44,673 Customerservice jobs in the United States
Customer Care
Remote
$15 - $35 per hour
Anthem Blue Cross Blue Shield
Posted today
Job Viewed
Job Description
Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. They may often give instructions by phone and besides performing clerical tasks, they also assist in sales.
.Interact with customers to solve issues and questions about products, services, and policies
.Maintain a positive and friendly tone with customers at all times
.Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
.Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
.Listen to customer complaints and try to identify the cause of their problem to your best ability
.Identify the appropriate response and strategy to solve customer issues as quickly as possible
.Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
.Be able to manage large amounts of phone calls, chats, emails, and other communication channels
.Assist customers on placement of orders, refunds, or exchanges
.Ensure customer satisfaction and maintain professional customer support
.Place the customer at the center of the customer service experience
.Handle the responsibilities outlined in the customer service job description
.Exhibit the skills and qualities expected in a customer service representative position
.Address customer inquiries and concerns promptly and accurately
By providing a comprehensive yet clear customer service task and responsibility list in the job description, you’re setting yourself up to find the representative who best fits your needs and standards.
Company Details
At Anthem Blue Cross and Blue Shield we understand our health connects us to each other. What we all do impacts those around us. So Anthem is dedicated to delivering better care to our members, providing greater value to our customers and helping improve the health of our communities. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc.
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0
Customer care representative
Remote
$25 - $34 per hour
Simeon Heath Logistics
Posted 8 days ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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1
Customer Care Specialist
52401 Cedar Rapids, Iowa
BMO Financial Group
Posted 1 day ago
Job Viewed
Job Description
Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
+ Gathers and formats data into regular and ad-hoc reports, and dashboards.
+ Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
+ Organizes work information to ensure accuracy and completeness.
+ Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ May function as a problem-solving resource for more junior staff.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
+ Supports the development of tools and delivery of training focused on delivering business results.
+ Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
+ Analyzes issues and determines next steps.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - Good.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
+ Knowledge of the risk and regulatory requirements of the business - Good.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - Good.
+ Specialized knowledge.
+ Verbal & written communication skills - Good.
+ Organization skills - Good.
+ Collaboration & team skills - Good.
+ Analytical and problem solving skills - Good.
**Salary:**
$41,714.00 - $65,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
+ Gathers and formats data into regular and ad-hoc reports, and dashboards.
+ Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
+ Organizes work information to ensure accuracy and completeness.
+ Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ May function as a problem-solving resource for more junior staff.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
+ Supports the development of tools and delivery of training focused on delivering business results.
+ Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
+ Analyzes issues and determines next steps.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - Good.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
+ Knowledge of the risk and regulatory requirements of the business - Good.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - Good.
+ Specialized knowledge.
+ Verbal & written communication skills - Good.
+ Organization skills - Good.
+ Collaboration & team skills - Good.
+ Analytical and problem solving skills - Good.
**Salary:**
$41,714.00 - $65,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
View Now
2
Customer Care Specialist
30096 Duluth, Georgia
Adecco US, Inc.
Posted 1 day ago
Job Viewed
Job Description
Adecco is assisting a well-established company in their search for a **Remote Customer Care Specialist** position.
**Location: Work from HOME (Remote)**
**Pay: $** **16.00/HR**
**Shift: Must be able to work between 6am - 9pm EST (shift will fall within those hours) Mon - Sun**
**Training: Mon - Fri 8am - 5pm EST (4-6 weeks)**
The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!
We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.
**Responsibilities for REMOTE Customer Care Specialist job include but are not limited to:**
+ Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
+ This role requires listening to our customer's concerns and showing empathy while resolving their issue.
+ Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
+ You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
+ A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
+ Training will be a combination of classroom, online and side-by-side observations (all online).
**The Ideal Candidate Will Have:**
+ Strong attention to detail
+ Love talking to people and ability to WOW customers on every call, show genuine empathy
+ Excellent verbal, written, and listening skills
+ Relentless drive to own the customers problem and resolve it
+ Ability to adapt well to change
+ Ability to work well in a fast-paced work environment
+ Ability to think outside of the box to resolve problems
+ Ability to multi-task using technology, including call handling, loan level review and call documentation
+ Minimum high school diploma or GED, and 1 year work experience required
+ You thrive in a fast paced, changing environment
+ You believe the details are important and actively listen for them
+ You go above and beyond because you want to, not because you have to
Apply Today to be considered for this Remote Customer Care Specialist job any other positions with Adecco.
