5,619 Crm Support jobs in the United States

Strong background in application development, troubleshooting, maintenance and support, with expertise in Dynamics 365 (Sales, Marketing, Omni Channel Virtual Agent, Customer Voice, Custom Modules), Kingsway Soft, SSIS.
Provide ongoing support and maintenance for Dynamics 365 (Sales, Marketing, Omni Channel Virtual Agent, Customer Voice, Custom Modules) applications.
Strong knowledge in Customization, Configuration of D365 CRM
Knowledge in XRM toolbox, Java Script
Ready to work in Shifts
Hands-on experience with Kingsway Soft with SSIS
Knowledge Azure Data Factory
Managing Azure Devops Pipelines
Understanding of software development lifecycle (SDLC) and Agile methodologies.
Strong problem-solving skills and the ability to handle multiple tasks and deadlines.
Excellent communication skills to work effectively with business users and technical teams.
Experience with other Dynamics 365 modules.
Certification in Microsoft Dynamics 365 or related technologies.
Knowledge of Azure Data Factory, Power Platform, Power Automate, Power BI, or other cloud platforms is a plus

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Software Guidance & Assistance, Inc., (SGA), is searching for a Microsoft Dynamics Support Specialist for a Contract assignment with one of our premier Financial clients in tlanta, GA .

Responsibilities :

• The main responsibilities of a CRM Support Specialist encompass a blend of technical, analytical, and interpersonal skills:
  
  • User Training and Support : Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities.
  • Release Support: Create, update, and maintain necessary documentation, videos, and guides for releases; Provide ongoing functional trainings, e.g. features releases and office hours.
  • User Feedback Management & Insights : Collect and analyze customer feedback from user chats, super user community, usage analytics, ticket insights, using insights to make recommendations for service improvements and product enhancements.
  • Inquiry Management: Triage support tickets to ensure timely and effective resolution; Collaborate with other teams to address and resolve complex issues.
  • New User Onboarding : Support the onboarding process for new users including system setup and access, documentation, training, etc.
  • nalyze support & usage metrics: Develop and provide metrics in a timely manner to track the overall support performance, identify trends / themes or areas for improvement in support, documentation or training.

• 2+ years experience with Microsoft Dynamics CRM is essential; Experience with Service Now is a plus
• Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences
• Proven customer service skills and ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving and support
• Problem solving skills and the ability to identify, analyze and resolve issues in a timely and efficient manner
• Strong written and verbal communication and excellent presentation skills
• Excellent organization skills and time management
• Experience in organizational change management
• Experience working on enterprise wide or global programs of work
• Strong analytical skills to be able to analyze data and identify trends to identify areas of opportunity for training or potential feature enhancements
• Should demonstrate a proactive & positive attitude: independently identifying and undertaking tasks with a problem-solving mindset
• Collaborative mindset and ability to work effectively in a team.
• Education : BA/BS Required

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate need for an ISR Collections and Requirements Management (CRM) Support Specialist in support of the 9AF (AFCENT) Intelligence Directorate (9AF (AFCENT)/A2) Directorate mission in the United States Central Command (USCENTCOM) area of responsibility (AOR) and Shaw Air Force Base (AFB), SC.

Function with an AFCENT AOR based intelligence analytical team of military and/or DoD civilian analysts in support of the customers National, CCMD, and JTF analytical requirements. Coordinate ISR collection requirements and ensure all intelligence data is properly disseminated within the supported command/organization.
• Designs, maintains, and updates collection plans based on the supported Commander's Priority Intelligence Requirements. Monitor available organic (assigned to supported command) and non-organic (belonging to other commands) collection systems for new nominated requirements. Validate and distribute these systems as required.
• Prepare ISR assessment metrics of IMINT, SIGINT, and HUMINT products to gauge the effectiveness of collection operations.
• Interface with higher, lateral, and subordinate commands'/organizations' (i.e. Combatant Commander/Joint Task Force level), Collection Managers, and entities to answer intelligence-related RFIs and de-conflict or collaborate on AOR requirements and reporting.
• Conduct presentations and briefings when required.
• Maintain current passport and visa requirements at all times and maintain the ability to be world-wide deployable to include medical clearances and other items outlined in this PWS.

