311 Customer Service Representatives jobs in Cockeysville

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity:

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.

* Research inbound requests in a timely manner to establish positive client relationships.
* Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
* Build strong working relationships to address and support client needs.

Newer CSS team members primarily handle inbound calls, but with experience and coaching, can transition to email and web chat inquiries.

Joining our team as a CSS will help you build foundational knowledge in group insurance that can be applied to future growth opportunities within Sun Life.

How you will contribute:

* Strong problem-solving skills to resolve client inquiries.
* Your ability to multi-task and work across various technology platforms.
* A desire to continuously learn and adapt to evolving client needs.
* A commitment to develop and leverage organizational relationships to better serve our clients.
* Ability to work with a diverse range of people
* Adherence to contact center and metric expectations
* Availability to work overtime as needed
* Ability to work flexible shifts with start times between 8AM EST-11:30AM EST

What you will bring with you:
* Excellent verbal and written communication skills.
* Client-focused mindset and an empathetic approach toward others.
* 1+ years of customer service or call center experience

Salary Range: $47,100 - $63,600

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Posting End Date:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity:

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.

Research inbound requests in a timely manner to establish positive client relationships.
Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
Build strong working relationships to address and support client needs.

Newer CSS team members primarily handle inbound calls, but with experience and coaching, can transition to email and web chat inquiries.

Joining our team as a CSS will help you build foundational knowledge in group insurance that can be applied to future growth opportunities within Sun Life.

How you will contribute:

Strong problem-solving skills to resolve client inquiries.
Your ability to multi-task and work across various technology platforms.
A desire to continuously learn and adapt to evolving client needs.
A commitment to develop and leverage organizational relationships to better serve our clients.
Ability to work with a diverse range of people
Adherence to contact center and metric expectations
Availability to work overtime as needed
Ability to work flexible shifts with start times between 8AM EST-11:30AM EST

What you will bring with you:
Excellent verbal and written communication skills.
Client-focused mindset and an empathetic approach toward others.
1+ years of customer service or call center experience

Salary Range: $47,100 - $63,600

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., weve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Posting End Date:

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Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity:

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.

• Research inbound requests in a timely manner to establish positive client relationships.
• Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
• Build strong working relationships to address and support client needs.
  
  

• Strong problem-solving skills to resolve client inquiries.
• Your ability to multi-task and work across various technology platforms.
• A desire to continuously learn and adapt to evolving client needs.
• A commitment to develop and leverage organizational relationships to better serve our clients.
• Ability to work with a diverse range of people
• Adherence to contact center and metric expectations
• Availability to work overtime as needed
• Ability to work flexible shifts with start times between 8AM EST-11:30AM EST
  
  

• Excellent verbal and written communication skills.
• Client-focused mindset and an empathetic approach toward others.
• 1+ years of customer service or call center experience
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Financial Services and Insurance

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From our inception in 1836, when Stephen Holland and Frederick Sherry began as woolen merchants in London's Golden Square, Holland & Sherry has specialized in the finest textiles for the apparel industry. In 1998, Holland & Sherry Interiors was born out of this legacy. Taking inspiration from these traditional apparel fabrics, our interiors textiles have a transitional quality suited for all aspects of the decorated room. With wool, our most celebrated natural fiber, we have pushed the boundaries of design and performance to create a collection defined by excellence and rooted in heritage. In addition to fabrics, Holland & Sherry has developed collections which range across product categories from custom embroidery, rugs, wallcovering and trim, to leather, hardware and lighting. Every item we produce reflects our core values of quality and craftsmanship, in keeping with what Holland & Sherry started 180 years ago.

Our growing company is seeking a Client Services Representative for our Owings Mills office. Our new team member must be a self-starter, highly motivated and capable of working efficiently on an individual level as well as on a team. Our company is rapidly expanding, creating exciting new opportunities for career growth.

Provides a thoughtful customer service experience to clients throughout the ordering process via email and phone

Generates quotes, perform stock checks, place orders, and advise tracking

Collaborates with the sales team and other departments to ensure client's needs are met and their overall experience exceeds expectations

Reviews sales reports regularly to monitor the timely completion of client's orders

Manages client's expectations and provide solutions while adhering to our company's policies and procedures

Provides administrative support to the team in the office

Qualified candidates will have the demonstrated ability to be organized, punctual, and personable while working in a fast-paced/deadline driven environment. We are looking for someone who is polished, professional and delivers excellent customer service to our clients. An eagerness to learn and excellent attention to detail will take you far in this company. Excellent verbal and written communication skills are a must.

