181 Customer Service Management jobs in Silver Grove

We are seeking an experienced UKG Pro WFM developer with deep application expertise (including Timekeeping, Attendance, Accruals, and Advanced Scheduling) and knowledge of the Boomi integration layer (CRT functional builds). This position will play a key technical developer role in optimizing and maintaining our UKG Pro WFM application to support evolving business needs, ensuring timely resolution of issues, continuous improvement of system performance, and alignment with best practices.

Hours: 40 hours per week; Monday through Friday from 8:30-5:00 PM

Location: Primarily remote - candidate must be local for onsite travel as needed to our various Massachusetts locations including Lowell General Hospital, Melrose Wakefield Hospital, Tufts Medical Center, and our Burlington Corporate Headquarters.

Job Profile Summary

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A specialist level role that is a recognized subject matter expert in job area typically obtained through advanced education and work experience. Typically manages large projects or processes with limited oversight from manager, coaches, reviews and delegates work to lower level professionals, resolving difficult and often complex problems.

Job Overview

This position supports the design, build, testing, implementation, education, and daily maintenance/use of client applications as well as, other third-party vendor solutions that are more complex, more technical, and/or more critical to Tufts Medicine operations. This position requires regular engagement with teams, departments, and key stakeholders to gain context and an understanding of pertinent business processes and workflows. Serving in a lead capacity, possesses strong organization and project management skills, the ability to influence the performance of a collective team of resources that may not report directly to them, prioritize and delegate tasks, and facilitate initiatives from inception through completion by established deliverable dates.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Computer Science, Information Systems, or related technical field.

2. Appropriate certifications or obtain certifications within a reasonable timeline.

3. Six (6) years of healthcare business analyst/IT experience.

Preferred Qualifications:

1. Master's degree in Computer Science, Information Systems, or related technical field.

2. Eight (8) years of healthcare business analyst/IT experience.

3. Experience with software development and software testing/QA.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Serves as an experienced business specialist and technology generalist responsible for aligning technology solutions with business needs per the strategic direction set forth by leadership and key stakeholders.

2. Develops detailed understanding of application functionality by attending training and/or reading documentation.

3. Serves as an intermediary between internal groups and third-party solutions or vendors to ensure the integrity and optimization of the technical build or solution is optimal.

4. Leads more complex builds and issue research/resolution tasks.

5. Secures sufficient and thorough system testing consistent with protocols established by the organizations governance committees prior to approving the migration of updates into the production environment.

6. Develops and maintains standard technical and operational documentation for all implemented efforts to support sustainability and end-user education/ experience/ results.

7. Manages medium to large sized projects with minimal managerial oversight.

8. Actively seeks on-going education and understanding of current/ available system functionality, benefits, and implementation requirements to ensure competence as a subject matter expert ("SME") in areas of assigned focus.

9. Engages continuously with operational teams to gain context and an understanding of pertinent business processes and workflows.

10. Promotes and champions a technology enabled, data-driven operations across the health system; aims to establish formal measures of performance for all initiatives, implemented workflow, and as determine fitting to quantify other efforts/ output.

11. As assigned, conducts research and analyses sufficient to vet the application of technologies with potential to enhance business processes/ performance. Presents findings aligned with measurable optimization to leaders/ applicable decision makers for consideration.

12. Serves as team lead assigned to specific initiatives and daily scope of responsibilities.

13. Provides technical and professional guidance to less experienced team members to develop strong team dynamics and ensure the quality of the work output.

14. Demonstrates openness and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirements.

Physical Requirements:

1. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.

2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.

3. Requires ability to see computer screen, monitoring equipment and reports.

Skills & Abilities:

1. Ability to use Microsoft Office Outlook, Teams, Word, Excel, Power Point, Visio.

2. Ability to gain additional competence using Microsoft Access, Project Management software.

3. Strong technical, analytical, problem-solving, project management skills.

4. Knowledge of organization and project management methodologies.

5. Ability to influence others to prioritize and complete tasks, through completion by established deliverable dates.

6. Ability and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirement.

7. High degree of professionalism and integrity is required.

8. Effective team player.

9. Strong written and verbal communication with excellent customer service orientation.

10. Ability to understand and explain complex, technical information to a non-technical user.

11. Ability to be agile and navigate through uncertainty; support team members ability to do the same.

12. Ability to interpret data and identify meaningful patterns.

13. Ability to be resourceful in gathering pertinent information to inform decision-making.

14. Ability to manage and balance multiple priorities simultaneously. Organize work effectively; seek timely guidance as requires in order to complete all assigned work by established deliverable date.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at

