63,087 Customer Service & Helpdesk jobs in the United States

We believe that outstanding customer service begins with a dedicated team. We’re committed to creating an environment where employees feel valued, supported, and empowered to succeed. As a fast-growing organization, we offer opportunities for growth, recognition for achievements, and the chance to make a meaningful impact every day.

Job Description:

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

Job Responsibilities and Tasks:

Respond promptly to customer inquiries via phone, email, and live chat.
Deliver accurate information about products, services, and company policies.
Resolve customer concerns and escalate issues to appropriate departments when necessary.
Record customer interactions and feedback in our CRM system for tracking and analysis.
Assist with troubleshooting common issues and follow up to ensure resolution.
Identify customer needs and provide proactive solutions to improve their experience.
Collaborate with team members to share insights and develop better processes.

Skills and Qualifications:

Prior experience in a customer-facing role preferred, but not required.
Strong verbal and written communication skills.
Problem-solving abilities with a detail-oriented mindset.
Ability to multitask and handle high-pressure situations calmly.
Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.
High school diploma or GED required; additional education or training is a bonus.

United Health Insurance Services is committed to delivering exceptional service and support to our customers every day. As part of our mission to put customers first, we’re looking for motivated individuals to join our growing team. No prior experience is necessary—we provide all the training and tools you need to build a rewarding career in customer service.

This role is perfect for individuals looking to start a career in customer service without needing a degree. If you are a strong communicator, problem-solver, and eager to learn, we’ll provide the training and support you need to succeed.

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner
• Provide accurate information about products, services, policies, and billing
• Troubleshoot and resolve customer concerns efficiently
• Process account updates, payments, and service requests
• Document all customer interactions using internal systems (CRM tools)
• Escalate complex issues to the appropriate department when needed
• Meet performance goals for service quality, accuracy, and customer satisfaction

• No degree required – we welcome all backgrounds
• Strong verbal and written communication skills
• Basic computer and typing skills
• Ability to stay calm and empathetic in challenging situations
• A positive attitude, reliability, and eagerness to learn
• Previous customer service experience is a plus, but not required

• Comprehensive full-time paid training program provided
• Learn customer service best practices, company systems, and industry knowledge
• Ongoing coaching and mentorship from experienced leaders

• Clear career path with opportunities for advancement into senior, team lead, or supervisory roles

  
  What We Offer

• Competitive hourly pay [insert range] + potential performance bonuses
• Full benefits package including medical, dental, vision, PTO, and retirement savings
• Flexible work schedules [on-site, hybrid, or remote – customize as needed]
• A supportive and inclusive workplace culture
  
  Start your career in customer service today! If you’re ready to grow with a company that invests in your success, we’d love to hear from you.

Sprinklr is a leading enterprise software company focused on helping the world’s largest brands create human experiences at scale across digital channels. We are seeking a Remote Live Chat Support Specialist to join our customer experience team.

In this role, you'll provide real-time assistance to Sprinklr clients and platform users via live chat. You’ll act as the first point of contact for troubleshooting issues, answering inquiries, and ensuring each interaction reflects Sprinklr’s commitment to excellent service and customer-centric support.

Live Chat Support:

• Engage with customers via live chat, providing timely and accurate assistance
• Troubleshoot basic issues and guide users through platform navigation and problem resolution
• Assist users with questions about account setup, features, billing, and usage

Customer Service Excellence:

• Deliver empathetic, helpful, and professional support
• Maintain a customer-first attitude, ensuring every interaction adds value
• De-escalate concerns and ensure client satisfaction

Problem Resolution & Collaboration:

• Own customer issues and see them through to resolution
• Collaborate with technical support, engineering, and account teams when escalation is needed
• Provide insights based on customer feedback to improve Sprinklr products and processes

Data & Documentation:

• Accurately document all customer interactions in Sprinklr’s internal CRM
• Update customer records, log common issues, and contribute to internal reporting

Knowledge Base Contribution:

• Help improve internal knowledge resources based on recurring inquiries
• Contribute to user guides, FAQs, and troubleshooting documents

• 1+ years in a customer support or live chat role (preferably SaaS or tech-based)
• Excellent written communication skills
• Fast and accurate typing speed (40–50 WPM minimum)
• Strong problem-solving skills and high attention to detail
• Experience with customer support software (Zendesk, Salesforce, Intercom, etc.)
• Comfortable handling multiple chat conversations simultaneously
• Self-starter with the ability to work independently in a remote environment

• Familiarity with the Sprinklr platform (or similar CX/CXM software)
• Experience in B2B tech or SaaS environments
• Prior work in remote, globally distributed teams
• Understanding of common technical support practices

At Garner Insurance Company, we have been providing high-quality insurance products and unparalleled customer service for over 50 years. We pride ourselves on being a trusted partner to both individuals and businesses in our community. Join us as we continue to grow, and be part of an innovative and client-focused company.