**Pay Details:** $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Location: Work from HOME (Remote)**
**Pay: $** **16.00/HR**
**Shift: Must be able to work between 6am - 9pm EST (shift will fall within those hours) Mon - Sun**
**Training: Mon - Fri 8am - 5pm EST (4-6 weeks)**
The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!
We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.
**Responsibilities for REMOTE Customer Care Specialist job include but are not limited to:**
+ Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
+ This role requires listening to our customer's concerns and showing empathy while resolving their issue.
+ Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
+ You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
+ A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
+ Training will be a combination of classroom, online and side-by-side observations (all online).
**The Ideal Candidate Will Have:**
+ Strong attention to detail
+ Love talking to people and ability to WOW customers on every call, show genuine empathy
+ Excellent verbal, written, and listening skills
+ Relentless drive to own the customers problem and resolve it
+ Ability to adapt well to change
+ Ability to work well in a fast-paced work environment
+ Ability to think outside of the box to resolve problems
+ Ability to multi-task using technology, including call handling, loan level review and call documentation
+ Minimum high school diploma or GED, and 1 year work experience required
+ You thrive in a fast paced, changing environment
+ You believe the details are important and actively listen for them
+ You go above and beyond because you want to, not because you have to
Apply Today to be considered for this Remote Customer Care Specialist job any other positions with Adecco.
**Pay Details:** $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
View Now
3
Customer Care Representative
31906 Columbus, Georgia
Elevance Health
Posted 1 day ago
Job Viewed
Job Description
**Title: Customer Care Representative II**
**Columbus, Georgia**
**Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
**This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (Nesting) for an additional 1 week. You must have 100% attendance during the full training period. Start date: 11/17/2025.**
+ Onsite training will be Monday-Friday 10:00 am - 6:30 pm EST
As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients. While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.
**How you will make an impact:**
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Proficient in all basic customer service functions.
+ Receives and places follow-up telephone calls / e-mails to answer customer questions.
+ Inquiries may also be on a walk-in basis.
+ May require deviation from standard practices and procedures with the assistance of a computerized system.
+ Seeks, understands and responds to the needs and expectations of internal and external customers.
+ Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
**Here's what Elevance Health offers:**
+ A career path with opportunity for growth
+ Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
+ Affordable Health Insurance, Dental, Vision and Basic Life
+ 401K match, Paid Time Off, Holiday Pay
+ Annual incentive bonus and annual increases plan based on performance.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
+ Strong verbal and written communication skills, both with virtual and in-person interactions.
+ Attentive to details, critical thinker, and a problem-solver.
+ Demonstrates empathy and persistence to resolve caller issues completely.
+ Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
+ Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
+ Performs other duties as assigned.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
**Columbus, Georgia**
**Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
**This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (Nesting) for an additional 1 week. You must have 100% attendance during the full training period. Start date: 11/17/2025.**
+ Onsite training will be Monday-Friday 10:00 am - 6:30 pm EST
As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients. While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.
**How you will make an impact:**
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Proficient in all basic customer service functions.
+ Receives and places follow-up telephone calls / e-mails to answer customer questions.
+ Inquiries may also be on a walk-in basis.
+ May require deviation from standard practices and procedures with the assistance of a computerized system.
+ Seeks, understands and responds to the needs and expectations of internal and external customers.
+ Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
**Here's what Elevance Health offers:**
+ A career path with opportunity for growth
+ Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
+ Affordable Health Insurance, Dental, Vision and Basic Life
+ 401K match, Paid Time Off, Holiday Pay
+ Annual incentive bonus and annual increases plan based on performance.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
+ Strong verbal and written communication skills, both with virtual and in-person interactions.
+ Attentive to details, critical thinker, and a problem-solver.
+ Demonstrates empathy and persistence to resolve caller issues completely.
+ Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
+ Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
+ Performs other duties as assigned.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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4
Financial Customer Care
33014 Miami Lakes, Florida
Alorica
Posted 1 day ago
Job Viewed
Job Description
**Position: Financial Care Specialist**
**Location: 15001 NW 79 CT Miami Lakes, FL 33016**
**Terms: Full-time ; Minimum of 6 months customer service experience required**
**Pay: $17/hr.**
**Join Team Alorica**
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all.we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist incoming calls from customers regarding various services including but not limited to credit/debit card issues, account balances, fund transfers, check deposits and transaction disputes
+ Adhere to call disclosure and verification processes
+ Continually maintain working knowledge of company products, services, and promotions
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary and accurately
+ Upsell current customers on new or enhanced services
+ Investigate account-related issues and determine appropriate actions to achieve resolution
+ Coordinate effectively with other departments as needed to resolve customer issues
+ Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates.
**Qualifications**
+ Minimum of 6 months customer service experience required
+ High School Diploma or GED
+ Experience in Financial services or related field is a plus
+ Strong Computer Navigation Skills - up to 14 navigational systems/pages may be used
+ Familiarity with MS Office applications (Word, Excel)
+ Excellent Oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional, friendly, positive, and enthusiastic telephone manner with a very strong focus on providing exceptional customer experience
+ Ability to adapt to a fast-paced and dynamic work environment
+ Customer oriented
+ Flexibility with Schedule and hours of operations
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
#AloricaJobs #MiamiDade #JobSearch
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
**Location: 15001 NW 79 CT Miami Lakes, FL 33016**
**Terms: Full-time ; Minimum of 6 months customer service experience required**
**Pay: $17/hr.**
**Join Team Alorica**
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all.we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist incoming calls from customers regarding various services including but not limited to credit/debit card issues, account balances, fund transfers, check deposits and transaction disputes
+ Adhere to call disclosure and verification processes
+ Continually maintain working knowledge of company products, services, and promotions
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary and accurately
+ Upsell current customers on new or enhanced services
+ Investigate account-related issues and determine appropriate actions to achieve resolution
+ Coordinate effectively with other departments as needed to resolve customer issues
+ Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates.
**Qualifications**
+ Minimum of 6 months customer service experience required
+ High School Diploma or GED
+ Experience in Financial services or related field is a plus
+ Strong Computer Navigation Skills - up to 14 navigational systems/pages may be used
+ Familiarity with MS Office applications (Word, Excel)
+ Excellent Oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional, friendly, positive, and enthusiastic telephone manner with a very strong focus on providing exceptional customer experience
+ Ability to adapt to a fast-paced and dynamic work environment
+ Customer oriented
+ Flexibility with Schedule and hours of operations
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
#AloricaJobs #MiamiDade #JobSearch
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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5
Customer Care Representative
19734 Townsend, Delaware
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
Customer Care Representative
Location: Townsend, DE (onsite)
Schedule: Onsite | Monday - Friday | 8am - 5pm | 30 min lunch
Environment: Call Center
Top Skills Required:
+ Minimum 2 years in a customer-facing role, handling a range of customer experiences from happy to irate.
+ At least 1 year of high-volume call center experience (60+ calls/day).
+ Proven examples of de-escalating difficult situations and achieving positive resolutions.
+ Must complete and pass a pre-employment assessment.
Job Description:
The Customer Care Representative delivers outstanding service by responding to a high volume of inbound customer calls, inquiries, and requests. This role requires active engagement with customers to fully understand their needs and provide accurate, efficient, and courteous responses. Responsibilities include:
+ Answering and placing calls to address customer needs, concerns, and product/service issues.
+ Responding efficiently and accurately, explaining solutions and ensuring customers feel supported.
+ Using active listening to clarify information and diffuse escalated situations.
+ Building rapport with customers and strong relationships with team members.
+ Utilizing job-specific software, databases, scripts, and tools to address a variety of topics.
+ Striving to meet or exceed call center metrics while maintaining excellent customer service.
+ Assessing customer needs and making sales recommendations for suitable products or services.
