1,335 Customer Analysis jobs in the United States

Job Description

Description:

Position Summary:

The Technical Customer Support Analyst will provide end-customers, solution partners and our internal sales teams technical support and expertise for Vuzix smart glasses and related software products. The team member will also collaborate with and provide escalated support to the offshore Tier 1 support partner team. Based on customer interactions they will also provide customer needs, customer experience and product requirement insights into the Software Engineering team, which may include recommendations for product enhancements.

This is a fast-paced dynamics role that requires constant creative thinking and problem solving. Takes part in all aspects of the development cycle such as planning, developing, and at time will support testing the software product. This position will also support the functions of the R&D – Software Department to meet the requirements of the relevant ISO 9001:2015 standards based on the quality objectives established by Top Management.

Essential Duties and Responsibilities:

• Gain expert user level understanding of all Vuzix’s products and a deep understanding of how they are deployed and used in customer business operations.
• Gain in-depth understanding of partner and 3rd party applications and solutions that operate on or leverage Vuzix’s products to solve customer business needs.
• Apply in-depth technical expertise and problem-solving skills to diagnose and resolve escalated inquiries and problems that customers report:
• Reviewing/troubleshooting Java or Android code, reviewing logs, testing wireless networking environments, and exercising Android-based devices across software and components, while managing case backlog to department standards.
• Act as Subject Matter Expert to guide Vuzix customers and partners in successfully developing their own apps for our devices:
• Consulting on Vuzix’s custom SDKs, connectivity, speech services, video streaming, sensors, storage, navigation and more. Recommend optimizations and stabilizations in customer solutions.
• Write and review articles and/or sample apps to add to Vuzix’s product knowledge base.
• Modify information on the Vuzix Developer Center and Vuzix.com support site.
• Occasionally attend customer implementations and industry conferences, showcasing how Vuzix’s products can make businesses more productive, collaborative, and innovative; occasional travel for trade shows or customer visits is required.
• As a customer-facing domain expert, collaborate closely with others on future products and enhancements to guide next-generation product design and feature priorities; determine feasibility and customer satisfaction of proposed items.
• Support the Software Engineering department (e.g. testing, product/solution validation).
• Performs other duties as assigned within scope and responsibilities of this role.
• Mees required ISO 9001:2015 standards and necessary training based on the relevant Quality Objectives.

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

• Written Communication – Read and interpret written information effectively, write clearly and concisely, adapt writing style for different audiences.
• Verbal Communication – Give focused attention and take time to understand to what others are saying, , and respond when appropriate without interrupting, speak clearly and effectively express ideas and opinions, adapt and react professionally in both positive and negative situations.
• Teamwork & Collaboration – Balance team and individual responsibilities, consider others’ views objectively and with openness to changing your own, give and encourage feedback, contribute to a positive team dynamic, prioritize team success over personal interests, work effectively across departments toward company goals.
• Professionalism – Interact with others in a considerate manner, follow through on commitments, react well under pressure and preserve confidentiality, control emotions, and accept responsibility, maintain focus on solutions and treat others with respect and consideration regardless of their status or position.
• Motivation & Initiative – Demonstrate persistence and ability to adapt to changes in daily workflow and overcome obstacles, ask for and offer help when needed, work independently when required, volunteer readily and look for ways to improve and create successful outcomes, positively contribute to overall work environment.
• Respect & Integrity – Treat people with respect, work ethically and with honesty and integrity, inspire the trust of others, demonstrate appreciation and sensitivity for cultural differences, help promote inclusion and understanding of the value of diversity, embrace differences and support a harassment-free environment.

