26 County Services jobs in the United States

Director Santa Clara County Shelter & Services, ISH, SCC, Portfolio B (Santa Clara)

95054 Santa Clara, California LifeMoves

Posted 4 days ago

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Job Description

full time

Job Details Job Location : Corporate Headquarters - Santa Clara, CA Salary Range : $1000.00 - $17000.00 Salary Description

ABOUT LIFEMOVES

Since 1987, LifeMoves has been a nimble, results-driven organization whose mission has been to provide interim housing and supportive services that create opportunities to aid in the rapid return to stable housing and long-term self-sufficiency. Last year, LifeMoves returned over 2,000 people to housing and stability for 86% of families and 67% of individuals who engaged in their programs. With 26 interim housing communities and support services from Daly City to San Jose, LifeMoves provides its neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing. LifeMoves embodies the entrepreneurial energy of an emerging growth company. The executive team is committed to employee satisfaction and the ongoing development of a work culture and environment that increases and maintains morale, productivity, and engagement.

POSITION PURPOSE

The Director of Santa Clara County Shelter & Services provides strategic leadership and oversight for a portfolio of programs within their assigned section of the department. This role ensures the successful delivery of services by supervising Program Directors, aligning program operations with agency values, and advancing organizational goals. The Director of Santa Clara County Shelter & Services fosters collaboration across teams, manages complex systems and partnerships, and ensures accountability to contract outcomes, budget performance, and quality standards. They serve as a key leader in shaping program vision, supporting staff development, and strengthening the department’s overall impact. The Director of Santa Clara County Shelter & Services oversees the day-to-day operations of temporary housing programs across multiple sites, ensuring safe, clean, and welcoming environments that support stability and well-being. This role provides supervision to Program Directors and guides teams responsible for program delivery, site safety, and client services. The Director of Santa Clara County Shelter & Services ensures consistent application of the organization’s model, supports smooth coordination between departments, and monitors performance toward housing outcomes. They also play a critical role in staffing, compliance, risk management, and alignment with agency values and standards.

This role qualifies for a hybrid schedule (a minimum of 2 days in the office, 3 days remotely, and a maximum of 3 days remotely).

ESSENTIAL JOB RESPONSIBILITIES

  • Provides strategic leadership and oversight to a portfolio of programs across multiple sites. Supervises and supports Program Directors and other key staff, guiding them in program implementation, staff development, and service excellence.
  • Collaborates with internal and external stakeholders to ensure alignment with organizational values and mission.
  • Oversees program performance, contract compliance, and reporting to funders and executive leadership.
  • Leads with a trauma-informed, strengths-based, and equity-driven approach.
  • Promotes a culture of accountability, continuous improvement, and client-centered care.
  • General Agency Responsibilities
  • Attend team, staff, partner, board meetings and fundraising events as needed.
  • Participate in agency-wide initiatives, trainings, and activities that support LifeMoves' mission.
  • Oversees daily operations, staffing, and facilities at interim housing programs.
  • Ensures 24/7 shelter programs run smoothly, safely, and with a focus on dignity and stabilization.
  • Partners closely with operations and maintenance teams to manage facilities and crisis response across sites.
  • Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
    • Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
    • Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals,
      • Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect
    • Perform other duties as assigned to support the needs of the program, department, and organization.
Qualifications

QUALIFICATIONS :

  • Care, Respect, Empathy : Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
  • Emotional Regulation : Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
  • Growth Mindset : Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about traumainformed care, crisis support, and harm reduction practices.
  • Team & Independence: Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
  • Documentation : Maintains clear, unbiased, and professional documentation and communication.
  • Organization & Prioritization : Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
  • Technology : Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software.

Care Level Qualifications:

  • Advocacy Skills : Actively advocates for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.
  • Resource Identification : Able to identify and leverage community resources and services to meet clients' diverse needs. Effectively directs clients to appropriate housing, employment, health, and social service programs.
  • Research Skills: Utilizes strong problem-solving skills to research issues, track resources, and find solutions for clients’ needs, including housing, employment, and health & well being.
  • Partnership Engagement : Builds and nurtures effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.