We are seeking an experienced UKG Pro WFM developer with deep application expertise (including Timekeeping, Attendance, Accruals, and Advanced Scheduling) and knowledge of the Boomi integration layer (CRT functional builds). This position will play a key technical developer role in optimizing and maintaining our UKG Pro WFM application to support evolving business needs, ensuring timely resolution of issues, continuous improvement of system performance, and alignment with best practices.

Hours: 40 hours per week; Monday through Friday from 8:30-5:00 PM

Location: Primarily remote - candidate must be local for onsite travel as needed to our various Massachusetts locations including Lowell General Hospital, Melrose Wakefield Hospital, Tufts Medical Center, and our Burlington Corporate Headquarters.

Job Profile Summary

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A specialist level role that is a recognized subject matter expert in job area typically obtained through advanced education and work experience. Typically manages large projects or processes with limited oversight from manager, coaches, reviews and delegates work to lower level professionals, resolving difficult and often complex problems.

Job Overview

This position supports the design, build, testing, implementation, education, and daily maintenance/use of client applications as well as, other third-party vendor solutions that are more complex, more technical, and/or more critical to Tufts Medicine operations. This position requires regular engagement with teams, departments, and key stakeholders to gain context and an understanding of pertinent business processes and workflows. Serving in a lead capacity, possesses strong organization and project management skills, the ability to influence the performance of a collective team of resources that may not report directly to them, prioritize and delegate tasks, and facilitate initiatives from inception through completion by established deliverable dates.

Job Description

Minimum Qualifications:

1. Bachelor’s degree in Computer Science, Information Systems, or related technical field.

2. Appropriate certifications or obtain certifications within a reasonable timeline.

3. Six (6) years of healthcare business analyst/IT experience.

Preferred Qualifications:

1. Master’s degree in Computer Science, Information Systems, or related technical field.

2. Eight (8) years of healthcare business analyst/IT experience.

3. Experience with software development and software testing/QA.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Serves as an experienced business specialist and technology generalist responsible for aligning technology solutions with business needs per the strategic direction set forth by leadership and key stakeholders.

2. Develops detailed understanding of application functionality by attending training and/or reading documentation.

3. Serves as an intermediary between internal groups and third-party solutions or vendors to ensure the integrity and optimization of the technical build or solution is optimal.

4. Leads more complex builds and issue research/resolution tasks.

5. Secures sufficient and thorough system testing consistent with protocols established by the organizations governance committees prior to approving the migration of updates into the production environment.

6. Develops and maintains standard technical and operational documentation for all implemented efforts to support sustainability and end-user education/ experience/ results.

7. Manages medium to large sized projects with minimal managerial oversight.

8. Actively seeks on-going education and understanding of current/ available system functionality, benefits, and implementation requirements to ensure competence as a subject matter expert (“SME”) in areas of assigned focus.

9. Engages continuously with operational teams to gain context and an understanding of pertinent business processes and workflows.

10. Promotes and champions a technology enabled, data-driven operations across the health system; aims to establish formal measures of performance for all initiatives, implemented workflow, and as determine fitting to quantify other efforts/ output.

11. As assigned, conducts research and analyses sufficient to vet the application of technologies with potential to enhance business processes/ performance. Presents findings aligned with measurable optimization to leaders/ applicable decision makers for consideration.

12. Serves as team lead assigned to specific initiatives and daily scope of responsibilities.

13. Provides technical and professional guidance to less experienced team members to develop strong team dynamics and ensure the quality of the work output.

14. Demonstrates openness and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirements.

Physical Requirements:

1. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.

2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.

