17,604 Customer Service & Helpdesk jobs in the United States

We are seeking a highly organized and detail-oriented Call Center Rep to join our growing team. They handle inbound and/or outbound calls to provide support, resolve issues, process requests, and promote products or services. The role requires excellent communication, problem-solving skills, and a customer-first attitude to ensure high levels of customer satisfaction.

Duties and Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.
• Make outbound calls to follow up on customer requests, conduct surveys, or promote products/services.
• Resolve customer complaints by identifying issues, determining the best solutions, and ensuring resolution.
• Document all call information accurately in the system according to standard operating procedures.
• Provide accurate information regarding products, services, billing, or technical support.
• Escalate unresolved issues to the appropriate internal teams as necessary.
• Meet or exceed performance metrics such as call handling time, customer satisfaction score, and resolution rate.
• Maintain confidentiality and follow company policies regarding customer data.
• Stay updated with product knowledge, procedures, and policy changes.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in a customer service or call center role preferred.
• Proficient with computers, CRM software, and typing.
• Strong verbal and written communication skills.
• Ability to remain calm and courteous under pressure.
• Multilingual skills can be an advantage, depending on the customer base.

Key Skills

• Excellent communication and listening skills
• Problem-solving and conflict resolution
• Patience and empathy
• Time management and multitasking
• Attention to detail
• Adaptability and resilience
• Data entry and computer literacy
• Teamwork and collaboration
• Sales and upselling skills (if applicable)
• Knowledge of CRM systems (e.g., Salesforce, Zendesk, etc.)

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Call Center and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

About the Hiring Brand
A rapidly expanding online platform focused on digital learning and membership programs is offering new roles in chat customer service jobs from home to strengthen its 24/7 user support team. This opportunity is perfect for those seeking consistent remote work, a predictable schedule, and real pay without phone calls or meetings.

Your Day-to-Day
You'll be helping users through live chat—answering common questions about accessing courses, managing subscriptions, updating billing details, and finding the right resources. You’ll rely on structured response templates and an internal knowledge base to keep replies accurate and consistent.

Key Responsibilities
 Manage live customer chat conversations through an internal system
 Use approved messaging and tools to troubleshoot account and access issues
 Process simple updates like pausing accounts or applying discount codes
 Escalate technical or complex questions when necessary
Document all interactions clearly for team records

Why You’ll Love This Position
 Entirely chat-based—no voice calls or meetings
 Real hourly pay, not gig work
 Weekly pay with clear expectations
 Choose when you work—24/7 shifts available
 Beginner-friendly with full onboarding

What You Need to Get Started
 Laptop or desktop with Google Chrome
 High-speed internet 10 Mbps minimum Typing speed of 45 WPM or more
 Clear, professional writing in English
 Ability to follow directions and stay focused

Pay and Schedule Details
Starting rate $25/hr
Eligible for increase to $0–$3 /hr after 30 quality-approved shifts

You’ll choose your hours through an internal scheduling platform. Shifts are available day and night, weekdays and weekends. A minimum of 15 hours per week is required to remain active.

Training Timeline
 2-hour onboarding with a step-by-step walkthrough
 Practice chats with support documentation
 First paid shift reviewed with real-time QA feedback
 Most agents begin working within 5 days

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We’re looking for a Finance Manager & Online Customer Service Assistant to help keep our financial operations running smoothly while supporting customers online. If you’re organized, great with people, and have a strong grasp of finance or accounting, this could be the perfect fit.

• Manage budgets, payroll, and day-to-day financial transactions.
• Prepare monthly and annual financial reports with accuracy.
• Respond to customer inquiries by email, chat, or other online platforms.
• Assist with billing, payments, and account-related questions.
• Keep detailed records of all customer and financial activities.
• Work with internal teams to solve problems and improve processes.
• Maintain confidentiality and ensure compliance with financial regulations.

• Bachelor’s degree in Finance, Accounting, Business , or a related field (preferred).
• 2+ years of experience in finance, bookkeeping, or customer support.
• Strong written and verbal communication skills.
• Knowledge of accounting software such as QuickBooks, Xero, or SAP .
• Experience with CRM or help-desk tools (Zendesk, HubSpot, Intercom).
• Excellent attention to detail, organization, and multitasking ability.
• Professional, dependable, and customer-focused attitude.

• Competitive salary and performance bonuses.
• Flexible hours with remote or hybrid work options.
• Paid time off and opportunities for career advancement.
• Supportive team culture and ongoing skill development.

If you’re ready to grow your career in finance and customer service , we’d love to hear from you. Please send your resume and a short cover letter explaining why this role interests you and how your experience fits

The Company Specialises in ; 
- Inbound & Outbound Communication – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- Order & Shipment Support – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- Problem Resolution – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- Account Management – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- Process Improvement – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- Performance Metrics – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- Team Collaboration – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- Experience: 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- Technical: Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- Language: Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- Soft Skills: Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways

Job Title: Customer Service And Helpdesk Representative

Department: Customer Support / Helpdesk

Location: [Los Angeles, CA]

Salary: [$21-$26 per hour]

Reports To: Customer Service Manager / Helpdesk Supervisor

Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

Physical Requirements: General office physical requirements, including the ability to operate computer and phone systems.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

No experience? No problem – we provide full training!

Applied Industrial Technologies is a leading provider of industrial products and solutions worldwide. We’re looking for friendly, reliable individuals to join our Remote Customer Support Team . If you enjoy helping others, have basic computer skills, and are ready to grow your career from home, this is your chance.

Responsibilities:

• Handle incoming calls, emails, and chats
• Assist customers with orders, product information, and tracking
• Resolve basic issues and ensure customer satisfaction
• Collaborate with internal teams to deliver great service

Requirements:

• Strong communication and problem-solving skills
• Ability to multitask and stay organized
• Positive attitude and willingness to learn
• Reliable internet connection and quiet workspace
• No degree or experience required

Benefits:

• Work from home
• Medical, Dental, Vision coverage
• 401(k) with company match
• Paid time off, life & disability insurance
• Career advancement in a supportive environment

Apply now and start your remote journey with us!