Program Leadership Qualifications :

  • Delegation : Capable of effectively delegating tasks when working with teams, ensuring responsibilities are balanced and tasks are completed efficiently.
  • Crisis Response: Able to respond calmly and effectively to crises, offering support and utilizing de-escalation strategies.
  • Direct Service Experience: Minimum of 3 years of direct experience in a leadership role within a human services or social services setting, with a focus on supporting vulnerable populations and navigating complex systems
  • Boundaries: Maintains clear and professional boundaries with clients, colleagues, and community partners, balancing empathy with professionalism to prevent burnout. Guides and supports supervisees in understanding and setting their own healthy boundaries, offering advice and encouragement in navigating challenges. Helps staff recognize signs of boundary-crossing and develops strategies for maintaining personal and professional limits in a trauma-informed, strengths-based way. Promotes a safe, supportive environment where staff can discuss boundary-related issues without judgment, using reflective practices and feedback to strengthen their skills. Models boundary-setting behaviors consistently, demonstrating the importance of self-awareness, self-care, and sustainability in the human services field.
  • Best Practices: Mental Health First Aid or similar qualifications. Knowledge of or experience with harm reduction principles and practices.
  • Program
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Donation Services Associate - County Line Store

80161 Littleton, Colorado Goodwill Industries of Denver

Posted 6 days ago

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Job Description

588 - Associate I, Donation Services Dept Number: Varies - Retail The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations m Associate, Donation, County, Store, Continuous, Service, Retail

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Donation Services Associate - County Line Store

80161 Littleton, Colorado Discover Goodwill of Southern and Western Colorado

Posted 6 days ago

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Job Description

588 - Associate I, Donation Services Dept Number: Varies - Retail The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations m Associate, Donation, County, Store, Continuous, Service, Retail

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Manager, Healthcare Services (Dane County, WI)

53786 Madison, Wisconsin Molina Healthcare

Posted 10 days ago

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Job Description

**JOB DESCRIPTION**
**Job Summary**
Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
**KNOWLEDGE/SKILLS/ABILITIES**
The Manager, Healthcare Services provides operational management and oversight of integrated Healthcare Services (HCS) teams responsible for providing Molina Healthcare members with the right care at the right place at the right time and assisting them to achieve optimal clinical, financial, and quality of life outcomes.
+ Responsible for clinical teams (including operational teams, where integrated) performing one or more of the following activities: care review/utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), case management, transition of care, health management and/or member assessment.
+ Typically, through one or more direct report supervisors, facilitates integrated, proactive HCS management, ensuring compliance with state and federal regulatory and accrediting standards and implementation of the Molina Clinical Model.
+ Manages and evaluates team member performance; provides coaching, counseling, employee development, and recognition; ensures ongoing, appropriate staff training; and has responsibility for the selection, orientation and mentoring of new staff.
+ Performs and promotes interdepartmental/ multidisciplinary integration and collaboration to enhance the continuity of care including Behavioral Health and Long-Term Services & Supports for Molina members. Oversees Interdisciplinary Care Team meetings.
+ Functions as hands-on manager responsible for supervision and coordination of daily integrated healthcare service activities.
+ Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators.
+ Collates and reports on Care Access and Monitoring statistics including plan utilization, staff productivity, cost effective utilization of services, management of targeted member population, and triage activities.
+ Ensures completion of staff quality audit reviews. Evaluates services provided and outcomes achieved and recommends enhancements/improvements for programs and staff development to ensure consistent cost effectiveness and compliance with all state and federal regulations and guidelines.
+ Maintains professional relationships with provider community, internal and external customers, and state agencies as appropriate, while identifying opportunities for improvement.
**JOB QUALIFICATIONS**
**Required Education**
+ Registered Nurse or equivalent combination of Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) with experience in lieu of RN license.
+ OR Bachelor's or master's degree in Nursing, Gerontology, Public Health, Social Work, or related field.
**Required Experience**
+ 5+ years of managed healthcare experience, including 3 or more years in one or more of the following areas: utilization management, case management, care transition and/or disease management.
+ Minimum 2 years of healthcare or health plan supervisory or managerial experience, including oversight of clinical staff.
+ Experience working within applicable state, federal, and third-party regulations.
**Required License, Certification, Association**
+ If licensed, license must be active, unrestricted and in good standing.
+ Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.
**Preferred Education**
Master's Degree preferred.
**Preferred Experience**
+ 3+ years supervisory/management experience in a managed healthcare environment.
+ Medicaid/Medicare Population experience with increasing responsibility.
+ 3+ years of clinical nursing experience.
**Preferred License, Certification, Association**
Any of the following:
Certified Case Manager (CCM), Certified Professional in Healthcare Management Certification (CPHM), Certified Professional in Health Care Quality (CPHQ), or other healthcare or management certification.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $73,102 - $142,549 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Donation Services Associate - County Line Store

