60,504 Customer Service And Helpdesk Call Center jobs in the United States

We are seeking a dedicated and customer-focused individual to join our Customer Service And Helpdesk team in our busy Call Center. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work in a fast-paced environment. If you thrive on providing exceptional service and resolving customer issues, we want to hear from you!

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services
• Troubleshoot and resolve customer issues
• Escalate complex problems to the appropriate department
• Document all customer interactions and transactions
• Meet and exceed customer service goals

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Proficient in Microsoft Office and CRM software

If you are a team player with a positive attitude and a passion for helping others, we want to hear from you! Apply now to join our dynamic Customer Service And Helpdesk team.

Summary:
Our Customer Service & Helpdesk Agents are the first point of contact for our customers, providing friendly, efficient, and knowledgeable support. Working in our Call Center, you’ll handle a mix of general customer service inquiries and basic technical or account troubleshooting, ensuring every issue is resolved quickly and professionally.

Key Responsibilities:

• Answer incoming calls, emails, and chats, delivering prompt and courteous assistance.
• Resolve customer questions about products, services, accounts, or billing with clear explanations and step-by-step guidance.
• Provide first-level technical support or helpdesk assistance, such as password resets, basic system troubleshooting, and issue escalation when needed.
• Accurately document customer interactions, troubleshooting steps, and outcomes in the CRM or ticketing system.
• Escalate complex or unresolved issues to higher-level support or the appropriate department, following up to ensure resolution.
• Stay up to date on products, services, policies, and common technical issues to provide reliable information.
• Meet individual and team performance goals, including call handling time, customer satisfaction, and first-call resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• 1–2 years of experience in a customer service, call center, or helpdesk role preferred.
• Strong verbal and written communication skills.
• Ability to handle high call volumes while maintaining accuracy and professionalism.
• Basic technical troubleshooting skills; familiarity with common software and systems is a plus.
• Experience using CRM or helpdesk ticketing systems.
• Strong problem-solving abilities and attention to detail.
• High school diploma or equivalent required; further education is a plus.

What we offer

• Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off package
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

A Customer Care Specialist in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada). The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events.

***Please note, the schedule for this role is Monday, Tuesday, Saturday and Sunday from 7:00pm CT - 6am CT.

You will

• Actively and consistently supports all efforts to simplify and enhance the Franchise/customer experience.
• Answers all incoming phone calls and aids representing SERVPRO Franchise community.
• Manages inbound and outbound phone calls based on established statistical performance goals for Department.
• Timely and accurately captures referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO Franchises.
• Timely dispatches job leads based on necessary criteria including, but not limited to, Franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO Franchises.
• Promotes customer service throughout the SERVPRO System and insurance community; strives for one call resolution for vendors, customers, and Franchisees to promote high touch proactive service resolution resulting in customer retention.

You have

• Assists the Incident Alert Center (IAC) by monitoring multiple alert sources and researching and dispatching commercial chase lead opportunities per IAC standard operating procedures.
• Ensures Distributors are notified of Franchises violating National Accounts Guidelines criteria.
• Assists other departments, as necessary.
• Completes all Training and Coaching sessions as required and/or requested by Supervisor.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• At least one (1) year of customer service experience, Call Center experience preferred.
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and a consistently courteous and professional tone of voice always.
• Possess polite and confident, excellent customer service skills, including listening and questioning.
• Excellent, organizational skills and strong attention to detail.
• PC skills in a multi-screen/task environment.
• Type at least 40+wpm with minimal errors.
• Adaptable to remain calm and reasonable amidst tense or stressful situations.
• Ability to work in a fast paced, team-oriented office environment.
• Ability to sit for extended amounts of time.
• Microsoft Office 2007/2010 experience (i.e.: Outlook) and CRM experience, a plus.
• High School Diploma or GED.
• Associates degree preferred.
• Must reside in the state of Tennessee for payroll purposes.

Working Conditions

• Fast-paced, high pressure office environment.
• Standard working hours based on a 40-hour work week.
• Additional working hours required as needed during storm events to maintain 24/7 phone coverage.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

What we offer

• Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off package
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

A Customer Care Specialist in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada). The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events.

***Please note, the schedule for this role is Monday, Tuesday, Saturday and Sunday from 7:00pm CT - 6am CT.

You will

• Actively and consistently supports all efforts to simplify and enhance the Franchise/customer experience.
• Answers all incoming phone calls and aids representing SERVPRO Franchise community.
• Manages inbound and outbound phone calls based on established statistical performance goals for Department.
• Timely and accurately captures referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO Franchises.
• Timely dispatches job leads based on necessary criteria including, but not limited to, Franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO Franchises.
• Promotes customer service throughout the SERVPRO System and insurance community; strives for one call resolution for vendors, customers, and Franchisees to promote high touch proactive service resolution resulting in customer retention.

You have

• Assists the Incident Alert Center (IAC) by monitoring multiple alert sources and researching and dispatching commercial chase lead opportunities per IAC standard operating procedures.
• Ensures Distributors are notified of Franchises violating National Accounts Guidelines criteria.
• Assists other departments, as necessary.
• Completes all Training and Coaching sessions as required and/or requested by Supervisor.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• At least one (1) year of customer service experience, Call Center experience preferred.
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and a consistently courteous and professional tone of voice always.
• Possess polite and confident, excellent customer service skills, including listening and questioning.
• Excellent, organizational skills and strong attention to detail.
• PC skills in a multi-screen/task environment.
• Type at least 40+wpm with minimal errors.
• Adaptable to remain calm and reasonable amidst tense or stressful situations.
• Ability to work in a fast paced, team-oriented office environment.
• Ability to sit for extended amounts of time.
• Microsoft Office 2007/2010 experience (i.e.: Outlook) and CRM experience, a plus.
• High School Diploma or GED.
• Associates degree preferred.
• Must reside in the state of Tennessee for payroll purposes.

Working Conditions

• Fast-paced, high pressure office environment.
• Standard working hours based on a 40-hour work week.
• Additional working hours required as needed during storm events to maintain 24/7 phone coverage.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

Call center representatives are responsible for managing inbound and outbound calls, addressing customer inquiries, providing information about products or services, and resolving complaints. They also document conversations and may upsell products when appropriate

1. Customer Support
   • Answer incoming calls, emails, or chats.
   • Resolve customer inquiries, issues, and complaints efficiently.
   • Provide product or service information.
2. Problem Resolution
   • Troubleshoot technical or service issues.
   • Escalate unresolved problems to supervisors or relevant departments.
3. Sales & Upselling
   • Promote products or services during customer interactions.
   • Close sales and process transactions when required.
4. Record Keeping
   • Log customer interactions, feedback, and transactions accurately.
   • Update customer records in the system.
5. Follow-Up
   • Conduct follow-up calls or emails to ensure customer satisfaction.
   • Confirm issue resolution.
6. Team Collaboration
   • Work with other departments to solve customer concerns.
   • Attend team meetings and training sessions.
7. Compliance
   • Adhere to company policies, scripts, and quality standards.
   • Maintain confidentiality of customer information.

• High School Diploma or equivalent (GED) required
• 1+ years of customer service, retail, or call center experience preferred
• Experience using CRM software (e.g., Salesforce, Zendesk)

• Strong verbal and written English communication skills
• Excellent active listening and problem-solving abilities
• Strong multitasking skills with attention to detail
• Typing speed of at least 35–45 words per minute

• Office-based or remote (depending on company setup).
• May involve prolonged periods of sitting and typing.
• Repetitive tasks requiring focus and attention to detail.

• Self-motivation and a hunger for results.
• Stellar verbal communication skills and a polished, professional demeanor.
• A knack for thriving in a high-octane, dynamic team environment.
• A thirst for mentorship and an insatiable appetite for learning.
• A track record of meeting and exceeding production standards.

About the job Call Center

Call center needs 1 year medical insurance or medical office experience

Call center requires:

• MS Office
• 10-key by touch.
• medical insurance or medical office experience
• Excellent verbal and written communication skills.
• Ability to communicate clearly and confidently
  Ability to multi-task
  Ability to analyze new situations and apply problem-solving skills
  Ability to relate to the customer
  Ability to remain calm under pressure
  Ability to adapt to and incorporate new technologies
  Ability to learn from past mistakes (and Successes!)
  Ability to manage time effectively

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid members
• Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.