73,506 Call Center jobs in the United States

Call center agent

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Remote $25 - $45 per hour Lyra Health

Posted 51 days ago

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Job Description

Full time Permanent

At Lyra Health we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Objectives of this role
  • Handle a large volume of inbound and outbound calls in a timely manner
  • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
  • Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily problems and remedial actions taken, using call-center database
  • Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
  • High school degree or equivalent
  • Experience working in a call center or customer-support role
  • Strong active-listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively
Preferred skills and qualifications
  • Expertise in conflict resolution
  • Experience in customer sales

Company Details

Lyra blends the best providers, advanced technology, and a steadfast commitment to quality care for all. Worldwide, 970 million people are living with mental health issues. The biggest hurdle isn’t treatment—it’s access. Lyra’s co-founder and board chairman, David Ebersman, left his job as Meta’s chief financial officer in 2014 to tackle the problem by making it easier to find care and get treatment. More than 300 leading companies have partnered to offer Lyra’s mental health benefits to their employees, including Meta, Pinterest, and Starbucks, giving more than 20 million people access to life-changing care. Our core values Follow the science We are guided by facts and are committed to publishing our results. Listen harder We make better decisions by seeking other opinions and having a real dialogue. Look inwards We have the courage to look inwards and embrace how we can improve. Mind yourself We nurture our personal values and take time to learn the skills we teach our clients. Put clients first We work with purpose to make a tangible impact on people in need. Show your cards We take the time to share context, making transparency a hallmark of our culture. Tackle hard problems We embrace challenges that others shy away from.
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Call Center Agent

60143 Itasca, Illinois ManpowerGroup

Posted 2 days ago

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Job Description

Our client, a leading provider in customer service solutions, is seeking entry-level Call Center Agents to join their team. As a Call Center Agent, you will be part of the customer support department, assisting clients and customers with various service requests. This is an entry-level position.
**Job Title:** Call Center Agent
**Location:** Itasca, IL
**Pay Range:** $18
**Shift: 8am-4:30pm (Various days including weekends)**
**What's the Job?**
+ Assist customers in need of roadside assistance and provide support for various service requests.
+ Handle calls related to repair approval and reimbursement processes as well as insurance claim requests.
+ Manage rental requests and insurance claims inquiries effectively.
+ Gather situational information to proceed with service requests using internal and external systems.
+ Provide assistance with trip interruption and passenger transport inquiries.
**What's Needed?**
+ Strong call center skills with a focus on problem-solving.
+ Ability to communicate clearly and effectively with customers.
+ Experience in handling multiple call types and service requests.
+ Proficiency in using various applications and systems for service management.
+ Flexibility to work on any day of the week, including weekends.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in customer service and call center operations.
+ Be part of a team that values collaboration and professional growth.
+ Access to ongoing training and development opportunities.
+ Work with a diverse range of clients and service requests.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Call Center Agent

85282 Tempe, Arizona Aston Carter

Posted 2 days ago

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Job Description

Hiring for large tech company in Tempe, AZ! Must work onsite. If interested, please apply here!Job Description
This role provides vital support to drivers nationwide. Utilizing two-way audio/video communication, you will verify specifications on trucks and processes while coordinating, communicating, and providing updates to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We seek candidates who are detail-oriented, can thrive in a fast-paced environment, and possess a high sense of urgency. Your role will allow onsite associates to focus on daily operations.
Responsibilities
+ Support approximately 200 drivers daily with clear and excellent communication.
+ Coordinate and communicate updates on the arrival, loading, unloading, and departure of trucks at various facilities.
+ Verify and identify necessary specifications on trucks using audio/video communication.
+ Allow onsite associates to concentrate on their daily operations by managing gate operations remotely.
Essential Skills
+ Proficiency in Microsoft Office.
+ Customer service orientation with excellent phone etiquette.
+ Technical savvy with logistics and intermodal knowledge.
+ Experience in call center or inbound call environments.
+ 1+ year of high-volume customer support experience, preferably in call centers or strong retail customer service.
Additional Skills & Qualifications
+ Strong job tenure with ability to follow SOPs.
+ Problem-solving skills are essential.
+ Experience with Microsoft Excel and keyboard shortcuts.
+ Ability to multitask and manage multiple projects simultaneously.
+ Quick learning capability and working efficiently in fast-paced environments.
Work Environment
This role requires on-site presence five days a week. Training occurs Monday through Friday, 8:00 am - 4:30 pm for three weeks, with the first day from 9:00 am - 5:30 pm. After training, the schedule will be Friday through Tuesday, 9:00 am - 5:30 pm, with Wednesday and Thursday off. Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shifts.
#azjobs25
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
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Call Center Agent

Savannah, Tennessee Confident Staff Solutions

Posted today

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Job Description

Job Description

Job Description

Company Overview:

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Job Overview:

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Key Responsibilities:

- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner

- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates

- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints

- Maintaining accurate and detailed records of all customer interactions and transactions

- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues

- Following company policies and procedures to ensure compliance and maintain customer confidentiality

- Meeting and exceeding performance targets and goals set by the company

- Continuously developing and improving product knowledge to better assist customers

Qualifications:

- High school diploma or equivalent

- Previous experience in a call center or customer service role preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills and experience using CRM software

- Flexibility to work various shifts, including evenings and weekends

- Must be legally authorized to work in the United States

Perks:

- 1099 Contractor

- Make your own schedule

- Paid Training

To get started quickly, click the link below to learn more about our company.

Company Overview - Confident Callers

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Call Center Agent

Tampa, Florida Confident Staff Solutions

Posted 1 day ago

Job Viewed

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Job Description

Company Overview:

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Job Overview:

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Key Responsibilities:

- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner

- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates

- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints

- Maintaining accurate and detailed records of all customer interactions and transactions

- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues

- Following company policies and procedures to ensure compliance and maintain customer confidentiality

- Meeting and exceeding performance targets and goals set by the company

- Continuously developing and improving product knowledge to better assist customers

Qualifications:

- High school diploma or equivalent

- Previous experience in a call center or customer service role preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills and experience using CRM software

- Flexibility to work various shifts, including evenings and weekends

- Must be legally authorized to work in the United States

Perks: 

- 1099 Contractor

- Make your own schedule

- Paid Training

To get started quickly, click the link below to learn more about our company. 

Company Overview - Confident Callers

Apply Now

Call Center Agent

Orlando, Florida Confident Staff Solutions

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Company Overview:

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Job Overview:

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Key Responsibilities:

- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner

- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates

- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints

- Maintaining accurate and detailed records of all customer interactions and transactions

- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues

- Following company policies and procedures to ensure compliance and maintain customer confidentiality

- Meeting and exceeding performance targets and goals set by the company

- Continuously developing and improving product knowledge to better assist customers

Qualifications:

- High school diploma or equivalent

- Previous experience in a call center or customer service role preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills and experience using CRM software

- Flexibility to work various shifts, including evenings and weekends

- Must be legally authorized to work in the United States

Perks: 

- 1099 Contractor

- Make your own schedule

- Paid Training

To get started quickly, click the link below to learn more about our company. 

Company Overview - Confident Callers

Apply Now

Call Center Agent

Columbus, Georgia Confident Staff Solutions

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Company Overview:

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Job Overview:

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Key Responsibilities:

- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner

- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates

- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints

- Maintaining accurate and detailed records of all customer interactions and transactions

- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues

- Following company policies and procedures to ensure compliance and maintain customer confidentiality

- Meeting and exceeding performance targets and goals set by the company

- Continuously developing and improving product knowledge to better assist customers

Qualifications:

- High school diploma or equivalent

- Previous experience in a call center or customer service role preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills and experience using CRM software

- Flexibility to work various shifts, including evenings and weekends

- Must be legally authorized to work in the United States

Perks: 

- 1099 Contractor

- Make your own schedule

- Paid Training

To get started quickly, click the link below to learn more about our company. 

Company Overview - Confident Callers

Apply Now
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