What Jobs are available for Customer Service Representatives in Charlotte?

Description
Daily Job Requirements · Serve as first contact with customers who need technical assistance via Phone or E-Mail · Provide Customer Assistance · Response to Customer Issues via Phone, E-Mail, in person, and computer chat · Follow-up with customers to ensure issues are resolved · Provide needed information on IT Products or Services · Document customer interactions · Keep record of Problems and their resolution through Lockton Source of Record (SysAid) · Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue · Provide quick resolutions and excellent customer service · Perform Troubleshooting using different diagnostic Techniques · Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues · Run Diagnostics to resolve customer reported issues · Install, make changes, and repair computer hardware and software · Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution · Provide feedback on processes and make recommendations on areas to improve · Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting · Improve system performance by identifying problems and recommending changes · Update job knowledge by participating in educational opportunities and maintaining personal networks
Skills
Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory
Top Skills Details
Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot
Additional Skills & Qualifications
Be Available to work scheduled hours o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office. o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements. o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed. o The current Hybrid work schedule is three days a week in the off and two days a week remote.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients' end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.
Key Responsibilities
+ Provide Tier II technical support for hardware, software, network connectivity, and user account issues.
+ Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.
+ Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.
+ Escalate complex issues to Tier III or Systems teams as needed.
+ Assist with onboarding/offboarding, hardware imaging, and software deployments.
+ Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.
Environment & Tools
+ Systems: Windows, macOS, Office 365, Azure AD
+ Networking: DNS, DHCP, TCP/IP troubleshooting
+ Tools: ServiceNow, Jira, SCCM, Intune, or similar
+ Methodology: ITIL best practices, ticket-based support environments
Requirements
Qualifications
+ 3-5 years of help desk or IT support experience in a corporate or managed services setting.
+ Strong troubleshooting ability across Windows environments and core business applications.
+ Familiarity with Active Directory, Exchange, and Azure administration.
+ Excellent communication and documentation skills.
+ Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Call Center Technical Support Representative
CHARLOTTE, North Carolina
**Hybrid**
Contract
$35.28/hr - $39.75/hr
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Call Center Technical Support Representative in Charlotte, NC (five days onsite)
Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 12 Months
**Required Skills & Experience**
+ 1 year + months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
+ Microsoft Office, Proficient PC Skills
+ Need flexibility, working in a support environment, answering calls, emails, etc
+ Prior experience providing Support with technology within a call center environment.
+ Worked within a technical support role in the past Level 1 or 2 would be a good match for this position.
+ General technology exposure and experience providing support across multiple platforms and environments will be helpful.
**Desired Skills & Experience**
+ Call Center experience
+ Adaptability and flexibility
**What You Will Be Doing**
+ Participate in or provide support for low complexity initiatives within Business Execution.
+ Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
+ Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
+ Provide information to client personnel in Business Execution.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Natalie DeWitt
**Specialization:**
+ Customer Support / Call Center / Client

Description & Requirements

Maximus is looking to fill an Content Analyst supporting our CDC INFO program. In this role, you will handle a variety of clerical tasks including document verification, managing calls and visitors, and supporting day-to-day operations. We're looking for someone detail-oriented, adaptable, and eager to keep projects running smoothly across departments.

***Position is a temporary and remote position ***

***Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Additional Requirements:

- Bachelor's Degree with 5 years' experience required or relevant education/experience (Associate's Degree and 7 years' experience, or HS Diploma and 9 years' experience)

- May have training or education in area of specialization.

- Ability to speak and read English and Spanish clearly, professionally, and fluently."

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required ( No Tablets, iPads, and Chromebooks are not permitted )

H ome Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to Private work area and adequate power source.

- Video calls may be requested on occasion. Proper background and attire is required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

19.53

Maximum Salary

$

29.50

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required.
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.


Compensation:

* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)

Job Requirements:

* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.

Job Benefits:

* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Our client, a rapidly growing technology company, is seeking a dynamic and experienced Customer Support Lead to guide their support team based in **Charlotte, North Carolina, US**. This role offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote flexibility. The Customer Support Lead will be responsible for ensuring exceptional customer service delivery across multiple channels, including phone, email, and chat. You will lead, train, and mentor a team of customer support specialists, fostering a high-performance culture focused on customer satisfaction and issue resolution. Key responsibilities include managing support ticket queues, prioritizing issues, and ensuring timely and effective solutions are provided. You will develop and refine customer support processes, implement best practices, and monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. Identifying recurring customer issues and collaborating with product and engineering teams to implement long-term solutions will be a critical part of the role. The Lead will also be involved in developing training materials and ensuring the team stays up-to-date with product knowledge and support tools. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience, with a minimum of 4 years of experience in customer support, including at least 2 years in a leadership or supervisory role. Proven experience managing support teams and implementing customer service strategies is essential. Strong understanding of CRM systems and customer support software is required. Excellent communication, problem-solving, and leadership skills are mandatory. If you are passionate about customer advocacy and driving service excellence, this is a fantastic opportunity to join a forward-thinking company in Charlotte.

Our client, a rapidly expanding tech company, is looking for an experienced Customer Support Lead to manage and elevate their customer service operations. This role will involve leading a team of support specialists, ensuring exceptional customer experiences, and developing efficient support processes. The ideal candidate will have a strong background in customer service management, excellent communication and problem-solving skills, and a passion for customer advocacy. This hybrid position allows for a blend of in-office collaboration and remote work flexibility, based in Charlotte, North Carolina, US .

Key Responsibilities:

• Lead, train, and mentor a team of customer support representatives.
• Monitor and manage incoming customer inquiries via various channels (phone, email, chat, social media).
• Ensure timely and accurate resolution of customer issues and complaints.
• Develop and implement customer support policies and procedures to improve efficiency and customer satisfaction.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments to resolve complex customer issues and provide feedback on product/service enhancements.
• Manage support escalations and ensure adherence to service level agreements (SLAs).
• Create and maintain a comprehensive knowledge base for customer support.
• Contribute to the development of customer support training materials.
• Act as a point of escalation for critical customer issues.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• 3-5 years of experience in customer support, with at least 1-2 years in a leadership or supervisory role.
• Proven experience managing a customer support team and driving performance.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Strong understanding of customer service principles and best practices.
• Ability to handle stressful situations and de-escalate customer concerns effectively.
• Experience in developing support documentation and training materials.
• Ability to work effectively in a hybrid work environment.

This is a fantastic opportunity to lead and shape the customer support function for a growing organization. If you are passionate about delivering outstanding customer experiences, we encourage you to apply. The role offers competitive compensation and benefits.

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You’ll provide timely and clear support to make sure customers have a positive travel experience, all from the comfort of home.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment