527 Customer Satisfaction jobs in Saint Paul
Customer Experience Manager

Posted 13 days ago
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Job Description
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
**Key Responsibilities:**
+ 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
+ 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
+ 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
+ 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
**Direct Manager/Direct Reports:**
+ This Position typically reports to Store Manager
+ This Position has 0 Direct Reports
**Travel Requirements:**
+ No travel required.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ None
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ None
**Minimum Years of Work Experience:**
+ 1
**Preferred Years of Work Experience:**
+ None
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Directs Work
+ Builds Effective Teams
+ Drives Engagement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
Customer Experience Specialist
Posted today
Job Viewed
Job Description
Customer Experience Specialist (Nights & Weekends)
Remote after training | Monthly onsite visit required
Are you someone who thrives on solving problems, creating seamless experiences, and building meaningful customer relationships? We’re looking for a Customer Experience Specialist to join our team and be the voice our customers trust—especially when it matters most.
This role is ideal for someone who enjoys working independently during off-peak hours while still being part of a collaborative, high-performing team. After training, the position is remote with the expectation of one onsite visit per month.
What You’ll Be Doing
Customer Service Excellence
- Build strong, trust-based relationships by understanding customer needs and delivering tailored solutions.
- Communicate proactively with customers, carriers, suppliers, and internal teams to ensure smooth operations.
- Handle challenging conversations with professionalism and empathy.
- Provide timely updates and manage exceptions with a solution-oriented mindset.
- Monitor service quality, identify issues, and implement improvements.
- Analyze customer data and KPIs to drive performance and accuracy.
- Support pricing strategies and identify opportunities to grow business through customer insights.
Process Optimization
- Use tools and best practices to streamline workflows and reduce manual tasks.
- Ensure consistency across the network by following and improving SOPs.
- Leverage data to identify service gaps and implement enhancements.
- Collaborate with internal teams to ensure processes are efficient and scalable.
Operational Execution
- Track orders using technology and take corrective action when needed.
- Execute customer-specific workflows and SOPs to deliver cost-effective solutions.
- Resolve issues quickly and offer alternative options to maintain service excellence.
- Partner with operations teams to standardize and improve task execution.
- Take ownership of your responsibilities and deliver results that exceed expectations.
What We’re Looking For
- A proactive communicator with a customer-first mindset.
- A problem-solver who thrives in a fast-paced, collaborative environment.
- Someone who embraces technology and data to drive decisions.
- A team player who takes initiative and follows through.
If you're ready to make a meaningful impact and grow your career in a dynamic, customer-focused environment— apply today!
Expert Customer Experience Specialist
Posted 2 days ago
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Job Description
**Summary**
A **Customer Experience (Cx) Specialist** is an enthusiast and dedicated to enhancing our customer experiences and will track and help monitor all touchpoints of customer engagement and identify ways to improve our customer attraction and retention tactics surrounding products and services. This role will support a variety of Customer Experience initiatives and participate in analysis activities, improvement efforts and business readiness planning activities. As part of the Customer Experience team this role will require strong collaboration skills with product lines, marketing, sales, IT (Information Technology), legal, and operations teams across digital channels, phone, and in-person touchpoints.
**Responsibilities**
In collaboration with the Customer Experience team, as well as key partners mentioned above, this role will:
+ Design, implement, and manage comprehensive Voice of the Customer (VoC) programs across multiple channels and customer journeys.
+ Collaborate cross-functionally with internal stakeholders (Product, Marketing, Customer Service, Sales, and Operations) to align VoC insights with strategic business goals.
+ Identify and map critical customer touchpoints to capture feedback at meaningful moments, leveraging customer feedback platforms for survey design, distribution, and dashboard reporting.
+ Analyze both qualitative and quantitative customer feedback to uncover trends, pain points, and opportunities for improvement.
+ Present actionable insights and recommendations to business stakeholders, including senior leadership, to inform data-driven decision-making.
+ Develop and maintain closed-loop feedback processes to ensure timely resolution of customer concerns and continuous experience enhancement.
+ Manage multiple concurrent projects, including monthly and quarterly reporting, ad-hoc analyses, and short-term initiatives.
+ Create and maintain journey maps, storyboards, and service blueprints to align CX strategies with digital product roadmaps and organizational initiatives.