80127 Littleton, Colorado $17 hour Goodwill of Colorado

Posted 10 days ago

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Job Description

Permanent

***Please Note:  This position will be posted through Wednesday, July 9th, 2025***

Get a great workout while serving your Community! 

Are you someone who can't sit down? Do you want to earn money while giving back to the Community you live in?  Do you enjoy being out in our beautiful Colorado air?  Our Donations Associate may be the job for you!  

Please Note:  Excellent customer service skills are a must! Please tell us about your availability! Full-time positions are available. Availability to work evenings and weekends is a must for this position.

Donation hours at our Retail Centers are Monday through Saturday 8:00 a.m. to 8:30 p.m. and Sunday 9:00 a.m. to 7:00 p.m.  

Pay: $16.15 Hr. This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full-Time employees in our Retail and Sales/Operations Divisions are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Donation Services Associate I is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customer’s timely and helping as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

ESSENTIAL FUNCTIONS:

  • Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.
  • Assists every customer by unloading donations from vehicle or other area(s).
  • Ensures donated items are handled with care and sorted into appropriate bins or production areas.
  • Inspects all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
  • Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
  • Maintains remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site. 
  • Ensures supplies are kept well stocked at remote site(s) as necessary.
  • Tracks and reports donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
  • Follows all retail center policies and procedures.
  • Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
  • Cross-train in other departments or areas; act as a back-up for other areas as required.
  • Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.  

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • A High school diploma or equivalent is preferred.

Experience:

  • One (1) year of retail experience preferred.

Other:

  • Must be able to make decisions by following Goodwill standards and guidelines. 
  • Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
  • Must be able to work in various weather conditions with varying temperatures.
  • Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
  • Must be able to communicate effectively with customers, managers, supervisors, staff, and peers Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

 Core Competencies:

  • Communication, Level 1
  • Customer Focus, Level 1
  • Excellence, Level 1
  • Knowledge and Skills, Level 1
  • Teamwork, Level 1
  • Trust, Level 1

 Functional Competencies:

  • Time Management

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.  Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  or  We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 588 – Associate I, Donation Services Dept Number: Varies - Retail

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Guide to Physical Requirements:

  • Continuously (5-8 hours)
  • Frequently (3-4 hours)
  • Occasionally (1-2 hours)
  • Never

 LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - FREQUENTLY

   Moderate: 15-44 lbs - CONTINUOUSLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - FREQUENTLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

   Above Shoulder - FREQUENTLY

   At Shoulder - CONTINUOUSLY

   Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - FREQUENTLY

SQUAT - FREQUENTLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - OCCASIONALLY

   Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - FREQUENTLY

   Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe - 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description

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Student Services Manager, Orange County

