986 Customer Advisor jobs in Washington

**What You'll Do:**
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting
impressions and build loyal customers by using product knowledge and services to present oil change options and
additional services. No matter your experience, our training program will prepare you to communicate successfully
with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you
become an expert on our products, services, and company knowledge.
At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied
backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with
disabilities are strongly encouraged to apply.
**The perks and benefits we'll provide you*:**
+ Competitive weekly pay - $19.50 per hour
+ Paid on-the-job training - No previous automotive experience is required
+ Flexible work schedule: No late evenings or holidays
+ Paid time off (PTO), and holiday pay
+ Company provided uniforms and tools
+ Tuition and certification assistance and access to a FREE online university
+ Medical and prescription drug coverage - with Health Savings Account contributions
+ Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
+ We promote from within - a commitment we are passionate about
+ Back-up Child and Elder Care
+ 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
_*Terms and conditions apply, and benefits may differ depending on location._
**What you'll need to succeed:**
+ Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
+ Effective interpersonal and oral communication skills
+ Interacting with people face-to-face
+ Eagerness to learn and grow
+ Occasionally lift up to 50 pounds
+ Willing to be top-side technician cross-trained
+ Have full mobility and can work with your hands above your head
+ Can stand for extended periods of time and climb stairs
+ Comfortable working in a non-climate-controlled environment
+ English fluency in reading, writing, and speaking
**How you'll advance in your career:**
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here ( to learn more and
to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair
and honest values, we're here to help you reach every milestone.
_*Terms and conditions apply, and benefits may differ depending on location_
_Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for_
_employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._
_The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

16,790.00

Maximum Salary

£

16,790.00

Are you a natural seller who thrives in a fast-paced retail environment? We are looking for a dynamic and results-driven **Customer Advisor, Microsoft Store,** to join our team at the Microsoft Company Retail Store in Redmond. If you're passionate about connecting customers with the latest technology and branded merchandise, are driven by achieving sales targets while delivering exceptional service, then we want to meet you. Our goal is to exceed customer expectations and drive outstanding store performance every day.
At the Microsoft Company Store, shoppers experience the best that Microsoft has to offer. As a Customer Advisor, you'll engage with customers, uncover their needs, and recommend innovative Microsoft solutions to enhance their lives. Our associates are sales professionals who strive to create memorable, personalized shopping experiences that turn visitors into loyal customers.
If you are energized by meeting sales goals, displaying eye-catching branded merchandise, and enjoy working in a vibrant retail environment, we invite you to apply. Join us to help shape the future of retail and deliver extraordinary results by providing unparalleled customer experiences.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We foster a sales-oriented, growth mindset culture-collaborating, innovating, and driving for results together. Every day, we build on our values of respect, integrity, and accountability, creating an inclusive store environment where everyone can succeed.
Aligned with our Microsoft values, we are dedicated to cultivating a diverse and welcoming workplace, empowering every employee to make a positive impact and drive retail success.
**Responsibilities**
**Customer Obsession**
+ Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, ensuring a seamless transition).
+ Engages a broad range of customers (e.g Very Small Businesses) to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS.
+ Applies methods for providing services that meet and exceed customer expectations; meets personal and team sales goals, and handles unique customer engagements and customer service levels (e.g., customer satisfaction); receives positive peer and manager feedback (via 1:1s and Connect); meets or exceeds expectations for customer touchpoints.
+ Conducts customer tours of the MEC/ECS and/or Microsoft Visitor's Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners.
**Influencing for Impact**
+ Builds and maintains well-rounded knowledge of Microsoft products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
+ Identifies different needs of customers, leveraging Microsoft product and service knowledge to connect them with the appropriate solution.
+ Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from management.
+ Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors in order to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.
**Technical Expertise**
+ Leverages a technical understanding of solutions, cloud services, platforms, hardware, and software to describe the ways in which these services benefit the recipients. Builds and maintains knowledge of products and services by learning through others along with self-education and role play. Encourages peers to maintain their current knowledge of Microsoft products and services.
+ Leverages a technical understanding of solutions (e.g., M365, Surface family) to serve customers with simple goals.
+ Leverages an understanding of competitors and their solutions for simple consumer or business needs.
**Collaboration**
+ For Microsoft Experience Centers, identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale.
+ Identifies opportunities to sell to and support customers by leveraging the team's skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., Very Small Businesses) and our Microsoft services to drive more comprehensive customer solutions.
+ Learns to collaborate with peers, managers, and corporate to drive innovative ways to create and focus on brand awareness within the market and ensure a One Microsoft approach to increase the corporate footprint.
+ Articulates to customers how Microsoft technology (e.g., Microsoft 365) can enable digital transformations and increase functionality and efficiency
+ Collaborate with outside partners/agencies, such as the Executive Briefing Center, and Microsoft vendor partners.
**Learning**
+ Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g., additional products, MEC/ECS areas) of sales techniques and Microsoft products.
+ Shares customer insights, stories, learnings and provides customer and available-solutions feedback in team standups, pipeline and performance reviews, and online communication channels.
**Compliance**
+ Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.
**Inventory Management**
+ Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions.
+ Ability to learn Microsoft's D365 Inventory system. Ensuring inventory integrity and accuracy when performing inventory adminstrative duties.
**Customer Solution Support and Obsession**
+ Works within the Microsoft Experience Center (MEC) across Microsoft all product and services (e.g., cloud, Gaming, Very Small Businesses) to consult with customers to understand technical issues, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers. Works in the Answer Desk, troubleshooting software and hardware problems, upgrading and repairing devices, completing customer appointments showcasing Microsoft's products and services.
+ Provides feedback and product insights to help deliver better customer-success strategies and customer solutions.
**Other**
+ Embody our culture and values .
+ Embody our commitment to diversity and inclusion, driving our mission to empower every person and organization on the planet to achieve more?This commitment requires intention in all that we do. At Microsoft, every employee is required to personally commit to be an active and intentional participant in advancing our culture of inclusion. By practicing inclusion in our everyday actions, we can create an environment for ourselves and others to perform at our best - and thrive.
+ Physical requirements include, lifting items up to 56lb, standing and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator.
+ Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others.
+ May perform other duties as assigned.
**Qualifications**
**Required/Minimum Qualifications**
+ High School Diploma
+ OR equivalent experience.
+ Current or previous experience working in retail industry.
**Additional or Preferred Qualifications**
+ High School Diploma AND 1+ year(s) relevant sales or customer service experience
+ OR equivalent experience.
Customer Advisor ATR-B - The typical base pay range for this role across the U.S. is USD $22.07 - $1.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 26.01 - 32.79 per hour.
Learn more about base pay ranges and pay equity: will accept applications for the role until August 14th, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Camping World is seeking a **Service & Collision Advisor** to join our growing team.
As a Service & Collision Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service & Collision Department as well as keep customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.
**What You'll Do:**
+ Determine specialized product needs and services by working directly with customers
+ Suggest add-on sales to increase average transactions
+ Provide price estimates for designated installations prior to scheduling appointments
+ Coordinate parts ordering and installation
+ Coordinate with Insurance Companies on estimates and approvals
+ Write or review all estimates for Collision work for customers and Insurance opportunities
+ Keep customers apprised of work progress
+ Train as needed on updated processes and procedures
**What you'll need to have for the role:**
+ A minimum of one year of service experience is preferred
+ Previous RV product or camping lifestyle
+ Ability to work daily on a computer and perform internet searches as needed
+ Excellent organization and follow up skills are required
+ The ability to follow department procedures and policies
+ Valid driver's license
+ May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
+ Prolonged periods of standing, stooping, crawling, and bending
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $25,000 - $5,000.
**Pay Range:**
34,600.00- 46,700.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