+ Participating in training and learning opportunities to expand company, product, and service knowledge.
+ Assisting with training, supporting the Client Service Manager on billing issues, and taking on additional responsibilities and projects.
+ Reviewing daily work order reports, handling escalations, and supervising the team as needed.
+ Ensuring reliability and accuracy in all tasks.
+ Protecting customer privacy and complying with company policies and regulations.
Work Environment:
+ Onsite call center setting
+ Supportive team culture with opportunities for career growth
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Townsend,DE.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Townsend, DE (onsite)
Schedule: Onsite | Monday - Friday | 8am - 5pm | 30 min lunch
Environment: Call Center
Top Skills Required:
+ Minimum 2 years in a customer-facing role, handling a range of customer experiences from happy to irate.
+ At least 1 year of high-volume call center experience (60+ calls/day).
+ Proven examples of de-escalating difficult situations and achieving positive resolutions.
+ Must complete and pass a pre-employment assessment.
Job Description:
The Customer Care Representative delivers outstanding service by responding to a high volume of inbound customer calls, inquiries, and requests. This role requires active engagement with customers to fully understand their needs and provide accurate, efficient, and courteous responses. Responsibilities include:
+ Answering and placing calls to address customer needs, concerns, and product/service issues.
+ Responding efficiently and accurately, explaining solutions and ensuring customers feel supported.
+ Using active listening to clarify information and diffuse escalated situations.
+ Building rapport with customers and strong relationships with team members.
+ Utilizing job-specific software, databases, scripts, and tools to address a variety of topics.
+ Striving to meet or exceed call center metrics while maintaining excellent customer service.
+ Assessing customer needs and making sales recommendations for suitable products or services.
+ Participating in training and learning opportunities to expand company, product, and service knowledge.
+ Assisting with training, supporting the Client Service Manager on billing issues, and taking on additional responsibilities and projects.
+ Reviewing daily work order reports, handling escalations, and supervising the team as needed.
+ Ensuring reliability and accuracy in all tasks.
+ Protecting customer privacy and complying with company policies and regulations.
Work Environment:
+ Onsite call center setting
+ Supportive team culture with opportunities for career growth
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Townsend,DE.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
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6
Customer Care Advocate
91355 Santa Clarita, California
Aston Carter
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Care Advocate - Reimbursement Specialist
Job Description
The Customer Care Advocate - Reimbursement Specialist is a vital role responsible for supporting insurance authorization requests, following up on insurance determinations, and collaborating with field sales teams and healthcare professionals to obtain necessary documentation. This role is essential for navigating complex insurance processes, overturning denials, and providing empathetic support to patients, especially those with neurological impairments.
Responsibilities
+ Support insurance authorization requests and conduct follow-up for insurance determinations.
+ Collaborate with field sales teams and healthcare professionals to obtain necessary documentation.
+ Navigate complex insurance processes and overturn denials to maximize insurance coverage for patients.
+ Provide empathetic support to patients, including those with cognitive or speech impairments.
+ Manage tasks, prioritize effectively, and ensure accuracy in documentation and process management.
+ Adapt to evolving processes and changing business needs in a fast-paced, team-oriented environment.
+ Meet or exceed sales quotas and objectives, leveraging technology and resources effectively.
+ Build trust and effective partnerships with customers, field partners, and internal teams.
Essential Skills
+ Minimum 2 years of experience in medical authorization involving medical record review.
+ Strong customer service and communication skills for interacting with patients, payers, and physician offices.
+ Deep knowledge of insurance processes, including commercial payers, Medicaid, workers' compensation, referral authorizations, pre-service appeals, and denials.
+ Experience with CRM systems, data analysis, insurance claim processing software, and Microsoft Office.
+ Ability to manage tasks, prioritize, and ensure accuracy in documentation.
+ Sales experience with a proven track record in meeting targets.
+ Ability to communicate empathetically and patiently with individuals who may have cognitive or speech impairments.
Additional Skills & Qualifications
+ Bachelor's degree preferred or equivalent relevant experience.
+ Medical coding certification is preferred but not required.