We are seeking a motivated, detail-oriented, and eager-to-learn Administrative Assistant to join our dynamic team. This entry-level position offers on-the-job training to help you develop essential skills in insurance operations, customer service, and administrative support. As an Administrative Assistant, you will provide vital support to our office, ensuring that daily operations run smoothly and efficiently.

• Office Support: Perform general office tasks such as filing, organizing, and maintaining office supplies, ensuring a clean and organized work environment.
• Scheduling: Coordinate appointments, meetings, and maintain calendars for team members as needed.
• Communication: Assist in drafting emails, letters, and other client communications. Ensure all correspondence is accurate and timely.
• Records Management: Maintain electronic and physical filing systems in accordance with company policies and regulatory standards.
• Billing Assistance: Help with basic invoicing and billing processes, including data entry and reviewing insurance premiums.
• Training & Development: Participate in company-provided training programs to learn about insurance products, policies, claims procedures, and customer service practices.
• Team Collaboration: Work alongside different departments (e.g., underwriting, claims, and sales) to ensure smooth office operations and support cross-functional teams.

• Other Administrative Tasks: Assist with special projects, data analysis, and other tasks as assigned.

• Experience:

  No prior administrative experience is required; however, any previous office experience is a bonus.

• Skills:

  • Strong organizational skills with a keen attention to detail.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
  • Ability to handle sensitive information confidentially.
  • Eagerness to learn and grow in the insurance field.
  • Positive, proactive, and customer-focused attitude.
  • Strong time-management skills and the ability to handle multiple tasks.

  Full training will be provided on insurance terminology, company systems, and day-to-day processes. No prior insurance knowledge required.

  Take the next step in your career with a quick application and an immediate interview through our advanced AI questionnaire. Send your resume today and make a great move toward your future!

We are seeking a detail-oriented and motivated Data Entry Analyst to join our team. This is an ideal opportunity for recent graduates or individuals with no prior experience looking to start a career in data and analytics. Full training will be provided, and you'll be working alongside experienced team members to learn and grow within the role.

• Accurately input and manage data into company databases and systems.
• Review and verify the accuracy of data before and after entry.
• Maintain data integrity through regular audits and quality checks.
• Assist in generating reports, dashboards, and visual summaries.
• Work collaboratively with analysts and other departments to support business operations.
• Handle confidential data responsibly in compliance with data protection policies.
• Identify and resolve minor data inconsistencies or escalate larger issues.

• No prior experience required – training will be provided.
• Recent graduate or final-year student in any discipline (Business, IT, Science, etc.).
• Strong attention to detail and accuracy.
• Basic computer literacy (familiarity with Microsoft Excel or Google Sheets).
• Good organizational and time-management skills.
• Eagerness to learn data management tools (e.g., Excel, Google Workspace, CRM, or BI tools).
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team.

This position is perfect for:

• Fresh graduates or under graduate seeking their first corporate opportunity.
• Career switchers wanting to enter the data/analytics space.
• Fast learners who thrive in structured training environments.

We’re seeking motivated, empathetic individuals to join our remote customer support team. As a Customer Service Specialist, you will be the first point of contact for our customers—helping resolve issues, answer product questions, and ensure an exceptional service experience.

No prior customer service experience? No problem. We provide full training and ongoing support to help you grow.

• Respond to customer inquiries via email, live chat, and phone
• Assist with product questions, order issues, account setup, and general troubleshooting
• Document customer interactions clearly and accurately in our systems
• Escalate complex issues to the appropriate team when needed
• Deliver friendly, fast, and effective service in every interaction
• Maintain professionalism while working independently from home

• Excellent written and verbal communication skills
• Strong listening skills and attention to detail
• Basic computer literacy (email, browsers, typing, navigation)
• A positive, patient, and customer-first attitude
• Ability to work in a quiet, distraction-free home office
• Reliable internet connection and laptop or desktop computer

• Experience using live chat or help desk tools (e.g., Zendesk, Freshdesk, Salesforce)
• Previous retail, hospitality, or service experience
• Multilingual skills (a plus, but not required)

• Paid training and onboarding
• Flexible schedules (full-time and part-time shifts available)
• Work-from-home setup stipend (for qualified candidates)
• Opportunities for promotion into team lead or specialized roles
• Health, dental, vision, and retirement benefits (varies by employer)

• Looking to start a career in customer service or tech support
• Returning to the workforce
• Students or recent graduates
• Seeking a flexible remote work schedule

Let me know if you'd like:

• A custom version of this tailored for a specific company (like Calix or another),
• A resume or cover letter tailored to this type of job,
• Or a list of real companies currently hiring for remote entry-level customer service roles with no experience required.

