Customer Service - Self Storage Manager

78284 San Antonio, Texas Public Storage

Posted 1 day ago

Job Viewed

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Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0216
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now

Customer Service - Self Storage Manager

78284 San Antonio, Texas Public Storage

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now

Customer Service - Self Storage Manager

78109 Converse, Texas Public Storage

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0317
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now

Customer Service - Self Storage Manager

78284 San Antonio, Texas Public Storage

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now

Account Manager II - Retail, Card, Multichannel Customer Service

78284 San Antonio, Texas JPMorgan Chase

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Join JPMorganChase as an Account Manager II and be the primary liaison for our clients, delivering exceptional service for complex products. Use your analytical skills to provide insights and solve problems while maintaining strong client relationships. Your innovative thinking will drive improvements and generate new ideas. At Chase, you'll make real impacts on our customers and thrive in a creative, dynamic environment where each day brings new challenges and opportunities.
As an Account Manager II within JPMorganChase, you will be the primary liaison for clients with intricate products or services, ensuring their needs are met with the highest level of customer service. Your role will involve leveraging your broad knowledge of account services to provide advice, support, and innovative solutions to complex situations. You will be expected to analyze data, identify gaps, and use your strategic thinking to make decisions that have a direct impact on our department's outcomes. Your expertise in conflict management and computer literacy will be crucial in troubleshooting problems and processing transactions. As a team leader, you will mentor and coach your colleagues, fostering an inclusive environment and promoting collaboration to achieve common goals. Your role is pivotal in driving customer satisfaction and contributing to the firm's success.
**Job responsibilities**
+ Analyze and interpret complex client data to provide insightful recommendations, leveraging your expertise in data analytics.
+ Manage high-touch client relationships, utilizing your advanced customer service skills to address inquiries, troubleshoot problems, and handle complaints.
+ Identify and resolve conflicts or potential conflicts of interest, applying your expert conflict management skills to facilitate discussions and create optimal solutions.
+ Lead and mentor a team of colleagues, using your advanced skills in team building, coaching, and delegation to foster an inclusive and collaborative environment.
+ Drive innovation within the team, challenging the status quo and encouraging creative thinking to deliver solutions that add value to our clients and the firm.
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in managing complex client relationships in a financial services setting.
+ Proven ability to analyze and interpret complex data sets to provide insightful recommendations and drive strategic decision-making.
+ Demonstrated proficiency in using advanced computer systems and technology to perform tasks, solve problems, and communicate effectively in a professional setting.
+ Experience in leading and mentoring a team, with a focus on fostering an inclusive and collaborative environment.
+ Proven track record in driving innovation within a team, challenging the status quo, and encouraging creative thinking to deliver value-added solutions.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
View Now

Account Manager II - Retail, Card, Multichannel Customer Service

78201 San Antonio, Texas JPMorgan Chase Bank, N.A.

Posted 19 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Join JPMorganChase as an Account Manager II and be the primary liaison for our clients, delivering exceptional service for complex products. Use your analytical skills to provide insights and solve problems while maintaining strong client relationships. Your innovative thinking will drive improvements and generate new ideas. At Chase, you'll make real impacts on our customers and thrive in a creative, dynamic environment where each day brings new challenges and opportunities.

As an Account Manager II within JPMorganChase, you will be the primary liaison for clients with intricate products or services, ensuring their needs are met with the highest level of customer service. Your role will involve leveraging your broad knowledge of account services to provide advice, support, and innovative solutions to complex situations. You will be expected to analyze data, identify gaps, and use your strategic thinking to make decisions that have a direct impact on our department's outcomes. Your expertise in conflict management and computer literacy will be crucial in troubleshooting problems and processing transactions. As a team leader, you will mentor and coach your colleagues, fostering an inclusive environment and promoting collaboration to achieve common goals. Your role is pivotal in driving customer satisfaction and contributing to the firm's success.

Job responsibilities

  • Analyze and interpret complex client data to provide insightful recommendations, leveraging your expertise in data analytics.
  • Manage high-touch client relationships, utilizing your advanced customer service skills to address inquiries, troubleshoot problems, and handle complaints.
  • Identify and resolve conflicts or potential conflicts of interest, applying your expert conflict management skills to facilitate discussions and create optimal solutions.
  • Lead and mentor a team of colleagues, using your advanced skills in team building, coaching, and delegation to foster an inclusive and collaborative environment.
  • Drive innovation within the team, challenging the status quo and encouraging creative thinking to deliver solutions that add value to our clients and the firm.

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in managing complex client relationships in a financial services setting.
  • Proven ability to analyze and interpret complex data sets to provide insightful recommendations and drive strategic decision-making.
  • Demonstrated proficiency in using advanced computer systems and technology to perform tasks, solve problems, and communicate effectively in a professional setting.
  • Experience in leading and mentoring a team, with a focus on fostering an inclusive and collaborative environment.
  • Proven track record in driving innovation within a team, challenging the status quo, and encouraging creative thinking to deliver value-added solutions.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Apply Now

