162 Customer Inquiries jobs in Indianapolis

• Healthcare (Medical, Dental, & Vision)
• Paid Sick leave
• 401k (with 2% employer match)

• Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
• Provide phone support to field representatives.
• Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
• Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
• Maintain documentation according to established guidelines.

• Associate's Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
• Ability to handle multiple functions simultaneously.
• Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
• Ability to develop expert product knowledge for areas of responsibility.
• Previous experience with SAP and Salesforce.

Customer Support Analyst works primarily with Premier customers to provide a premium level of support to the customer when needed. This includes testing, documentation, and training the internal team. When there is not an immediate need at the premium customer sites, there will be an expectation to help support the internal operations team with any technical issues.

This position will primarily be working at a customer site in Indianapolis, IN 46256

General Job Duties

• Write and execute MS SQL queries
• Manage all change management per standards for Exacta software bug fixes and promotes
• Create/manage the change through the Exacta system with approvals etc.
• Test and request internal Bastian Software resources as needed for software testing of any changes and fixes to Exacta. Work with the customer to make sure that valid testing has been completed and verified.
• Schedule time to install the approved tested changes into production.
• Software and drivers for printers used by the Exacta Suite.
• Printers - troubleshoot local printing for all pack stations, manifest stations and office stations that label printers to print from the Exacta applications.
• Troubleshoot root cause of isolated PC issues for all Exacta stations mentioned above.
• Communication with Bastian Software Solutions Customer Support.
• Access to Bastian Solutions online ticketing system - log all tickets to Bastian Software Solutions Support that need additional assistance for resolution.

• Primary responsibility is dedicated to meeting requirements of Customer Support contract
• Once the Deployment Specialist has created the project's environment, work to set up application configuration for a project's modules.
• Gather warehouse configuration from the project manager and set up customer's information on products, locations, zones, etc. within the test environment.
• Interface with the Project Manager and QA team to validate that configurations are working as desired in the project test environment and ensure satisfaction.
• Track issues found in testing in TFS with work items following existing processes.
• Solicits feedback from the Operations team on set-up improvements to help facilitate and streamline implementations and submits to the Project Manager. The goal is to shorten the implementation timeline and improve the quality of the initial install.
• Assist the QA group in their efforts as needed to develop test plans and perform testing.
• The Operations Support Analyst will be an integral participant in testing, debugging, and supporting the Project team through the implementation phase.

• First 3-6 months training period -Overnight travel 30-50%
• Duration of Project implementation and post go-live support - 5%-10% minimal

• Bachelor of Science, Bachelor's degree in Business or Computer Science.
• 2+ years of experience writing and executing MS SQL queries
• Strong analytical skills
• Excellent verbal and written communication skills
• Enjoys working in the software development and automation technology field
• Strong sense of customer service
• Team player
• Excellent problem solving capability (business and technical)
• Must be eligible to work in the USA long term without sponsorship.

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Flexible Work Schedules
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Diagnose and resolve technical and non-technical issues, guiding customers through troubleshooting steps or escalating complex problems to relevant teams.
• Maintain a high level of product knowledge to effectively assist customers with various functionalities and features.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify and escalate priority issues to the appropriate internal departments, ensuring timely follow-up and resolution.
• Educate customers on product usage, best practices, and new features to maximize their experience.
• Collaborate with sales, technical, and product development teams to ensure a seamless customer journey and provide feedback for product improvement.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs to empower self-service.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Adhere to company policies and procedures to ensure consistent service delivery and compliance.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 1-2 years of experience in a customer service, helpdesk, or technical support role, preferably in a tech or SaaS environment.
• Exceptional verbal and written communication skills, with a clear and professional demeanor.
• Strong problem-solving abilities and a methodical approach to troubleshooting.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to empathize with customers and maintain a positive attitude under pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Familiarity with common operating systems and basic software applications.
• Flexibility to work occasional evenings or weekends, if required by business needs.
• A genuine desire to help customers and contribute to a positive brand image.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, order status, and company policies.
• Troubleshoot and resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges with precision.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of product knowledge to assist customers comprehensively.
• Identify opportunities to improve the customer experience and contribute to team goals.
• Adhere to established customer service guidelines and procedures.
• Work collaboratively with other team members to ensure seamless customer support.
• Participate in training sessions to enhance skills and knowledge.