+ Track and analyze customer interactions, facilitate workshops and feedback sessions to socialize findings to co-create and drive improvements across all touchpoints.
+ Stay current on industry best practices, tools, and technologies through ongoing training and participation in CX conferences.
Provide strategic input to enhance digital solutions and application development.
**Minimum Qualifications (required)**
+ High School diploma and/or GED
+ 7+ years' experience as a customer experience specialist or similar customer support role
+ 20%-25% travel requirement
**Additional Qualifications**
+ A Bachelor's degree in Business, Marketing, related disciplines, or equivalent experience in lieu of Bachelor's degree is acceptable
+ Customer Feedback applications such as Qualtrics and Dynamics Customer Voice
+ Experience in gathering and interpreting customer experience information
+ Great organizational and time management skills
+ Effective communication, collaboration, and problem-solving skills
+ Exceptional interpersonal skills and relationship building
+ Strong advocate of change
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._
Vice President of Customer Experience
Posted 3 days ago
Job Viewed
Job Description
We're seeking a strategic, execution-focused leader to join us as Vice President of Customer Experience. This role will oversee our Customer Success, Onboarding, and Support teams, and own the entire post-sale customer journey-from initial onboarding through renewal and expansion. You'll be responsible for driving retention, satisfaction, and growth through scalable processes, operational rigor, and cross-functional alignment. The ideal candidate is a data-driven operator with a proven track record of building high-performing teams and delivering impactful, customer-centric outcomes at scale.
Key Responsibilities:
- Design and optimize the end-to-end customer experience, from onboarding through renewal and advocacy.
- Design and implement a value measurement framework that quantifies business impact and enables Customer Success teams to consistently communicate realized value back to customers through Executive Business Reviews, success plans, and ongoing engagement.
- Develop customer journey maps and identify friction points to improve satisfaction and retention.
- Lead and grow the Customer Success team, including managers and individual contributors.
- Set KPIs, coach on best practices, and ensure consistent performance across the team.
- Own upsell, cross-sell, and renewal strategies, in partnership with sales and marketing.
- Monitor customer health scores and drive initiatives to improve expansion revenue.
- Identify at-risk customers and proactively implement retention and escalation strategies to mitigate churn.
- Implement scalable processes, systems, and playbooks to support the customer lifecycle in Salesforce.
- Partner with RevOps or build out CS Ops capabilities to improve automation, reporting, and segmentation.
- Act as the voice of the customer across the org-partnering with Product, Sales, and Marketing to align initiatives with customer needs.
- Lead customer feedback programs and influence roadmap prioritization.
- Own key customer metrics: NPS, Churn, Net Revenue Retention (NRR), Time-to-Value (TTV).
- Serve as a key member of the executive leadership team, shaping and executing customer-led growth strategies that align with broader company objectives and accelerate revenue expansion.
- Bachelor's degree in Business, Marketing, Design, or a related field (MBA preferred).
- 7+ years of experience in Customer Success, Account Management, or Client Services, with at least 3 years in a leadership role.
- Proven experience leading customer onboarding, including creative design services as part of implementation.
- Excellent project management skills with the ability to oversee both technical and creative service delivery.
- Strong leadership, communication, and relationship management abilities.
- Data-driven mindset with experience using customer success platforms and CRM tools.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Customer Experience Banker - Scenic Hills
Posted 2 days ago
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Job Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$22.00-$23.00 Hourly
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Customer Experience Consultant - Cardiac Ablation Solutions
Posted today
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
As a **Customer Experience Consultant** within Medtronic's Cardiac Ablation Solutions (CAS) division, you will play a critical role in driving the adoption and utilization of our advanced EP technologies. Operating in a remote, customer-facing capacity, you will deliver high-level customer support and strategic engagement across a broad portfolio of CAS solutions.
In this role, you will collaborate cross-functionally within the CAS organization to deliver tailored support that helps our customers treat patients with confidence and precision. Leveraging your expertise in cardiac mapping, along with strong clinical and technical skills, you will work autonomously to build trust, enhance the customer experience, and support efficient, effective use of our technologies in the clinical setting.
This position requires the ability to travel at least 50% of the time, supporting customer engagements, advanced procedural cases, and customer training needs.
