833 Customer Engagement jobs in New York

We are looking for an ambitious, career-minded professional to join our client relations/inside sales team. The right individual will help develop service territories by targeting existing and potential customers through email and calling campaigns. They will support our mobile service team and regularly communicate with customers to strengthen relations and create new business opportunities.Qualifications / Skills:Previous sales or client relations experience preferred. Will train the right candidateExperience with Microsoft Office and CRMExcellent written and communications skills; Effective listenerWell spoken, strong phone presenceAble to build instant rapport and understand customers' needsEffective time management and multi-tasking skillsGood organizational skillsAble to work both independently and as a teamSelf-motivated, hardworking and reliableJob Responsibilities:Proactively contacting clients; Making phone calls, sending emailsDeveloping and maintaining strong client relations and improving relationsUnderstanding and fulfilling customers' needsIdentifying sales opportunitiesResearching, creating new business opportunities, qualifying new leads, following-upOrganizing workload and tracking leadsUpdating and maintaining leads in CRMClosing leads and meeting sales expectationsAchieving customer satisfactionJob Type:Full Time - In officeEducation:College preferred - Students welcomeHS diploma/equivalent acceptable#ZR Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Community and Client Relations Associate Bergen & Passaic County, NJ Full-Time | Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–5:00 PM Compensation: Starting at $90,000+, based on experience We are seeking a driven and personable Community and Client Relations Associate to help expand our home care services across Bergen and Passaic Counties. This full-time role is ideal for someone who thrives in the field, enjoys building meaningful relationships, and is passionate about helping individuals access high-quality care. The associate will work closely with the Director of Community Relations and other team leaders to cultivate and grow referral sources across Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Independent Livings, hospitals, and private homes. This position is central to the growth of both our Home Care and Senior Living divisions. The associate will represent our services to facility partners and private clients, participate in networking events, and engage with new and established accounts to increase patient referrals. While prior sales experience is a plus, we are open to training the right individual who understands the home care landscape and has the right personality and drive to succeed. The position involves a combination of office planning and field outreach, with one designated office day each week (Paramus) to coordinate schedules and attend internal business development meetings. The remainder of the week will be spent in the field, meeting with up to 5–8 referral sources per day. This role requires someone who is self-directed, professional, and capable of managing multiple relationships simultaneously. Compensation & Benefits Starting at $0,000+, depending on experience 75% employer-paid health, vision, and dental insurance (employee only) 401(k) with employer matching 15 days PTO 2 floating holidays 6 paid holidays Key Responsibilities Develop and expand referral relationships with SNFs, nursing homes, ALFs, independent living communities, hospitals, and private families Coordinate with caregivers to support clients across various care settings Attend and represent the organization at weekly networking events, both hosted and invited Conduct regular field visits to meet with referral partners and decision-makers, providing materials, coffee, or lunch to strengthen relationships Clearly communicate our care services and identify opportunities to support patient transitions and ongoing needs Participate in weekly business development meetings (Mondays) and collaborate with the Director of Community Relations Attend 3 caregiver orientations per week (Summit and Paramus) and stay informed of caregiver availability and coverage Maintain and document activities using a company-issued tablet and WellSky software Ensure appropriate follow-up, documentation, and communication with internal departments Territory Bergen County, NJ Passaic County, NJ Travel required throughout both counties; reliable transportation is essential Qualifications Prior experience in home care, senior living, or healthcare facility operations preferred Strong interpersonal skills and a natural ability to build rapport Excellent time management and organizational skills Comfortable working independently in the field and collaborating with internal teams Reliable transportation, a clean background check, and ability to pass a drug screening Business development or sales experience preferred; individuals with an existing book of business are encouraged to apply Schedule Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–5:00 PM One day per week in-office (Paramus) for planning and coordination Occasional evening events (once per week, schedule adjusted accordingly) This is a high-impact, relationship-focused role with significant opportunity for growth. We are looking for someone who is personable, proactive, and passionate about connecting people with care that truly makes a difference. Please apply by clicking HERE or by sending a resume to ! Compensation: $90,00 per year #J-18808-Ljbffr

Career Opportunities with NFC Amenity Management

A great place to work.

