131 Customer Service Management jobs in Bowers
Customer Service Agent
Posted today
Job Viewed
Job Description
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Interacts with patients and hospital departments in a thorough and professional manner utilizing excellent verbal and written communication skills. Acts as patient ambassador between clinical and operational areas to address patient inquiries related to financial matters while representing LVHN in a positive manner. Responsible for a comprehensive knowledge of the entire revenue cycle as it relates to hospital and physician billing/collection services, registration, coding and financial counseling.
Job Duties
- Utilizes a working knowledge of charging, coding and insurance requirements related to hospital and physician claims to assist patients with their inquiries.
- Proficient with multiple payment systems to effectively collect and apply hospital, physician and non-patient cash.
- Apply emotional intelligence with an empathetic approach toward crucial conversations with patient about their outstanding balances.
- Requires the ability to recognize patters of patient concerns/complaints in an effort to defuse and deescalate patient anxiety through comprehensive explanations and/or escalating to the appropriate member of the management team.
- Resolves patient's balances by offering options to address outstanding balances such as establishing a payment plan, application for Financial Assistance, update missing or incomplete information on their hospital/physician account so that the insurance claim can be resubmitted.
- Comprehensive knowledge of entire revenue cycle with a concentration in registration related functions to ensure maximum financial recoveries through accurate billing and collections.
- Conducts preliminary screening of patient's eligibility for financial assistance; provides the necessary documentation to complete the Financial Assistance Application process. Engages Financial Counselors and/or social workers when appropriate based upon information gathered from patient.
- Responsible for comprehensive knowledge of multiple legacy systems to review and address a plethora of patient questions and/or concerns.
- Review, process and interprets correspondence from a multitude of media, determine the appropriate course of action including but not limited to scanning, routing to clinical or operational areas within LVHN.
- Maintains Industry Standard Customer Call Center best practices through KPI's including, but not limited to, talk time, call quality and abandonment rate.
Minimum Qualifications
- High School Diploma/GED
- 3 years customer service or related experience in a call center environment or
- 2 years previous customer service, billing, and/or collections experience or
- 2 years healthcare experience.
- Ability to exchange factual information on patient billing and/or relay caller's needs to appropriate personnel.
- Proficient in Microsoft Office applications.
- Strong work ethic and professional demeanor.
- Strong attention to detail, accuracy and efficiency.
- Successful completion of DOE and Revenue Cycle Education within 3 months of hire.
Preferred Qualifications
- Associate's Degree in Health Care Administration, Finance or Business.
- Bi-Lingual (English/Spanish)
- Knowledge of medical terminology.
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day Shift
Address:
Primary Location:
Mack Building
Position Type:
Onsite
Union:
Not Applicable
Work Schedule:
Monday-Friday; 8:00a-4:30p
Department:
1004-13054 CSS-Patient Accounting
Customer Service Technician
Posted today
Job Viewed
Job Description
We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.
About the Role:
Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
What You'll Do:
- Install and repair residential and business communications services including telephone, internet, and video.
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
- recommend products and services that resolve their communications needs.
- Work in both buried and aerial plant requiring pole climbing and ladder skills.
- Safely operate and maintain clean and organized company service vehicle.
- Work in both inside and outside environments.
- Complete necessary safety training and follow safety standards and regulations.
- You will report to the Manager of Local Operations.
- Basic technology and math skills
- Valid driver's license and safe driving record
- Ability to distinguish colors in use of color-coded cable.
- Ability to use equipment with maximum load capacity of 275lbs.
- Ability to lift up to 50lbs, capable of working aloft.
- Ability to successfully complete required safety training.
- Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
- Ability to respond to after hour callouts.
- High School Degree or GED equivalent
- Customer service or sale experience.
- Certifications or training directly related to the position.
- Two-year technical degree in computers or electronics, or the equivalent in work experience.
- Education: High School Diploma or equivalent
- Certification/License: Must maintain a valid driver's license and a safe driving record.
- Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%
Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver's License Required: Driver's License
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Customer Service Technician
Posted today
Job Viewed
Job Description
We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.
___
About the Role:
Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
What You'll Do:
-
Install and repair residential and business communications services including telephone, internet, and video.
-
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
-
recommend products and services that resolve their communications needs.
-
Work in both buried and aerial plant requiring pole climbing and ladder skills.
-
Safely operate and maintain clean and organized company service vehicle.
-
Work in both inside and outside environments.
-
Complete necessary safety training and follow safety standards and regulations.
-
You will report to the Manager of Local Operations.
Do You Have?
-
Basic technology and math skills
-
Valid driver's license and safe driving record
-
Ability to distinguish colors in use of color-coded cable.
-
Ability to use equipment with maximum load capacity of 275lbs.
-
Ability to lift up to 50lbs, capable of working aloft.
-
Ability to successfully complete required safety training.
-
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
-
Ability to respond to after hour callouts.
-
High School Degree or GED equivalent
Even Better:
-
Customer service or sale experience.
-
Certifications or training directly related to the position.
-
Two-year technical degree in computers or electronics, or the equivalent in work experience.
Qualifications - Minimum Requirements:
-
Education: High School Diploma or equivalent
-
Certification/License: Must maintain a valid driver's license and a safe driving record.
