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We're hiring a Help Desk Specialist for one of the fastest-growing dental organizations in the Chicago area. This is a temp-to-hire hybrid role where you'll support multiple dental offices with their day-to-day tech needs. Think: fixing devices, resetting passwords, setting up new users-and sometimes jumping in the car to lend a hand onsite.

You'll join a tight-knit IT team that values curiosity, reliability, and a "figure-it-out" attitude.

Here's what the day-to-day looks like:

• Manage and resolve incoming tickets via Freshdesk (~250 per week)
  
• Provide hands-on support for device imaging, workstation setup, email and system access
  
• Travel to nearby clinics (~30% of the time) using your vehicle-mileage and tolls covered
  
• Support users with Windows 10/11, Active Directory, and Microsoft 365
  
• Learn from seasoned IT leaders, get your hands into new tech, and grow your skills

• Have 1 year of help desk experience OR recently graduated with tech certifications
  
• Are dependable, proactive, and love solving problems
  
• Enjoy helping people and staying calm under pressure
  
• Can pass a background check (including drug screening for marijuana)
  
• Have your own vehicle for occasional travel

Help Desk

Job Details

Job Location

Remote UT - Taylorsville, UT

Remote Type

Hybrid

Position Type

Regular

Salary Range

$18.00 - $0.00 Hourly

Job Category

Information Technology

Description

As aHelp Desk TechnicianatWaterford.org, you will be a key member of the IT Operations team, providing frontline technical support for a dynamic and purposeful organization by delivering exceptional assistance to our staff. You'll be a go-to person for many IT issues—from routine troubleshooting to system configuration and access management. Working in a hybrid environment, you’ll support both cloud-based and on-premises tools and contribute to implementing standardized IT service practices. Your work will directly impact our department's ability to function efficiently, securely, and collaboratively. If this aligns with your experience, keep reading!

Responsibilities:

• Respond promptly to technical support requests via Jira Service Management, ensuring issues are tracked, prioritized, and resolved efficiently.

• Tackle and resolve issues related to operating systems (Windows 11, macOS, and Linux), productivity suites, email platforms, and peripheral devices.

• Support user access to enterprise platforms such as Google Workspace (Docs, Drive, Meet), Microsoft 365 (Outlook, Word, Excel), Slack and internal systems.

• Set up and deploy laptops, desktops, mobile devices, and accessories, ensuring compliance with security and configuration standards.

• Manage user accounts and permissions via Google Admin Console, Okta, and Active Directory.

• Install, configure, and update software applications using endpoint management tools (e.g., Jamf, Intune).

• Participate in a shared on-call rotation to provide after-hours emergency support for critical systems and remote users.

• Support documentation efforts in Confluence, helping to build a centralized knowledge base of procedures and diagnostic steps.

• Collaborate with systems administrators, DevOps engineers, and security analysts to escalate issues and support infrastructure upgrades or deployments.

• Assist with audiovisual (AV) setup and troubleshooting for internal meetings and remote collaboration tools such as Zoom and Google Meet.

Preferred Skills & Technologies:

• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

• Familiarity with MFA, phishing prevention, endpoint protection tools, and role-based access control (RBAC).

• Experience diagnosing and maintaining PCs, Macs, Chromebooks, printers, and AV equipment.

• Excellent written and verbal communication skills to resolve technical issues.

• Excellent problem-solving and customer service skills.

• Working knowledge of IT systems, mobile devices, and office technology.

• A+, Network+, or similar certifications, or a degree in Information Systems (preferred but not required).

About Waterford.org

Waterford.orgprovides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success.Waterford.orgserves over 200,000 children across 42 states every year.

Our Commitment to Equity & Inclusion

Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

Working at Waterford.org

Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $18. 0- 20.00 per hour depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Medical, Dental and Vision
• Disability Insurance
• Supplemental Life Insurance
• Health Savings Account (HSA)
• Fixed Indemnity Plans
• Voluntary Benefits

