually and in-person.
- Technologically savvy with basic computer skills, including ability to type.
- Multi-lingual capabilities preferred, but not required.
- Prior Home Care experience a plus
Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.
PI3989ee63fcf1-34600-37048796
Care Specialist
Posted 5 days ago
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Job Description
Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes.
Skills Required:
- Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
- High school diploma or GED required.
- A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
- Experience in chronic care management or working with chronically ill/elderly patients.
- Technologically proficient with basic computer skills (typing, using EMR systems).
- Experience with motivational interviewing, trauma-informed care, and care coordination.
- Strong interpersonal communication skills with the ability to engage patients and team members effectively.
- Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
- Multi-lingual skills are a plus but not required.
- Prior home care experience is beneficial.
Key Behaviors:
Adaptability & Resilience:
- Ability to thrive in unstructured environments and pivot as needed to meet patient needs. Demonstrates perseverance in challenging situations.
Self-Starter & Motivation:
- Proactively takes initiative in managing patient care and outreach. Willingness to learn and adapt to new processes and systems.
Empathy & Compassion:
- Ability to work with individuals from diverse backgrounds and understand their complex needs. Skilled in building rapport through motivational interviewing and other patient-centered communication techniques.
Accountability & Integrity:
- Demonstrates personal responsibility and takes ownership of tasks, ensuring accuracy and timeliness in all activities.
Cultural Competence:
- Awareness of community dynamics and diversity, ensuring culturally sensitive and inclusive care.
Team Collaboration:
- Works collaboratively with interdisciplinary teams to meet patient and organizational goals.
Problem-Solving & Critical Thinking:
- Strong critical thinking skills to assess patient needs, analyze data, and develop appropriate care strategies.
Communication Skills:
- Excellent verbal and written communication, capable of explaining complex medical information to patients in a clear and supportive manner.
Competencies:
Care Coordination:
- Ability to engage patients in a comprehensive care plan, facilitating communication between patients, providers, and family members to ensure timely, effective care.
Health Education:
- Effectively educates patients about their medical conditions, care plans, and available resources, ensuring that patients can make informed decisions.
Patient Engagement:
- Uses various strategies, including phone calls, home visits, and community outreach, to engage patients and ensure continuous participation in their care.
Time Management & Organization:
- Demonstrates strong organizational skills by managing patient caseloads, schedules, and documentation efficiently.
Technology Proficiency:
- Skilled in using electronic health records (EMR) systems and other digital tools to document patient information and communicate within the team.
Motivational Interviewing & Patient-Centered Care:
- Uses motivational interviewing techniques to build rapport and empower patients to take ownership of their health decisions.
Data Management:
- Ensures accurate and timely documentation of patient data, ensuring continuity of care and compliance with organizational standards.
Outcome-Oriented Approach:
- Focuses on achieving key health outcomes, such as improved care adherence, reduction in emergency room visits, and enhanced self-management.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
PI8c9e70c8bfda-34600-37837541
Parts Specialist
Posted today
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Job Description
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.
Essential Job Functions
- Follow and promote all company customer service programs.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
- Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
- All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call , ext. 68901.
Fleet Specialist
Posted 7 days ago
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Job Description
This is a unique opportunity to help lead a top regional home services business (HVAC and Plumbing). There is a clear path to grow the company significantly, as it is a nationally recognized industry leader. The right professional will understand what a best-in-class organization looks like and must be interested in helping build that in a hands-on and rewarding environment.
Southern Air - Company Overview
Founded in 1994, Southern Air (the "Company") is a BBB Accredited and NATE Certified HVAC and plumbing services business serving residents across Louisiana, Texas, Mississippi, Alabama, Arkansas, Oklahoma, and Tennessee through 54 operational companies. The Company is proud to employ technicians who have met the highest standards of training in the industry and backs its work with a 100% satisfaction guarantee. In this fragmented industry dominated by small and founder owned businesses, the Company strategy is to execute significant organic growth initiatives and high frequency M&A. This Company strategy necessitates an A+ team.