Minimal Qualifications:

• Associate’s degree in related field.
• 3-5+ years of relevant industry experience.
• Experience in providing end-customer support via live telephone & video conferencing, as well as helpdesk tools.
• Experience in troubleshooting, implementing, and supporting product lines of Java and/or Android based systems, including software & hardware, and system configurations and integrations.
• Effective communication via written and spoken language; comprehends problems, urgency, customer and business impacts and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener.
• Strong ability to weigh customer impacts, business justification, urgency and importance to effectively prioritize work assignments.
• Maintain composure and professionalism under high-pressure conditions; Exhibit high regard for teamwork and collaboration.
• Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on project participant.
• Team player who can also work with high initiative and independent.
• Self-starter who also knows when the time has come to ask for help.
• High degree of curiosity and desire to continuously learn and grow.

Preferred Qualifications:

• Bachelor’s degree (BS) in Software Engineering, Electrical Engineering, Computer Science, Computer Engineering, or a relevant technical field or equivalent practical experience.
• Experience with Java and Java for Android and in configuring the Android Operating System, kernel, developing device drivers, and building applications for the Android platform.
• Familiarity using Android Studio and Android SDK tools.
• Atlassian Jira or Service Desk software.
• Keen interest in Augmented Reality (AR), Android development, and manufacturing/industrial products.

Supervisory Responsibilities: None.

Travel: Occasional travel (<10%) for onsite customer visits and industry conferences, as required.

Physical Demands: Frequently required to sit, speak, hear, see, and perform repetitive motion (data entry). Occasionally required to lift or carry (10 lb. minimum). Reasonable accommodations will be made available if applicable.

Manager, Data Analysis- Customer Core

At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making.

What you'll do:

• Drive current and future strategy by leveraging your analytical skills

• Assist with building and using models to test and validate data

• Work with vast amounts of data in new and evolving environments

• Be a part of growing and developing our brand in new and emerging markets

• Leverage analytics to create a customer experience above our peers

• Lead a team of talented junior analysts on an exciting professional journey while mentoring them and elevating their careers

• Be a part of the full life cycle of projects and see end results

• Collaborate across business units

• Work with top talent in a fast paced, entrepreneurial environment where analytics and good data are a top priority

• Experience real work life balance, with little travel involved

On any given day you will be:

• Mining data to arrive at specific and crucial information for the organization

• Identifying and implementing process, data, and reporting improvements for the organization

• Working with large and complex databases containing millions to billions of records

• Improving operational efficiencies and effectiveness

• Conducting analysis to evaluate processes and tests

• Extracting and analyzing data to gauge product offerings

• Consulting on the design and implementation of new production and data storage systems

• Developing and implementing strategic tests of products, initiatives and marketing materials

An ideal candidate will be on the leading edge of Analytical technology with a passion for the newest and most innovative tools. Possessing strong problem solving and conceptual thinking abilities in addition to communication, interpersonal and leadership skills are also important. This position will be in a fast-paced and entrepreneurial environment where you will be handling multiple concurrent projects while working independently and in teams. This role will have a strong Business Intelligence component and those with a BI background are strongly encouraged to apply.

Basic Qualifications

• Currently has, or is in the process of obtaining a Bachelor's Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 6 years of experience performing data analytics, or currently has, or is in the process of obtaining a Master's Degree plus at least 4 years of experience performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date.

• At least 4 years of experience performing professional data analysis work

• At least 4 years of experience performing programming

Preferred Qualifications:

• Master's Degree in a Science, Technology, Engineering, Mathematics discipline

• At least 7 years of professional data analysis work experience

• At least 4 years of experience with Python, R, Spark or SQL

• At least 1 year of experience in people management

• At least 1 years of project management experience

• At least 1 year of experience in Tableau

• Proficient utilizing and developing within AWS service

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager, Data Analysis- Customer Core

At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making.

