35 Customer Service Manager jobs in Pompano Beach

Job Type Full-timeDescriptionOverviewWe are seeking a dedicated and proactive Client Relations Coordinator (Appointment Setter) to join our team. This position plays a key role in connecting with clients and prospective clients, ensuring they have a positive experience while scheduling appointments for our sales representatives. These appointments can be in-person or over the phone. The Appointment Setter will engage with clients, help coordinate calendars, and manage inbound and outbound calls, with the goal of increasing sales opportunities and ensuring that the sales team operates at maximum efficiency.Responsibilities:Provide excellent client service, ensuring every client and prospective client has a positive experience.Encourage referrals during client interactions to help grow the client base.Sponsor and attend "client" and "bring-a-friend" events to foster relationships and business development.Manage all inbound and outbound calls, focusing on scheduling appointments for advisors.Perform post-event follow-up with attendees and schedule subsequent appointments.Conduct daily appointment confirmation calls to ensure client meetings are secured.Input prospective client information into the CRM system for tracking and follow-up.Coordinate the internal calendars of advisors with clients and prospective clients to ensure efficient scheduling.Devote 60-70% of your day to prospecting phone calls and appointment-setting activities.Contribute to technology-driven programs aimed at growing client appointments and engagement.Prioritize appointments based on potential revenue and advisor schedules.Convert at least 50% or more of inbound phone calls into scheduled appointments.Track, assess, and report the status of events and call metrics on a daily basis.Use Microsoft Office Suite to manage and organize various aspects of the role effectively.Maintain a pleasant disposition while engaging clients and prospective clients.Provide clear explanations of services to potential clients during appointment-setting calls. Requirements Willing to travel overnight several times per month for seminars and events and up to 50% of the time.High school diploma required; some college, degree, or equivalent work experience preferred.Exceptional time management and organizational skills are essential.Ability to work independently with minimal supervision.Advanced knowledge of Microsoft Office Suite.Proficiency in calendar management, ensuring advisor schedules are well-organized.Skilled in multitasking while maintaining a positive attitude and client-focused approach.Strong professional telephone etiquette and clear verbal and written communication skills.Comfortable networking with clients, both in person and over the phone.Ability to work effectively as part of a team, collaborating with other professionals.Experience in travel and event coordination, including supply management and equipment maintenance.Must be able to work for any US employer without sponsorship.Sound Income Group is an E-Verify employer. Sound Income Group is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Join our team at Phoenix Solutions that specializes in auto glass replacement and repair. At Phoenix Solutions, our Client Relations Specialist are dedicated to making windshield and auto glass concerns hassle-free for our customers, from first contact to final installation.

As an Client Relations Specialist, you will be the face of our company, interacting directly with customers to assess their auto glass needs, explain service options, and coordinate efficient solutions. Client Relations Specialist guides clients through the process of windshield and glass replacement, working closely with our technicians to ensure a smooth and professional experience from start to finish.

Client Relations Specialist Responsibilities:

• The Client Relations Specialist will serve as the first point of contact for customers visiting our location. Greet each client with a friendly and professional demeanor, ensuring they feel comfortable and confident in our services from the moment they walk in.
• Actively listen to clients to understand the nature of their windshield or auto glass issues. Ask relevant questions to determine the extent of the damage and the best course of action, whether repair or full replacement.
• Clearly explain available service options, including types of glass, repair vs. replacement recommendations, and any associated warranties. Provide realistic timeframes for service completion and manage client expectations throughout the process.
• Use the Client Relations Specialist scheduling software to book appointments efficiently, ensuring optimal workflow for glass technicians. Confirm availability, communicate timing to clients, and make adjustments as needed to accommodate urgent cases or rescheduling.
• Assist clients with insurance-related topics, including claim submissions, verification of coverage, and communication with insurance providers. Ensure all documentation is accurate and complete to avoid delays in service.
• Reach out to clients after service to confirm their satisfaction, answer any follow-up questions, and resolve any outstanding concerns. Maintain positive client relationships to encourage repeat business and referrals.

Job Description Position OverviewUltimate Staffing Services is actively seeking a dedicated Client Relations Specialist to join their client's team in Florida. This role is pivotal in ensuring excellent customer service and maintaining strong relationships with clients. The ideal candidate will be a proactive communicator, adept at problem-solving, and committed to enhancing client satisfaction.ResponsibilitiesServe as the primary point of contact for clients, addressing inquiries and resolving issues promptly.Build and maintain strong, long-lasting client relationships through open communication and trust.Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs.Manage and document client interactions, ensuring accurate and up-to-date records.Identify opportunities to improve client satisfaction and drive continuous improvement initiatives.Prepare and present regular reports on client interactions and feedback to management.Assist in the development and implementation of client service policies and procedures.QualificationsPrevious experience in client relations or a similar role is preferred.Strong interpersonal and communication skills, both verbal and written.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficient in using customer relationship management (CRM) software.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Required Work HoursMonday to Friday, first shift.BenefitsCompetitive salary with a range of $45,000 to $50,000 per year.Comprehensive benefits package, including health, dental, and vision insurance.Opportunities for professional development and career growth.Supportive and collaborative work environment.Additional DetailsThe Client Relations Specialist role is an exciting opportunity for individuals passionate about delivering exceptional customer service and enhancing client relationships. Candidates looking to make a significant impact in a dynamic environment are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Job Reference: JN -042025-393066