Job Description -Fleet Specialist
Mission of the Role:
The Fleet Specialist will be a critical team member within the organization reporting directly to the Regional Fleet Manager. Along with other team members, the Specialist will have daily contact with our operating locations while supporting their fleet needs. The Fleet Specialist is a central point of contact, providing guidance and helping the locations meet their goals. Some travel may be required. Additionally, the Specialist will be a key contact for all locations with vehicle needs. The ideal candidate will have prior experience with managing vehicles fleets, will be a self-starter, and will be an enthusiastic team player.
Responsibilities:
The Specialist will pay a key role in ensuring compliance with all insurance, licensing and registration requirements while assisting in the implementation of fleet policies.
- Assists locations with purchasing, transferring, and disposing of vehicles.
- Guides locations through completing title changes and registration updates.
- Assists locations with Wex and GeoTab reporting.
- In coordination with our third-party providers, works through accident claims and insurance questions.
- Oversees our third-party fleet management company.
- Manages the on-boarding and title transfers for vehicles added in conjunction with entity acquisitions.
- 2+ years of prior fleet management experience
- Excellent written, verbal, and interpersonal skills
- Excellent communicator - written and oral
- Resourceful - figures out how to achieve results creatively with finite resources
- Works collaboratively and energetically
- Impeccable integrity and ethical standards
- Self-aware, accepting, honest, open, and respectful of others
- Able to operate effectively even when information may be incomplete or limited
- Highly organized and able to manage competing priorities
- Excellent interpersonal skills, attention to detail and teamwork
- Positive attitude, team player
- Highly motivated, comfortable working independently
- High energy, ownership of work product and dedication to driving results
Other:
Location: Pineville, LA
Compensation:$48-60k/year
Other Benefits: Medical, Dental, Vision, paid vacation, sick days, and holidays, 401(k) matching
Nurse Specialist
Posted today
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Job Description
We are seeking a highly skilled Nurse Specialist to join our dynamic team. As a key member of our healthcare organization, you will be responsible for providing exceptional patient care and working collaboratively with other professionals to achieve the highest level of quality and safety.
Key Responsibilities:
- Provide direct patient care in accordance with established nursing standards and protocols.
- Conduct thorough assessments of patients' physical and emotional needs, developing individualized care plans to address these needs.
- Collaborate with physicians, therapists, and other healthcare professionals to ensure comprehensive care delivery.
- Maintain accurate and timely records of patient interactions, treatment plans, and outcomes.
- Participate in educational programs and training sessions to enhance knowledge and skills.
- Bachelor's Degree in Nursing or related field.
- Current licensure as a Registered Nurse in the state of employment.
- Basic Life Support (BLS) certification required; Advanced Cardiac Life Support (ACLS) and Pediatric Life Support (PALS) certifications preferred.
- At least one year of experience in an acute care setting.
- Master's Degree in Nursing or related field.
- Specialized training or certification in a specific area of nursing practice.
- Experience working in a fast-paced, high-stress environment.
Our organization offers a competitive compensation package, including health insurance, paid time off, and opportunities for professional growth and development.
Other InformationThis is a per diem position requiring flexibility in scheduling and ability to work varying shifts and hours.
Retail Merchandising Specialist
Posted today
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Job Description
$ Earn weekly pay at BDS! $ If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don't want to be stuck at a desk all day, then our Retail Merchandising Specialist position is perfect for you! Joining our team means a weekly pay schedule, paid training, a diverse range of assignments, and abundant chances to work independently. Regardless of whether you have prior experience in general retail, grocery, home improvement, tech support, cosmetics, or installation, we want to invest in you! Don't worry if you're new to the industry – we'll provide comprehensive training to equip you with all the necessary skills. Here's how we'll support you consistently in this role:Dedicated BDS Field ManagerPaid training conducted virtually, online and in-storeInstructional videos available through a user-friendly app, guiding you through each stepVirtual call center for live support This is an ongoing, part-time opportunity, requiring your long-term availability to work 20 hours per week minimum Monday-Friday between early morning and midday, with occasional weekend hours during busier, higher-volume periods. Take a look at our videos showcasing Why You Belong at BDS and A Day in the Life of a BDS Retail Merchandising Specialist. Apply today and embark on a new career journey! Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team: Channel Partners. One network. One purpose. One great place to grow.
