40,990 Customer Service Management jobs in the United States

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _ _
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _ _
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _ _
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _ _
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _ _
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

**Job Description Summary**
This is GME role in Bahrain. Must be a US Citizen.
The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-100/129 and J85-21C engines.
All resources and logistics are required to perform services and maintenance activities on customers' site/property. These activities contribute to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
**Job Description**
**Job Title:** Field Service Representative - F110 and J85 Engines
**Company Intro/About Us:**
At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration, while fostering a culture of continuous improvement and excellence.
**Site, Business, OR Functional Area Overview:**
As part of GE Aerospace's Field Services team, you will work closely with customers to ensure the optimal operation, maintenance, and repair of GE engines. Our team is dedicated to delivering exceptional service and technical expertise to support military and commercial engine programs. We emphasize safety, quality, and customer satisfaction while fostering a collaborative and innovative work environment.
**Role Overview:**
As a Field Service Representative, you will provide technical advice and direction to the Royal Bahrain Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-100/129 engines for F-16 aircraft and J85-21C engines for F-5 aircraft. This role requires travel to domestic and international locations and involves working independently to support customer needs. Your work will directly contribute to GE Aerospace's mission of advancing the future of flight and ensuring the highest standards of safety and quality.
**Key Responsibilities:**
+ Provide advice and direction on the operation, maintenance, and repair of F110 and J85 engines and interface systems.
+ Deliver on-the-job training to maintenance personnel on techniques for adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair.
+ Guide the use of GE special tools and test equipment, emphasizing safety precautions during training.
+ Assist customers with the installation of GE engine modifications and interpretation of technical instructions.
+ Analyze and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement.
+ Support maintenance personnel in processing failure data and defect reports per customer reporting procedures.
+ Provide technical guidance to aircrew on GE engine operation and assist with maintenance planning and forecasting.
+ Relay relevant field issues or improvements to customers based on GE or international operator insights.
+ Work independently, managing workload, travel, and budget with unyielding compliance and integrity.
**The Ideal Candidate:**
The ideal candidate is a self-motivated, detail-oriented professional with strong interpersonal and leadership skills. They thrive in a fast-paced environment, possess technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, delivery, and cost.
**Required Qualifications:**
+ Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 3 years of experience in a field service/maintenance position).
+ Minimum of 3 years of experience supporting military and/or commercial engine programs.
+ F110 and J85 engine experience.
+ Strong engine test cell experience for F110 and J85 engine models.
+ Minimum of 3 years of experience in Customer Service Management.
+ U.S. Citizen.
+ Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
+ Ability and willingness to travel as required.
+ Ability and willingness to relocate to domestic or international locations to support business needs.
+ Proven ability to work independently without technical guidance.
**Preferred Qualifications:**
+ Strong customer interaction and communication skills.
+ Proven analytical and quality improvement ability.
+ Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
+ Project management experience.
+ Ability to lead and influence GE customers and peers.
+ Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
+ High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.
**Additional Information:**
+ Shift: Flexible hours based on customer needs.
+ Background and drug screening required.
+ Physical requirements: Ability to lift up to 25 lbs and work in manufacturing environments.
+ Environmental notes: Exposure to aircraft maintenance environments.
**Closing:**
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Join us and be part of a team that is redefining the future of flight. Apply today!
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
This is GME role in Bahrain. Must be a US Citizen.
The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-100/129 and J85-21C engines.
All resources and logistics are required to perform services and maintenance activities on customers' site/property. These activities contribute to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
**Job Description**
**Job Title:** Field Service Representative - F110 and J85 Engines
**Company Intro/About Us:**
At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration, while fostering a culture of continuous improvement and excellence.
**Site, Business, OR Functional Area Overview:**
As part of GE Aerospace's Field Services team, you will work closely with customers to ensure the optimal operation, maintenance, and repair of GE engines. Our team is dedicated to delivering exceptional service and technical expertise to support military and commercial engine programs. We emphasize safety, quality, and customer satisfaction while fostering a collaborative and innovative work environment.
**Role Overview:**
As a Field Service Representative, you will provide technical advice and direction to the Royal Bahrain Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-100/129 engines for F-16 aircraft and J85-21C engines for F-5 aircraft. This role requires travel to domestic and international locations and involves working independently to support customer needs. Your work will directly contribute to GE Aerospace's mission of advancing the future of flight and ensuring the highest standards of safety and quality.