Associate's Degree or equivalent job experience

2-3 years experience in a customer service role and/or office setting

Polished phone and email etiquette

Proven experience learning a wide array of software programs

High proficiency in the Microsoft Office suite (including Excel, Outlook, and Word) with an inclination to learn CRM systems specific to Holland & Sherry

Interior Design industry background is helpful but not required

Holland & Sherry is an industry leader, and we have grown steadily every year we've been in business. Our worldwide team is made up of smart, dedicated, interesting people who make terrific coworkers. We offer a competitive starting salary, an outstanding benefits package including PTO, medical, dental, and vision insurance, short- & long-term disability, and of course 401(k) with match and stock. Holland & Sherry is an EEO Employer.

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you are starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

EisnerAmper is seeking a Tax Manager to join the Private Client Services (PCS) practice. We are looking for a dynamic individual with the capacity to efficiently oversee multiple client engagements while demonstratingproficiencyin reviewing complex returns, managing staff and conducting research. Furthermore, the ideal candidate will possess strong leadership skills and the aptitude to foster professional growth among our staff. This position offers flexibility in terms of office location, as EisnerAmper follows a hybrid working model and has offices available in the locations listed below.

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top "Places to Work" awards

• We believe that great work is accomplished when cultures, ideas and experiences come together to create innovative solutions

• We understand that embracing our differences is what unites us as a team and strengthens our foundation

• Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

• Responsible for training, supervising and ongoing development of associates and seniors.

• Prepare and review tax returns for individuals, partnerships, corporations, and other entities, ensuring accuracy and compliance with applicable tax laws and regulations.

• Build impactful relationships withclients and maintainrelationships with firm leadership.

• Cultivate expertise in and impart specialized knowledge congruent with firm niches, initiatives and needs.

• Take responsibility for accurate time and billing for self and team.

• Develop a working knowledge of the client's business, take responsibility for completing assigned tasks, and meet client deadlines.

• Actively solicit new client relationships and participate in client/potential client seminars to expand networking opportunities.

• Stay updated on changes in tax laws, regulations, and accounting standards, and proactively apply new knowledge to client engagements.

• Collaborate with other tax professionals within the firm to coordinate efforts, share knowledge, and ensure efficient and effective delivery of tax services.

• Hold self and direct reports responsible for achieving developmental goals

• Mentor and coach junior team members.

• Professional Development: Participate in training programs and professional development activities to enhance technical knowledge and develop industry-specific expertise.

• Bachelor's Degree in Accounting or equivalent field is required

• 4+ years of tax compliance and/or tax consulting experience in public accounting or public/Corporate mix

• CPA or IRS Enrolled Agent Certificationrequired

• Master's Degree in Taxation or relevant field

• Experience using GoSystems or CCH Axcess tax software

EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.

About our Private Client Services (PCS) Team:

The EisnerAmper Private Client Services Team connects family owned, closely held businesses and high net worth individuals with the solutions they n

#LI-Hybrid

#LI-MA1

The Client Services Administrator is a team leader responsible for managing and supporting the organization’s incident management system. This individual will lead the development of Service Center processes and protocols, ensuring client support requirements are met and SLAs are aligned accordingly. The role includes serving as a technical expert for complex issues for Level 1 and Level 2 support staff, supporting assets, clients, and incident management. The position requires working independently, with strong analytical, judgment, and critical thinking skills. EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) in Computer Science or related field preferred, or equivalent experience Minimum three years of experience with computer troubleshooting, repairs, and peripheral devices Knowledge of Windows Operating Systems, Microsoft Office Suites, mobile device support, MS Intune, athenaIDX, and anti-virus software (Defender) Advanced knowledge of desktop OS (Windows 7, 8.1, 10) Exceptional customer service and interpersonal skills Experience supporting Microsoft Windows Technologies, Office Products, Networking, Hardware, Mobile Devices, Active Directory, Wireless, Remote Access, and Communication Systems Prior client support experience preferred Familiarity with ITIL processes (Incident, Problem, Change Management) Strong reading, analytical, and communication skills Detail-oriented and cooperative attitude Microsoft Certification is a plus ESSENTIAL JOB FUNCTIONS Identify methods and solutions to provide high-quality service to FPI ITM clients. Coordinate IT support activities, projects, and resource allocation with team leads. Serve as Service Pro Administrator, managing incident workflows and streamlining processes. Lead troubleshooting efforts, collaborating with vendors and support teams. Optimize Service Pro for the School of Medicine IT department and coordinate support for SOM client groups. Lead projects related to Service Center initiatives, including documentation, scheduling, and follow-up. Total Rewards The salary range reflects the low and high ends of the University of Maryland’s Faculty Physician’s Inc. salary scale, with actual compensation depending on various factors. The organization offers a comprehensive benefits package. More details are available at: Equal Opportunity Employer The employer complies with federal employment laws and provides relevant rights information, including the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Private Client Services Tax Senior Associate Baltimore, Maryland, United States · Washington, District of Columbia, United States Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus! Withum’s Tax Services Group is made up of a brilliant team of tax specialists that work to ensure tax reporting obligations are met in an accurate and timely manner and minimize or defer the payment of taxes. Their comprehensive understanding of international, US federal, state, and local regulations allows them to help develop economical tax strategies anywhere. Their services include Business, Individual, State & Local tax, R&D Tax Credit, as well as International and Private Client services. As a Tax Senior based out of our Baltimore, MD or DC offices , you'll work alongside an integrated team of seasoned, well-known CPAs and industry leaders. In this position, you will take a lead role on all aspects of tax engagements, supervise/mentor staff, and build/maintain relationships with clients. How You’ll Spend Your Time: Preparing complex individual, trust, partnership and corporate tax returns Reviewing mid-level complexity individual, trust, partnership and corporate tax returns prepared by tax staff for accuracy Researching and drafting memorandum involving complex tax matters Identifying tax planning opportunities Handling and resolving tax controversies Managing multiple engagements concurrently with various teams to efficiently meet client deadlines Providing supervision, training and support to the engagement staff and promoting open communication to the engagement partner and manager The Kinds of People We Want to Talk to Have Many of The Following: Bachelor's degree in accounting Working towards CPA license, or CPA certification (preferred) Having a Master's of Science in Taxation is a plus 3+ years of prior experience working in the tax department of a public accounting Excellent analytical and technical tax skills Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships Ability to manage multiple engagements and competing projects in a rapidly growing, fast-paced, interactive, results-based team environment Strong leadership, training, and mentoring skills, coupled with excellent verbal, written, and presentation skills to represent the Firm well to client’s management Excellent analytical, organizational, project management skills, and strong attention to detail The compensation for this position ranges from $80,000 – $110,000 for Washington, DC. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at Withum Careers . #LI-JB1; #LI-Hybrid WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law. #J-18808-Ljbffr