Minimum Pay
USD $16.00/Hr.
Maximum Pay
USD 17.00/Hr.
What We Offer
Competitive payWeekly pay schedule and early wage access - get paid when you need it401(k) with employer matchingLimited benefit plans for everyday illnesses and accidentsPaid sick timePaid training both online and in-storePaid drive time and mileage between store locationsMonthly phone reimbursementReimbursed toolkit Employee assistance programEmployee discountsReferral bonusOpportunity to work with a growing company that actively rewards and promotes its employeesA variety of part-time and full-time schedules and roles across the business that can lead to consistent income for your needs
What You'll Do
Travel to assigned retail stores to conduct visits within your assigned territoryAudit, maintain, and install consumer electronics displays and products such as TVs, tablets, headphones, speakers, printers, and phonesOccasionally partner with team members to complete 2–3-person projects such as appliance or TV installsBuild and maintain positive in-store relationshipsSuccessfully complete your assignments as assigned by your BDS ManagerEnsure that reporting is completed on time from your personal mobile deviceSchedule and complete work per BDS Standards and Expectations (provided during onboardingReceive materials at home or pick up at FedEx and take to retail locations as requestedOther tasks as requested by management
What You'll Bring
Experience and Education:High school diploma, GED, or equivalent experiencePrevious merchandising, customer service, and/or retail experience preferred Skills and Attributes:Strong interpersonal and relationship-building skills to collaborate and interact with BDS and in-store personnelTechnology: Must be proficient using your personal Android or Apple device (Smartphone/Tablet) with GPS functionality to upload photos, report assignment data, and reference documentsMust own a basic toolkit (BDS provides toolkit cost reimbursement after successful completion of the probationary period)A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo goneAble to complete paid BDS online training courses in the required timeline before working in-storeMust be 18 years of age or older and legally authorized to work in the United States without sponsorshipAvailability and LogisticsFlexible availability Monday – Friday, early morning to midday, with occasional weekend hours.Availability to work 20 hours per week minimumAbility to drive on behalf of the company in compliance with company guidelines with reliable transportation, a valid driver's license, and proof of auto insuranceAbility to travel within a designated market up to a 60-mile radius (BDS pays drive time and mileage between store locations)Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to: Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and driveRegularly lift and carry 40+ poundsClimb a ladder more than 10 feet tallComplete/pass certification (online and in-store) to use moving equipment, such as Big Joe/Little Joey and forklifts, may be required based on business needsOccasionally travel via flight or other modes of transportation
Important Information
The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Privacy Policy for CA Residents BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer. BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at more information. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Privacy Policy for CA Residents BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer. BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at more information.
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Community Outreach Specialist
Posted 5 days ago
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Job Description
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
WHY IS THIS ROLE CRITICAL?
The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step.
The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.
Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!
