37 Customer Engagement jobs in New York

Job Description

Job Description

About AngelList:

We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building. 

AngelList is the nexus of venture capital and the startup community. We support over $171B+ assets on our platform, and we’ve driven capital to over 13,000 startups. 57% of top-tier U.S. VC deals involve investors on AngelList.

While our scale is large, our ambitions are even larger – we’re innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us.

About the Role:

AngelList is hiring a Customer Relations Team Lead to manage a team of Account Managers and Associates who support our core customers: venture fund managers (GPs). GPs rely on AngelList to run every operational aspect of their fund, from formation and fundraising to financial reporting and wind-down. This role is based in-office, in New York City.

You’ll be responsible for both people management and hands-on customer work. Your team owns a book of business and acts as the primary point of contact for hundreds of GPs across fund lifecycles. You’ll also personally manage our most complex and strategic fund relationships. This is a role that blends customer obsession with operational rigor: you'll coach teams, manage incidents, and create clarity out of ambiguity. Previous venture experience isn’t required, but you’ll need to ramp up quickly and develop strong fluency in GP needs.

You’ll collaborate with internal experts across product, fund administration, legal, and tax, but your north star is customer impact. The Customer Relations team exists to ensure GPs get full value from our software and services, and your work will define what excellence looks like at scale.

Note: This is not an investing role. You’ll support GPs operationally, not in diligence, deal sourcing, or portfolio analysis.

Responsibilities:

• Lead, coach, and manage a team of Account Managers and Associates responsible for GP onboarding, enablement, and lifecycle management across fund types.
• Personally own key customer accounts, engaging with high-value GPs to deliver proactive, strategic support across fund lifecycles.
• Oversee operational execution, ensuring high task throughput, strong SLA adherence during peak seasons, and timely incident resolution.
• Drive GP retention and satisfaction by monitoring key health metrics (e.g., NPS, CSAT, churn) and intervening early to de-risk issues.
• Act as the Incident DRI (Directly Responsible Individual) for customer-impacting issues, coordinating internal teams and driving to resolution with clear external comms.
• Identify and help resolve systemic issues across product, tax, and ops workflows to improve the customer experience and contribute to revenue growth.
• Set the standard for what “great” looks like across every customer touchpoint.
• Co-create a scalable team with the head of function, removing operational obstacles and reducing redundant manual effort, with the goal of improving the ratio of reactive to proactive work.

What we’re looking for:

• 5+ years of client-facing account management experience, including 2+ years managing a team. Proven ability to develop and nurture talent to retain team members and create clear development pathways.
• Operational fluency, ideally in fund administration, financial services, or a similarly complex domain. You understand how service delivery, metrics, and product systems intersect, and you can manage all three.
• Commercial acumen, with exposure to contracting nuances including repricing and renewal support.
• Proven ability to lead through ambiguity, prioritize ruthlessly, and take initiative to improve or build process.
• Experience managing incidents, communicating with stakeholders, and driving cross-functional alignment.
• Strong judgment and problem-solving skills; you see around corners and act proactively.
• High standards for execution and a bias for action; you don’t just see what’s broken, you take ownership and resolve it.
• Deep empathy for customers and a belief that support should be a strategic differentiator.
• A strategic business mindset to balance competing priorities and navigate the pace of a fast-moving startup.
• Highly Desired: familiarity with venture capital, fund operations, or LP/GP dynamics.

AngelList has offices in two hub cities:  San Francisco and New York City that you can choose to work from. This role is based in our NYC office. We’re focused on hiring within these hubs and people hired from these hub offices are expected to come into the office twice per week (Tuesdays and choice between Wednesday or Thursday).

Compensation: The compensation for this role consists of a competitive base salary, benefits, and equity package.  The base salary for this role is $170,000+ annually but actual will vary based on a number of factors including a candidate’s professional background, experience, and location. Additional details about our Total Rewards package will be provided during the recruitment process.

Benefits:  We support our employees in their lives both inside and outside of work.

*See additional detail on our benefits here:  -benefits

*Learn about our Funders & Founders Program here: 

Working at AngelList:  At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we’d love to have you with us.

*Beliefs: 

*Values & Leadership Expectations: 

AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.**
**Field Customer Engagement Director - Oncology**
As a Field Customer Engagement Director, you will serve as an integral extension of our Leadership and Learning & Development team, directly in the field across all customer engagement teams and Oncology brands. Your primary role involves delivering customized coaching support for sales roles, with a keen focus on enhancing their skills, driving performance, and fostering a culture of continuous improvement and excellence. Success in this role will be seen through increased use of digital tools, improved collaboration, and stronger sales skills like listening and open-ended questioning. You will support Senior Area General Managers by developing talent and coaching Sales Consultants and Squad members to boost team performance and customer engagement.
Please note, this is a regional role. While the position is posted nationally to identify top talent, the selected candidate will work within their respective region of the U.S. (typically three to five surrounding states of their residence). Travel for this role is, on average, 3 - 4 days per week within the region.
**YOUR TASKS AND RESPONSIBILITIES:**
+ Guide the field sales team to develop effective sales strategies and foster strong relationships with key customers and stakeholders through in-field coaching;
+ Serve as sales coaching support for all field sales roles reporting to the Senior Area General Managers, offering disease-state expertise, strengthening product knowledge, and the demonstration of effective relationship development skills;
+ Facilitate the alignment of field activities with our overarching competency models and training programs to ensure consistent development and performance standards across the board while maintaining adherence to company and industry compliance guidelines;
+ Work closely with Senior Area General Managers and Sales Team to identify training needs and deliver solutions that enhance baseline skills, motivate, and drive efficiency;
+ Collaborate with Product & Pipeline, Market Access, HR and Learning & Development teams to integrate field insights into organizational strategies, ensuring informed messaging based on market insights;
+ Provide regular feedback to AGMs/L&D on the effectiveness of training and development programs and initiatives, along with recommendations for continuous improvement;
+ Stay abreast of the latest trends in disease state and competitive markets, incorporating innovative practices to keep our team at the forefront of the industry.
**WHO YOU ARE:**
Bayer seeks an incumbent who possesses the following:
**Required Qualifications:**
+ Bachelor's degree in human resources, business administration, education, or related field; a master's degree is preferred;
+ A minimum of seven years' experience in Oncology sales, field-based training and development, or leadership coaching, with a strong record of success in similar roles;
+ Strong understanding of competency models, performance management, and adult learning principles;
+ Exceptional communication and interpersonal skills, with the ability to inspire and influence sales leadership and professionals at all levels;
+ Demonstrated ability to develop and implement effective training programs and development plans;
+ Strong analytical skills to identify trends and insights within the field and translate them into actionable development strategies;
+ Ability to travel extensively to various field locations as required;
+ Minimum of 5 years 1st line leadership;
+ Experience in Leadership development;
+ Demonstrated experience in Learning & Development;
+ Strong understanding of market direction / business Insight;
+ Demonstrated leadership and foster an environment that promotes ethical behavior and compliance with company policies and applicable laws.
**Preferred Qualifications:**
+ Ten years of experience in healthcare or relatable sales environment;
+ Experience in leadership development;
+ Experience in Learning & Development.
**Employees can expect to be paid a salary between $** **168,696.00 - $253,044.00.**
**Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.**
**This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.**
**This posting will be available for application until at least 11/07/2025.**
+ **#LI-US**
+ **#LI-US-AMS**
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Pennsylvania : Philadelphia | United States : California : Los Angeles | United States : California : San Francisco | United States : Colorado : DENVER N | United States : Colorado : Denver | United States : Florida : Jacksonville | United States : Florida : Orlando | United States : Georgia : Atlanta | United States : Illinois : Chicago | United States : Massachusetts : Boston | United States : Michigan : Detroit | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Queens | United States : Ohio : Cleveland | United States : Pennsylvania : PHILADELPHIA E | United States : Texas : Dallas | United States : Texas : Fort Worth | United States : Texas : Houston
**Division:** Pharmaceuticals
**Reference Code:**
**Contact Us**
**Email:**

**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.**
**Field Customer Engagement Director - Oncology**
As a Field Customer Engagement Director, you will serve as an integral extension of our Leadership and Learning & Development team, directly in the field across all customer engagement teams and Oncology brands. Your primary role involves delivering customized coaching support for sales roles, with a keen focus on enhancing their skills, driving performance, and fostering a culture of continuous improvement and excellence. Success in this role will be seen through increased use of digital tools, improved collaboration, and stronger sales skills like listening and open-ended questioning. You will support Senior Area General Managers by developing talent and coaching Sales Consultants and Squad members to boost team performance and customer engagement.
Please note, this is a regional role. While the position is posted nationally to identify top talent, the selected candidate will work within their respective region of the U.S. (typically three to five surrounding states of their residence). Travel for this role is, on average, 3 - 4 days per week within the region.
**YOUR TASKS AND RESPONSIBILITIES:**
+ Guide the field sales team to develop effective sales strategies and foster strong relationships with key customers and stakeholders through in-field coaching;
+ Serve as sales coaching support for all field sales roles reporting to the Senior Area General Managers, offering disease-state expertise, strengthening product knowledge, and the demonstration of effective relationship development skills;
+ Facilitate the alignment of field activities with our overarching competency models and training programs to ensure consistent development and performance standards across the board while maintaining adherence to company and industry compliance guidelines;
+ Work closely with Senior Area General Managers and Sales Team to identify training needs and deliver solutions that enhance baseline skills, motivate, and drive efficiency;
+ Collaborate with Product & Pipeline, Market Access, HR and Learning & Development teams to integrate field insights into organizational strategies, ensuring informed messaging based on market insights;
+ Provide regular feedback to AGMs/L&D on the effectiveness of training and development programs and initiatives, along with recommendations for continuous improvement;
+ Stay abreast of the latest trends in disease state and competitive markets, incorporating innovative practices to keep our team at the forefront of the industry.
**WHO YOU ARE:**
Bayer seeks an incumbent who possesses the following:
**Required Qualifications:**
+ Bachelor's degree in human resources, business administration, education, or related field; a master's degree is preferred;
+ A minimum of seven years' experience in Oncology sales, field-based training and development, or leadership coaching, with a strong record of success in similar roles;
+ Strong understanding of competency models, performance management, and adult learning principles;
+ Exceptional communication and interpersonal skills, with the ability to inspire and influence sales leadership and professionals at all levels;
+ Demonstrated ability to develop and implement effective training programs and development plans;
+ Strong analytical skills to identify trends and insights within the field and translate them into actionable development strategies;
+ Ability to travel extensively to various field locations as required;
+ Minimum of 5 years 1st line leadership;
+ Experience in Leadership development;
+ Demonstrated experience in Learning & Development;
+ Strong understanding of market direction / business Insight;
+ Demonstrated leadership and foster an environment that promotes ethical behavior and compliance with company policies and applicable laws.
**Preferred Qualifications:**
+ Ten years of experience in healthcare or relatable sales environment;
+ Experience in leadership development;
+ Experience in Learning & Development.
**Employees can expect to be paid a salary between $** **168,696.00 - $253,044.00.**
**Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.**
**This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.**
**This posting will be available for application until at least 11/07/2025.**
+ **#LI-US**
+ **#LI-US-AMS**
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Pennsylvania : Philadelphia | United States : California : Los Angeles | United States : California : San Francisco | United States : Colorado : DENVER N | United States : Colorado : Denver | United States : Florida : Jacksonville | United States : Florida : Orlando | United States : Georgia : Atlanta | United States : Illinois : Chicago | United States : Massachusetts : Boston | United States : Michigan : Detroit | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Queens | United States : Ohio : Cleveland | United States : Pennsylvania : PHILADELPHIA E | United States : Texas : Dallas | United States : Texas : Fort Worth | United States : Texas : Houston
**Division:** Pharmaceuticals
**Reference Code:**
**Contact Us**
**Email:**

**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.**
**Field Customer Engagement Director - Oncology**
As a Field Customer Engagement Director, you will serve as an integral extension of our Leadership and Learning & Development team, directly in the field across all customer engagement teams and Oncology brands. Your primary role involves delivering customized coaching support for sales roles, with a keen focus on enhancing their skills, driving performance, and fostering a culture of continuous improvement and excellence. Success in this role will be seen through increased use of digital tools, improved collaboration, and stronger sales skills like listening and open-ended questioning. You will support Senior Area General Managers by developing talent and coaching Sales Consultants and Squad members to boost team performance and customer engagement.
Please note, this is a regional role. While the position is posted nationally to identify top talent, the selected candidate will work within their respective region of the U.S. (typically three to five surrounding states of their residence). Travel for this role is, on average, 3 - 4 days per week within the region.
**YOUR TASKS AND RESPONSIBILITIES:**
+ Guide the field sales team to develop effective sales strategies and foster strong relationships with key customers and stakeholders through in-field coaching;
+ Serve as sales coaching support for all field sales roles reporting to the Senior Area General Managers, offering disease-state expertise, strengthening product knowledge, and the demonstration of effective relationship development skills;
+ Facilitate the alignment of field activities with our overarching competency models and training programs to ensure consistent development and performance standards across the board while maintaining adherence to company and industry compliance guidelines;
+ Work closely with Senior Area General Managers and Sales Team to identify training needs and deliver solutions that enhance baseline skills, motivate, and drive efficiency;
+ Collaborate with Product & Pipeline, Market Access, HR and Learning & Development teams to integrate field insights into organizational strategies, ensuring informed messaging based on market insights;
+ Provide regular feedback to AGMs/L&D on the effectiveness of training and development programs and initiatives, along with recommendations for continuous improvement;
+ Stay abreast of the latest trends in disease state and competitive markets, incorporating innovative practices to keep our team at the forefront of the industry.
**WHO YOU ARE:**
Bayer seeks an incumbent who possesses the following:
**Required Qualifications:**
+ Bachelor's degree in human resources, business administration, education, or related field; a master's degree is preferred;
+ A minimum of seven years' experience in Oncology sales, field-based training and development, or leadership coaching, with a strong record of success in similar roles;
+ Strong understanding of competency models, performance management, and adult learning principles;
+ Exceptional communication and interpersonal skills, with the ability to inspire and influence sales leadership and professionals at all levels;
+ Demonstrated ability to develop and implement effective training programs and development plans;
+ Strong analytical skills to identify trends and insights within the field and translate them into actionable development strategies;
+ Ability to travel extensively to various field locations as required;
+ Minimum of 5 years 1st line leadership;
+ Experience in Leadership development;
+ Demonstrated experience in Learning & Development;
+ Strong understanding of market direction / business Insight;
+ Demonstrated leadership and foster an environment that promotes ethical behavior and compliance with company policies and applicable laws.
**Preferred Qualifications:**
+ Ten years of experience in healthcare or relatable sales environment;
+ Experience in leadership development;
+ Experience in Learning & Development.
**Employees can expect to be paid a salary between $** **168,696.00 - $253,044.00.**
**Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.**
**This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.**
**This posting will be available for application until at least 11/07/2025.**
+ **#LI-US**
+ **#LI-US-AMS**
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Pennsylvania : Philadelphia | United States : California : Los Angeles | United States : California : San Francisco | United States : Colorado : DENVER N | United States : Colorado : Denver | United States : Florida : Jacksonville | United States : Florida : Orlando | United States : Georgia : Atlanta | United States : Illinois : Chicago | United States : Massachusetts : Boston | United States : Michigan : Detroit | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Queens | United States : Ohio : Cleveland | United States : Pennsylvania : PHILADELPHIA E | United States : Texas : Dallas | United States : Texas : Fort Worth | United States : Texas : Houston
**Division:** Pharmaceuticals
**Reference Code:**
**Contact Us**
**Email:**

