Customer care positions are in demand across various industries, reflecting the importance of positive customer interactions for business success. These roles involve addressing customer inquiries, resolving issues, and providing support to ensure customer satisfaction. Strong communication, problem-solving, and interpersonal skills are crucial for excelling in customer care. 29,518 Customer Care jobs in the United States
Service Customer Care Representative / Dispatcher
47734 Evansville, Indiana
Crown Equipment Corporation
Posted today
Job Viewed
Job Description
Service Customer Care Representative / Dispatcher
Location:
Evansville, IN, US, 47715
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Process incoming calls from both Crown customers and Service Technicians
+ Dispatch technicians
+ Enter technician payroll hours
+ Process parts and service billing
+ Create daily work orders
+ Maintain records and files
+ Assist other departments as needed
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
+ Excellent phone skills
+ Good communication, organizational, math and computer skills
+ Experience with Microsoft Office
+ Leadership skills, technical experience and knowledge a plus
+ Ability to multitask
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Location:
Evansville, IN, US, 47715
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Process incoming calls from both Crown customers and Service Technicians
+ Dispatch technicians
+ Enter technician payroll hours
+ Process parts and service billing
+ Create daily work orders
+ Maintain records and files
+ Assist other departments as needed
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
+ Excellent phone skills
+ Good communication, organizational, math and computer skills
+ Experience with Microsoft Office
+ Leadership skills, technical experience and knowledge a plus
+ Ability to multitask
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
View Now
0
Service Customer Care Representative / Dispatcher
44224 Stow, Ohio
Crown Equipment Corporation
Posted 5 days ago
Job Viewed
Job Description
Service Customer Care Representative / Dispatcher
Location:
Stow, OH, US, 44224
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Process incoming calls from both Crown customers and Service Technicians
+ Dispatch technicians
+ Enter technician payroll hours
+ Process parts and service billing
+ Create daily work orders
+ Maintain records and files
+ Assist other departments as needed
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
**Preferred Qualifications**
+ Excellent phone skills
+ Good communication, organizational, math and computer skills
+ Experience with Microsoft Office
+ Leadership skills, technical experience and knowledge a plus
+ Ability to multitask
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Location:
Stow, OH, US, 44224
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Process incoming calls from both Crown customers and Service Technicians
+ Dispatch technicians
+ Enter technician payroll hours
+ Process parts and service billing
+ Create daily work orders
+ Maintain records and files
+ Assist other departments as needed
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
**Preferred Qualifications**
+ Excellent phone skills
+ Good communication, organizational, math and computer skills
+ Experience with Microsoft Office
+ Leadership skills, technical experience and knowledge a plus
+ Ability to multitask
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
View Now
1
Customer Care Support
Lovisa
Posted 5 days ago
Job Viewed
Job Description
POSITION DESCRIPTION
DEPARTMENT: Customer Service
LOCATION: Support Center - Americas
REPORT TO: Customer Experience Manager
SHIFT: Thur, Fri, Sat, Sun, Mon (9-5PM EST)
POSITION PURPOSE & EXPECTATION
You are a wonderful communicator. You can put people at ease because you are natually patient and attentive. You can easily phrase a conversation positively at all times. You are calm, goal-oriented and can handle surprises.
You have excellent product knowledge. You instantly recognise the 10+1 Culture Commitments as being part of your love for Lovisa.
We’re looking for a calm, detail-oriented Customer Care Support team member to help deliver an exceptional Lovisa.com experience for our customers across the East Coast of North America. In this remote role, you’ll manage customer inquiries through live chat, email, and phone, ensuring every interaction is handled with care and resolved within our 24-hour service standard.
ROLE OVERVIEW
- Every piece of feedback is important to our website offer, be it in the service delivery of getting an item to our customer on time, or directing an international or regional customer purposefully to their nearest Lovisa store.
- The customer experience support role is to capture, report, and resolve the feedback from our Customers in regard to their experience using Lovisa.com
- Management of customer emails with daily priorities of correct response, follow-up, and resolution is key to this role. Keeping them on script and knowing when to escalate for 100% satisfaction is your priority.