KEY RESPONSIBILITIES:
- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
- Speak with patients about the role that Upward Health can play in helping them improve their health
- Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
- On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
- Participate in weekly team meetings focused on ongoing education and improvement
- Accurate and timely documentation in our company‘s software system
KNOWLEDGE, SKILLS & ABILITIES:
- Verbal communication skills
- Persuasiveness
- Flexibility
- Dedication and resilience
- Energetic
- Attention to detail
- Ability to multitask
- Both independence and teamwork
- Solid computer skills
QUALIFICATIONS:
- Ability to quickly establish trust and build a relationship with patients
- Ability to clearly communicate Upward Health’s service offering and value
- Active listening skills and genuine compassion for others
- Quick thinking and ability to respond to questions and objections
- Organized and self-motivated
- Ability to work independently and meet established goals
- Enjoys collaboration within a team environment and working with people of different skills and experience
- Knowledge of community resources in the local market
- Able to maintain clear professional boundaries with patients and coworkers
- Commitment to represent the company with professionalism
- Demonstrates cultural competency and ability to work with diverse groups of community members
- Comfortable using computer for documentation, communication, and organizing work
- Must have reliable transportation to perform essential outreach functions
- Must be fluent in English. Spanish speaking a PLUS!
- Able to work flexible hours, including occasional night/weekend work
- Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.
Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
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Respiratory Therapy Specialist
Posted today
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Respiratory Therapy Specialist
We are seeking a Respiratory Therapy Specialist to provide respiratory therapy treatment and patient care in accordance with hospital, state, and federal regulations. The ideal candidate will help create a patient-centered care environment while ensuring safety and adherence to professional guidelines. This position requires a current state license in Respiratory Therapy, CPR certification, and 2 years of hospital experience. The candidate should also possess the ability to effectively communicate, coordinate, and make decisions independently.
Qualifications:
- Current State License in Respiratory Therapy
- CPR certification
- 2 years of hospital experience in Respiratory Therapy preferred
Skills and Abilities:
- Effective communication and decision-making skills
- Ability to work independently
Physical Requirements:
- Good visual acuity and ability to communicate
- Ability to lift a minimum of 30 pounds and withstand prolonged standing and walking
Environmental Conditions:
- Indoor, temperature-controlled, smoke-free environment
- Potential exposure to blood and body fluids
This position may be required to work on religious and/or legal holidays as well as during disaster situations.
Respiratory Therapy Specialist
Posted today
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Job Description
Respiratory Therapy Specialist
We are seeking a Respiratory Therapy Specialist to provide respiratory therapy treatment and patient care in accordance with hospital, state, and federal regulations. The ideal candidate will help create a patient-centered care environment while ensuring safety and adherence to professional guidelines. This position requires a current state license in Respiratory Therapy, CPR certification, and 2 years of hospital experience. The candidate should also possess the ability to effectively communicate, coordinate, and make decisions independently.
Qualifications:
- Current State License in Respiratory Therapy
- CPR certification
- 2 years of hospital experience in Respiratory Therapy preferred
Skills and Abilities:
- Effective communication and decision-making skills
- Ability to work independently
Physical Requirements:
- Good visual acuity and ability to communicate
- Ability to lift a minimum of 30 pounds and withstand prolonged standing and walking
Environmental Conditions:
- Indoor, temperature-controlled, smoke-free environment
- Potential exposure to blood and body fluids
This position may be required to work on religious and/or legal holidays as well as during disaster situations.
Respiratory Therapy Specialist
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Job Description
Respiratory Therapy Specialist
We are seeking a Respiratory Therapy Specialist to provide respiratory therapy treatment and patient care in accordance with hospital, state, and federal regulations. The ideal candidate will help create a patient-centered care environment while ensuring safety and adherence to professional guidelines. This position requires a current state license in Respiratory Therapy, CPR certification, and 2 years of hospital experience. The candidate should also possess the ability to effectively communicate, coordinate, and make decisions independently.
Qualifications:
- Current State License in Respiratory Therapy
- CPR certification
- 2 years of hospital experience in Respiratory Therapy preferred
Skills and Abilities:
- Effective communication and decision-making skills
- Ability to work independently
Physical Requirements:
- Good visual acuity and ability to communicate
- Ability to lift a minimum of 30 pounds and withstand prolonged standing and walking
Environmental Conditions:
- Indoor, temperature-controlled, smoke-free environment
- Potential exposure to blood and body fluids
This position may be required to work on religious and/or legal holidays as well as during disaster situations.