• Active TS/SCI security clearance
• Bachelor's Degree and three (3) years direct collections management experience or seven (7) years same experience
• Experience on National, CCMD, and JTF level ISR CRM with a focus on theater and national capabilities and processes
• CRM at the CCMD / Joint Task Force level experience including three (3) years direct experience in CRM
• Forward deployed experience during the past five (5) years in support of a named operation (OEF, OIR, RSM-A, SOF units etc.); desired

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

#LI-Onsite

#Credence #veteranemployment #militaryspouse #milspouse #hireavet #militaryveteran #militaryfriendly #transitioningmilitary #veterans #militarytransition #militaryfamilies #msep #militarytocivilian #military #federalcontractingjobs #defensecontracting #defenseindustryjobs

Innova Solutions is immediately hiring a Help Desk Technical Support - 1st, 2nd, & 3rd Shift.

Position type: Full-time - Contract

Duration: 6 Months

Location: Newport News VA 23607 (Hybrid)

As a Help Desk Technical Support , you will:
• Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• May route calls to product line specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

Education:
• Associate's degree and 1 year of experience.
• A relevant professional certification can be substituted for an associate's degree.

Special Requirements:
• Department will determine shift after training.
• Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications.
• Experience doing technical support over the telephone and/or in chat.
• Experience with troubleshooting Windows clients
• Experience working remotely

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Swati Bidlan

Associate Recruitment



PAY RANGE AND BENEFITS:

Pay Range*: $22 - $5 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching 3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• Clearly Rated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or ( . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws

• Hybrid (after an initial training period) from our Mandan, ND office
• Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
• Monday-Friday, scheduled to work within 7:30 am - 6:00 pm

• Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
• Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
• Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
• Supports device replacements and rotations
• Installs and troubleshoots NISC approved software on NISC owned devices
• Provides support of NISC's phone & ACD systems
• Assists with support of our SSO (Okta) for various applications
• Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
• Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
• Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
• Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
• Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
• Assists project leads on various projects within the Helpdesk team
• Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
• Additional tasks or duties as required

• Strong verbal and written, interpersonal and communication skills
• Strong customer service skills
• Familiarity with the setup and support of Windows and Mac operating systems and software
• Familiarity with basic support of TCP/IP networks
• Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
• Familiarity with Telephony
• Familiarity with Okta (SSO)
• Familiarity with a ticketing system or working from a queue
• Strong problem-solving skills and attention to detail
• Ability to work independently, as well as in a team environment
• Ability to effectively adapt to change
• Ability to interact in a positive manner with internal and external contacts
• Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
• Commitment to NISC's Statement of Shared Values

• High School Diploma or equivalency required.
• Bachelor's Degree in a related field or equivalent experience preferred.

Requisition Number: 23557

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $37,035.00 - $50,000.00

Security Clearance: Ability to Obtain

Level of Experience: Mid HI

This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.

Meet HII's Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.

To learn more about Mission Technologies, click here for a short video:

Job Description

HII Mission Technologies has been selected as one of Military.com's "Top 25 Employers for Veterans in 2024" and we are a Forbes Best Large Employer for 2023!

Are you ready to take your career to the next level? We are seeking talented and motivated Help Desk Professionals to join our team!

We are seeking a Help Desk Technical Support Specialist who will support our Mission Technologies Division, which has over 100 facilities worldwide and provides capabilities to support an all-domain force that includes artificial intelligence and machine learning, autonomous systems, critical nuclear operations, LVC systems, cyberspace strategies, and platform modernization.

This position requires onsite work at The United States Army Ground Vehicle System Center GVSC located in Warren, MI.

What you will do

• Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.

