Customer Service Advisor - Migrant Help

43081 Westerville, Ohio Maximus

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Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

16,790.00

Maximum Salary

£

16,790.00

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Work at Home Customer Service Advisor (Ohio residents)

43201 Columbus, Ohio Morley

Posted 2 days ago

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Job Description

**About the Role**
**_Role: Full time | Remote - Ohio residents_**
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for.
**_Pay Transparency_**
This position starts at $13 per hour.
**_What to Expect_**
As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.
We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.
Why apply:
+ Full-time role with strong benefits
+ Flexibility with paid time off
+ Comprehensive training
+ Leadership development program available to help you grow your career
+ Supportive and knowledgeable team
+ Positive, empowering work environment
You need:
+ Communication skills
+ Listening, basic math and typing skills
+ High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline _(Note: wireless, 5G and satellite internet unfortunately won't work for this role)_
+ See _Skills for Success_ below
Tasks:
+ Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
+ Relay detailed information to customers, managers and clients
+ Initiate status reports or service recovery letters to the inquirer
+ Route inquiries when appropriate
+ Educate new and existing customers and team members on relevant policies, procedures and specific benefits
+ Document details of each interaction in the tracking system to maintain up to date and organized records
+ Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
**Skills for Success**
**_Required Skills_**
+ Excellent communication skills (spoken and written; so you can clearly convey detailed information)
+ Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
+ Basic math skills (important for providing support surrounding payments)
+ Empathy, listening, organizational, quick thinking, multitasking and time management skills
+ Able to work in an ever-changing environment
+ Computer skills including Microsoft Office
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Typing speed of 30+ words per minute (Take a free typing test ( !) _(direct link to test: Available to work shifts within the center's hours of operation:
+ Monday - Friday
+ 8 a.m. - 9 p.m. Eastern time
+ Possible Saturdays/Sundays from October through March
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**_Nice to Have_**
+ Experience in medical claims reimbursements or medical billing
+ Conversant in health insurance industry terminology
+ Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
+ Knowledge of customer service techniques
**_Remote Work Requirements_**
+ Ohio resident
+ Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
+ _(Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)_
+ Secluded and distraction-free work environment
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video ( to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: Click here to view Morley's CCPA Notice for applicants in California: Click here to view Morley's privacy policy:
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Work at Home Customer Service Advisor (Ohio residents)

43201 Columbus, Ohio Morley

Posted 7 days ago

Job Viewed

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Job Description

**About the Role**
**_Role: Full time | Remote - Ohio residents_**
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for.
**_Pay Transparency_**
This position starts at $13 per hour.
**_What to Expect_**
As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.
We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.
Why apply:
+ Full-time role with strong benefits
+ Flexibility with paid time off
+ Comprehensive training
+ Leadership development program available to help you grow your career
+ Supportive and knowledgeable team
+ Positive, empowering work environment
You need:
+ Communication skills
+ Listening, basic math and typing skills
+ High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline _(Note: wireless, 5G and satellite internet unfortunately won't work for this role)_
+ See _Skills for Success_ below
Tasks:
+ Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
+ Relay detailed information to customers, managers and clients
+ Initiate status reports or service recovery letters to the inquirer
+ Route inquiries when appropriate
+ Educate new and existing customers and team members on relevant policies, procedures and specific benefits
+ Document details of each interaction in the tracking system to maintain up to date and organized records
+ Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
**Skills for Success**
**_Required Skills_**
+ Excellent communication skills (spoken and written; so you can clearly convey detailed information)
+ Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
+ Basic math skills (important for providing support surrounding payments)
+ Empathy, listening, organizational, quick thinking, multitasking and time management skills
+ Able to work in an ever-changing environment
+ Computer skills including Microsoft Office
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Typing speed of 30+ words per minute (Take a free typing test ( !) _(direct link to test: Available to work shifts within the center's hours of operation:
+ Monday - Friday
+ 8 a.m. - 9 p.m. Eastern time
+ Possible Saturdays/Sundays from October through March
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**_Nice to Have_**
+ Experience in medical claims reimbursements or medical billing
+ Conversant in health insurance industry terminology
+ Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
+ Knowledge of customer service techniques
**_Remote Work Requirements_**
+ Ohio resident
+ Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
+ _(Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)_
+ Secluded and distraction-free work environment
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video ( to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: Click here to view Morley's CCPA Notice for applicants in California: Click here to view Morley's privacy policy:
View Now