Careers At NFC Amenity Management

Current job opportunities are posted here as they become available.

(For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.)

This is a full-time position that pays $80,000 per year, with potential bonus opportunities.

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

An NFC Amenity Management Area Director oversees a well-run operation with multiple teams spread across multiple locations.

Job Overview
We are seeking a dedicated and experienced Area Director to oversee our operations and programs within the NY/NJ/CT region. The ideal candidate will possess a strong background in 24/7 hospitality and employee management, with proven skills in client relationship management and administrative oversight. This leadership role requires a strategic thinker who can effectively manage teams, budgets, and program initiatives.

Compensation- The base pay for this position is $80,000, with a bonus potential for meeting and exceeding goals (no sales). This position requires some on-site work, as well as local travel and schedule availability to cover shifts in emergencies.

Duties

• Lead and manage employee teams, ensuring alignment with organizational goals and compliance with regulatory standards.
• Supervise and mentor staff, fostering a collaborative environment that promotes professional growth and development.
• Manage budgets effectively, ensuring resources are allocated efficiently to meet program needs.
• Build and maintain strong relationships with our clients.
• Oversee administrative functions related to scheduling and payroll management, including reporting and documentation requirements. Staff schedules are 24/7.
• This position will require some travel between NYC and CT.

Qualifications

• Previous experience in the Hospitality industry is required.
• Proven skills in relationship management and effective communication.
• Strong administrative abilities with experience in budgeting and financial oversight.
• Demonstrated capability in supervising teams and managing diverse groups of people.
• Ability to work collaboratively across various departments while maintaining a focus on organizational objectives.
• Weekly Pay!
• Paid training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Check out our website at nfcam.com and join our Social Networks:

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.

Supporting independence and community inclusion, S:US' Behavioral Health division promotes person-centered services that focus on recovery. We apply evidence-based practice, data-driven accountability, compassion and dedication to our work. Our mission to bring opportunity to all includes recognizing and amplifying the diverse strengths of the people we serve and our teams. We strive to instill respect and integrity into each interaction and support the voices of the people we serve.

Engagement Coordinators in the Restore and Recovery (R&R) program will be responsible for providing outreach and connection to services for individuals who engage in substance use, carry mental health diagnoses and/or have histories of homelessness. The Engagement Coordinator provides skilled engagement, referral and connection to services, while working closely with Peer staff in the R&R program to provide person-centered, trauma-informed interventions and services through this SAMHSA funded program. The purpose of this program is to assist individuals with accessing necessary harm reduction interventions, bridging the digital divide in treatment services for both service recipients and staff, and addressing grief related to COVID and increasing overdose deaths. The Restore and Recovery team will provide consultation and education to S:US staff, service recipients and the communities where services recipients live. The Engagement Coordinator collaborates closely with service recipients, staff and community organizations to develop culturally-appropriate materials and strategies to raise awareness about the dangers of opioids, fentanyl test strips as an overdose prevention tool, availability of naloxone, and other harm reduction strategies as needed. The Engagement Coordinator should provide culturally safe care with a demonstrated commitment to anti-colonial practice.

Essential Duties & Responsibilities:

• Conducts outreach services within S:US shelters and supported housing programs, as well as communities where S:US programs are located
• Conducts assessment process to orient client to the Restore and Recovery program and develop individual service plan reflecting assessment needs and goals.
• Provide referrals to needed services and deliver follow-up
• Documents case management activities in accordance with agency and funding source guidelines and procedures. Follows funding source protocol manual.
• Perform other related duties as directed by supervisor.
• Attend staff meetings and trainings to enhance skills that are related to job function.
• Maintain professional relationships with outside service providers and community organizations.
• Must be able to work independently in the community

Service Delivery

• Monitors and confirms service delivery in accordance with agency culture, mission, vision and values.
• Develop and maintain a safe, welcoming environment for the delivery of services.
• Monitor the provision of and documentation of all services provided to the people we serve.
• Provide emergency and relief coverage as necessary.
• Assist with the implementation of best practices.
• Support Peer staff to develop and implement of individual service plans.
• Work flexible schedule that may include weekends, on-call, as needed.