92725 Santa Ana, California Amerigo Education

Posted 6 days ago

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ABOUT US Amerigo Education is a U.S.-based education company that helps international students in the United States achieve their full potential. As a growing number of students from around the world seek to advance their education in North American secondary schools, Amerigo is expanding their footprint in North America with a new partner school in Canada. Amerigo is setting a new standard in educating international students by combining the nurturing, supportive environments of traditional North American boarding schools with innovative approaches to academic support, language development and university guidance. Backed by Avathon Partners, Amerigo forms strategic partnerships with private schools in the United States and Canada to provide a seamless academic experience for our students. Through the Amerigo model, we collaborate with our partner schools as they provide the core preparatory high-school curriculum while our team on-the-ground delivers a suite of academic, language, and cultural immersion programs in a well-staffed residential or homestay environment. Amerigo seeks team members that our aligned in our mission to energize North American educational communities through the diversity of students from around the world. JOB OVERVIEW The Student S ervices Manager is responsible for driving overall student success through guidance, advising, and academic oversight to ensure student satisfaction and well-being. This is a school-based role supporting students living in homestay, international residences, and self-provided housing. Duties include managing the day-to-day relationship between Amerigo and our partner school, responding to student inquiries, conducting recurring student advising meetings, providing oversight of student academic performance, participating in parent communications, and working with various parties, inte rnal/external, facilitate a positive experience for students through timely, consistent and effective support processes and communication. Specifically, the Student S ervices Manager teaches Academic Reading and Composition (ARC) classes at the partner school, further supporting students’ academic growth and engagement. KEY RESPONSIBILITIES Establishes trusted and nurturing relationships with students, the partner school community, homestay partners , Amerigo business partners a nd all other stakeholders Serve as daily liaison for the international program at the school, connecting with faculty, administration, etc. and participating in school events and meetings as appropriate C ommunicat es with parents through WeChat Support Groups to provide real-time updates on students , address parent concerns and ensure Salesforce cases are fully resolved P artners with Academics, Homestay and other internal cross-functional partners to ensure student action plans are successfully executed and that all student issues are promptly and effectively resolved. S erves as the liaison in the communication between International Residence third party provider and the school Conducts regular meetings with students to evaluate their academic progress and social-emotional well-being and facilitates access to appropriate support services and resources as needed. Supports students in adapting to life at the partner school by encouraging involvement in clubs, sports, and school events. Takes responsibility for tracking student progress and contributing to student retention efforts within the Amerigo program. Compile s and deliver s student reports for parents by coordinating with homestay partners and faculty at the partner school. Partners with Amerigo campus leadership, partner school staff/faculty, and other relevant personnel to address and resolve student-related concerns. Works closely with school administrators and staff to monitor student academic performance, behavioral trends, and emotional well-being, providing timely progress updates to relevant internal/external stakeholders. Coordinates with the Regional Director of Campus Operations (RDCO) to address a range of student issues, including behavior, attendance, academic challenges, and residential or homestay matters. Academic Instructs Academic Reading and Composition (ARC) courses at Mater Dei Catholic High School; we anticipate teaching two sections in Fall 2025 Serves as the primary liaison for university guidance, supporting the school guidance counselor and addressing student inquiries related to college admissions and post-secondary planning. Regularly meets with the West Coast Academic Director and academics team members to share relevant updates, participate in trainings /professional development opportunities , and analyze student academic outcomes Collects, manages, and analyzes student academic data—including test scores, grades, and service activities—and maintain accurate records within Amerigo’s data management systems. Deliver student orientation sessions, seminars, and workshops for university requirements and admissions Organizes and oversees after-school study sessions at partner school to promote academic achievement and student success. Guides students in effectively communicating with school faculty to address academic or administrative concerns. Provide s or coordinate s emergency support for students when necessary, either directly or through appropriate third-party services. Operations Support s the RDCO with the planning and execution of student arrivals (transportation and logistics ), orientation, uniforms, textbooks, and general readiness for the start of school Documents student-related concerns in Salesforce, ensuring timely and clear communication with all relevant stakeholders. Maintains and updates the student database to ensure accuracy in key areas such as enrollment status, grade level, and ESL proficiency. Maintain s appropriate communication channels with students, parents, business partners, homestay partners, IR partners and school partner staff Deliver s school and program notifications to students, homestay partners and IR partners (ex. upcoming events, deadlines, important updates) Supports campus visits for prospective international students and business partners, providing tours and relevant program information as needed. KEY QUALIFICATIONS General Competencies: Understanding of the International Education Environment: Demonstrated familiarity with the unique needs, challenges, and opportunities associated with working in international student programs, including knowledge of cross-cultural dynamics, student transition support, and international academic pathways Empathetic and Strategic Student Engagement: Proven ability to respond to student concerns with sensitivity, empathy, and cultural awareness, while also applying sound judgment and tactical problem-solving to ensure student well-being and success. Exceptional Communication Skills: Outstanding verbal and written communication abilities that allow for clear and professional interaction with students, families, school partners, and stakeholders across diverse backgrounds. Ideal Candidate Profile: The ideal candidate will be an energetic, proactive professional who thrives in a fast-paced, student-centered environment. They will have a genuine passion for working with adolescents from a broad spectrum of cultural backgrounds and will be committed to fostering a positive, inclusive, and supportive community. This individual will be highly organized, detail-oriented, and capable of managing multiple priorities effectively while maintaining a strong sense of professionalism and approachability. They must demonstrate: Resilience and Reliability: A steady, dependable presence who remains calm under pressure and can be counted on to follow through on responsibilities and commitments. Community Building Skills: Ability to cultivate a welcoming and cohesive community among students, staff, homestay families, and external partners, with a focus on inclusion, respect, and mutual understanding in a global environment. Adaptability and Initiative: Comfortable taking initiative, solving problems independently, and adjusting strategies in a dynamic and evolving educational setting. Minimum Education Requirement: Bachelor’s Degree from an accredited four-year institution in a related discipline such as Education, International Studies, Student Affairs, Counseling, or a related field. Advanced degrees or certifications in student services, international education, or counseling are a plus. TESOL or TEFL certification required, as this role has a high emphasis on developing academic English language skills for high school learners. For additional information, please contact #J-18808-Ljbffr