• Escalate issues to product line specialists, application or system support specialists.

• Maintain and update records and tracking databases.

• Alert management to recurring problems and patterns of problems.

What we are looking for

• AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.

• CompTIA Security+ or higher required.

• Clearance: Ability to obtain and maintain a SECRET security clearance.

Preferred Requirements

• Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.

• Microsoft Windows 10 certification.

• Active SECRET security clearance.

Physical Requirements

• Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.

HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press #3 for HII Mission Technologies.

We are looking for a Help Desk Technician to provide first-level support for hardware, software, and network-related issues. As the first point of contact for end users, you will troubleshoot problems, guide users through solutions, escalate complex issues, and ensure a high level of customer satisfaction.

• Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Assist with software installations, updates, and configurations (Windows, Microsoft Office, etc.).
• Provide basic support for network connectivity, VPN access, and email issues.
• Maintain accurate records of issues, resolutions, and user interactions using a ticketing system (e.g., ServiceNow, Zendesk, Jira).
• Escalate unresolved or complex issues to Tier 2/3 support or relevant departments.
• Guide users through step-by-step instructions for resolving technical problems.
• Follow standard procedures for proper escalation and documentation.
• Contribute to knowledge base articles and user documentation.
• Assist with onboarding/offboarding processes, including account setup and hardware provisioning.

• Associate’s degree in IT, Computer Science, or a related field; or equivalent experience.
• 1+ years of experience in a help desk, technical support, or IT service role.
• Basic knowledge of Windows and Mac operating systems, Microsoft 365, and common business applications.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and prioritize multiple tasks.
• Familiarity with remote desktop tools and support software.

• CompTIA A+, Network+, or similar certifications.
• Experience with Active Directory, Office 365 administration, or ticketing systems.
• Knowledge of ITIL practices.
• Exposure to mobile device management (MDM) tools like Intune or Jamf.

• Competitive salary and benefits.
• Opportunities for professional growth and certifications.
• Supportive and collaborative IT team environment.
• Flexible work hours and potential for hybrid or remote work.

Help desk is a first line of support for HRT's internal customers reporting technology and cyber security issues. Documents reported issues in work order tracking system, resolves or escalates reported trouble tickets to various internal teams. Performs a variety of administrative, clerical, and security compliance duties for the Department. Multitasks to accomplish day to day operational activities and other assignments. Maintains customer service focus.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Interacts with agency staff and handles all support requests at the initiation phase for technology systems, computing devices, and cloud services by monitoring of the help desk phone line, email, and work order management system.
• Documents reported issues in a work order management system.
• Performs initial troubleshooting of the reported problem with the user, documents the outcome in the work order management system.
• Collects additional information and escalates to various internal teams for further assistance.
• Follows up with the customer on as needed basis to assure problem resolution.
• Following existing policies and procedures manages user accounts, including password reset assistance for administrative and frontline employees.
• Proactively manages helpdesk queue in the work order management system, takes part in the incident response activities.
• Assists with end user training on devices and software.
• Through daily interactions with end users works to raise the awareness of the company policies and cyber security best practices.
• Following established process documents procurement requests from initiation to completion.
• Contacts third-party vendors for warranty service repair on a subset of technology assets, escorts contractors while on site on as needed basis.
• Manages print supply services and toner replenishments.
• Produces a variety of typed statistical and narrative reports.
• Assists in maintenance of department files and performs data entry as required.
• Assists with hardware and software inventory and reporting.
• Manages records compliance with the Records Management Policy and Procedures.
• Perform other duties as assigned.

• Windows Desktop operating systems
• Desktop, laptops, phones, smart phones hardware support
• Printers/Copiers/Scanners and multi-function devices
• Active Directory user account management
• Audio/Visual equipment, including conferencing systems
• Remote access technologies and VPN familiarity
• Browsers and online applications
• Helpdesk management systems
• MS Office Suite and other common productivity tools.
• Cloud software platforms, including Office 365