- Assisting with the language and descriptions and promises of the online product detail is key to delivering our customer what they want; providing our Content team with the key words to use or avoid.
- Problem solving for customers may arise from time-to-time, you will continuously develop your understanding of our customer and will continuously improve on output to enhance the customer experience.
- You are the gatekeeper and editor of the Lovisa Store Locator service; keeping the world up to date with our available stores around the globe.
- This role offers a great opportunity to acquire a broad knowledge of dotcom procedures within a hands on and productive environment.
- You will be an excellent multitasker with the ability to speak the Lovisa lingo during live chat sessions with our customers globally.
ROLE OBJECTIVE
- Manage the customer service responses for Lovisa.com, live chat, inbound phone calls and social media.
- Engage our team and customers purposefully to achieve 100% service resolution within 24 hours.
- Reply back to customers in a timely manner in line with the department KPIs.
- Manage adhoc duties as directed by the CX Manager and Coordinator.
- Liaise with internal stakeholders such as the marketing, digital, trade, and retail teams.
- Solve customer issues, complaints, and feedback in an efficient way while adhering to our policies.
REQUIREMENTS OF THE ROLE
- Respond to daily feedback from customers (both internal and external) with pro-active and decisive communication that result in positive outcomes for all parties.
- Target an ongoing KPI of service resolution at 100%, high customer satisfaction rates and full complaint resolutions.
- Assist in the definition of item descriptions and display to create the best possible content for our customers and stores.
- A desire to exceed our customers' expectations with exceptional product detail, assistance and recommendations; you are "Ambassador Lovisa.com".
- Communicate effectively through our customer omni-channels.
- Assist in managing order fulfillment by following up with customers, logistics, and management.
ATTRIBUTES REQUIRED
- Excellent communicator in verbal and writing skills
- Ability to deliver on schedule, working calmly and efficiently under pressure
- Desire to develop the Lovisa communication to an audience beyond the website with your increasing knowledge and insight into our customers' habits and reactions.
- Knowledge of Futura is desirable
- Knowledge of Zendesk or similar customer ticketing/service systems
- Knowledge of Shopify+ is desirable
- Willingness and ability to learn new software programs quickly, on the job
- Strong analysis and problem-solving skills
- An understanding of customer service ethos, online shopping experiences and general e-commerce practices
- Ability to manage and prioritise your own time and workload
- Ability to record information accurately and produce accurate & timely reports
- Team player
- Highly accountable
- Ability to take direction and work with minimal supervision
- Respect for procedures and business requirements
YOUR CAREER PATH
This role will have many touchpoints with the online team. Depending on your success, skill set and desire, the customer care support team memeber will have exposure to service delivery management, fulfillment management, content management, and customer engagement (EDM) coordination.
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2
Customer Care
Remote
$15 - $35 per hour
Anthem Blue Cross Blue Shield
Posted 6 days ago
Job Viewed
Job Description
Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. They may often give instructions by phone and besides performing clerical tasks, they also assist in sales.
.Interact with customers to solve issues and questions about products, services, and policies
.Maintain a positive and friendly tone with customers at all times
.Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
.Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
.Listen to customer complaints and try to identify the cause of their problem to your best ability
.Identify the appropriate response and strategy to solve customer issues as quickly as possible
.Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
.Be able to manage large amounts of phone calls, chats, emails, and other communication channels
.Assist customers on placement of orders, refunds, or exchanges
.Ensure customer satisfaction and maintain professional customer support
.Place the customer at the center of the customer service experience
.Handle the responsibilities outlined in the customer service job description
.Exhibit the skills and qualities expected in a customer service representative position
.Address customer inquiries and concerns promptly and accurately
By providing a comprehensive yet clear customer service task and responsibility list in the job description, you’re setting yourself up to find the representative who best fits your needs and standards.
Company Details
At Anthem Blue Cross and Blue Shield we understand our health connects us to each other. What we all do impacts those around us. So Anthem is dedicated to delivering better care to our members, providing greater value to our customers and helping improve the health of our communities. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc.