**Key Responsibilities:**
+ Provide advice and direction on the operation, maintenance, and repair of F110 and J85 engines and interface systems.
+ Deliver on-the-job training to maintenance personnel on techniques for adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair.
+ Guide the use of GE special tools and test equipment, emphasizing safety precautions during training.
+ Assist customers with the installation of GE engine modifications and interpretation of technical instructions.
+ Analyze and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement.
+ Support maintenance personnel in processing failure data and defect reports per customer reporting procedures.
+ Provide technical guidance to aircrew on GE engine operation and assist with maintenance planning and forecasting.
+ Relay relevant field issues or improvements to customers based on GE or international operator insights.
+ Work independently, managing workload, travel, and budget with unyielding compliance and integrity.
**The Ideal Candidate:**
The ideal candidate is a self-motivated, detail-oriented professional with strong interpersonal and leadership skills. They thrive in a fast-paced environment, possess technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, delivery, and cost.
**Required Qualifications:**
+ Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 3 years of experience in a field service/maintenance position).
+ Minimum of 3 years of experience supporting military and/or commercial engine programs.
+ F110 and J85 engine experience.
+ Strong engine test cell experience for F110 and J85 engine models.
+ Minimum of 3 years of experience in Customer Service Management.
+ U.S. Citizen.
+ Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
+ Ability and willingness to travel as required.
+ Ability and willingness to relocate to domestic or international locations to support business needs.
+ Proven ability to work independently without technical guidance.
**Preferred Qualifications:**
+ Strong customer interaction and communication skills.
+ Proven analytical and quality improvement ability.
+ Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
+ Project management experience.
+ Ability to lead and influence GE customers and peers.
+ Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
+ High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.
**Additional Information:**
+ Shift: Flexible hours based on customer needs.
+ Background and drug screening required.
+ Physical requirements: Ability to lift up to 25 lbs and work in manufacturing environments.
+ Environmental notes: Exposure to aircraft maintenance environments.
**Closing:**
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Join us and be part of a team that is redefining the future of flight. Apply today!
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
This is GME role in Bahrain. Must be a US Citizen.
The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-100/129 and J85-21C engines.
All resources and logistics are required to perform services and maintenance activities on customers' site/property. These activities contribute to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
**Job Description**
**Job Title:** Field Service Representative - F110 and J85 Engines
**Company Intro/About Us:**
At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration, while fostering a culture of continuous improvement and excellence.
**Site, Business, OR Functional Area Overview:**
As part of GE Aerospace's Field Services team, you will work closely with customers to ensure the optimal operation, maintenance, and repair of GE engines. Our team is dedicated to delivering exceptional service and technical expertise to support military and commercial engine programs. We emphasize safety, quality, and customer satisfaction while fostering a collaborative and innovative work environment.
**Role Overview:**
As a Field Service Representative, you will provide technical advice and direction to the Royal Bahrain Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-100/129 engines for F-16 aircraft and J85-21C engines for F-5 aircraft. This role requires travel to domestic and international locations and involves working independently to support customer needs. Your work will directly contribute to GE Aerospace's mission of advancing the future of flight and ensuring the highest standards of safety and quality.
**Key Responsibilities:**
+ Provide advice and direction on the operation, maintenance, and repair of F110 and J85 engines and interface systems.
+ Deliver on-the-job training to maintenance personnel on techniques for adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair.
+ Guide the use of GE special tools and test equipment, emphasizing safety precautions during training.
+ Assist customers with the installation of GE engine modifications and interpretation of technical instructions.
+ Analyze and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement.
+ Support maintenance personnel in processing failure data and defect reports per customer reporting procedures.
+ Provide technical guidance to aircrew on GE engine operation and assist with maintenance planning and forecasting.
+ Relay relevant field issues or improvements to customers based on GE or international operator insights.
+ Work independently, managing workload, travel, and budget with unyielding compliance and integrity.
**The Ideal Candidate:**
The ideal candidate is a self-motivated, detail-oriented professional with strong interpersonal and leadership skills. They thrive in a fast-paced environment, possess technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, delivery, and cost.
