Customer Service Manager

78201 San Antonio, Texas $65000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client is seeking an experienced and customer-focused Customer Service Manager to lead their dedicated support team in San Antonio, Texas, US . This essential role is responsible for overseeing all aspects of customer service operations, ensuring exceptional customer experiences, and driving team performance. You will manage a team of customer service representatives, providing guidance, coaching, and performance management to foster a positive and productive work environment. Key responsibilities include developing and implementing customer service policies and procedures, monitoring service levels, and identifying areas for improvement. You will handle escalated customer issues, resolving them efficiently and effectively to maintain customer satisfaction and loyalty. Analyzing customer feedback and service data to identify trends, root causes of issues, and opportunities for process enhancement is a critical function of this role. You will also collaborate with other departments, such as sales and product development, to ensure a seamless customer journey and to communicate customer needs and insights. The ideal candidate will possess strong leadership, problem-solving, and communication skills, with a passion for delivering outstanding service. Experience in managing and motivating a customer service team is essential. This role requires a hands-on approach, with a commitment to upholding high standards of service quality. You will be responsible for training new hires, conducting regular performance reviews, and ensuring adherence to company policies and procedures. A Bachelor's degree or equivalent experience is preferred, along with a minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or management capacity. Proficiency in customer relationship management (CRM) software and a thorough understanding of customer service best practices are required. We are looking for a proactive leader dedicated to building and maintaining strong customer relationships and enhancing the overall customer experience.
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Client Services Associate

78208 Fort Sam Houston, Texas TradeJobsWorkforce

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As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

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Client Services Director

78284 San Antonio, Texas Vaco

Posted 11 days ago

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Welcome to Vaco - an uncommon company with an empowered culture. At Vaco, we welcome talented malcontents seeking a collaborative environment where creative freedom rings. Entrepreneur and sales leader sought for growing finance and accounting practice! Our clients range from CFOs and VPs of finance, tax, and internal audit as well as Controllers and Accounting Managers. They rely on us because we speak their language and understand their needs. If you have the finance and accounting credentials, business acumen, and market intelligence to deliver the right expertise, read on. Since 2002, we have grown to more than 40 locations; and with no plans of slowing down anytime soon, we are seeking big thinkers to lead us into the future. If you are looking for a conservative, bureaucratic corporation, Vaco may not be the place for you. If, however, you are a lifetime learner who thrives in a high growth, entrepreneurial environment, read on! **A Day in the Life** Your CFO client just called. Her accounting department could really use help prepping for an upcoming audit. Or maybe she needs a seasoned project manager to lead a merger integration. As Client Services Director, you are a core revenue driver, promoting Vaco to area businesses for critical projects in audit, tax, finance, accounting, and more. **Duties and Responsibilities** + Grow and develop strong relationships with clients and senior accounting & financial leaders. + Work with an elite recruitment team to fulfill special projects and interim positions in audit, financial reporting, FP&A, M&A, taxation, software implementations, and more. + Keep a regular pulse on the market as it relates to businesses and hiring trends. (e.g., Expansions, mergers/acquisitions, dissolutions, relocations, new businesses entering the market, etc.) + Establish and conduct client visits according to activity goals. + Actively develop and maintain a target account list. + Manage open client opportunities from intake to fulfillment. _The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions._ **Desired Competencies and Skills** : + **Customer/Candidate Focus -** ** ** Builds strong customer relationships and delivers customer-centric solutions. + **Results Oriented -** ** ** Consistently achieves results, even under tough circumstances. + **Communicates Effectively -** ** ** Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding. + **Planning Forethought and Alignment -** ** ** Plans and prioritizes work to meet commitments aligned with organizational goals. + **Interpersonal Intelligence -** ** ** Understands self and others' emotions and is able to manage self and others' emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity. + **Decision Quality -** ** ** Makes good and timely decisions that keep the organization moving forward. + **Collaborative -** ** ** Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction. **Education/Experience** : + Bachelor's Degree required. CPA, CFA, MBA or other professional designation highly desired. + Minimum 2 to 3 years' selling accounting/financial project solutions or comparable client relations experience in audit, tax, and/or public accounting. + Proven success achieving and/or exceeding performance goals. **Technical Skills** : + Must have working knowledge of MS Office Suite + Experience with Bullhorn preferred. **Travel** : <20% -Occasional travel to annual conference or client sites **Physical Demands:** The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position: Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion. Occasional: Standing and bending. Infrequent: Lifting up to 10 pounds. Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. An applicant may also be eligible to participate in certain incentive compensation programs based on achieving certain performance targets set forth each year and subject to the incentive compensation plan's terms and conditions. The individual may also be eligible for discretionary bonuses. Salary Range for this role: $55,000-$75,000 USD Vaco, LLC ("we," "our," or "Vaco") respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California ("consumers" or "you"). For additional details, click here ( . California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees ( . Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
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Client Services Specialist II