**Description**
Territory includes New York City, Long Island and Newark, NJ
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences.
The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences.
**Duties & Responsibilities**
+ Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products.
+ Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns.
+ Executes brand strategies and business plans to ensure consistency with company sales and brand strategies.
+ Establishes and maintains effective communication and coordination with internal employees.
+ Develops customer pre-call plans to meet ILD health care professionals and account needs.
+ Builds valuable discussions around ILD HCP needs and opportunities.
+ Fosters ILD HCP network development and communication.
+ Has accurate and timely follow up discussions with ILD HCP.
+ Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements.
+ Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions.
+ Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities.
+ Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning.
+ Monitors and effectively reacts to local market conditions for changes that impact the business.
+ Develops plans to maximize Regional and National peer to peer education events.
+ Adjusts implementation plans on a regular basis.
+ Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records.
+ Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements.
+ Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements.
+ Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership.
**Requirements**
+ Bachelor's Degree required.
+ Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required.
+ Virtual selling experience preferred.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
**Compensation Data:**
This position offers a base salary typically between $95,000 and $153,100. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Description
We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry.
** two weeks of training M-F 9-5 then the shift is 12pm-8pm
Responsibilities:
- Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.
- Make outbound calls to follow up on patient needs and provide timely updates.
- Accurately process and manage order entries, ensuring all details are documented correctly.
- Collaborate with team members to resolve customer issues and provide solutions.
- Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.
- Utilize call center tools and systems to track and manage customer interactions.
- Uphold a high standard of service quality to enhance the patient experience.
- Identify opportunities for process improvements to streamline customer service operations.
- Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.
- Adhere to company guidelines and compliance standards in all interactions.
Requirements - Previous experience in a customer service or call center role is required.
- Strong verbal and written communication skills, with the ability to handle inquiries professionally.
- Proficiency in managing both inbound and outbound calls.
- Familiarity with order entry systems and processes.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced and dynamic environment.
- Knowledge of the healthcare industry is a plus but not mandatory.
- Demonstrated problem-solving skills and a commitment to excellent customer support. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**JOB DESCRIPTION**
**Job Summary**
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
**Job Duties**
- Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
- Conduct varies surveys related to health assessments and member/provider satisfaction.
- Accurately document pertinent details related to Member or Provider inquiries.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
- Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
- Able to proactively engage and collaborate with varies Internal/ External departments.
- Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Ability to effectively communicate in a professionally setting.
**Job Qualifications**
**REQUIRED EDUCATION** :
HS Diploma or equivalent combination of education and experience
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
**PREFERRED EDUCATION** :
Associate's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE** :
+ 1-3 years
+ Preferred Systems Training:
+ Microsoft Office
+ Genesys
+ Salesforce
+ Pega
+ QNXT
+ CRM
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ CVS Caremark
+ Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.