**Req ID:** 467996
**Address:** 10916 W Westbow Blvd Spokane, WA, 99224
**Welcome to Love's!**
**OBJECTIVE:** Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.
**SUMMARY:** Seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department. Responsibilities include exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
**FUNCTIONS:**
+ Maintain a safe and clean facility.
+ Greet customers, address vehicle service needs, and document issues.
+ Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals.
+ Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
+ Handle customer complaints and resolve concerns.
**EXPERIENCE:**
+ Education: High School Diploma or equivalent preferred.
+ Experience: 6 months in customer service or sales preferred.
+ Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
**SKILLS AND DEMANDS:**
+ Skills: Excellent communication and interpersonal skills with a customer satisfaction focus.
+ Strong organizational and multitasking abilities with attention to detail.
+ Effective teamwork skills.
+ Physical Demands: Regular talking and hearing. Active involvement requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds. Specific vision abilities required.
**BACKGROUND CHECKS:** Offers of employment may be conditioned on acceptable background check reports and drug screens.
**ENVIRONMENT:** Job involves exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.
**TRAVEL:** No travel is expected for this position.
**EEO STATEMENT:** Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities, complying with applicable laws governing nondiscrimination based on race, color, religion, gender, age, national origin, disability, or genetics. This policy applies to all aspects of employment.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
+ Gemini Motor Transport, one of the industry's safest trucking fleets.
+ Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
+ Musket, a rapidly growing, Houston-based commodities supplier and trader.
+ Trillium, a Houston-based alternative fuels expert.
+ TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.
**What You'll Do:**
+ - Determine specialized product needs and services by working directly with customers
+ - Suggest add-on sales to increase average transactions
+ - Provide price estimates for designated installations prior to scheduling appointments
+ - Keep customers apprised of work progress
**What you'll need to have for the role:**
+ - A minimum of one year of service experience is preferred
+ - Previous RV product or camping lifestyle
+ - Ability to work daily on a computer and perform internet searches as needed
+ - Excellent organization and follow up skills are required
+ - The ability to follow department procedures and policies
+ - Valid driver's license
+ - May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
+ - Prolonged periods of standing, stooping, crawling, and bending
**Camping World is seeking a** **Collision Advisor** **to join our growing team.**
**As a** **Collision Associate** **you will primarily be responsible for providing administrative support to the Collision and Service Department. You will coordinate with the Parts Department, Service Department and Collision Manager to schedule repair timelines and keep customers apprised of as work progress.**
**What you'll do:**
**Coordinate parts ordering and installation**
**Coordinate with Insurance Companies on estimates and approvals**
**Keep customers apprised of work progress**
**What you'll need to have for the role:**
**Previous collision/body shop experience preferred**
**Previous RV product or camping lifestyle experience preferred**
**Ability to work daily on a computer and perform internet searches as needed**
**Excellent organization and follow up skills are required**
**The ability to follow department procedures and policies**
**Valid driver's license**
**May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices**
**Prolonged periods of standing, stooping, crawling, and bending**
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $25,000 - $35,000.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