Customer Accounts Advisor

43201 Columbus, Ohio Aaron's Inc

Posted 7 days ago

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Job Description

**Customer Accounts Advisor**
**Hiring Range Minimum to Maximum: $13.25 - $14.00**
**_This position is also eligible for incentive pay based on performance._**
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
**Skills for Success**
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
**The Work**
+ Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
+ Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
+ Sell customers on the benefits of timely lease agreement renewal payments
+ Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
+ Assist with merchandise returns and guest deliveries as directed by management
+ Clean and certify merchandise in the Quality Assurance Center for all items personally returned
+ Complete and maintain weekly vehicle maintenance sheet and route sheets daily
+ Load, secure and protect product in company vehicle
+ Safely operate company vehicle
+ Assist the Sales Team as needed
+ Any reasonable duties requested by management
**Requirements**
+ United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
+ Must meet DOT requirements to obtain certification in required states (United States)
+ Ability to work schedule of hours varying from 8 am to 9 pm
+ Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
+ Two years of retail/customer service experience preferred
+ High School diploma or equivalent preferred
+ Excellent interpersonal and communication skills
+ High energy with the ability to effectively perform all functions of the store and multitasking effectively
+ Proper telephone etiquette
+ Uphold the Aaron's Brand and protect company assets
+ Maintain a professional appearance
+ Proficient computer skills
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Automotive Service Advisor

43215 Columbus, Ohio $50000 Annually WhatJobs

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Job Description

full-time
Our client is looking for an experienced and customer-focused Automotive Service Advisor to join their reputable dealership in **Columbus, Ohio, US**. This is a crucial role that serves as the primary point of contact between customers and the service department, ensuring a seamless and positive experience for all. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of automotive mechanics, and a commitment to customer satisfaction. Responsibilities include greeting customers, listening attentively to their concerns about their vehicles, and accurately diagnosing reported issues. You will be responsible for generating repair orders, detailing the services required, and providing customers with clear and concise explanations of recommended maintenance and repairs, including estimated costs and timelines. This position involves scheduling appointments, managing the flow of vehicles through the service department, and ensuring timely completion of work. Building rapport and trust with customers, addressing their questions and concerns professionally, and proactively seeking opportunities to enhance their service experience are key aspects of this role. The Automotive Service Advisor will also work closely with the team of certified technicians, relaying customer needs and ensuring accurate service delivery. A deep understanding of automotive systems and repair processes is necessary. This role also involves handling customer inquiries regarding warranties and billing. Maintaining accurate records and ensuring the proper administration of all service-related documentation is essential. A valid driver's license is required. Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry is highly preferred. Strong organizational and multitasking abilities are crucial. If you are passionate about the automotive industry and dedicated to providing exceptional customer service, this is an excellent opportunity to join a leading dealership and contribute to their success.
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Truck Service Advisor I

43025 Hebron, Ohio TravelCenters of America

Posted 7 days ago

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Job Description

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
**Job Summary**
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
**In this role, you can expect to:**
+ Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
+ Have extensive knowledge of the products we sell and the services we provide
+ Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
+ Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
+ Source parts from outside vendors and coordinate delivery
+ Prepare end of shift drop and shift report; Understand various payment types
+ Ensure the cleanliness of service counters, showroom, and customer restrooms
+ Maintain the safety of both our customers and team members
**What we'd like to see:**
+ A dedicated individual who works well with others and is excited to be part of our team!
+ High School Diploma or GED
+ Good verbal and written communication skills
+ Previous cashier and customer service experience; experience in repair or parts shop preferred
+ Presents self in a professional manner to customers, management, and coworkers.
+ Strong suggestive selling skills
+ Basic computer skills
+ Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
+ A valid driver's license
**With us, you'll enjoy:**
+ Competitive wages
+ Medical, dental, vision and life insurance
+ 401(k) with a company match
+ Paid vacation and holidays
+ Tuition reimbursement
+ On-site meal discounts
+ A wide variety of discounts on technology, travel, food and fuel
+ Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
**Typical Physical Demands**
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
**Work Environment**
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
**Disclaimer**
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
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Service Advisor - Truck Care