• High School Diploma or equivalent; some college education preferred.
• 1+ years of experience in a customer service role, preferably in a call center or e-commerce environment.
• Excellent verbal and written communication skills.
• Strong active listening skills and ability to empathize with customers.
• Proficiency with computer systems and ability to navigate multiple applications simultaneously.
• Ability to work effectively in a fast-paced and dynamic environment.
• Problem-solving skills and a proactive approach to issue resolution.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work independently and as part of a team.
• Flexibility to work occasional evenings or weekends as needed.

• Provide exceptional customer support via phone, email, and live chat, addressing inquiries and resolving issues efficiently.
• Diagnose and troubleshoot software-related problems, guiding users through step-by-step solutions.
• Educate customers on product features, best practices, and new updates to maximize their use of our software.
• Document all customer interactions, technical issues, and resolutions accurately in our CRM system.
• Collaborate with the product development and engineering teams to escalate complex technical issues and provide customer feedback for product improvements.
• Maintain a high level of product knowledge and stay updated on all new features and releases.
• Develop and maintain knowledge base articles, FAQs, and other self-help resources for customers.
• Identify recurring issues and contribute to proactive solutions to improve the overall customer experience.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Handle customer complaints with professionalism and a positive attitude, striving for first-call resolution.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
• Contribute to a positive team environment by sharing knowledge and assisting colleagues.
• Proactively identify opportunities to improve customer processes and support tools.
• Guide customers through onboarding processes and initial setup if required.

• Bachelor's degree preferred, or equivalent experience in customer service, helpdesk, or technical support.
• 2+ years of experience in a customer-facing role, preferably in a SaaS or technology environment.
• Excellent verbal and written communication skills, with a clear, patient, and professional demeanor.
• Strong problem-solving and analytical abilities, with a knack for breaking down complex issues.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Basic technical aptitude and ability to quickly learn new software applications.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
• Empathy and a genuine desire to help customers succeed.
• Experience with remote support tools and methodologies for hybrid work.
• Familiarity with common operating systems and web browsers.
• A positive attitude and a team-player mentality.

Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist .  Kindly have a look at the details below and let me know if you are interested.

Job Title: Customer Support Specialist  - Indianapolis, IN Job Duration: Long Term Contract(Possibility Of Extension)

Key Responsibilities:

Qualifications:

Job Description

Insight Global is looking for a Technical Customer Support Representative for a large Agricultural client in the Indianapolis area. This individual will be responsible for Sentricon customer support ticket management. In this role, this person will:

Maintain a high level of professionalism during frequent interactions with customers and Sales Team via phone, email, video, and in person

Coordinate processes to ensure customers expectations are met with regard to data and issues

Coordinate with internal stakeholders to improve customer and data support processes

Collaborate with software partners to troubleshoot and resolve customer issues

Dynamically drive customer satisfaction during customer engagement and lifecycle

Create, own, and execute end-to-end end-user trainings through intensive product knowledge with the ability to command a small to large audience

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

5 YOE in a customer service role for customer support ticket management and resolution

Example of a ticket that would be resolved: I can't figure out how to install my data in the system

Example of a ticket that would be escalated: 6 tickets in one day saying cant communicate - signals something on the backend, pass to IT

Basic Excel experience for data entry

Data management and trouble shooting skills

Experience with a ticketing system - team currently using Zendesk

Technical aptitude with a solid understanding how a product works

Aptitude to learn new technology

Excellent customer service skills and experience developing customer relationships and internal relationships by phone null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to