This role is ideal for a self-motivated, customer-focused professional who thrives in dynamic environments and is passionate about advancing patient care through innovation in electrophysiology.
CARDIOVASCULAR PORTFOLIO:
Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.
**Responsibilities may include the following and other duties may be assigned** **:**
+ Provide advanced support for CAS technologies in clinical settings
+ Collaborate cross-functionally within CAS to help drive adoption, utilization and innovation
+ Serve as a trusted advisor to physicians and EP lab staff
+ Promote efficient, effective use of CAS products and solutions
+ Work autonomously while delivering high-level, professional customer engagement
+ At least50% travel to support procedures, training, and customer engagements
**Required Qualifications** **:**
+ High School Diploma PLUS a minimum 14 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience **-** **OR-**
+ Associate's Degree PLUS a minimum 12 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience **-OR-**
+ Bachelor's Degree PLUS a minimum 10 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience **-OR-**
+ Advanced Degree PLUS 8 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience
+ 5 years of EP Mapping Experience
**Preferred** **Qualifications:**
+ Strong communication and interpersonal skills
+ Deep understanding of cardiac mapping and electrophysiology workflows
+ Proven ability to work independently in dynamic, fast-paced environments
+ Experience in customer-facing roles within the medical device or healthcare field preferred
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$137,600.00 - $206,400.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans ( Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here ( a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Customer Experience Concierge - US Based Remote

Posted 1 day ago
Job Viewed
Job Description
The ideal candidate will be available on the weekends.
**Position Summary:**
Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. the Partner Solutions team provides client specific support to manage business initiatives.
Anywhere Inc. has been designated a _Great Place to Work_ for two consecutive years, recognizing the company's commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the _World's Most Ethical Companies_ by the Ethisphere Institute for nine straight years.
We are seeking qualified candidates for our **Customer Experience Concierge** role. This role is responsible for providing exceptional service to our client's customers by answering questions, resolving issues, and providing information about products or services. This entails handling incoming phone calls and making outbound phone calls to assist with real estate services and selling products and/or services. This role may also be responsible for managing new properties received from our SFR business line which entails coordinating repairs, reviewing documents prior to submitting to our client, submitting offers and managing the property until closing. This individual must be detail oriented and have the ability to multi-task, working in multiple systems. This position is 100% remote from any location in the United States.
**Key Responsibilities:**
+ Customer Interaction via phone, email, text and chat
+ Maintain a thorough understanding of the real estate programs and services offered to effectively communicate benefits and features
+ Utilize sales techniques to enroll in programs or take advantage of services being offered
+ Establish and maintain positive relationships with consumers to ensure satisfaction and loyalty
+ Address and resolve complaints or concerns in a professional and timely manner
+ Navigate and operate various software systems to manage information, track sales and update records
+ Accurately enter and update information, ensuring all details are current and correct
+ Manage a portfolio of properties for our clients within our SalesForce database
+ Communicate with our Relocation Directors
+ Review broker updates for action needed
+ Work closely with other team members to ensure seamless service delivery and share best practices
+ Participate in training sessions to stay updated on new programs, sales techniques, and system updates
**Requisite Skills:**
+ 2-3 years business experience preferred
+ Real estate knowledge preferred
+ Strong interpersonal, verbal, and written communication skills
+ Proven sales experience with a track record of meeting or exceeding targets
+ Digital literacy and ability to navigate multiple systems
+ Strong attention to detail and problem-solving skills
+ A customer-centric approach with a focus on delivering high-quality service
+ Planning and organization skills; ability to multi-task in a fast-paced environment
+ Ability to relate to our clients and vendors in a professional and courteous manner
+ Regular and consistent attendance/punctuality
+ Embraces diversity and inclusion
Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere's six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere's owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.
Anywhere Real Estate Inc. ( ? **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
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Customer Experience Banker - Brooklyn Park, MN
Posted 8 days ago
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Job Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$22.00-$23.00 Hourly
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Customer Experience Banker - Cottage Grove, MN

Posted 13 days ago
Job Viewed
Job Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$22.00-$23.00 Hourly
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Customer Experience Banker - Minneapolis, MN - Downtown IDS

Posted 13 days ago
Job Viewed
Job Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$22.00-$23.00 Hourly
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.