What you'll do:

• Drive current and future strategy by leveraging your analytical skills

• Assist with building and using models to test and validate data

• Work with vast amounts of data in new and evolving environments

• Be a part of growing and developing our brand in new and emerging markets

• Leverage analytics to create a customer experience above our peers

• Lead a team of talented junior analysts on an exciting professional journey while mentoring them and elevating their careers

• Be a part of the full life cycle of projects and see end results

• Collaborate across business units

• Work with top talent in a fast paced, entrepreneurial environment where analytics and good data are a top priority

• Experience real work life balance, with little travel involved

On any given day you will be:

• Mining data to arrive at specific and crucial information for the organization

• Identifying and implementing process, data, and reporting improvements for the organization

• Working with large and complex databases containing millions to billions of records

• Improving operational efficiencies and effectiveness

• Conducting analysis to evaluate processes and tests

• Extracting and analyzing data to gauge product offerings

• Consulting on the design and implementation of new production and data storage systems

• Developing and implementing strategic tests of products, initiatives and marketing materials

An ideal candidate will be on the leading edge of Analytical technology with a passion for the newest and most innovative tools. Possessing strong problem solving and conceptual thinking abilities in addition to communication, interpersonal and leadership skills are also important. This position will be in a fast-paced and entrepreneurial environment where you will be handling multiple concurrent projects while working independently and in teams. This role will have a strong Business Intelligence component and those with a BI background are strongly encouraged to apply.

Basic Qualifications

• Currently has, or is in the process of obtaining a Bachelor's Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 6 years of experience performing data analytics, or currently has, or is in the process of obtaining a Master's Degree plus at least 4 years of experience performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date.

• At least 4 years of experience performing professional data analysis work

• At least 4 years of experience performing programming

Preferred Qualifications:

• Master's Degree in a Science, Technology, Engineering, Mathematics discipline

• At least 7 years of professional data analysis work experience

• At least 4 years of experience with Python, R, Spark or SQL

• At least 1 year of experience in people management

• At least 1 years of project management experience

• At least 1 year of experience in Tableau

• Proficient utilizing and developing within AWS service

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager, Data Analysis- Customer Core

At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making.

What you’ll do:

• Drive current and future strategy by leveraging your analytical skills

• Assist with building and using models to test and validate data

• Work with vast amounts of data in new and evolving environments

• Be a part of growing and developing our brand in new and emerging markets

• Leverage analytics to create a customer experience above our peers

• Lead a team of talented junior analysts on an exciting professional journey while mentoring them and elevating their careers

• Be a part of the full life cycle of projects and see end results

• Collaborate across business units

• Work with top talent in a fast paced, entrepreneurial environment where analytics and good data are a top priority

• Experience real work life balance, with little travel involved

On any given day you will be:

• Mining data to arrive at specific and crucial information for the organization

• Identifying and implementing process, data, and reporting improvements for the organization

• Working with large and complex databases containing millions to billions of records

• Improving operational efficiencies and effectiveness

• Conducting analysis to evaluate processes and tests

• Extracting and analyzing data to gauge product offerings

• Consulting on the design and implementation of new production and data storage systems

• Developing and implementing strategic tests of products, initiatives and marketing materials

An ideal candidate will be on the leading edge of Analytical technology with a passion for the newest and most innovative tools. Possessing strong problem solving and conceptual thinking abilities in addition to communication, interpersonal and leadership skills are also important. This position will be in a fast-paced and entrepreneurial environment where you will be handling multiple concurrent projects while working independently and in teams. This role will have a strong Business Intelligence component and those with a BI background are strongly encouraged to apply.

Basic Qualifications

• Currently has, or is in the process of obtaining a Bachelor’s Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 6 years of experience performing data analytics, or currently has, or is in the process of obtaining a Master’s Degree plus at least 4 years of experience performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date.

• At least 4 years of experience performing professional data analysis work

• At least 4 years of experience performing programming

Preferred Qualifications:

• Master’s Degree in a Science, Technology, Engineering, Mathematics discipline

• At least 7 years of professional data analysis work experience

• At least 4 years of experience with Python, R, Spark or SQL

• At least 1 year of experience in people management

• At least 1 years of project management experience

• At least 1 year of experience in Tableau

• Proficient utilizing and developing within AWS service

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $80,800 for Data Analysis Manager

Richmond, VA: 144,000 - 164,400 for Data Analysis Manager

New York, NY: 172,800 - 197,200 for Data Analysis Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran