532 Customer Care jobs in Houston
Client Relations Consultant
Posted 2 days ago
Job Viewed
Job Description
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesAs a Client Relations Consultant with Hines, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. Analyzes and resolves customer concerns using established procedures. Supports the sales efforts and overall promotion of Hines Private Wealth. Responsibilities include, but are not limited to:
- Manage incoming calls and electronic communications from shareholder and financial professionals, leveraging multiple systems to address operational inquiries and resolve issues.
- Manage account related workflows and investigate and resolve shareholder and financial professional inquiries effectively.
- Work closely with sales team (assigned territories) by being the point of contact for all operational inquiries, procedural information, issue resolution and other duties as required.
- Define and analyze account problems by identifying issues to provide accurate information and answers. Recognize priority situations and understand when and how to elevate these situations to management. Monitor these items daily to ensure accurate and timely completion. Communicate resolution once issue has been resolved.
- Maintain a strong understanding of our products, policies and services to provide accurate information and assistance.
- Proficiently understand and interpret a wide range of manuals and legal documentation.
- Gather and report shareholder and financial professional feedback to help identify trends, pain points, and areas for improvement.
- Keeps current on procedural changes, information updates and market updates. Organizes the information to effectively and efficiently communicate.
- Generate outgoing correspondence and communications as required.
- Perform related duties as required.
Minimum requirements include:
- Bachelor's Degree; or High School Diploma or equivalent and one (1) year service experience with processes similar to Company's operations.
- Excellent verbal and written communication skills.
- Skilled in using Microsoft Word, Excel and Outlook efficiently.
- Empathy and patience when dealing with customers both internally and externally.
- Ability to manage multiple tasks.
- Ability to perform in a fast-paced, team driven environment.
- Strong organizational skills, accuracy and attention to detail are essential.
- Ability to meet highest attendance and punctuality requirements.
- Ability to obtain Series 7 and 63 licenses after 12 months of employment in good standing.
- Minimal travel may be necessary.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Client Relations Consultant
Posted 2 days ago
Job Viewed
Job Description
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Client Relations Consultant with Hines, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. Analyzes and resolves customer concerns using established procedures. Supports the sales efforts and overall promotion of Hines Private Wealth. Responsibilities include, but are not limited to: Manage incoming calls and electronic communications from shareholder and financial professionals, leveraging multiple systems to address operational inquiries and resolve issues. Manage account related workflows and investigate and resolve shareholder and financial professional inquiries effectively. Work closely with sales team (assigned territories) by being the point of contact for all operational inquiries, procedural information, issue resolution and other duties as required. Define and analyze account problems by identifying issues to provide accurate information and answers. Recognize priority situations and understand when and how to elevate these situations to management. Monitor these items daily to ensure accurate and timely completion. Communicate resolution once issue has been resolved. Maintain a strong understanding of our products, policies and services to provide accurate information and assistance. Proficiently understand and interpret a wide range of manuals and legal documentation. Gather and report shareholder and financial professional feedback to help identify trends, pain points, and areas for improvement. Keeps current on procedural changes, information updates and market updates. Organizes the information to effectively and efficiently communicate. Generate outgoing correspondence and communications as required. Perform related duties as required. Qualifications Minimum Requirements include: Bachelor’s Degree; or High School Diploma or equivalent and one (1) year service experience with processes similar to Company’s operations. Excellent verbal and written communication skills. Skilled in using Microsoft Word, Excel and Outlook efficiently. Empathy and patience when dealing with customers both internally and externally. Ability to manage multiple tasks. Ability to perform in a fast-paced, team driven environment. Strong organizational skills, accuracy and attention to detail are essential. Ability to meet highest attendance and punctuality requirements. Ability to obtain Series 7 and 63 licenses after 12 months of employment in good standing. Minimal travel may be necessary. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. #J-18808-Ljbffr
Sales Practitioner - Operations - NGCO(Customer Care)
Posted 6 days ago
Job Viewed
Job Description
+ Collaborate with cross-functional teams to enhance our customer service proposition for clients across industries.
+ Develop effective solutions to client business needs.
+ Analyze customer feedback and operational data to identify areas for improvement.
+ Develop and implement strategies to optimize customer service performance.
+ Facilitate training sessions to promote best practices in customer service.
+ Monitor key performance indicators to ensure service excellence.
* Ability to travel
Basic Qualifications:
+ Minimum of 8 years of experience across customer service and sales operations
+ Minimum of 3 years of experience managing mid to large customer service operations
Preferred Skills:
+ Bachelor's Degree
+ Expert proficiency in Customer Service Operations
+ Advanced proficiency in Deal Shaping
+ Advanced proficiency in Solution Architecture
+ Expert proficiency in Storytelling
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $132,500 to $71,000
Colorado 132,500 to 234,100
District of Columbia 141,100 to 249,300
Illinois 122,700 to 234,100
Minnesota 132,500 to 234,100
Maryland 122,700 to 216,800
New York/New Jersey 122,700 to 271,000
Washington 141,100 to 249,300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Client Relations/Marketing Associate
Posted 2 days ago
Job Viewed
Job Description
Company: Garcia Hamilton & Associates
Employment Type: Full-Time
Compensation: $50,000 - 60,000 a year
Job Location: McKinney Street, Suite 1600 | Houston, TX 77010
Company Overview:
Garcia Hamilton & Associates is a leading investment management firm specializing in high-quality, domestic fixed-income assets under management. The Firm manages over $24 billion in assets (as of March 31, 2025) and has 38 full-time employees. With a commitment to providing top-tier fixed-income strategies for institutional investors, the firm is dedicated to delivering outstanding service and superior financial results.
Job Summary:
The Client Relations/Marketing Associate will interface with individuals throughout the firm to ensure effective day-to-day operations and communication. They will provide comprehensive support to the team in the areas of client service, marketing, and general office administration reporting to the Client Relations Manager. The ideal candidate will be detail-oriented, organized, and adept at multitasking to meet the demands of a fast-paced environment within the financial sector.
Key Responsibilities:
- Assist in compiling data, generating reports, and preparing documents for client meetings.
- Serve as a point of contact for internal and external communications, ensuring professionalism and confidentiality.
- Provide general administrative support as assigned, including answering phone calls, managing emails, scheduling meetings, and preparing correspondence.
- Completing changes/updates in materials using Microsoft PowerPoint, Word, and Excel including preparing monthly and quarterly client reporting.
- Support team projects and events, including coordinating logistics, tracking progress, and handling materials.
- Collaborate with team members to streamline administrative processes and enhance operational efficiency.
- Maintain and organize filing systems and office records, both digital and paper-based.
- Confirm all necessary materials for meetings, i.e., brochures, background information, maps, correspondence, etc.
Qualifications:
A highly organized, detail-oriented individual with a positive, "can do" attitude and experience collaborating with a team to create a smooth workflow and meet deadlines. The individual in this position should have experience in managing multiple concurrent tasks, the ability to anticipate needs, and exhibit good judgement in problem solving. An individual should have intermediate to advanced computer skills with experience in Microsoft Word, PowerPoint, and Excel. They should have excellent oral, written, and interpersonal communication skills. Previous work experience in a financial services firm is helpful but not mandatory.
Education:
Associate or bachelor's degree or equivalent work experience in Business Administration, Finance, Communication, or a related field preferred but not required.
Customer Care Representative (Automotive) 10am-6:30pm EST
Posted 2 days ago
Job Viewed
Job Description
**Monday-Friday (No Weekends!)**
This position can be on a remote schedule/Hybrid preferred
(Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand that they will be held to the same work standards and expectations as if they were working in a physical company office).
**The base compensation for this position is at an hourly $20 per hour + Annual Gainshare Bonus**
The Customer Care Specialist, reporting directly to the CS Supervisor, is a critical link to strong communications and sales support between our customer and Matco Tools. The CCS provides the infrastructure that supports our Franchised Distributors, District Managers, Regional Managers, Commercial Customers, Web and End Users. The CCS will provide correct product information, warranty, pricing, product availability, and conduct inbound / outbound calling reaching out to our End User customers who are in open territories and to our Tech Ed Schools National Accounts. He / she will be responsible and driven to conduct sales activities and meet the objectives of our organization's strategic plans.
**KEY RESPONSIBILITIES:**
- Answer calls and assist with questions from Web customers, students, instructors, District and Regional Managers, National Accounts, Government and Franchise Distributors.
- Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications.
- Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
- Performs inbound / outbound suggestive selling of Matco product line through programs such as Deep Discounts, Close-Out items and Volume Buy in conjunction to meeting individual and department sales goal initiatives.
- Input orders / purchase orders / quotations utilizing internal ordering software systems.
- Work cross-functionally with subject matter experts to resolve open questions.
- Assist customers with warranty, returns, repairs, identification of parts and new defective products.
- Identify Distributors in specific areas - if none assigned, CCS will assist completely.
**QUALIFICATIONS:**
- High School Degree and or Bachelor degree or an equivalent combination of education and experience.
- Minimum of 3-5 years customer service / sales experience.
- Automotive Industry experience is a plus.
- Strong decision-making skills.
- Ability to work well and quickly under pressure.
- Experience in JD Edwards system preferred but not required.
- Exemplary verbal and written communication skills.
- Ability to empathize with customer concerns while maintaining a professional demeanor.
- Ability to learn quickly on the job.
The base compensation for this position is $20 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**#LI-KS1**
**#LI-Remote**
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Systems Administrator / Help Desk Support
Posted 20 days ago
Job Viewed
Job Description
Location: Houston, Texas, Onsite
Job Type: Full-Time
Job Summary:
As a Systems Administrator/ Help Desk Support, you will be responsible for the day-to-day operations, maintenance, and security of the organization's IT systems. You will work closely with the 3rd party service provider to ensure proper operations of all IT systems to include hardware, software, and networks run smoothly, enabling employees to perform their tasks efficiently. Your role involves troubleshooting technical issues, implementing security measures, and optimizing system performance.
Key Responsibilities:
1. End User Support:
• Provide end user support, resolving problem tickets and implementing requests for new capabilities.
• Provision and decommission user devices, installing/uninstalling standard and ad hoc software.
• Provision and decommission Office 365 user accounts and licenses.
2. User Account Management:
• Create, modify, and delete user accounts in Active Directory or other directory services.
• Manage access control and permissions for users and groups.
• Provide user support for login and authentication issues.
3. System Maintenance and Troubleshooting:
• Install, configure, and maintain server hardware and software.
• Monitor system performance, identify issues, and resolve them promptly to minimize downtime.
• Conduct routine system updates, patches, and upgrades.
• Diagnose and troubleshoot hardware and software problems.
4. Network Management:
• Configure and manage network devices, including routers, switches, and firewalls.
• Monitor network traffic and ensure optimal network performance.
• Set up and maintain Virtual Private Networks (VPNs) for secure remote access.
5. Security Management:
• Work with 3rd party service provider to implement and enforce security policies and best practices.
• Install and maintain antivirus and anti-malware software.
• Conduct regular security audits and vulnerability assessments.
• Respond to security incidents and take appropriate actions.
6. Backup and Disaster Recovery:
• Work with 3rd party service provider to develop and maintain backup and disaster recovery plans.
• Regularly back up critical data and test restore procedures.
• Ensure data integrity and availability in case of hardware failures or disasters.
7. DNS Records Management
• Collaborate with web developers to manage DNS hosting
• Maintain health of domains across companies/tenants
8. MSP Liaison
• Serve as liaison between 3rd party service provider and company
• Manage upcoming enhancement projects and implementations with 3rd party service provider
9. Virtualization and Cloud Services:
• Work with 3rd party service provider to deploy and manage virtual machines in virtualized environments (e.g., VMware, Hyper-V).
• Work with cloud platforms (e.g., AWS, Azure) to deploy and maintain cloud-based services.
10. Documentation and Reporting:
• Maintain documentation of system configurations, procedures, and policies.
• Generate reports on system performance, security incidents, and resource utilization.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum two (2) years proven experience as a Systems Administrator, Help Desk Support or similar role.
• Proficiency in operating systems (Windows Server, Linux), network protocols, and hardware.
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate) are a plus.
NOTES:
discretionary year end bonus based on companys financials
M-F 9-6 in office Galleria
Help Desk IT Specialist - Tier 1
Posted 25 days ago
Job Viewed
Job Description
The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.
This is a remote position.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.
- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.
- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.
- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.
- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.
- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.
- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.
- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.
- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.
- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.
- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.
- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.
- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.
- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.
- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.
- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.
- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.
- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.
- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.
- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.
- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.
- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 1+ years of work experience required.
- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.
- Proficiency in using the ServiceNow platform for IT service management and ticketing.
- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.
- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
- Effective communication skills with the ability to convey technical information clearly to nontechnical users.
- Customer-focused approach with a commitment to delivering high-quality IT support services.
- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
- Working Conditions:
- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.
-Contingent upon Individual's ability to obtain security clearance and approval of badging.
#techjobs #clearance
Minimum Requirements
TCS146, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
45,000.00
Maximum Salary
$
60,000.00
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Associate Help Desk Specialist- Day / Evening / Night Shift
Posted 6 days ago
Job Viewed
Job Description
▶︎ Job Details:
• Job Title: Associate Help Desk Specialist
• Client: Banking Industry
• Working Location: Houston, TX
• Working style: On-site
• Employment Type: Part-time
• Salary: $30-40/h
▶︎ Position Overview:
There will be 3 shifts you will be working. (Schedule will be fixed 2weeks advance- 4weeks before holiday season)
1st shift: 6AM-3PM
2nd shift: 4PM-12AM
3rd shift: 12AM-8AM
2-3 days/week for 1st shift
*Up to 30 days/year for 2nd & 3rd shift
Occasional shift change is expected.
Requested for travelling to Washington DC, Boston, or Atlanta (1-2 times a month)
▶︎ What will you do:
include, but are not limited to support/management/installation of the following:
- Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.)
- Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components
- Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc.
- Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution
- Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
- Excellent written and verbal communication skills in English
- Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner
- Scheduling Flexibility: This role needs occasional weekend work
- Prioritize service requests and assign support tickets as appropriate
- Support, coach, and train end-users as well as IT colleagues
- Other duties as assigned by management
- Linking pin to specialists at 2nd level support, operations, suppliers, etc.
- Create and update work instructions processes, guidelines & knowledge base articles
- Install and deliver IT hardware, repair equipment, and maintain inventory of spares
- Communicate with different departments and liaise between end-users and IT colleagues
- Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
- Provide phone and hands-on support to Client employees
- Troubleshooting and identifying network & server related problems for hands-off
▶︎ Required Qualifications & Skills:
- Education: Information Technology (Associate) degree or equivalent job experience
- Experience At least 3-5 years experience with PC and Application Support;
- Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
- Experience working in a Virtualized environment; preferably VMWare
- Strong PC hardware troubleshooting skills
- Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
- Strong organizational skills
- Familiarity with Android and iOS Operating systems for Mobile devices
- Detail orientation – needed to complete long or detailed tasks
- Scripting Ability Helpful
- Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
- Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
- Excellent written and verbal communication skills
- Ability to demonstrate processes, and tasks to end-users
- Must work well in a high-pressure environment and keep cool under stress
- Willing to travel within the US (a few times a year)
Associate Help Desk Specialist- Day / Evening / Night Shift
Posted 6 days ago
Job Viewed
Job Description
• Job Title: Associate Help Desk Specialist
• Client: Banking Industry
• Working Location: Houston, TX
• Working style: On-site
• Employment Type: Part-time
• Salary: $30-40/h
• Position Overview:
There will be 3 shifts you will be working. (Schedule will be fixed 2weeks advance- 4weeks before holiday season)
1st shift: 6AM-3PM
2nd shift: 4PM-12AM
3rd shift: 12AM-8AM
2-3 days/week for 1st shift
*Up to 30 days/year for 2nd & 3rd shift
Occasional shift change is expected.
Requested for travelling to Washington DC, Boston, or Atlanta (1-2 times a month)
• What will you do:
include, but are not limited to support/management/installation of the following:
- Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.)
- Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components
- Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc.
- Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution
- Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
- Excellent written and verbal communication skills in English
- Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner
- Scheduling Flexibility: This role needs occasional weekend work
- Prioritize service requests and assign support tickets as appropriate
- Support, coach, and train end-users as well as IT colleagues
- Other duties as assigned by management
- Linking pin to specialists at 2nd level support, operations, suppliers, etc.
- Create and update work instructions processes, guidelines & knowledge base articles
- Install and deliver IT hardware, repair equipment, and maintain inventory of spares
- Communicate with different departments and liaise between end-users and IT colleagues
- Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
- Provide phone and hands-on support to Client employees
- Troubleshooting and identifying network & server related problems for hands-off
- Education: Information Technology (Associate) degree or equivalent job experience
- Experience At least 3-5 years experience with PC and Application Support;
- Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
- Experience working in a Virtualized environment; preferably VMWare
- Strong PC hardware troubleshooting skills
- Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
- Strong organizational skills
- Familiarity with Android and iOS Operating systems for Mobile devices
- Detail orientation - needed to complete long or detailed tasks
- Scripting Ability Helpful
- Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
- Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
- Excellent written and verbal communication skills
- Ability to demonstrate processes, and tasks to end-users
- Must work well in a high-pressure environment and keep cool under stress
- Willing to travel within the US (a few times a year)