9,696 Customer Service Management jobs in the United States

We are seeking a detail-oriented and proactive Global Wholesale Customer Service & Order Management Specialist to manage the full lifecycle of wholesale orders and ensure an exceptional experience for our retail partners. This role serves as a key liaison between Sales, Planning, Logistics, and our 3PL/warehouse teams, overseeing order processing, allocations, shipping coordination, compliance, and issue resolution. The ideal candidate will also support basic demand planning by analyzing order trends and collaborating with Planning on allocation and shipping strategies.

Key Responsibilities:

Order Management & Allocation

• Process global wholesale orders with precision, ensuring correct quantities, pricing, and compliance with customer routing guides.
• Coordinate with Planning to validate inventory availability and execute allocation adjustments as needed.
• Monitor orders through the fulfillment cycle and proactively communicate updates to both customers and internal stakeholders.
• Partner with warehouse/3PL teams to prioritize pick/pack/ship activities and resolve discrepancies.

Customer Service & Communication

• Set up and maintain accurate customer profiles to enable automation; regularly audit customer data for quality and completeness.
• Act as the primary point of contact for wholesale account inquiries, providing timely updates on orders, shipments, substitutions, and backorders.
• Collaborate with Sales to support account-specific requests, order changes, and cross-functional communication.
• Process internal order requests as needed.

Compliance & Documentation

• Ensure EDI orders are transmitted and received accurately and on time to meet fulfillment targets.
• Maintain up-to-date compliance documentation and ensure adherence to customer-specific shipping, labeling, and packaging requirements.
• Review and dispute chargebacks when applicable and ensure proper routing documentation is prepared and shared.

Returns & Credits

• Manage the return authorization process and coordinate with the warehouse/3PL to process returns efficiently.
• Issue credits and adjustments accurately and in a timely manner.

Reporting & Process Improvement

• Maintain accurate and up-to-date records in ERP/OMS systems, ensuring order integrity across platforms.
• Generate and distribute weekly order and shipping status reports.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.

Qualifications:

• Must have minimum 2–4 years of experience in wholesale order management or customer service, preferably in contemporary or luxury apparel.
• Must have demonstrated strong understanding of EDI transactions and wholesale compliance requirements.
• Must have demonstrated proficiency with ERP and order management systems (e.g., NetSuite, NuOrder, JOOR, Shopify, or similar platforms).
• Must have exceptional organizational skills with high attention to detail.
• Must have clear and professional communication skills with a customer-first mindset.
• Must have ability to thrive in a fast-paced, deadline-driven environment.
• Undergraduate degree from an accredited university preferred.

Benefits:

We offer a competitive benefits package including medical, dental, vision, FSA, 401(k) and PTO. Additionally, we offer a generous clothing allowance and 50% employee discount off retail.

About Us:

SIMKHAI designs for the elevated everyday with innovative techniques and timeless craftsmanship.

Founded in 2010 by designer Jonathan Simkhai, the studio takes inspiration from architects and sculptors alike, blending progressive construction techniques with intimate hand-detailing to create truly special garments and lifestyle design.

A 2015 winner of the prestigious CFDA/ Vogue Fashion Fund, the studio has earned recognition for its original silhouettes, quality constructions, and timeless elegance.

SIMKHAI continues to nurture an inspired creative community around the brand’s home in Los Angeles, sharing their designs and stories with women around the world who live artful, unapologetic lives.

Job DescriptionJob Description Benefits: 401(k) 401(k) matching Bonus based on performance Health insurance Paid time off Vision insurance Opportunity for advancement Benefits/Perks Flexible hourly Schedule Competitive Pay Career Advancement Job Summary We are seeking an energetic and motivated experienced Warehouse Associate to join our team. In this position, you will support warehouse operations by receiving shipments, processing orders, and storing and organizing inventory. The ideal candidate is a team player with experience operating a warehouse, such as forklifts and pallet jacks. Responsibilities Process incoming shipments in a neat and organized fashion Pull stock to fulfill and prepare orders for shipping Ensure orders are accurate and maintain a high level of customer satisfaction Inspect incoming shipments for any damages, defects, or errors Adhere to all health and safety guidelines Qualifications A high school diploma/GED is Previous experience working in a warehouse setting is required Ability to use warehouse equipment, including forklifts, pallet jacks, and hand trucks Capable of standing for long periods and lifting heavy objects Ability to work with limited supervision Excellent organizational and time management skills #J-18808-Ljbffr

