40 Customer Service Manager jobs in District Heights

Title: Customer Service Manager Title: Customer Service Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Why Join Us? + Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. + Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. + Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. This is a contingent position based upon contract award KBR is seeking a highly motivated and career-oriented Customer Service Manager to join our team supporting a government client with locations in Washington Metropolitan Area. Key Responsibilities: + As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support: + Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system. + Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them. + Track and monitor all requests and administer customer service satisfaction surveys + Assist in parking management and issuance of permit. + Providing administrative support for special events and conferences. + You will manage this Service Center team ensuring that the critical services above are provided to the customer in a timely and efficient manner. + You will be responsible for ensuring that there is adequate support staff available during core operations hours. + You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week. Qualifications Required: + Clearance Requirement: TS/SCI + 4 years' experience in management role overseeing customer service operations of experience + Must be a US Citizen + Certified Customer Service Manager (CCSM); Customer Service Excellence Certification + Demonstrated management experience, ideally in a customer service capacity. + The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team. + Strong written and oral communication skills. + The desire to help solve problems and concerns of others. + Ability to work with others and stay calm when clients may be stressed. + Experience using common office software such as Microsoft Office. + Experience entering data into computer systems. Desired: + Bachelor's degree in business administration, Communications, Public Relations, or a related field Basic Compensation: $42,600 - $73,000 This rate is for MD only The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title:
Customer Service Manager
Title:
Customer Service Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Manager to join our team supporting a government client with locations in Washington Metropolitan Area.
Key Responsibilities:
+ As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
+ You will manage this Service Center team ensuring that the critical services above are provided to the customer in a timely and efficient manner.
+ You will be responsible for ensuring that there is adequate support staff available during core operations hours.
+ You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications
Required:
+ Clearance Requirement: TS/SCI
+ 4 years' experience in management role overseeing customer service operations of experience
+ Must be a US Citizen
+ Certified Customer Service Manager (CCSM); Customer Service Excellence Certification
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Desired:
+ Bachelor's degree in business administration, Communications, Public Relations, or a related field
Basic Compensation:
$42,600 - $73,000
This rate is for MD only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Canteen
Salary: (($65,000 - $70,000 / year))
Other Forms of Compensation: Yearly Bonus Incentive
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary:
Key Responsibilities:
+ Responsible for site visits and client retention
+ Assist branches with grand openings
+ Ensure we are compliant with local and national account standards; review corporate compliance reporting
+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
+ Coordinate efforts to improve the customer retention and client experience at the point of sale
+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
+ Drive compliance to merchandising standards
+ Assess performance by location through audit reports (Quarterly District Evaluations)
+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Preferred Qualifications:
+ A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
+ 3 years driving experience required.
+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
+ Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
+ Route management, retail and merchandising experience is preferred
+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
+ Food & beverage experience
+ Excellent communication skills required
+ Must be able to travel to client sites
+ Must be passionate about providing world class service to our clients and customers
+ Must be able to lift 50 lbs. on a consistent basis.
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
Req ID: 1422949
Canteen
Leticia Pinon

**Overview**
We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
**Responsibilities**
+ Manage all aspects of the CSC's profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
+ Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
+ Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
+ Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts, and more!
For eligibility and a full list of our benefit offerings please visit: .
$94, 342 - $105,000 (dependent upon experience)
**Qualifications**
+ Minimum of 3 years of business experience
+ Bachelor's Degree in business preferred
+ Delivery and/or distribution, sales and general management experience desired
+ Exceptional written and interpersonal communication skills
+ Ability to provide strong leadership through coaching and mentoring with a focus on customer service
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ( )_
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We can recommend jobs specifically for you!
**Job Location** _US-MD-Millersville_
**Posted Date** _3 months ago_ _(4/29/2025 10:55 AM)_
**_Job ID_** _2025-15337_
**_Category_** _Operations Management_
**_Position Type_** _Full-time Regular_

Title:
Customer Service Center Manager
Title:
Customer Service Center Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area
Key Responsibilities:
As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications:
Required:
+ Clearance Requirement: TS/SCI
+ Greater than three years' experience as a Customer Service Representative.
+ Greater than one year experience managing a team.
+ Must be a US Citizen
+ High School Diploma or GED.
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Basic Compensation:
$42,300 - $63,400
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Why Join Us? + Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. + Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. + Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. This is a contingent position based upon contract award KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area Key Responsibilities: As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support: + Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system. + Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them. + Track and monitor all requests and administer customer service satisfaction surveys + Assist in parking management and issuance of permit. + Providing administrative support for special events and conferences. You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week. Qualifications: Required: + Clearance Requirement: TS/SCI + Greater than three years' experience as a Customer Service Representative. + Greater than one year experience managing a team. + Must be a US Citizen + High School Diploma or GED. + Demonstrated management experience, ideally in a customer service capacity. + The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team. + Strong written and oral communication skills. + The desire to help solve problems and concerns of others. + Ability to work with others and stay calm when clients may be stressed. + Experience using common office software such as Microsoft Office. + Experience entering data into computer systems. Basic Compensation: $42,300 - $63,400 This range is for the Maryland area only The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title:
Customer Service Center Manager
Title:
Customer Service Center Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area
Key Responsibilities:
As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications:
Required:
+ Clearance Requirement: TS/SCI
+ Greater than three years' experience as a Customer Service Representative.
+ Greater than one year experience managing a team.
+ Must be a US Citizen
+ High School Diploma or GED.
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Basic Compensation:
$42,300 - $63,400
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**Overview**
GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.
**Responsibilities**
The CSDM role's responsibilities include but are not limited to:
+ Work with the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement
+ Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps.
+ Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary
+ Oversee a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties. The liaisons are each responsible for their own customer base and form the Service Delivery Team to provide transparency and awareness of the Network Services activities.
+ Establish effective communication between stakeholders for current service delivery, service improvement opportunities, anticipated future needs based on current trends, and requirement refinement
+ Assist technical teams with customer business goals and objects understanding to improve customer satisfaction
+ Develop a deep understanding of projects to gain insights into the scope of service delivery
+ Take accountability for service delivery performance, meeting customer expectations, and driving future demand
+ Analyze third-party as well as internal processes, and creating strategies for service delivery optimization
+ Recommend methods of improvement to ensure on time for service delivery upgrades
**Qualifications**
+ Bachelor's with 8-12 years (or commensurate experience)
+ Experience overseeing a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties.
+ Experience planning, developing, and engaging in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement.
**Clearance Required:** Must be able to obtain and maintain NIH/CIT Public Trust
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $135,000.00 - USD $144,497.00 /Yr.
Submit a referral to this job ( _US-MD-Bethesda_
**ID** _2025-5787_
**Category** _IT Infrastructure & Network Engineering & Operations_
**Position Type** _Full-Time_