+ Proficiency in medical terminology and ICD-10 coding.
+ Experience in pharmaceutical, biotech, or medical device industries.
+ Effective persuasion and negotiation skills.
+ Professional persistence and commitment to training.
Work Environment
The work environment is office-based in Valencia, CA, within a collaborative 'bullpen' setting. The team works closely together with active leadership presence, emphasizing teamwork, process improvement, and client satisfaction. The role offers standard office hours from Monday through Friday, 8-5 pm, with flexibility to meet business needs. The company culture values adaptability, a supportive atmosphere, and professional development. The dress code is typically business casual, as expected in office-based medical device companies.
Job Type & Location
This is a Contract to Hire position based out of Valencia, California.
Pay and Benefits
The pay range for this position is $27.50 - $27.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Valencia,CA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
Job Description
The Customer Care Advocate - Reimbursement Specialist is a vital role responsible for supporting insurance authorization requests, following up on insurance determinations, and collaborating with field sales teams and healthcare professionals to obtain necessary documentation. This role is essential for navigating complex insurance processes, overturning denials, and providing empathetic support to patients, especially those with neurological impairments.
Responsibilities
+ Support insurance authorization requests and conduct follow-up for insurance determinations.
+ Collaborate with field sales teams and healthcare professionals to obtain necessary documentation.
+ Navigate complex insurance processes and overturn denials to maximize insurance coverage for patients.
+ Provide empathetic support to patients, including those with cognitive or speech impairments.
+ Manage tasks, prioritize effectively, and ensure accuracy in documentation and process management.
+ Adapt to evolving processes and changing business needs in a fast-paced, team-oriented environment.
+ Meet or exceed sales quotas and objectives, leveraging technology and resources effectively.
+ Build trust and effective partnerships with customers, field partners, and internal teams.
Essential Skills
+ Minimum 2 years of experience in medical authorization involving medical record review.
+ Strong customer service and communication skills for interacting with patients, payers, and physician offices.
+ Deep knowledge of insurance processes, including commercial payers, Medicaid, workers' compensation, referral authorizations, pre-service appeals, and denials.
+ Experience with CRM systems, data analysis, insurance claim processing software, and Microsoft Office.
+ Ability to manage tasks, prioritize, and ensure accuracy in documentation.
+ Sales experience with a proven track record in meeting targets.
+ Ability to communicate empathetically and patiently with individuals who may have cognitive or speech impairments.
Additional Skills & Qualifications
+ Bachelor's degree preferred or equivalent relevant experience.
+ Medical coding certification is preferred but not required.
+ Proficiency in medical terminology and ICD-10 coding.
+ Experience in pharmaceutical, biotech, or medical device industries.
+ Effective persuasion and negotiation skills.
+ Professional persistence and commitment to training.
Work Environment
The work environment is office-based in Valencia, CA, within a collaborative 'bullpen' setting. The team works closely together with active leadership presence, emphasizing teamwork, process improvement, and client satisfaction. The role offers standard office hours from Monday through Friday, 8-5 pm, with flexibility to meet business needs. The company culture values adaptability, a supportive atmosphere, and professional development. The dress code is typically business casual, as expected in office-based medical device companies.
Job Type & Location
This is a Contract to Hire position based out of Valencia, California.
Pay and Benefits
The pay range for this position is $27.50 - $27.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Valencia,CA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
View Now
7
Customer Care Specialist
Utah, Utah
SuperCare Health (USA)
Posted today
Job Viewed
Job Description
"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
*This role is
remote
until the permanent location opens, at which point it will become
in-office
*
Essential Duties
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities
- Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
- Maintains open communication with patients/clients and referral sources
- Responds to patient/client questions and problems
- Services walk in customers as needed
- Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
- Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
- Verifies medical necessity with physician
- Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
- Verifies payer (with matrix), obtains authorization, expiration date
- Verifies patient demographics and prior equipment usage with patient
- Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
- Enters data and each order (new or otherwise) in system accurately and in a timely manner
- Processes closet and on call orders as received
- Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
- Process orders to shipping or dispatching for Technician or RT deliveries
- Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
- Attends all departmental meetings, company meetings, and in-services
- Reports to work daily and is ready to work at the scheduled start time
- Works Saturday assignment as needed or scheduled
- Performs any other duties that may be requested by supervisor or management
- Understand and adheres to all of SuperCare Health company policies
- To remain knowledgeable to date on all products, guidelines and insurance coverage trends
- Maintain a professional safe and clean work environment.
