68,051 Customerservice jobs in the United States
Customer Care Representative
Posted 18 days ago
Job Viewed
Job Description
The Customer Care Representative is responsible for providing exceptional customer service and support to ensure a positive customer experience. This role answers customer inquiries, resolves customer issues, and assists customers in navigating the company’s products and services.
Responsibilities:- Respond to customer inquiries in a timely and professional manner via phone, email, and online chat
- Resolve customer issues, answer questions, and provide accurate product information
- Document customer interactions and keep detailed records of inquiries
- Escalate customer issues to the appropriate department
- Monitor customer feedback and suggest areas of improvement
- High school diploma or equivalent
- Proven customer service experience
- Excellent communication and problem-solving skills
- Able to multitask and prioritize effectively
- Knowledge of customer service software, databases, and tools
- Able to work independently and as part of a team
- Able to work in a fast-paced environment
- HIghly detail-oriented and organized
Why Work With Us:
- Comprehensive Training: Benefit from on-site training with experienced managers, ensuring you’re equipped with the skills and knowledge to excel.
- Career Advancement: We prioritize internal promotions and provide opportunities for growth within the company.
- Competitive Benefits Package: Full-time employees enjoy medical and dental insurance, a 401(k) plan with company match, and more.
- Community Engagement: Join a company that values community involvement and practices green and sustainable methods to minimize environmental impact.
Company Details
Customer Care Representative
Posted 18 days ago
Job Viewed
Job Description
The Customer Care Representative is responsible for providing exceptional customer service and support to ensure a positive customer experience. This role answers customer inquiries, resolves customer issues, and assists customers in navigating the company’s products and services.
Responsibilities:- Respond to customer inquiries in a timely and professional manner via phone, email, and online chat
- Resolve customer issues, answer questions, and provide accurate product information
- Document customer interactions and keep detailed records of inquiries
- Escalate customer issues to the appropriate department
- Monitor customer feedback and suggest areas of improvement
- High school diploma or equivalent
- Proven customer service experience
- Excellent communication and problem-solving skills
- Able to multitask and prioritize effectively
- Knowledge of customer service software, databases, and tools
- Able to work independently and as part of a team
- Able to work in a fast-paced environment
- HIghly detail-oriented and organized
Why Work With Us:
- Comprehensive Training : Benefit from on-site training with experienced managers, ensuring you’re equipped with the skills and knowledge to excel.
- Career Advancement : We prioritize internal promotions and provide opportunities for growth within the company.
- Competitive Benefits Package : Full-time employees enjoy medical and dental insurance, a 401(k) plan with company match, and more.
- Community Engagement : Join a company that values community involvement and practices green and sustainable methods to minimize environmental impact.
Company Details
Customer Care Associate
Posted today
Job Viewed
Job Description
Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.
What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.
What You’ll Do:
- Help our merchants with tech support, billing, product info, and updates
- Troubleshoot quickly and communicate clearly — by phone, email, or chat
- Provide top-notch service in both Spanish and English
- Upsell and educate customers on new services (hello, commissions )
- Keep things organized — log tickets, track follow-ups, and close the loop
The Details:
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
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