63 Customer Service Management jobs in Ferrysburg

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I can't live without them."_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
1181 W Randall - Coopersville, Michigan 49404
**Job Description:**
**Position Summary:**
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
**Here's what you'll do:**
+ Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
+ Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
+ Knowledgeable of product locations in the store.
+ Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
+ Train others to perform all department activities and functions.
+ Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
+ Handle spoiled/damaged products per established guidelines.
+ Maintain a clean, attractive and well stocked department.
+ Follow all PPE and Safety Guidelines
+ Follow all Food Safety and Cleaning Expectations
+ Follow Guest Experience Guidelines
+ May be assigned tasks in other departments based on customer experience need
+ Additional responsibilities may be assigned as needed
**Here's what you'll need:**
+ High school graduate or equivalent (GED)
+ Proficient Computer (email, spreadsheets, etc)
+ Ability to read, write, comprehend, and interpret documents
+ Accounting/Bookkeeping skills
+ Interpret/Analyze Financials
+ Develop/ Manage Budgets
+ Delegate/Direct/Implement
+ Suggestive Selling/Knowledge of Products
+ Detail Oriented
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I can't live without them."_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
1116 Robbins Road - Grand Haven, Michigan 49417
**Job Description:**
**Position Summary:**
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
**Here's what you'll do:**
+ Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
+ Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
+ Knowledgeable of product locations in the store.
+ Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
+ Train others to perform all department activities and functions.
+ Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
+ Handle spoiled/damaged products per established guidelines.
+ Maintain a clean, attractive and well stocked department.
+ Follow all PPE and Safety Guidelines
+ Follow all Food Safety and Cleaning Expectations
+ Follow Guest Experience Guidelines
+ May be assigned tasks in other departments based on customer experience need
+ Additional responsibilities may be assigned as needed
**Here's what you'll need:**
+ High school graduate or equivalent (GED)
+ Proficient Computer (email, spreadsheets, etc)
+ Ability to read, write, comprehend, and interpret documents
+ Accounting/Bookkeeping skills
+ Interpret/Analyze Financials
+ Develop/ Manage Budgets
+ Delegate/Direct/Implement
+ Suggestive Selling/Knowledge of Products
+ Detail Oriented
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I can't live without them."_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
6370 Lake Michigan Dr - Allendale, Michigan 49401
**Job Description:**
**Position Summary:**
This role is responsible for overseeing tasks and/or team members within a Customer Service Sales department including activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining, and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties?
**Here is what you'll do:**
+ Train and on-board new team members on their roles and responsibilities
+ Manage breaks and time sheets for associates
+ Ensure all company sponsored training has been completed by team
+ Answer and respond to all incoming?customers'?telephone calls and emails in a courteous and professional manner?
+ Maintain documentation of inquiries, requests and issues in customer interaction tracking database?
+ Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision?
+ Ensure customer issues are addressed promptly; follow issues through to completion and partner with other departments as needed to ensure resolution?
+ Work with?customers?and/or other departments to ensure communication and status updates of issue resolution?
+ Enter orders into?the system?as?required?in?a timely?and?accurate?manner?
+ Track,?maintain, update and correct orders in?the system?and resolve routine?issues,?as necessary?
+ Escalate issues to management as appropriate (i.e., missing, or incorrect orders, order accuracy issues, etc.)?
+ Prepare, distribute, and maintain department paperwork, records, and reports accordingly (i.e., customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports)?
+ Review and organize records for accuracy and completeness?
+ Distribute and/or deliver incoming and outgoing mail as?assigned?
+ May maintain delivery schedules (both holiday and non-holiday)?
+ Customer Credits and/or Billing Process Vendor Credit Memo (VCM) payments (military)
+ Verify pricing for all items included in a return authorization request?
+ Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls?
+ Process distribution center billing rollups with?DeCA (military)
+ Escalate technology related issues to IT (Information Technology) Customer Support Center for resolution?
+ Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required?
+ Handle Consumer inquiries and work with internal teams to provide resolution.
+ Quality Assurance Work with external manufacturers to address concerns and establish corrective actions?
+ Additional responsibilities may be assigned as needed?
**Here is what you will need:** ?
+ High School Diploma (required) or GED?
+ One year in sales, customer service, retail or wholesale experience strongly preferred?
+ Microsoft office skills: must be highly proficient with Microsoft Excel and Word?
+ Oral and written communication skills are necessary?
+ Customer service skills, and telephone etiquette?
+ Good organizational skills to prioritize and multitask effectively?
+ Ability to work independently and with others?
+ Ability to analyze data?
+ Ability to use tact and judgment to respond to customer?concerns and?work cohesively with a team?
+ Ability to work efficiently with frequent interruptions?
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I can't live without them."_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
6370 Lake Michigan Dr - Allendale, Michigan 49401
**Job Description:**
**Position Summary:**
This role is responsible for overseeing tasks and/or team members within a Customer Service Sales department including activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining, and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties?
**Here is what you'll do:**
+ Train and on-board new team members on their roles and responsibilities
+ Manage breaks and time sheets for associates
+ Ensure all company sponsored training has been completed by team
+ Answer and respond to all incoming?customers'?telephone calls and emails in a courteous and professional manner?
+ Maintain documentation of inquiries, requests and issues in customer interaction tracking database?
+ Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision?
+ Ensure customer issues are addressed promptly; follow issues through to completion and partner with other departments as needed to ensure resolution?
+ Work with?customers?and/or other departments to ensure communication and status updates of issue resolution?
+ Enter orders into?the system?as?required?in?a timely?and?accurate?manner?
+ Track,?maintain, update and correct orders in?the system?and resolve routine?issues,?as necessary?
+ Escalate issues to management as appropriate (i.e., missing, or incorrect orders, order accuracy issues, etc.)?
+ Prepare, distribute, and maintain department paperwork, records, and reports accordingly (i.e., customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports)?
+ Review and organize records for accuracy and completeness?
+ Distribute and/or deliver incoming and outgoing mail as?assigned?
+ May maintain delivery schedules (both holiday and non-holiday)?
+ Customer Credits and/or Billing Process Vendor Credit Memo (VCM) payments (military)
+ Verify pricing for all items included in a return authorization request?
+ Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls?
+ Process distribution center billing rollups with?DeCA (military)
+ Escalate technology related issues to IT (Information Technology) Customer Support Center for resolution?
+ Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required?
+ Handle Consumer inquiries and work with internal teams to provide resolution.
+ Quality Assurance Work with external manufacturers to address concerns and establish corrective actions?
+ Additional responsibilities may be assigned as needed?
**Here is what you will need:** ?
+ High School Diploma (required) or GED?
+ One year in sales, customer service, retail or wholesale experience strongly preferred?
+ Microsoft office skills: must be highly proficient with Microsoft Excel and Word?
+ Oral and written communication skills are necessary?
+ Customer service skills, and telephone etiquette?
+ Good organizational skills to prioritize and multitask effectively?
+ Ability to work independently and with others?
+ Ability to analyze data?
+ Ability to use tact and judgment to respond to customer?concerns and?work cohesively with a team?
+ Ability to work efficiently with frequent interruptions?
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.