43018 Dublin, Ohio Love's Travel Stops & Country Stores

Posted 7 days ago

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Job Description

**Req ID:** 465126
**Address:** 9901 Schuster Way Etna, OH, 43018
**Benefits:** _?* Fuel Your Growth with Love's - company funded tuition assistance program_ _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately_
**Welcome to Love's!**
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
**FUNCTIONS:**
+ Maintain a safe and clean facility.
+ Greet customers, address vehicle service needs, and document issues.
+ Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
+ Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
**EXPERIENCE:**
+ Experience: 6 months in customer service or sales preferred.
+ Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
**SKILLS AND DEMANDS:**
+ Excellent communication and interpersonal skills with a customer satisfaction focus.
+ Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
+ Strong organizational and multitasking abilities with attention to detail.
+ Effective teamwork skills.
+ Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds?
**Our Culture**
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
**Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.**
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
+ Gemini Motor Transport, one of the industry's safest trucking fleets.
+ Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
+ Musket, a rapidly growing, Houston-based commodities supplier and trader.
+ Trillium, a Houston-based alternative fuels expert.
+ TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability
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Program Lead, Patient Service Advisor Program

43201 Columbus, Ohio CenterWell

Posted 1 day ago

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Job Description

**Become a part of our caring community and help us put health first**
**Overview**
The Program Lead will be responsible for managing the Patient Service Advisor (PSA) Program, ensuring its strategic and operational success. The Patient Service Advisor Program consists of in-clinic associates who drive targeted initiatives to enhance patient growth and retention. This role will collaborate with market operations, shared services, and PSAs to develop a strategic roadmap for the program, enhance operations, and drive results. This position offers an exciting opportunity to shape and scale a critical program that directly influences patient outcomes and business growth.
**Responsibilities**
+ **Program Leadership:** Lead and manage the Patient Service Advisor program, overseeing all aspects including strategy, development, operations, and performance management.
+ **Program Strategy and Design** : Drive the vision for the overall program design, including role planning, incentive structures, PSA development and learning, and the roadmap for future expansion and enhancements.
+ **Strategic Initiatives:** In partnership with shared services, design and execute strategies driven by PSAs that achieve organizational and program goals, including optimizing new and existing patient retention, enhancing patient experience, improving patient engagement, and driving in-clinic growth.
+ **Day-to-Day Operations:** Manage day-to-day program operations including serving as the main point of contact for questions, researching inquiries and providing guidance to PSAs, driving incremental program enhancements, developing agenda and content for recurring meetings, and ensuring timely follow up on action items.
+ **Cross-Functional Collaboration:** Regularly engage with market leadership and key stakeholders to provide updates on progress, ensure effective implementation, discuss challenges and solutions, and share insights and data that demonstrate program impact.
+ **Reporting and Performance Management** : Ensure that there are effective reporting tools and performance management processes in place to closely monitor key metrics, establish a feedback loop with PSAs and their leaders, and make data-driven decisions for continuous improvements.
**Use your skills to make an impact**
**Required Qualifications**
+ Bachelor's degree in business, healthcare administration, or a related field.
+ 3-5 years of experience in healthcare operations with a focus on program design and management
+ Experience with people management, including building and leading teams
+ Excellent leadership and communication skills, with a proven ability to influence and collaborate with diverse teams and stakeholders
+ Demonstrated success in managing and implementing complex programs aimed at achieving measurable outcomes
+ Proficient in interpreting and translating data into insights to provide strategic recommendations and drive decisions
+ Ability to travel to CenterWell / Conviva Clinics and Leadership Workshops as needed.
**Additional Information**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,200 - $158,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-28-2025
**About us**
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
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**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options
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Senior Analyst, IT Client Support

43016 Dublin, Ohio Cardinal Health

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Job Description

**What IT Client Services contributes to Cardinal Health**
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
**Responsibilities**
+ Exclusively support our Nuclear and PET pharmacies across the United States
+ Demonstrates knowledge of client hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
+ Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
+ Collaborates with key stakeholders to support the needs of the business and execute project deliverables
+ Provides support via in-person, phone, or remote methods.
+ Installs/removes/configures hardware and software.
+ Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
+ Partners with end users to correlate business requirements to technology solutions (strong business acumen).
+ Prioritizes effectively and escalates as needed.
+ Responds to customer needs and services as assigned.
**Qualifications**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of experience, preferred
+ Working knowledge of Windows 11, SCCM, PowerShell, Office 365, Zebra Printers and ServiceNow preferred
+ Strong communication skills, both written and verbal
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes action to resolve
+ Apply judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated hourly range:** $27.00 per hour - $38.69 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/30/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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