Help desk is a first line of support for HRT's internal customers reporting technology and cyber security issues. Documents reported issues in work order tracking system, resolves or escalates reported trouble tickets to various internal teams. Performs a variety of administrative, clerical, and security compliance duties for the Department. Multitasks to accomplish day to day operational activities and other assignments. Maintains customer service focus.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Interacts with agency staff and handles all support requests at the initiation phase for technology systems, computing devices, and cloud services by monitoring of the help desk phone line, email, and work order management system.
• Documents reported issues in a work order management system.
• Performs initial troubleshooting of the reported problem with the user, documents the outcome in the work order management system.
• Collects additional information and escalates to various internal teams for further assistance.
• Follows up with the customer on as needed basis to assure problem resolution.
• Following existing policies and procedures manages user accounts, including password reset assistance for administrative and frontline employees.
• Proactively manages helpdesk queue in the work order management system, takes part in the incident response activities.
• Assists with end user training on devices and software.
• Through daily interactions with end users works to raise the awareness of the company policies and cyber security best practices.
• Following established process documents procurement requests from initiation to completion.
• Contacts third-party vendors for warranty service repair on a subset of technology assets, escorts contractors while on site on as needed basis.
• Manages print supply services and toner replenishments.
• Produces a variety of typed statistical and narrative reports.
• Assists in maintenance of department files and performs data entry as required.
• Assists with hardware and software inventory and reporting.
• Manages records compliance with the Records Management Policy and Procedures.
• Perform other duties as assigned.

• Windows Desktop operating systems
• Desktop, laptops, phones, smart phones hardware support
• Printers/Copiers/Scanners and multi-function devices
• Active Directory user account management
• Audio/Visual equipment, including conferencing systems
• Remote access technologies and VPN familiarity
• Browsers and online applications
• Helpdesk management systems
• MS Office Suite and other common productivity tools.
• Cloud software platforms, including Office 365

Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.

Job Title: Help Desk Associate
Location: Madison, WI
Hours: 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
Pay Range: $18 - $20 /hr. on W2

What's the Job?

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems through various communication channels.
• Document, track, and monitor problems to ensure timely resolution.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Utilize established guidelines to perform job functions effectively.

• Minimum of 6 months experience in customer service.
• Basic IT troubleshooting experience for at least 6 months.
• Call center experience for a minimum of 6 months.
• Knowledge of commonly used concepts and procedures in IT support.
• Ability to work the 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.

We are seeking a customer-focused Help Desk Technician to provide technical support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical solutions effectively.

Key Responsibilities:

• Respond to technical support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and operating systems.
• Assist users with account setup, password resets, and access management.
• Document troubleshooting steps and solutions in the knowledge base.
• Escalate complex issues to higher-level support teams as needed.
• Provide basic training and guidance to end-users.
• Ensure compliance with IT policies and security protocols.

• Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Previous experience in a help desk or IT support role preferred.
• Proficiency in Windows, macOS, and common software applications.
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting).
• Strong customer service and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Experience with a ticketing system (e.g., ServiceNow, Zendesk) is a plus.
• Certifications such as CompTIA A , ITIL, or Microsoft certifications are a plus.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Help Desk

Leisnoi is an Alaska Native Village Corporation operating several subsidiaries working both in and out of the SBA 8(a) program providing environmental, construction, and other services to the Federal government as well as commercially. Leisnoi is currently experiencing a large amount of growth and this position comes with exceptional growth opportunity.

Position Overview:

Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
• The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
• Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
• Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.

The contractor shall:

• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
• Accept and process virtual call inquires for hardware and software,
• Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
• Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
• Gather information and follow required diagnostic procedures.
• Adhere to the Standard Operating Procedures (SOP).

Requirements

Education:

• The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
• Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.

Office Location and Travel : Durham, NC or Baltimore, MD

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Leisnoi is an Equal Opportunity Employer

Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V

Job Title

Help Desk

Education

N/A

Location

Baltimore, MD - Baltimore, MD US
Durham, NC 27701 US (Primary)

Career Level

Entry Level

Category

Information Technology

Salary Grade

Date Needed By

Job Type

Full-time

Travel

Job Description

Help Desk

Leisnoi is an Alaska Native Village Corporation operating several subsidiaries working both in and out of the SBA 8(a) program providing environmental, construction, and other services to the Federal government as well as commercially. Leisnoi is currently experiencing a large amount of growth and this position comes with exceptional growth opportunity.

Position Overview:
Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
• The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
• Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
• Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.

• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
• Accept and process virtual call inquires for hardware and software,
• Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
• Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
• Gather information and follow required diagnostic procedures.
• Adhere to the Standard Operating Procedures (SOP).

• The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
• Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.