Data and Accountability

• Actively use data to monitor, manage and support the work of the program.
• Maintains consumer satisfaction, quality standards and assists the Program Director in ensuring contract requirements are being measured and addressed and that the programs are meeting expectations.
• Provide regular feedback to Program Director regarding program goals and targets, challenges, and coaching and mentoring of Peer Staff

Compliance

• Conduct and document health and safety drills/QA checks, as per agency standards.
• Prepare for and participate in accreditation reviews, monitoring visits and internal/external program audits.
• Report incidents and complete incident reports in a timely manner and in accordance with agency policy and procedures.

External Relations

• Responsible for creating and maintaining relationships with community providers to build referral relationships and develop additional resources to enhance services
• Represent the agency and programs in a professional manner to funders, consumers, potential consumers, referring agencies, network members, etc.

Operations

• Participate in required training and professional development activities.
• Perform other duties as required.

Key Performance Standards:

• Accountability: Be clear in your communication with team members and Program Director. Provide clear, fact-based feedback on progress and overall effectiveness of services provided, and ask for input on what more you can do to help each individual succeed.
• Communication: Ability to communicate effectively with individuals and team members, appreciating their social, cultural, religious and ethnic backgrounds and their age, gender and abilities.
• Integrity: Uphold personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs and abilities of individuals we serve.
• Person-Centered: Fosters and manages a positive climate that promotes respect and dignity for individuals served (consistent with person centered practices).
• Continuous Quality Improvement: Foster a culture of continuous improvement. Regularly search for information and implement solutions to solve problems, improve quality/service, efficiency, effectiveness and/or reduce costs.
• Teamwork: Ability to work in a team-oriented environment and contribute to the team in a way that creates an environment where the multidisciplinary team supports one another.

Required Education and Experience:

• Must be committed to the mission and values of S:US, with an understanding of the issues facing the people we serve.
• Minimum of 5 years' experience in a Human Services related field plus 2 years supervisory experience is preferred.
• Minimum of 5 years of practical experience in Harm Reduction with a demonstrated ability to develop programming for people who use drugs
• Bachelor's Degree in Human Services or related discipline preferred
• Experience working with and/or supervising Peer Specialists or PDSA preferred
• Experience working with and providing education to diverse populations including people experiencing homelessness; Indigenous people; LGBTQ2S+ communities; people who use criminalized substances; sex workers; people from a variety of ethnic and cultural backgrounds, people with mental health diagnoses, and people living with disabilities
• Development and delivery of educational programming, preferably related to harm reduction, overdose response, hepatitis C and/or HIV, including curriculum development, facilitation and evaluation within a range of methodologies including adult learning preferred.
• Must have excellent verbal, written and interpersonal communication skills.
• Proficient in MS Word/Excel. Ability to research material via the internet.
• Bilingual English/Spanish speaking preferred
• Valid Driver's License suggested

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We're proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values:? respect, integrity, support, maximizing individual potential and continuous quality improvement?

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact?the Leave Team at

2023-14730

Make a bigger difference

PURPOSE:

The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.

PROGRAM DESCRIPTION:

The Client Engagement Specialist team is the front office, reception and scheduling team for The Jewish Board Outpatient Clinics and CCBHC programs. The team works closely with callers, referring agencies, and Jewish Board Clinic staff, therapists and psychiatric providers to ensure clients are getting care and services appropriate to their needs. The team is the main point of contact for existing clients and new clients receiving outpatient services at the Jewish Board, so an expertise in customer service is essential. Additionally, the team gathers sensitive information (e.g. PHI) as part of the front office, reception and scheduling process and appropriately responds to acute clinical/safety concerns that may be identified.