Director, Global Customer Care and Service Management Join to apply for the Director, Global Customer Care and Service Management role at Motorola Solutions Director, Global Customer Care and Service Management Join to apply for the Director, Global Customer Care and Service Management role at Motorola Solutions Get AI-powered advice on this job and more exclusive features. This range is provided by Motorola Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $190,000.00/yr - $05,000.00/yr Direct message the job poster from Motorola Solutions Talent Acquisition Recruiter @ Motorola Solutions The Director – Global Customer Care and Delivery Operations Standards Office (DOSO) will report directly to the AVP of Global Centralized Managed Support Operations, Glenn Graves, and will be responsible for the North America, Europe, Latin America and Asia Countries delivery of Motorola Solutions’ product, portal and applications support, centralized service delivery standardized processes. A Customer Call Center Director is a senior leadership role responsible for the overall strategy, operations, and performance of a call center, aiming to maximize efficiency, customer satisfaction, and achieve organizational objectives. This candidate will play a critical role in Motorola Solutions’ transition from a product centric to a services centric business focused on Software Enterprise Solutions. As the company continues to provide and develop industry-leading solutions for their customers, the candidate is responsible for driving a service delivery operational strategy with a focus on sustainable business models, competitive advantage and differentiated customer experience. This role is responsible for ensuring an exceptional customer experience that aligns with business and strategies, mentoring and developing staff, streamlining processes, and managing a departmental budget. Key Responsibilities: Strategic Planning and Vision: Developing and implementing the call center's strategic vision, objectives, and long-term plans that align with the broader company goals, particularly those related to customer experience and business growth. Operational Management: Overseeing the day-to-day operations of the call center across various channels (phone, chat, email, social media), ensuring efficient workflow, adherence to Service Level Agreements (SLAs), and optimal resource utilization. This includes managing staffing, scheduling, and call routing. Team Leadership and Development: Leading, mentoring, and motivating a team of call center managers, supervisors, and agents. This involves setting performance goals, conducting regular performance evaluations, providing coaching and training programs, fostering a positive work environment, and addressing employee engagement and retention. Performance Monitoring and Analysis: Defining, tracking, and analyzing key performance indicators (KPIs) such such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and call abandonment rates. They use this data to identify trends, pinpoint areas for improvement, and implement data-driven strategies. Customer Experience (CX) Improvement: Championing a customer-centric culture within the call center. This involves developing and implementing best practices for customer interactions, handling escalated customer inquiries and complex issues, and actively seeking feedback to improve service quality and customer loyalty. Technology and System Optimization: Evaluating, implementing, and optimizing call center technologies and software (e.g., CRM systems, ACD/IVR systems, workforce management tools, AI-driven solutions) to enhance operational efficiency, streamline customer interactions, and improve agent productivity. Budget Management: Developing, managing, and optimizing the call center budget, including forecasting, resource allocation, and cost-control measures to ensure efficient operations and maximize return on investment. Compliance and Quality Assurance: Ensuring the call center operates in compliance with company policies, industry regulations (e.g., data privacy like GDPR, HIPAA), and quality standards. They implement quality assurance programs to monitor call quality and agent performance. Cross-functional Collaboration: Collaborating effectively with other departments like IT, Sales, Marketing, and Product to ensure seamless customer journeys, align call center initiatives with overall business objectives, and resolve inter-departmental issues impacting customer service. Staffing: Directly managing, coaching, developing and inspiring a North America and Latin America team of 250+ people across Managed and Support Operations, Centralized Services Delivery and Call Centers. Skills / Attributes Required: Master’s degree in Computer Science, Engineering or Business Management 10+ years of experience in managing technology operations and teams, with at least 6 years within a cloud development or DevOps environment; 5+ years demonstrated success in leading a highly motivated, engaged team of 100+ team members. Strong understanding of human resource management principles, practices, and procedures. Extensive customer service leadership experience, preferably within a technical contextor technology company. A depth of knowledge and tool kit of best practices across customer centric service delivery organizations. A deep understanding and appreciation of the value of building the customer experience throughout the delivery process. Proven success in driving change both in culture and organization to achieve the business objectives while simultaneously building the team morale and enthusiasm for the vision. Experience delivering services and solutions on a global scale. Ability to challenge standards to drive innovation, value and impact. Knowledge and curiosity of emerging technologies that may become relevant to building solutions. Proven success building and cultivating teams in the midst of significant change. Proven success in building relationships with peers and executives to gain input and alignment to visions and plans. Demonstrated experience in transforming teams through process improvement, performance management, realignment and hiring to achieve higher performance levels. Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent communication skills: executive presentations, written, oral, and interpersonal Experience: Additional Skills & Experience Requirements: Experience conducting planning, governance, application selection, implementations, transformation and other enhancement projects Excellent performance record and proven ability to produce positive results. Demonstrate a high level of credibility, integrity, and trust with a focus on excellent customer service, supportive workplace interactions, and a professional work ethic. Strong ability to build relationships both internally and externally, including fostering a collaborative, positive work environment with stakeholders and peers. History of increasing levels of accountability and responsibility and proven experience leading, managing, directing and motivating staff. Performance and personal competencies required for the position: Business Acumen, Thought Leadership, Decision Making, Building Relationships and Using Influence and Leading Teams: Process Orientation/Organizational Skills: Knowledge of service transition and service operations. Locations: Hybrid, Salt Lake City UT, Schaumburg, Chicago, Ft. Lauderdale, Allen TX. Target Base Salary Range: $134,600 USD - 269,200 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management Industries Public Safety and Telecommunications Referrals increase your chances of interviewing at Motorola Solutions by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Director Customer Management jobs in Schaumburg, IL . 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1 week ago Be among the first 25 applicants WHAT YOU’LL DO As a Job Description WHAT YOU’LL DO As a Service Delivery Specialist , in the Business Tech function, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end. This hybrid role reports into our Market Business Tech Operations Manager and is based out of the New York Support Office. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end Responsible for following and implementing Support Services’ vision, guiding principles, and ways of working (ITSM processes, tools, KPIs, roadmap, etc.) Assess service needs and support realization of service roadmap Oversee and improve procedures for service processes/workflows (e.g., who/what/when/how) Monitor and review service deliveries and drive related continuous improvement initiatives Be the local point of contact and provide management of local stakeholders for Support Services deliveries Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed Qualifications WHO YOU ARE We are looking for people with… Relevant experience and/or formal education such as bachelor´s degree 4+ years of experience in IT services/operations Experience in delivering services with ITIL principles Experience in managing business-critical IT services in a large enterprise-grade organization Experience managing and responding to major incidents and escalations Experience documenting test plans, test cases and test execution Experience in structuring and operating service- and change governance (e.g. approval boards) Stakeholder management and compliance Strategic Planning, Execution and Alignment Service Delivery & Service Level Management Process Management (ITIL processes) Continuous Service Improvement Change Management & Organizational Transformation Test/ Quality management Agile Methodology (e.g., SAFe, Scrum, Kanban) Problem Solving Teamwork and Collaboration Clear communication Inclusive, positive, open to feedback, willing to multitask and learn on the job Who We Are H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. Additional Information Compensation: salary range is $86,804 - $7,655 annually** This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Analyst Industries Retail Referrals increase your chances of interviewing at H&M by 2x Get notified about new Service Delivery Specialist jobs in New York, NY . OVER-THE-COUNTER (OTC) SITE INFORMATION CLERK New York, NY $9 ,640 - 152,260 9 hours ago Scheduling Coordinator - Full Time - Evening Manhattan, NY 50,000 - 60,000 3 days ago Member Experience Associate - New York City Jersey City, NJ 90,000 - 105,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end
• Responsible for following and implementing Support Services' vision, guiding principles, and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
• Assess service needs and support realization of service roadmap
• Oversee and improve procedures for service processes/workflows (e.g., who/what/when/how)
• Monitor and review service deliveries and drive related continuous improvement initiatives
• Be the local point of contact and provide management of local stakeholders for Support Services deliveries
• Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed

• Relevant experience and/or formal education such as bachelor's degree
• 4+ years of experience in IT services/operations
• Experience in delivering services with ITIL principles
• Experience in managing business-critical IT services in a large enterprise-grade organization
• Experience managing and responding to major incidents and escalations
• Experience documenting test plans, test cases and test execution
• Experience in structuring and operating service- and change governance (e.g. approval boards)
• Stakeholder management and compliance
• Strategic Planning, Execution and Alignment
• Service Delivery & Service Level Management
• Process Management (ITIL processes)
• Continuous Service Improvement
• Change Management & Organizational Transformation
• Test/ Quality management
• Agile Methodology (e.g., SAFe, Scrum, Kanban)
• Problem Solving
• Teamwork and Collaboration
• Clear communication
• Inclusive, positive, open to feedback, willing to multitask and learn on the job