Retail Service Specialist

95370 Sonora, California O'Reilly Auto Parts

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Compensation Pay Range:$16.50 - $24.50The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.ESSENTIAL JOB FUNCTIONSLead store team members in providing excellent customer service to retail and professional customers.Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.)Ensure telephone is answered according to company policy.Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.All other duties as assigned.SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIESRequired:Strong communication skillsAbility to obtain RSS CertificationDesired:Retail sales experience, preferably in auto partsAutomotive systems and repair knowledgeASE CertificationFluency in multiple languages (Spanish is highly desired)O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package:Competitive Wages & Paid Time OffStock Purchase Plan & 401k with Employer Contributions Starting Day OneMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)Team Member Health/Wellbeing ProgramsTuition Educational Assistance ProgramsOpportunities for Career GrowthO'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: or call , ext. 68901, and provide your requested accommodation, and position details.

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Retail Print Sales Specialist

95642 Jackson, California Staples

Posted 4 days ago

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Job Shift: Flex Hours
Posted Salary/Rate: $17.20 -$17.45
Job Identification: 46902
Job Category: Retail Stores
Job Schedule: Part time
On-site
Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training in print provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
+ Flexible part time hours, generous paid time off, weekly pay and career growth opportunities
+ Associate discounts on in-store and online merchandise, services and warranty plans
+ Discounts at hundreds of retailers, restaurants and more
+ 401(k) plan with a company match
+ Dental and vision insurance
+ And many more benefits
+ Compensation based on qualifications and experience
Play a key role in helping your store and your customer win.
+ Greet customers as they enter the Print Solutions department and respond quickly and attentively
+ Ask open ended questions to build relationships and understand customers copy print needs
+ Use order intake tools to capture project information and offer an appropriate total print solution
+ Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals
+ Ask qualifying questions during consultation to generate potential leads
+ Be flexible to perform other duties as assigned (e.g., assist customers with shipping, etc.)
Essential skills and experience:
+ Able to work a flexible schedule based on the store's needs
+ Able to work with many customers to provide a total solution
+ Attention to detail and keen eye to notice quality issues
+ Basic computer skills to open, save and send electronic files, and use Microsoft Word (or similar programs)
+ Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
+ Manage conflict in a reasonable, nonconfrontational and cooperative manner
+ Ability to act with honesty and integrity regarding customer and business information
+ Ability to lift and move supplies in the 10 - 50 pound range, stand and walk continuously
Staples does not sponsor applicants for work visas for this position.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
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