- Understand and adheres to all of SuperCare Health company policies.
- Perform all other duties as assigned and required
- Must meet minimum of monthly goals
- Schedule- varying start times
- Fundamental Computer Skills
Education And Or Work Experience Requirements
- Experience with Medical Supply Company
- Knowledge of diagnosis and Medical terminology
- Excellent Customer Service skills
- Detail oriented
- Previous Management/Supervisor or Lead experience
- Proficiency in Microsoft Word, Outlook, and PowerPoint
- Experience in healthcare, medical and/or HME industry (preferred)
- Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
- Strong organizational skills and detail oriented
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website
Company Business Hours - 8:30 AM – 5:30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn
View Now
8
Customer Care Representative
Georgia, Georgia
OmniMax
Posted today
Job Viewed
Job Description
About Us
OmniMax International is a leading North American building products manufacturer, headquartered in Atlanta, Georgia. We have 14 manufacturing facilities across the United States and Canada. As the top supplier in the residential roof drainage and roofing accessories markets, OmniMax has extensive scale, top brands such as Amerimax, Berger, Verde, and Flamco, and longstanding relationships with the nation's largest home center retailers and building product distributors. OmniMax International is owned by funds managed by SVPGlobal, a global investment firm with more than $18 billion in assets under management, established by Victor Khosla in 2001. Learn more at and
Elevate Your Industry Career
We are looking for a skilled individual to join our team as a
Customer Care Representative.
They will be responsible for providing customers with exceptional experience while strengthening relationships between internal stakeholders (Manufacturing, Logistics, Credit & Collections, etc.) and ultimately the end customer.
Benefits Of Working With Us
- Competitive compensation including paid time off and holidays.
- Medical insurance (HDHP with HSA and PPO options)
- Prescription drug coverage
- Dental and vision insurance
- Pre-tax flexible spending account
- 401(k) retirement savings with employer match
- Basic and supplemental life and AD&D insurance
- Short-term and long-term disability insurance
- Pre-tax dependent care flexible spending account
- Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot.
- Employee Assistance Program
Requirements
We are seeking a candidate with the following qualifications.
- Proven track record of delivering excellent customer service in a fast-paced environment
- Minimum of 2 years of relevant experience in manufacturing, construction or building products is recommended.
- Experience using analytical skills set to process orders, or trouble shoot.
- Experience working with Excel, Word, and order entry applications.
- Bachelor's degree preferred.
Duties And Responsibilities
A typical day may include:
- Manage all component of customer orders and requests.
- Work closely with other internal departments (such as Sales, Manufacturing, Credit, etc.) to ensure accurate and timely order entry and fulfillment
- Timely data entry and processing of orders, as well as verifying accuracy of information.
- Communicate information relative to product applications, schedules, material availability, and shipments to the customer.
- Support operations to ensure timely delivery of products to customer locations
- Communicate potential problems, including diffusing a difficult customer situation.
- Demonstrate knowledge of products, their use and how they relate to other products to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
- Act as a customer advocate liaison between the customer, field sales, manufacturing, logistics, planning, marketing, and other internal organizations.
Position Details
- Full Time: Shift- 7:30am – 5:00pm ET
- Located in: Duluth, GA
We are proud of our commitment to equal employment opportunities for all qualified job candidates and associates and ask that all associates support diversity and inclusion in the workplace. OmniMax prohibits unlawful discrimination based on age, race, color, sex/gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic made unlawful by federal, state, or local laws.
Working together, we have a tremendous opportunity to define our company culture, grow our business and provide long-term opportunities for our employees and shareholders.
If you are a performance-driven individual looking to advance your career and your values align with ours, we invite you to explore career opportunities with us. We look forward to learning more about you.
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