3. Requires ability to see computer screen, monitoring equipment and reports.

Skills & Abilities:

1. Ability to use Microsoft Office Outlook, Teams, Word, Excel, Power Point, Visio.

2. Ability to gain additional competence using Microsoft Access, Project Management software.

3. Strong technical, analytical, problem-solving, project management skills.

4. Knowledge of organization and project management methodologies.

5. Ability to influence others to prioritize and complete tasks, through completion by established deliverable dates.

6. Ability and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirement.

7. High degree of professionalism and integrity is required.

8. Effective team player.

9. Strong written and verbal communication with excellent customer service orientation.

10. Ability to understand and explain complex, technical information to a non-technical user.

11. Ability to be agile and navigate through uncertainty; support team members ability to do the same.

12. Ability to interpret data and identify meaningful patterns.

13. Ability to be resourceful in gathering pertinent information to inform decision-making.

14. Ability to manage and balance multiple priorities simultaneously. Organize work effectively; seek timely guidance as requires in order to complete all assigned work by established deliverable date.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com .
Strategy & Consulting: We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.
The Work:Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.People in our Public Service group serve an array of clients across state and local government, non-profit, and educational industries.The Public Service Manager is experienced delivering programmatic, operational, and organization design, transformation and service delivery in performance and outcome improvements. The manager will also design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.
Ability to travel 75%+. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Here's What You Need:- Bachelor's degree or equivalent to 12 years of working experience.- A minimum of 5 years of high value consulting experience- A minimum of 5 years of public service experience
- A minimum of 5 years of government finance and budgeting experience
Bonus Points If:- You have experience bringing innovative ideas to projects
- A minimum of 5 years of experience leading workstreams and meeting deadlines
- A minimum of 5 years of experience working with c-level client executives- A minimum of 5 years of large-scale delivery experience with minimal help
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $94,400 to $93,800
Colorado 94,400 to 253,800
District of Columbia 100,500 to 270,300
Illinois 87,400 to 253,800
Minnesota 94,400 to 253,800
Maryland 94,400 to 253,800
New York/New Jersey 87,400 to 293,800
Washington 100,500 to 270,300
#LI-NA
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.
Why should you apply?
+ Free Meals during your shift
+ Flexible Scheduling
+ Fun Work Environment
+ Paid Training
+ Advancement Opportunities
+ Competitive Pay
+ GED/Scholarship Opportunities
+ Retail Discount Program to save $ at other retail establishments.
+ Referral Program available at Most Locations - ask for details.
+ Early Access to New Menu Items
The successful Customer Service Crew Member is able to:
+ Greet and positively engage guests in the restaurant.
+ Accurately accept the guests' orders and process payments.
+ Address and resolve all guest inquiries and concerns in a timely manner.
+ Maintain a safe, secure, and comfortable area for guests and team members.
+ Work well with our Delivery Partners
+ Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.
The successful Food/Kitchen Service Crew Member is able to:
+ Answering questions about menu items and promotions
+ Prepare Ingredients and Menu Items
+ Restocking product and workstations
+ Using food preparation equipment including ovens, fryers, grills and various kitchen equipment
+ Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors
Requirements:
+ Must be at least 16 years of age. No previous experience required.
+ Must have reliable transportation.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
+ Must be able to stand for long periods of time.
+ Must be able to lift up to 50 lbs. with assistance.
+ Must get along well with coworkers and guests through a positive and friendly demeanor.
If you are looking for a delicious and fun opportunity to work in the food and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible scheduling, employee discounts, paid training, and the chance to advance your career. Apply now and become a part of our highly skilled and motivated crew!
Company Introduction
At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Location:  9960 Alliance Road, Cincinnati, OH 45242

Title: Customer Service Rep

Shift:  M-F, 8 am - 5 pm

Pay : $30,750 - $1,250

This position is an extension of the sales team and has responsibility for supporting an assigned Customer account base.  He/She will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.  The Customer Service Representative will lead various projects completing them timely. The Customer Service Representative will work closely with Sales, Operations and Finance as well as outside vendors and other U.S. Corrugated personnel, to ensure that Customer and production needs and requirements are achieved.

Responsibilities:

Customer Service

• Demonstrate a commitment to Safety and perform job duties in accordance with company Safety policies and procedures.
• Liaise between Customer and facility by assisting Customers, production, design, shipping and account managers on a daily basis by various means.
• Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to Customer expectations.  
• Process orders and new items received from Customers and sales using various technology applications.
• Enter information into estimating system or request product quotes, as applicable, to provide costing to management for analysis and pricing.
• Provide formal quotes to sales and Customer.
• Track orders, initiating changes and expediting per Customer or sales requests. Communicate same to sales, management and Customer.
• Coordinate the necessary delivery schedules with scheduling and the shipping department communicating same with sales, management and the Customer.
• Manage and track Customer warehouse product to ensure availability and min/max levels while managing overruns and underruns.  Analyze monthly usages and re-stocking per Customer.
• Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up required.
• Address Customer complaints and questions seeking aid from sales and management as necessary.
• Follow established processes and procedures to ensure accuracy of work.
• Maintain Customer files. 
• Generate various reports and distribute accordingly.