Our Company Calix is looking for a Remote Customer Service Specialist to join our growing team. This role involves assisting customers with inquiries, troubleshooting issues, and providing top-notch support via phone, email, and chat. You will play a vital role in ensuring customer satisfaction by resolving problems and answering questions in a timely and professional manner.

No prior experience required —we will provide comprehensive training to help you succeed in this role.

• Respond to customer inquiries via phone, email, and live chat.
• Provide detailed and accurate information about products and services.
• Troubleshoot customer issues, resolve complaints, and escalate to the appropriate department when necessary.
• Maintain a positive, empathetic, and professional attitude at all times.
• Document customer interactions, transactions, comments, and complaints in the system.
• Handle customer requests and concerns effectively and efficiently while ensuring a high level of satisfaction.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Assist with administrative tasks related to customer service and feedback collection.

• No experience required —full training provided.
• Strong communication skills (both written and verbal).
• Ability to stay calm and patient with customers, even in stressful situations.
• Basic computer skills and familiarity with web-based applications.
• Good problem-solving skills and the ability to think quickly on your feet.
• Reliable internet connection and a quiet, distraction-free home workspace.
• Strong attention to detail and organizational skills.

• Experience in customer service or call center environments is a plus.
• Familiarity with CRM software and help desk tools is a plus.

• Full training : You’ll receive comprehensive, step-by-step training on our products, services, and customer service protocols.
• Competitive pay.
• Flexible work schedule.
• Career growth opportunities.
• A supportive and inclusive team environment.

If you're passionate about helping people and eager to learn new skills in customer service, we'd love to hear from you!

InVision Inc is a company renowned for its digital product design platform. This job description captures the responsibilities and expectations for a remote position within the company, focusing on customer service, success, and satisfaction.

Are you looking to start your career in customer support or customer success? InVision is offering a remote Customer Support & Success Representative position where no prior experience is required. We provide full training to help you develop the skills and knowledge needed to succeed in this role. You’ll be the first point of contact for our customers, assisting them with questions, troubleshooting, and ensuring they get the most out of our platform.

In this position, you’ll receive hands-on training, guidance, and mentorship from our experienced support team. Over time, you’ll gain a deep understanding of our product suite and the skills necessary to become an expert in customer success.

Key Responsibilities:

• Respond to Inquiries: Answer customer questions via email, chat, or ticketing system, providing helpful and friendly responses.
• Troubleshoot Issues: Assist customers in resolving basic technical issues, offering guidance on how to use InVision’s tools effectively.
• Product Education: Help customers understand the features of InVision’s platform through clear, easy-to-follow instructions and resources.
• Escalation: If a question or issue is complex, you’ll escalate it to senior team members, ensuring the customer is always kept up-to-date.

Skills & Qualifications:

• No Prior Experience Needed: Whether you’ve worked in customer service or this is your first role, we’ll provide all the training and support you need.
• Strong Communication: Excellent written and verbal communication skills, with the ability to convey complex ideas in a simple and clear manner.
• Problem-Solving: Ability to approach issues with a logical, solution-oriented mindset and a willingness to learn.
• Empathy: You should be genuinely interested in helping people and solving their problems in a positive and respectful way.
• Tech-Savvy: Comfort with learning new software, tools, and systems. No need to be a tech expert, but an eagerness to learn is key.
• Self-Motivated: Comfortable working independently and managing your time effectively in a remote work setting.

Preferred:

• Interest in Design or Tech: An interest in product design, digital tools, or software is a plus but not required.

We are seeking a Live Chat Agent to join our growing client engagement team. As a frontline communicator, you will deliver real-time, text-based support to our customers and prospects via live chat platforms. This role is essential in ensuring a high-quality client experience and maintaining our company’s commitment to responsive, professional service.

Key Responsibilities

Respond promptly to inbound client inquiries via live chat in a courteous, clear, and helpful manner.

Troubleshoot and resolve customer issues or route them to the appropriate internal department.

Maintain accurate records of customer interactions using CRM tools.

Provide information about services, onboarding processes, and account-related queries.

Escalate complex cases to senior agents or supervisors as needed.

Meet or exceed response time and customer satisfaction KPIs.

Collaborate with internal teams (sales, technical support, and operations) to resolve customer requests efficiently.

Stay up to date on company services, FAQs, and support procedures.

Qualifications

Previous experience in a live chat, customer service, or call center role (1+ years preferred).

Excellent written communication and typing skills.

Ability to multitask and manage multiple conversations simultaneously.

Proficiency with CRM or helpdesk platforms (e.g., Zendesk, Intercom, Salesforce).

Comfortable working independently in a remote or hybrid setting.

Strong attention to detail and customer-first attitude.