303 Customer Service Representatives jobs in Clackamas

Woodburn Veterinary Clinic is searching for a full time Client Care Representative (Receptionist) who is willing to potentially also work some hours at our sister clinic in Canby. Must be available to work 3-4 full days per week (30 hour/week minumum Client Service, Representative, Customer Service, Retail, Clinic, Client

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.

• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.

• Demonstrates an awareness of their individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

• Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary.

• Ensure data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.

• Build in appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization.

• Represent OHS, as requested, at key stakeholder and sectoral meetings or engagements.

• Communicate effectively to executive, and other stakeholder groups to ensure they are informed and able to actively engage.

• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.

• Leverage our best practices externally and grow OHS' reputation as a leader in this space by identifying opportunities to share the process and results in the broader animal welfare sector through presentations, whitepapers, blogs, etc.

• Greet clients and pets immediately upon entering and leaving, providing exceptional client/patient care and positive check-in and discharge experiences.

• Check patients in for appointments, facilitate weights for canine patients, and guide all patients and clients into exam rooms, in collaboration with medical team.

• Schedule appointments, surgeries, and other procedures, providing clients with additional details regarding pre-appointment and post-care needs.

• Answer phone calls, emails, and voicemails in a friendly and professional manner and assist clients with questions, concerns, and requests in a timely manner.

• Manage emotionally charged situations with tact, empathy, and respect. Maintain composure in the face of interpersonal conflict.

• Determine the nature of patient concerns/injuries to assess urgency for scheduling appointments, elevating unknown statuses to medical team for further diagnoses as needed.

• Reaffirm doctor recommendations at completion of appointments, schedule follow-up appointments, and collect and process payments.

• Explain invoices, charges, and quotes to clients, staying up to date on medical terminology, typical charges for procedures, and needs behind diagnostic testing.

• Learn and understand hospital financial subsidy plans, qualification criteria, and insurance/payment options; communicate information to clients as needed.

• Support/show empathy to clients facing extreme life challenges such as houselessness, mental health issues, poverty, domestic violence abuse, and/or racial inequity.

• Complete opening and closing financial processes and send daily financial reports, checking for medical code/payment discrepancies and unresolved invoices.

• Keep lobby and reception area clean and orderly, cleaning up pet accidents and other messes quickly.

• Give tours to new and prospective clients and guests.

• Assist with volunteer training and work alongside volunteers, showing respect and appreciation always.

• Work collaboratively with the Client Resource Center team and assist team as needed.

• Adhere to all OHS safety, training, and handling and transportation protocols to ensure that the hospital environment is safe for animals, clients, volunteers, and other employees.

• Adhere to department standards, processes, and procedures for accomplishing daily operations within the hospital in an efficient and accurate manner.

• Interface with animals of varying species, size, and temperament, both in carriers and on leashes. Handle individual animals in a safe, caring, and respectful manner.

• Assist all related internal and external departments as needed to support the program, and perform other duties as requested by management.

• 1+ years' experience providing customer service to a broad audience in a professional work environment.

• Able to balance multiple tasks and priorities at one time, completing tasks and meeting deadlines.

• Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, confident, respectful, and professional manner.

• Able to demonstrate exceptional discretion, judgment, impartiality, and confidentiality when dealing with personnel issues, financial issues, and proprietary information.

• Willing to learn new tasks and able to become proficient in a short period.

• Proficient in the use of Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.

• Able to exercise sound judgment during all interactions.

• Available to work weekends on a regular basis, and evenings and holidays as needed.

• Able to be certified in Human CPR/First Aid within the first 3 months of employment and maintain certification throughout course of employment.

• Work is performed in an office and medical center/animal shelter environment.

• Travel between the two campuses may be required.

• Working at both campuses may be required.

• Occasional weekend and evening work may be required.

• Animal contact and related injuries may occur.

• Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.

• Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion.

• Contact with individuals experiencing high levels of stress may occur.

• Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs.

• Prolonged standing and/or stooping may occur.

• Frequent bending and reaching into confined spaces.

• Occasional lifting and moving of inanimate objects weighing up to 50 lbs.

• Frequent pushing and pulling of carted items weighing up to 150 lbs.

• Frequent use of hands and arms at or above shoulder level.

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role: Work closely with relationship managers and business partners to keep them apprised and provide primary client relationship, direction and customer service support for corporate and commercial deposit clients. Provide high level of client service for all products and services, to include fielding client requests, via phone, email and other communication channels, subject matter expert for Treasury Management products.

Responsibilities:

• Responsible for acting as Commercial Banking's primary customer contact for the servicing of all clients; receives guidance from Sr. CCS Representative to approach complex issues.
• Responsible for responding to a variety of banking questions and providing guidance with account implementation, funds transfer/stop payment requests and transaction posting problems and error resolution.
• Responsible for communication with Relationship Managers, provide updates of client matters, make recommendations and ensure that issues needing immediate attention are resolved in a timely manner.
• Answer incoming calls from Treasury Management customers and internal staff delivering exceptional service that exceeds the caller's expectations. Handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice"
• May perform other duties as assigned

About You:

• H.S. Diploma/GED - Required.
• Bachelor's Degree in Business, Finance or related field - Preferred.
• 2-4 years of banking experience, new accounts, lending loan processing or documentation and customer service. Required
• Demonstrated knowledge of bank payment systems, account operations, banking services and exposure to complex business entities.
• Proficient knowledge of Commercial banking products and services, operations and procedures and applicable laws and regulations.
• Possess excellent written and verbal communication skills. Ability to effectively communicate with professionals at all levels of business.
• Knowledge of general business acumen and practices related to analysis, accounting and financial procedures including market and interest rate impact.
• Demonstrate strong customer service, interpersonal and organization skills with ability to multi-task, handle complex issues and use good judgement in decision making.
• Strong technical skills including Windows Office Suite, spreadsheets and industry specific software.

Job Location(s): Ability to work fully onsite at posted location(s). Portland, OR, Eugene, OR, or Redding, CA

Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $21.00 - $26.00, and the pay rate for the selected candidate is dependent up on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity: Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email:

To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submission(s) will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.