Financial

• Maintain proper checks and balances for optimum cost benefits relative to margin and Customer pricing.
• Understand cost information and identify opportunities for cost containment and margin improvement.
• Ensure accurate product pricing for invoicing.
• Coordinate accounting credits.
• Foster a lean culture to drive continuous improvement, cost control and waste reduction in all facets of our operation.

Travel Requirements:

• Occasional visits to Customers and /or other U.S. Corrugated plants.  
• Must be willing to travel overnight by various means.   
• Ability to work additional hours on an occasional basis, including Saturday.  Valid driver’s license required.

Requirements:

• High School Diploma or equivalent. 
• Minimum of 2+ years customer relation experience. 
• Excellent Customer Service, Computer, and Administrative skills.
• Excellent Verbal and Communication Skills.
• Knowledge of manufacturing process.
• Analyze and solve problems.
• Build relationships.
• Good organizational skills.
• Preferred - two-year degree or four-year degree.
• Preferred - Knowledge of corrugated manufacturing.

The pay range for this position is $30,750 - $51,2 0 depending on your role, level and location. The benefits for this role may include short-term bonus incentives, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number or programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Location:  9960 Alliance Road, Cincinnati, OH 45242

Title: Customer Service Rep

Shift:  M-F, 8 am - 5 pm

Pay : $30,750 - $1,250

This position is an extension of the sales team and has responsibility for supporting an assigned Customer account base.  He/She will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.  The Customer Service Representative will lead various projects completing them timely. The Customer Service Representative will work closely with Sales, Operations and Finance as well as outside vendors and other U.S. Corrugated personnel, to ensure that Customer and production needs and requirements are achieved.

Responsibilities:

Customer Service

• Demonstrate a commitment to Safety and perform job duties in accordance with company Safety policies and procedures.
• Liaise between Customer and facility by assisting Customers, production, design, shipping and account managers on a daily basis by various means.
• Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to Customer expectations.  
• Process orders and new items received from Customers and sales using various technology applications.
• Enter information into estimating system or request product quotes, as applicable, to provide costing to management for analysis and pricing.
• Provide formal quotes to sales and Customer.
• Track orders, initiating changes and expediting per Customer or sales requests. Communicate same to sales, management and Customer.
• Coordinate the necessary delivery schedules with scheduling and the shipping department communicating same with sales, management and the Customer.
• Manage and track Customer warehouse product to ensure availability and min/max levels while managing overruns and underruns.  Analyze monthly usages and re-stocking per Customer.
• Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up required.
• Address Customer complaints and questions seeking aid from sales and management as necessary.
• Follow established processes and procedures to ensure accuracy of work.
• Maintain Customer files. 
• Generate various reports and distribute accordingly.

Financial

• Maintain proper checks and balances for optimum cost benefits relative to margin and Customer pricing.
• Understand cost information and identify opportunities for cost containment and margin improvement.
• Ensure accurate product pricing for invoicing.
• Coordinate accounting credits.
• Foster a lean culture to drive continuous improvement, cost control and waste reduction in all facets of our operation.

Travel Requirements:

• Occasional visits to Customers and /or other U.S. Corrugated plants.  
• Must be willing to travel overnight by various means.   
• Ability to work additional hours on an occasional basis, including Saturday.  Valid driver’s license required.

Requirements:

• High School Diploma or equivalent. 
• Minimum of 2+ years customer relation experience. 
• Excellent Customer Service, Computer, and Administrative skills.
• Excellent Verbal and Communication Skills.
• Knowledge of manufacturing process.
• Analyze and solve problems.
• Build relationships.
• Good organizational skills.
• Preferred - two-year degree or four-year degree.
• Preferred - Knowledge of corrugated manufacturing.

The pay range for this position is $30,750 - $51,2 0 depending on your role, level and location. The benefits for this role may include short-term bonus incentives, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number or programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.