POSITION OVERVIEW:

The Client Engagement Specialist is responsible for answering, returning, & screening calls/requests, collecting and scanning documentation and co-pays as required, checking clients in/out as required, scheduling and confirming appointments made to the Jewish Board Main Reception Line (1-855-CLINIC-1) for outpatient Clinic and CCBHC programs and when clients call the clinic directly or visit the clinics in-person. Additionally, they will be responsible for scheduling appointments for existing clients assigned to these programs. The Client Engagement Specialist will ensure communication with clients is documented appropriately in the chart where necessary and/or make the clinic leadership aware of client needs where follow-up is needed by clinically trained program leadership, therapists or psychiatric providers

KEY ESSENTIAL FUNCTIONS:

• Professionally and cordially manage all interactions with clients whether in-person at the clinics or over the phone.
• Notify appropriate parties of any/all next steps or follow-up needed or of call outcome to ensure all parties informed of service provided to client(s)
• Document service provided via info note in client chart where appropriate or required.
• Schedule new (e.g. psych eval, med. management, individual psychotherapy, etc.) appointment(s) or follow-up appointment(s). When scheduling appointments, the Client Engagement Specialist will:
• Confirm provider's recommendations for appointment and appointment format (e.g. telehealth versus in-person).

• Review appointment options in Avatar Scheduler
• Identify client's preferred form of communication (e.g. phone call, email, text.)
• Outreach client to schedule next appointment
• Confirm client's availability and session format (e.g. telehealth v in-person
• Provide client with the Jewish Board's Main Reception Line (1-855-CLINIC-1) number to contact if appointment needs to change.
• Enter data into scheduler
• Send client initial confirmation of next appointment via client's preferred form of communication
• Enter date of reminder sent into scheduler "notes" section
• Send Clinic Office Manager the daily list of daily appointments scheduled at the beginning of each day.

• Manage "virtual" clinic waiting rooms via format used by agency (e.g. zoom, Avatar nx) to:
• Communicate with clinic staff, therapists and psychiatric providers via Microsoft Teams, email, phone, text, zoom chat, etc. throughout shift to inform of:
• Appointment cancellations
• Appointment no shows
• Client Arrivals
• Appointment timeliness
• Emergencies
• Changes to schedules
• Client Engagement Specialist Shift Change

• Communicate with Clients to:
  • Check-in for appointment
  • Collect co-pay / documentation
  • Keep them informed and/or answer questions re:
    • Delays in start time
    • Early arrival/actual appointment time
    • Answer non-clinical/medical questions regarding clinic services or Jewish Board Services other than Clinic Services
• As needed, assist with returning voicemails for other virtual clinics and incoming calls
• Check in/check out in-person clients at clinics
• Perform data entry and handle routine office administrative tasks or program errands
• Other duties as assigned.

• BA in related healthcare field or minimum two years related work experience preferred
• Ability to work well with others and as part of a team
• Ability to work autonomously as needed in a hybrid (remote and in-person) work setting
• Experience working under pressure in a multi-tasking, fast paced environment
• Ability to communicate effectively and appropriately with clients, potential clients, colleagues, supervisors and other Jewish Board staff.
• Strong attention to detail and organizational skills
• Excellent interpersonal skills
• Significant experience with providing excellent customer service
• Bilingual preferred but not required
• Work Flex schedule with rotation that includes some evening and weekend hours

• Use of an Electronic Health Record (EHR)
• Computer literacy in:
• Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Zoom
• Microsoft Teams
• Netsmart/myAvatar
• Dayforce
• NFocus
• Avaya
• Tableau Dashboards
• Willingness to attend trainings to increase knowledge and learn said databases and programs

• Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
• Able to input data into the Electronic Health Record.
• Limited applications of manual dexterity and hand-eye coordination.

• Regularly required to speak clearly and hear the spoken word well.
• Regularly required to physically operate routine office equipment such as telephones, computers, etc.
• Regularly required to utilize near vision ability and to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.

• Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment.
• Hazards present are consistent with those common to an office, education, rehabilitation or health related environment