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3
Customer Care Agent
Remote
$40 - $55 per year
Amyris Inc
Posted 2 days ago
Job Viewed
Job Description
Amyris is a leading synthetic biotechnology company dedicated to developing sustainable solutions through innovative science. We create high-performance ingredients and products that are better for people and the planet.
Position OverviewWe are seeking a dedicated Customer Care Agent to join our growing team. In this role, you will serve as the primary point of contact for our customers, delivering exceptional service experiences that reflect our commitment to quality and innovation. You will handle inquiries, resolve issues, and build lasting relationships with our customer base.
Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Provide accurate information about products, services, orders, and company policies
- Troubleshoot and resolve customer issues with empathy and efficiency
- Process orders, returns, exchanges, and refunds according to company procedures
- Document all customer interactions and maintain detailed records in CRM systems
- Collaborate with cross-functional teams to address complex customer concerns
- Identify trends in customer feedback and communicate insights to management
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
- Stay informed about product updates, promotions, and company initiatives
Required:
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably in retail, e-commerce, or consumer products
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with computer systems, CRM software, and Microsoft Office
- Ability to multitask and manage time effectively in a fast-paced environment
- Positive attitude and genuine passion for helping customers
Preferred:
- Experience with Zendesk, Salesforce, or similar customer service platforms
- Knowledge of biotechnology, sustainable products, or wellness industries
- Bilingual capabilities (Spanish, Portuguese, or other languages)
- Associate's or Bachelor's degree
- Competitive salary and benefits package
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
- Employee discount on Amyris products
- Collaborative and mission-driven work environment
Company Details
Amyris, Inc. is a synthetic biotechnology company that uses fermentation to create sustainable ingredients for markets like clean beauty, health and wellness, and flavors and fragrances. The company was founded in 2003 and was formerly known as Amyris Biotechnologies, Inc.. After filing for bankruptcy in 2023, Amyris emerged in May 2024 with a new CEO and a new focus on its B2B customers.
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4
Customer care representative
Remote
$25 - $34 per hour
Simeon Heath Logistics
Posted 14 days ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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5
Customer Care Specialist
52401 Cedar Rapids, Iowa
BMO Financial Group
Posted today
Job Viewed
Job Description
Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
+ Gathers and formats data into regular and ad-hoc reports, and dashboards.
+ Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
+ Organizes work information to ensure accuracy and completeness.
+ Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ May function as a problem-solving resource for more junior staff.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
+ Supports the development of tools and delivery of training focused on delivering business results.
+ Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
+ Analyzes issues and determines next steps.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - Good.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
+ Knowledge of the risk and regulatory requirements of the business - Good.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - Good.
+ Specialized knowledge.
+ Verbal & written communication skills - Good.
+ Organization skills - Good.
+ Collaboration & team skills - Good.
+ Analytical and problem solving skills - Good.
**Salary:**
$41,714.00 - $65,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
+ Gathers and formats data into regular and ad-hoc reports, and dashboards.
+ Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
+ Organizes work information to ensure accuracy and completeness.
+ Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ May function as a problem-solving resource for more junior staff.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
+ Supports the development of tools and delivery of training focused on delivering business results.
+ Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
+ Analyzes issues and determines next steps.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - Good.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
+ Knowledge of the risk and regulatory requirements of the business - Good.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - Good.
+ Specialized knowledge.
+ Verbal & written communication skills - Good.
+ Organization skills - Good.
+ Collaboration & team skills - Good.
+ Analytical and problem solving skills - Good.