-
Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%
Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%
Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver's License Required: Driver's License
___
Our Benefits:
-
Medical, Dental, Vision Insurance Plans
-
401K Plan
-
Health & Flexible Savings Account
-
Life and AD&D, Spousal Life, Child Life Insurance Plans
-
Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Job Details
Job Family Bargaining
Job Function Bargaining
Pay Type Hourly
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Are you passionate about providing exceptional customer service and creating positive experiences for clients? Robert Half is seeking a friendly, proactive, and detail-oriented Customer Service Representative to join a dynamic team and support our clients' business goals! You'll play a pivotal role in ensuring satisfaction, resolving inquiries, and enhancing customer loyalty.
Key Responsibilities:
+ Serve as the first point of contact for customers, handling inquiries via phone, email, and chat with professionalism and empathy.
+ Resolve customer issues promptly and accurately, ensuring a high level of satisfaction.
+ Collaborate with internal teams to streamline responses and provide timely solutions to customer requests.
+ Maintain customer records and update information accurately in the database.
+ Provide feedback and suggestions to improve customer service processes and technology tools.
+ Support the team in achieving individual and departmental service goals.
Requirements
Skills and Qualifications:
+ Exceptional interpersonal and communication skills.
+ Strong problem-solving skills and ability to think critically under pressure.
+ Experience in customer service or a related field is preferred but not required for entry-level candidates.
+ Proficiency in leveraging technology and CRM systems for efficiency.
+ A commitment to delivering outstanding customer experiences.
Apply online today!
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Technician
Posted 5 days ago
Job Viewed
Job Description
Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
**What You'll Do:**
+ Install and repair residential and business communications services including telephone, internet, and video.
+ Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
+ recommend products and services that resolve their communications needs.
+ Work in both buried and aerial plant requiring pole climbing and ladder skills.
+ Safely operate and maintain clean and organized company service vehicle.
+ Work in both inside and outside environments.
+ Complete necessary safety training and follow safety standards and regulations.
+ You will report to the Manager of Local Operations.
**Do You Have?**
+ Basic technology and math skills
+ Valid driver's license and safe driving record
+ Ability to distinguish colors in use of color-coded cable.
+ Ability to use equipment with maximum load capacity of 275lbs.
+ Ability to lift up to 50lbs, capable of working aloft.
+ Ability to successfully complete required safety training.
+ Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
+ Ability to respond to after hour callouts.
+ High School Degree or GED equivalent
**Even Better:**
+ Customer service or sale experience.
+ Certifications or training directly related to the position.
+ Two-year technical degree in computers or electronics, or the equivalent in work experience.
**Qualifications - Minimum Requirements:**
+ Education: High School Diploma or equivalent
+ Certification/License: Must maintain a valid driver's license and a safe driving record.
+ Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%
Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%
Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver's License Required: Driver's License
**___**
**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. _If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements._
**Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
**Job Details**
**Job Family** **Bargaining**
**Job Function** **Bargaining**
**Pay Type** **Hourly**
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
At Robert Half, we specialize in connecting top talent with leading companies to drive success and innovation. Our client, a dynamic and customer-focused organization, is seeking a motivated and resourceful Customer Service Representative to join their team. If you're passionate about delivering exceptional experiences and thrive in a fast-paced environment, this opportunity is for you!
Key Responsibilities:
+ Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
+ Provide accurate information about products, services, policies, and procedures to ensure customer satisfaction.
+ Resolve customer issues efficiently, escalating complex cases to appropriate departments as needed.
+ Maintain and update customer accounts and records, ensuring data privacy and accuracy.
+ Collaborate with internal teams to improve processes and customer experiences.
Requirements
Qualifications:
+ High school diploma or equivalent; some college coursework is preferred.
+ Previous experience in customer service or a related role is an advantage but not mandatory.
+ Exceptional communication skills with the ability to adapt to various customer personalities and needs.
+ Strong problem-solving abilities and a solution-oriented approach.
+ Proficiency in utilizing technology and data tools to enhance customer interactions.
Appl today!
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
**What You'll Be Doing**
+ Deliver exceptional service by responding to customer inquiries via phone, email, and other channels.
+ Process orders, returns, and account updates accurately and efficiently.
+ Collaborate with internal teams to resolve customer issues and ensure satisfaction.
+ Maintain detailed and organized records of customer interactions.
+ Identify opportunities to improve customer experience and share feedback with leadership.
**What Are We Looking For**
+ Strong communication and interpersonal skills with a customer-first mindset.
+ Ability to manage multiple tasks and prioritize in a fast-paced environment.
+ Proficiency in using customer service software and Microsoft Office tools.
+ Problem-solving skills with a proactive and solution-oriented approach.
+ Commitment to continuous learning and adapting to new processes and technologies.
**Work Environment**
This role operates is 100% on site in a professional office setting with a collaborative team culture.
**What We Offer**
+ Competitive base salary ($19.99 - $26.99 per hour),
+ 401(k) retirement savings plan with an automatic company contribution as well as matching contributions, highly competitive benefits programs, including:
+ Medical, Dental, and Vision along with Prescription Drug Benefits
+ Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
+ AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
+ Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
**Req ID** JR10008499
Be The First To Know
About the latest Customer service management Jobs in Bowers !