Customer Support Concierge

78208 Fort Sam Houston, Texas Serenity Healthcare, LLC

Posted 2 days ago

Job Viewed

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Job Description

TMS Support Concierge - No Healthcare Experience Required

Who We Are:
We're top-tier concierge medicine obsessed with giving our patients the best care in the game. We're looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is EXCELLENT customer service and we'll train you on the rest.
What's the job?
You'll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient's provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It's all about driving real results and better patient outcomes.
What You'll Do:
  • Operate the TMS machine like a boss, following clinical protocols.
  • Chat with patients, keep their spirits up.
  • Stay sharp and professional in our upscale office.
  • Learn how to engage them in activities that heal their brain.
  • Team up with our squad to make sure patients are thriving.
What You Need:
  • 2+ years in a legit customer service environment. (Full time experience is required)
  • Mad interpersonal skills-warm, calm, and always professional.
  • Gotta stay steady and focused, even on tough days.
  • 100% committed to patient privacy and keeping things confidential.
  • No political activism or anything that could mess with our neutral patient vibe.
  • Ready to ace a background check and bring strong references.
Who We Want:
People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You're here to make a difference, not drama.
Who We Don't Want:
No shade, but if you've got unprofessional experience, personal struggles that could affect patient care, or you're not in it for the long haul, this isn't your spot. As a team we put patients first!
Why You'll Love It:
  • Come embrace the vibes of a cutting-edge office with a tight-knit team.
  • Grow your skills in a place that's all about excellence.
  • Help patients see real progress with game-changing treatment.
How to Slide In:
Drop your resume and a quick note about why you're a fit along with it, or email (email protected). Only the real ones will get a callback.
We're All About Fairness:
Everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.
Heads-up: This job needs you to bring your A-game with emotional maturity and professionalism. If that's not you, keep it moving.
View Now
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Customer Support Trainer

78284 San Antonio, Texas Accenture

Posted 2 days ago

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Job Description

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.
The Trainer:
Key Responsibilities:
+ Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.
+ Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service
+ Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
+ Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
+ Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
+ Ensure that training content is kept up to date based on client feedback
Role Requirements:
+ This is an onsite in San Antonio, TX
+ Must be flexible to work any shift between 6:00 am - 10:00 pm CT including weekends and holidays
+ The role requires candidate pass English Assessments (written and spoken) with a minimum score of C1 for each
Basic Qualifications:
+ Minimum of 2 years of customer support experience
+ Minimum of 6 months of training experience
Preferred Qualifications:
+ Experience working within training role
+ Excellent communication and interpersonal skills
+ Strong organizational and administrative skills
+ Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Hourly Salary Range
California $33.64 to $3.64
Colorado 28.30 to 28.30
District of Columbia 28.54 to 28.54
Illinois 26.91 to 26.91
Minnesota 25.87 to 25.87
Maryland 25.50 to 27.10
New York/New Jersey 26.56 to 34.80
Washington 27.84 to 27.84
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Customer Support Specialist

78205 San Antonio, Texas $40000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a leading technology company renowned for its innovative software solutions, is seeking a dedicated and empathetic Customer Support Specialist to join their team in San Antonio, Texas, US . This role is vital in ensuring customer satisfaction by providing exceptional technical and service-related assistance. The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong commitment to delivering a positive customer experience across various communication channels.

Key Responsibilities:
  • Serve as the first point of contact for customer inquiries via phone, email, and chat.
  • Provide timely and accurate technical support for software products, troubleshooting issues and guiding users through solutions.
  • Listen actively to customer concerns, empathize with their challenges, and provide clear, concise, and helpful information.
  • Diagnose and resolve common technical issues, escalating complex problems to higher-level support or engineering teams when necessary.
  • Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
  • Educate customers on product features, functionalities, and best practices.
  • Identify opportunities to improve the customer experience and contribute to knowledge base articles.
  • Maintain a high level of product knowledge and stay updated on new releases and features.
  • Collaborate with sales, product development, and quality assurance teams to provide customer feedback and insights.
  • Meet or exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.

Qualifications:
  • High school diploma or GED equivalent; Associate's or Bachelor's degree in a relevant field preferred.
  • Minimum of 1-3 years of experience in a customer support, helpdesk, or technical support role, preferably in a software or tech company.
  • Strong technical aptitude and ability to quickly learn new software applications.
  • Excellent verbal and written communication skills, with a professional and friendly tone.
  • Proven problem-solving skills and ability to troubleshoot technical issues effectively.
  • Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
  • Ability to work independently and as part of a collaborative team.
  • Customer-focused mindset with a strong commitment to service excellence.
  • Ability to work in a fast-paced and dynamic environment.
  • Bilingual (English/Spanish) is a plus.

Our client offers a supportive work environment, ongoing training, a competitive salary, and a comprehensive benefits package. Join a team that values its customers and employees alike.
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Customer Support Agent - (Remote)

78208 Fort Sam Houston, Texas Easy Recruiter

Posted 1 day ago

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Job Description

About the job Customer Support Agent - (Remote)

Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description :

DISCLAIMER

This position is eligible to work from home. You must live in Arizona, Arkansas, Idaho, Tennessee, or Utah to be eligible for consideration for this position.

PAY RANGE:

$16.50 - $18.00/hr DOE

EDUCATION EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

  • 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
  • 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
SKILLS AND KNOWLEDGE
  • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
  • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
  • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
  • Requires the ability to work with and maintain confidential information.
  • Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
  • Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
  • Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
  • Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Job Shift:

Varied

Schedule:

Part Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every Weekend

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

20

Employee Status:

Regular
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  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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