**Salary:**
$41,714.00 - $65,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
View Now
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6
Customer Care Representative
46342 Hobart, Indiana
Lineage Logistics
Posted today
Job Viewed
Job Description
1st Shift-Tuesday-Friday 10am-6:30pm and Saturdays from 6am-2:30pm - off days are Sunday/Monday
Pay rate is $17/hr
Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
**KEY DUTIES AND RESPONSIBILITIES**
+ Invoice and verify accounts accurately and in a timely manner
+ Verify inbound receipts for accuracy
+ Develop and maintain customer relationships in a professional manner
+ Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
+ Coordinate availability of product and schedule for daily shifts with warehouse team
+ Coordinate with Operations on special client requests; expediting when necessary
+ Serve as first point of contact to resolve customer issues
+ Maintain and file documentation in organized and comprehensive way
**ADDITIONAL DUTIES AND RESPONSIBILITIES**
+ Partner with Inventory and Operations to research inventory discrepancies and misplacements
**MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)**
+ High School diploma or GED may be required depending on facility
+ Excellent verbal and written communication skills; English may be required
+ Excellent organizational skills, including ability to multi-task and prioritize workload
+ Proficient computer skills, including Microsoft Office Suite
+ May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
Pay rate is $17/hr
Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
**KEY DUTIES AND RESPONSIBILITIES**
+ Invoice and verify accounts accurately and in a timely manner
+ Verify inbound receipts for accuracy
+ Develop and maintain customer relationships in a professional manner
+ Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
+ Coordinate availability of product and schedule for daily shifts with warehouse team
+ Coordinate with Operations on special client requests; expediting when necessary
+ Serve as first point of contact to resolve customer issues
+ Maintain and file documentation in organized and comprehensive way
**ADDITIONAL DUTIES AND RESPONSIBILITIES**
+ Partner with Inventory and Operations to research inventory discrepancies and misplacements
**MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)**
+ High School diploma or GED may be required depending on facility
+ Excellent verbal and written communication skills; English may be required
+ Excellent organizational skills, including ability to multi-task and prioritize workload
+ Proficient computer skills, including Microsoft Office Suite
+ May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
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7
Customer Care Manager
60015 Deerfield, Illinois
Amcor
Posted today
Job Viewed
Job Description
**Overview**
**Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.**
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit | LinkedIn | YouTube
**Responsibilities**
+ Responsible for customer satisfaction, ensuring policies and procedures balance to satisfy customer needs and support organizational goals.
+ Manages, motivates, communicates job expectations, and ensures training is in place for all Customer Care Representatives.
+ Develops and documents training protocols and implements customer care strategies to improve quality of service.
+ Enforces company policies and procedures along with supporting continuous improvements to optimize manual processes through automation.
+ Responsible for ensuring department accuracy, monitoring data, and supporting set activities to reach goals.
+ Facilitates open communication within and among team members.
+ Proven leadership experience and ability to motivate and inspire employees to facilitate outstanding customer experiences.
+ Knowledgeable of multiple product lines with cross-functional connections to support business needs.
+ Liaison between departments to support customer needs, including sales, logistics, supply chain, manufacturing, and ops.
+ Improve customer service results by evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing change.
+ Participates in the periodic review of employees for performance and salary evaluation.
+ Advanced understanding of all related systems and departments as they pertain to Customer Care, Sales, Pricing, Operations, Scheduling, Shipping, Manufacturing and Credit.
+ Performs special projects as assigned by Directors or VP implementing customer-facing service and e-commerce solutions.
**Qualifications**
+ Bachelor's degree or minimum of 7+ years management experience hiring, mentoring, and developing a high-performing organization.
+ Strong managerial skills including problem solving and conflict resolution; ability to lead large team of employees
+ Excellent communication skills; written, verbal and interpersonal skills
+ Strong time management, organizational, analytical, multi-tasking, and decision-making skills
+ Position requires ability to work independently and as part of a high-performing team with emphasis on accuracy and details
+ Proficient with Microsoft Office applications and presentations
+ Experience pulling and analyzing data in Cognos, JDE World Writer, Power BI and Tableau is preferred Strong understanding of ERP systems
**Additional Info**
Travel maybe be required
**Contact**
**About Amcor**
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. ( _US-Remote_
**Job ID** _ _
**Position Type** _Regular Full-Time_
**Category** _Customer Service_
**Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.**
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit | LinkedIn | YouTube
**Responsibilities**
+ Responsible for customer satisfaction, ensuring policies and procedures balance to satisfy customer needs and support organizational goals.
+ Manages, motivates, communicates job expectations, and ensures training is in place for all Customer Care Representatives.
+ Develops and documents training protocols and implements customer care strategies to improve quality of service.
+ Enforces company policies and procedures along with supporting continuous improvements to optimize manual processes through automation.