78208 Fort Sam Houston, Texas US Tech Solutions

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Clinical Pharmacist

Position Summary: The clinical pharmacist is an operation based role that conducts clinical reviews of medical data collected to perform prior authorization for specialty medications. The clinical pharmacist will apply clinical knowledge to plan approved criteria for prospective and concurrent reviews of cases. Duties include collaborating with the clinical review unit technicians.

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Client Services Representative I

78208 Fort Sam Houston, Texas Capital Group

Posted 5 days ago

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Job Description

"I can succeed as a Client Services Representative at Capital Group."

As a Client Services Representative, you'll take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues. You'll help callers feel comfortable and supported while they're making significant financial decisions. You'll relay complex, ever-changing information about mutual funds and financial service regulations. You'll establish trust in these interactions by learning new concepts, researching information, and demonstrating critical thinking in real-time to provide solutions.

If you have a desire to learn the mutual fund industry from the ground up, we'll teach you everything you need to know. Which makes this a perfect starting point to launch your career with Capital Group.This position will be starting on12/1/2025.

"I am the person Capital Group is looking for."

  • You have 2+ years of proven customer support or client service experience, including relevant school project work or internship experience.

  • You are dependable and reliable; committed to being present when expected.

  • You are a skilled communicator; your verbal and written communication is effective and appropriate.

  • You are an active reader and listener who can interpret, understand and evaluate complex information.

  • You are highly resourceful and a critical thinker. You think outside the box and present alternative solutions.

  • You are action oriented with excellent problem-solving and follow through skills to identify and resolve complex client problems.

  • You have a strong sense of responsibility and own tasks from start to finish, ensuring timely and high-quality delivery.

  • Your detail orientation and accuracy are consistent and dependable.

  • You are skilled in multitasking and can exercise good judgement for managing competing priorities.

  • You have high learning agility and can adapt to new technology quickly.

  • You place a high value on being authentic, respectful, and engaging.

  • You are able to work overtime hours, as needed.

San Antonio Base Salary Range: $37,903-$60,645

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

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Client Services Specialist II

78284 San Antonio, Texas US Tech Solutions

Posted 11 days ago

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Job Description

**Position Summary:**
The clinical pharmacist is an operation based role that conducts clinical reviews of medical data collected to perform prior authorization for specialty medications. The clinical pharmacist will apply clinical knowledge to plan approved criteria for prospective and concurrent reviews of cases. authorizations.
**Duties**
1. Collaborates with the CRU Technician to process referrals, including answering clinical questions, collecting appropriate clinical/ medical data needed to perform clinical assessments, and reviews as per the healthplan/employer agreed criteria within the designated service level agreements. (20%)
2. Coordinates timely communication of case decision to physician, health-plan/employer, patient and other healthcare professionals following agreed upon approval & denial management processes. (15%)
3. Handles inbound phone calls and escalations from physicians or patients regarding Prior Authorization (50%)
4. Establishes and maintains communication, health plan and employer group staff. (5%)
5. Maintain professional and technical knowledge of drug and disease-states for the Specialty Pharmacy programs administered within the Case Review Unit. (5%)
6. Performs other related projects and duties as assigned including on call and after hours pharmacist availability could be required. (5%)
**Experience**
Preferred 0-3 years work experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position
**Education**
- High School Diploma or GED required
- Bachelor's degree in related field or equivalent work experience preferred
**Skills:**
Healthcare, calling, prior authorization
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Customer Service - Self Storage Manager

78233 Live Oak, Texas Public Storage

Posted 3 days ago

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Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now
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About the latest Customer service manager Jobs in San Antonio !

Customer Service - Self Storage Manager

78154 Schertz, Texas Public Storage

Posted 3 days ago

Job Viewed

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Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now

Customer Service - Self Storage Manager

78108 Cibolo, Texas Public Storage

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now

Customer Service - Self Storage Manager

78109 Converse, Texas Public Storage

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0317
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now
 

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