**Required Qualifications:**
+ Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 3 years of experience in a field service/maintenance position).
+ Minimum of 3 years of experience supporting military and/or commercial engine programs.
+ F110 and J85 engine experience.
+ Strong engine test cell experience for F110 and J85 engine models.
+ Minimum of 3 years of experience in Customer Service Management.
+ U.S. Citizen.
+ Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
+ Ability and willingness to travel as required.
+ Ability and willingness to relocate to domestic or international locations to support business needs.
+ Proven ability to work independently without technical guidance.
**Preferred Qualifications:**
+ Strong customer interaction and communication skills.
+ Proven analytical and quality improvement ability.
+ Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
+ Project management experience.
+ Ability to lead and influence GE customers and peers.
+ Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
+ High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.
**Additional Information:**
+ Shift: Flexible hours based on customer needs.
+ Background and drug screening required.
+ Physical requirements: Ability to lift up to 25 lbs and work in manufacturing environments.
+ Environmental notes: Exposure to aircraft maintenance environments.
**Closing:**
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Join us and be part of a team that is redefining the future of flight. Apply today!
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
This is GME role in Bahrain. Must be a US Citizen.
The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-100/129 and J85-21C engines.
All resources and logistics are required to perform services and maintenance activities on customers' site/property. These activities contribute to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
**Job Description**
**Job Title:** Field Service Representative - F110 and J85 Engines
**Company Intro/About Us:**
At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration, while fostering a culture of continuous improvement and excellence.
**Site, Business, OR Functional Area Overview:**
As part of GE Aerospace's Field Services team, you will work closely with customers to ensure the optimal operation, maintenance, and repair of GE engines. Our team is dedicated to delivering exceptional service and technical expertise to support military and commercial engine programs. We emphasize safety, quality, and customer satisfaction while fostering a collaborative and innovative work environment.
**Role Overview:**
As a Field Service Representative, you will provide technical advice and direction to the Royal Bahrain Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-100/129 engines for F-16 aircraft and J85-21C engines for F-5 aircraft. This role requires travel to domestic and international locations and involves working independently to support customer needs. Your work will directly contribute to GE Aerospace's mission of advancing the future of flight and ensuring the highest standards of safety and quality.
**Key Responsibilities:**
+ Provide advice and direction on the operation, maintenance, and repair of F110 and J85 engines and interface systems.
+ Deliver on-the-job training to maintenance personnel on techniques for adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair.
+ Guide the use of GE special tools and test equipment, emphasizing safety precautions during training.
+ Assist customers with the installation of GE engine modifications and interpretation of technical instructions.
+ Analyze and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement.
+ Support maintenance personnel in processing failure data and defect reports per customer reporting procedures.
+ Provide technical guidance to aircrew on GE engine operation and assist with maintenance planning and forecasting.
+ Relay relevant field issues or improvements to customers based on GE or international operator insights.
+ Work independently, managing workload, travel, and budget with unyielding compliance and integrity.
**The Ideal Candidate:**
The ideal candidate is a self-motivated, detail-oriented professional with strong interpersonal and leadership skills. They thrive in a fast-paced environment, possess technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, delivery, and cost.
**Required Qualifications:**
+ Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 3 years of experience in a field service/maintenance position).
+ Minimum of 3 years of experience supporting military and/or commercial engine programs.
+ F110 and J85 engine experience.
+ Strong engine test cell experience for F110 and J85 engine models.
+ Minimum of 3 years of experience in Customer Service Management.
+ U.S. Citizen.
+ Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
+ Ability and willingness to travel as required.
+ Ability and willingness to relocate to domestic or international locations to support business needs.
+ Proven ability to work independently without technical guidance.
**Preferred Qualifications:**
+ Strong customer interaction and communication skills.
+ Proven analytical and quality improvement ability.
+ Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
+ Project management experience.
+ Ability to lead and influence GE customers and peers.
+ Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
+ High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.
**Additional Information:**
+ Shift: Flexible hours based on customer needs.
+ Background and drug screening required.
+ Physical requirements: Ability to lift up to 25 lbs and work in manufacturing environments.
+ Environmental notes: Exposure to aircraft maintenance environments.
**Closing:**
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Join us and be part of a team that is redefining the future of flight. Apply today!
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.