+ Responsible for ensuring department accuracy, monitoring data, and supporting set activities to reach goals.
+ Facilitates open communication within and among team members.
+ Proven leadership experience and ability to motivate and inspire employees to facilitate outstanding customer experiences.
+ Knowledgeable of multiple product lines with cross-functional connections to support business needs.
+ Liaison between departments to support customer needs, including sales, logistics, supply chain, manufacturing, and ops.
+ Improve customer service results by evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing change.
+ Participates in the periodic review of employees for performance and salary evaluation.
+ Advanced understanding of all related systems and departments as they pertain to Customer Care, Sales, Pricing, Operations, Scheduling, Shipping, Manufacturing and Credit.
+ Performs special projects as assigned by Directors or VP implementing customer-facing service and e-commerce solutions.
**Qualifications**
+ Bachelor's degree or minimum of 7+ years management experience hiring, mentoring, and developing a high-performing organization.
+ Strong managerial skills including problem solving and conflict resolution; ability to lead large team of employees
+ Excellent communication skills; written, verbal and interpersonal skills
+ Strong time management, organizational, analytical, multi-tasking, and decision-making skills
+ Position requires ability to work independently and as part of a high-performing team with emphasis on accuracy and details
+ Proficient with Microsoft Office applications and presentations
+ Experience pulling and analyzing data in Cognos, JDE World Writer, Power BI and Tableau is preferred Strong understanding of ERP systems
**Additional Info**
Travel maybe be required
**Contact**
**About Amcor**
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. ( _US-Remote_
**Job ID** _ _
**Position Type** _Regular Full-Time_
**Category** _Customer Service_
View Now
8
Customer Care Representative
31906 Columbus, Georgia
Elevance Health
Posted today
Job Viewed
Job Description
**Title: Customer Care Representative II**
**Columbus, Georgia**
**Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
**This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (Nesting) for an additional 1 week. You must have 100% attendance during the full training period. Start date: 11/17/2025.**
+ Onsite training will be Monday-Friday 10:00 am - 6:30 pm EST
As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients. While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.
**How you will make an impact:**
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Proficient in all basic customer service functions.
+ Receives and places follow-up telephone calls / e-mails to answer customer questions.
+ Inquiries may also be on a walk-in basis.
+ May require deviation from standard practices and procedures with the assistance of a computerized system.
+ Seeks, understands and responds to the needs and expectations of internal and external customers.
+ Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
**Here's what Elevance Health offers:**
+ A career path with opportunity for growth
+ Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
+ Affordable Health Insurance, Dental, Vision and Basic Life
+ 401K match, Paid Time Off, Holiday Pay
+ Annual incentive bonus and annual increases plan based on performance.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
+ Strong verbal and written communication skills, both with virtual and in-person interactions.
+ Attentive to details, critical thinker, and a problem-solver.
+ Demonstrates empathy and persistence to resolve caller issues completely.
+ Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
+ Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
+ Performs other duties as assigned.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
**Columbus, Georgia**
**Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
**This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (Nesting) for an additional 1 week. You must have 100% attendance during the full training period. Start date: 11/17/2025.**
+ Onsite training will be Monday-Friday 10:00 am - 6:30 pm EST
As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients. While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.
**How you will make an impact:**
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Proficient in all basic customer service functions.
+ Receives and places follow-up telephone calls / e-mails to answer customer questions.
+ Inquiries may also be on a walk-in basis.
+ May require deviation from standard practices and procedures with the assistance of a computerized system.
+ Seeks, understands and responds to the needs and expectations of internal and external customers.
+ Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
**Here's what Elevance Health offers:**
+ A career path with opportunity for growth
+ Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
+ Affordable Health Insurance, Dental, Vision and Basic Life
+ 401K match, Paid Time Off, Holiday Pay
+ Annual incentive bonus and annual increases plan based on performance.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
+ Strong verbal and written communication skills, both with virtual and in-person interactions.
+ Attentive to details, critical thinker, and a problem-solver.
+ Demonstrates empathy and persistence to resolve caller issues completely.
+ Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
+ Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
+ Performs other duties as assigned.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
View Now
9