**Req ID:** 467970
**Address:** 700 Wine Country Rd Prosser, WA, 99350
**Benefits:** _?* Fuel Your Growth with Love's - company funded tuition assistance program_ _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately_
**Welcome to Love's!**
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
**FUNCTIONS:**
+ Maintain a safe and clean facility.
+ Greet customers, address vehicle service needs, and document issues.
+ Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
+ Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
**EXPERIENCE:**
+ Experience: 6 months in customer service or sales preferred.
+ Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
**SKILLS AND DEMANDS:**
+ Excellent communication and interpersonal skills with a customer satisfaction focus.
+ Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
+ Strong organizational and multitasking abilities with attention to detail.
+ Effective teamwork skills.
+ Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds?
**Our Culture**
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
**Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.**
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
+ Gemini Motor Transport, one of the industry's safest trucking fleets.
+ Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
+ Musket, a rapidly growing, Houston-based commodities supplier and trader.
+ Trillium, a Houston-based alternative fuels expert.
+ TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability

**Become a part of our caring community and help us put health first**
**Overview**
The Program Lead will be responsible for managing the Patient Service Advisor (PSA) Program, ensuring its strategic and operational success. The Patient Service Advisor Program consists of in-clinic associates who drive targeted initiatives to enhance patient growth and retention. This role will collaborate with market operations, shared services, and PSAs to develop a strategic roadmap for the program, enhance operations, and drive results. This position offers an exciting opportunity to shape and scale a critical program that directly influences patient outcomes and business growth.
**Responsibilities**
+ **Program Leadership:** Lead and manage the Patient Service Advisor program, overseeing all aspects including strategy, development, operations, and performance management.
+ **Program Strategy and Design** : Drive the vision for the overall program design, including role planning, incentive structures, PSA development and learning, and the roadmap for future expansion and enhancements.
+ **Strategic Initiatives:** In partnership with shared services, design and execute strategies driven by PSAs that achieve organizational and program goals, including optimizing new and existing patient retention, enhancing patient experience, improving patient engagement, and driving in-clinic growth.
+ **Day-to-Day Operations:** Manage day-to-day program operations including serving as the main point of contact for questions, researching inquiries and providing guidance to PSAs, driving incremental program enhancements, developing agenda and content for recurring meetings, and ensuring timely follow up on action items.
+ **Cross-Functional Collaboration:** Regularly engage with market leadership and key stakeholders to provide updates on progress, ensure effective implementation, discuss challenges and solutions, and share insights and data that demonstrate program impact.
+ **Reporting and Performance Management** : Ensure that there are effective reporting tools and performance management processes in place to closely monitor key metrics, establish a feedback loop with PSAs and their leaders, and make data-driven decisions for continuous improvements.
**Use your skills to make an impact**
**Required Qualifications**
+ Bachelor's degree in business, healthcare administration, or a related field.
+ 3-5 years of experience in healthcare operations with a focus on program design and management
+ Experience with people management, including building and leading teams
+ Excellent leadership and communication skills, with a proven ability to influence and collaborate with diverse teams and stakeholders
+ Demonstrated success in managing and implementing complex programs aimed at achieving measurable outcomes
+ Proficient in interpreting and translating data into insights to provide strategic recommendations and drive decisions
+ Ability to travel to CenterWell / Conviva Clinics and Leadership Workshops as needed.
**Additional Information**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,200 - $158,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-28-2025
**About us**
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
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**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options