493 Customer Advisor jobs in Minneapolis

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$18.40 - $25.30

Position Summary:

Primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs. The responsibilities of this position, are to answer sales and customer calls for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Provide product and pricing information to customers. Follow up on customer complaints, questions, and product returns to ensure customer satisfaction. Proactive monitoring of key customer or product orders to ensure smooth fulfillment.

Key Responsibilities:

• Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the customer, Sales rep, Finance, etc. as necessary.
• Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure the customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of the order cycle as necessary to ensure customer satisfaction.
• Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.
• Provide non-technical products and pricing information to customers through phone, email or other channels as needed.
• Connect callers to appropriate departments as needed.
• Create and document service complaints in Salesforce for escalation/follow up as needed.
• Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job.
• Performs additional duties as assigned.

Qualifications

Education and Experience:

Associates or bachelor's college degree in Business, Sales, or Marketing or other field preferred, or equivalent work experience including prior work as a Customer Service Associate.

High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment.

Good communication skills, both verbal and written, and a pleasant phone presence required.

Must have the ability to problem solve and possess organizational and multi-tasking skills.

Ability to independently prioritize and re-prioritize based on urgency and complexity of issues.

Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce desired.

A working knowledge of Microsoft Outlook, Word, and Excel as well as computer entry and/or typing skills are required.

Knowledge, Skills, and Abilities:

Skills in assisting customers and sales in problem solving related to customer service issues, including the ability to identify and appropriately evaluate a course of action.

Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer's needs, new products, product availability and the production plans.

Skills taking and providing accurate, detailed product information.

Ability to act independently on routine assignments or projects.

Ability to plan, organize and multi-task to complete assignments in an efficient manner.

Ability to communicate professionally, both oral and written.

Ability to pay attention to details and perform at a high level of accuracy.

Ability to work independently and with a team.

Ability to resolve interpersonal challenges that arise in a changing environment or in a multi-person team situation.

Ability to work hours that conform to the department's needs.

Knowledge of Microsoft Outlook, Word, and Excel.

Why Join Bio-Techne:

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees to develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

Geared for the Driven

At Ariza Retail Services LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, weve stepped up extra safety measures in line with CDC guidance. Its our goal to not only serve but to earn the trust of our communities and have each others backs.

Whether youre looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, youll find it all at VIOC. With an award-winning training program and fair and honest values, were here to help you reach every milestone.

What youll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

How youll succeed

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid Bi-weekly
• Company provided uniforms and tools
• We promote from within - a commitment we are passionate about
• No late evenings
• Paid time off and holidays*
• Medical, dental, vision*

*Terms and conditions apply, and benefits may differ depending on location

Ariza Retail Services LLC is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsi Service Advisor, Customer Service, Automotive, Advisor, Customer Care, Customer Engagement, Retail

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

Service Advisor / 401K / Great Commissions Structure/ Great Benefits This Jobot Job is hosted by: Haley Lucas Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $130,000 per year A bit about us: Our organization, a leading player in the automotive industry, is seeking a highly motivated and experienced Service Advisor to join our dynamic team. This role provides an exciting opportunity for an individual with a strong background in the automotive industry to use their skills and knowledge in a challenging and rewarding environment. The successful candidate will play a vital role in our organization, working closely with our clients to deliver exceptional customer service and technical advice. This position offers a competitive base salary plus commission and benefits package, along with opportunities for professional growth and development. Why join us?

• 401K match
• Bonus
• Medical/Dental/Vision
• Opportunity for quick promotions and growth
• Amazing PTO package
• Strong and stable organization
• Great leadership

1. Managing and processing repair orders efficiently and accurately, ensuring all necessary data is captured and documented.
2. Selling special services to clients based on their specific needs and requirements, with a focus on maximizing revenue and customer satisfaction.
3. Closing repair orders promptly upon completion of services, ensuring all charges are correctly applied and explained to the customer.
4. Leveraging your understanding of automotive terminology to effectively communicate with clients, technicians, and other stakeholders.
5. Providing accurate pricing information to customers, explaining the value and benefits of each service in a clear and compelling manner.
6. Delivering exceptional customer service at all times, addressing any queries or concerns promptly and professionally.
7. Keeping up-to-date with the latest industry trends and developments, applying this knowledge to your role as a service advisor.

1. A minimum of 5 years of experience in the automotive industry, preferably in a customer-facing role.
2. Demonstrated experience with managing repair orders, selling services, and closing repair orders.
3. A strong understanding of automotive terminology, with the ability to explain complex concepts in a clear and understandable manner.
4. Excellent customer service skills, with a proven track record of delivering high levels of customer satisfaction.
5. Strong numerical skills, with the ability to accurately calculate and explain pricing information.
6. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
7. A proactive approach to work, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
8. Proficiency in using computer systems and software, including order management systems and CRM platforms.

Technical Sales Service Advisor - JSHG North Region. Johnstone Supply Heartland Group is looking to hire a full-time Regional Technical Sales Service Advisor to join our Training Team. This individual will develop curriculum, conduct technical traini Service Advisor, Sales, Technical, Advisor, Service, Retail