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Director, Emergency Medical Services- Washington County Based

15222 Pittsburgh, Pennsylvania UPMC

Posted 7 days ago

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Job Description

**Purpose:**
Responsible for planning, leading, and implementing the policies of the assigned UPMC EMS agency. Provides proactive strategic and operating leadership for all aspects of the EMS agency. Responsible for the ongoing focus and achievement of EMS, Physician Billing, and all other financial objectives and strategy. Carries out the policies and programs of the EMS agency and provides continuity and financial stability for the management and future of the entity. Through leadership and guidance, leads the organization in the development and implementation of new business strategies.
**Responsibilities:**
+ Reports to agency Board of Directors and UPMC Prehospital Leadership on all operations of the business.
+ Oversees goals, objectives and strategies of the organizations.
+ Develop and manage budgets, contracts, and vendor relationships.
+ Lead quality improvement, compliance, and regulatory initiatives.
+ Responsible for all functions of daily and annual fiscal and operational activities of the organization.
+ Provides leadership to the organization. In coordination with agency leadership team, may supervise providers in the field, including shift assignments and resource allocation.
+ Respond to mass casualty incidents and coordinate with other agencies under unified command structures.
+ As applicable, with the management team, oversees relations with collective bargaining unions.
+ Directs community outreach of the organization.
+ Partners with local government officials to ensure the EMS needs are met in local communities.
+ Represents agency in relevant EMS forums, councils, committees.
+ Oversees EMS billing relationship with outside vendor to ensure fiscal results.
+ Bachelor degree preferred and 5 years progressive management experience required.
+ EMS experience preferred.
+ Requires exceptional interpersonal skills necessary to effectively communicate with patients, family members, and employees at all levels in the organization, vendors, and community leaders.
+ Proven leadership skills required to include planning, analyzing, decision making, human resources and financial management.
+ Highly effective oral and written presentation skills are essential.
+ Pennsylvania Paramedic or Pennsylvania Prehospital Registered Nurse (PHRN) **Licensure, Certifications, and Clearances:** Certification in pertinent specialty areas:
+ If Paramedic valid certification. PA Paramedic certification required/obtained w/in 6 months; National Registry certification preferred.
+ If Registered Nurse valid license. PA license required obtained w/in 6 months; PA DOH PHRN certification required/obtained w/in 6 months.
+ If Registered Nurse or Paramedic, Certified Medical Transport Executive (CMTE) preferred. May be required to obtain additional state license or certification as determined by operational needs.
Additional Certifications/Licensure:
+ Driver's License
+ Cardio Pulmonary Resuscitation
+ Advanced Cardiac Life Support
+ Pediatric Adv Life Support
+ Neonatal Resuscitation Program (within 90 days of hire)
+ NIMS 100 (within 90 days of hire) preferred
+ NIMS 200 (within 90 days of hire) preferred
+ NIMS 700 (within 90 days of hire) preferred
+ NIMS 800 (within 90 days of hire) preferred
+ NIH Stroke Scale Certification (within 90 days of hire)
+ Emergency Service Vehicle Operator preferred
+ Trauma Nursing Core Course OR Intl Trauma Life Support OR Adv Trauma Life Support. OR Prehospital Trauma Life Support (within 90 days of hire)
+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) OR Pediatric Advanced Life Support (PALS)
+ Act 34 with renewal
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
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