Join Our Team at SARC!

Are you passionate about creating a safer, more supportive community? SARC (The Sexual Assault/Spouse Abuse Resource Center) is seeking dedicated individuals to join us in our mission to be Harford County’s lifeline for victims and survivors of domestic violence, sexual violence, child abuse, and stalking.

About SARC:

Established in 1978 through grassroots efforts, SARC has been at the forefront of providing essential services and support to those in need. From our humble beginnings, we’ve evolved into a comprehensive resource center offering shelter, advocacy, legal support, community outreach, and education services. At SARC, we believe in fostering an environment of trust, respect, and inclusivity, regardless of race, creed, gender, marital status, sexual orientation, or economic circumstances.

About the Role:

As a Client Services Coordinator , you will be responsible for providing direct crisis services to SARC clients and administering the Human Trafficking and Lethality Program under the supervision of the Counseling and Client Services Director. This role includes ongoing support, case management, and advocacy to survivors of domestic violence, sexual assault, and human trafficking. Services are survivor-centered and trauma-informed.

Responsibilities Include:

·    Oversee the operations of SARC’s Human Trafficking Program, including administrative tasks, developing procedures, and direct case management.

·    Conduct client needs assessments and provide crisis intervention, safety planning, advocacy, referrals, and follow-up.

·    Assist in goal planning to support autonomy and self-sufficiency.

·    Provide 24-hour helpline coverage and respond to on-call needs for the lethality project, trafficking program, and hospital accompaniment.

·    Maintain partnerships with stakeholders and agencies in Harford County.

·    Serve as point of contact for law enforcement and partners in lethality and trafficking cases.

·    Maintain and manage human trafficking-specific referrals resources.

·    Accompany and advocate for clients during medical care, forensic exams, law enforcement interactions, and legal proceedings.

·    Assist clients in obtaining housing, benefits, financial assistance, health care, education, mental health services, and more.

·    Collaborate with community educators for outreach and training on trafficking an lethality.

·    Strengthen partnerships with organizations focused on housing, education, and workforce development for survivors.

·    Maintain accurate client records in the ETO database.

·    Attend coalition and collaborative meetings as assigned.

·    Develop monthly on-call schedules and submit to the Program Director.

·    Participate in regular case reviews with the Clinical Director.

·    Perform other duties as assigned.

Supervisory Responsibilities:

Supervises Client Services Advocates and Hospital Companions. Responsibilities include planning, assigning, and directing work; performance appraisal; addressing concerns and resolving problems, in collaboration with the Program Director.

Schedule:

Monday-Friday, typical business hours with some overnight on-call coverage expected.

Salary:

$62,000 to $65,000 per year, depending on experience.

Requirements for Consideration:

·    Bachelor’s Degree in Psychology, Social Work, or related field with at least 2 years; experience, or Master’s Degree in a related field.

·    Knowledge of psychosocial services and case management practices.

·    Ability to work on-call and under time pressure.

·    Adherence to professional laws, ethics, and procedures.

·    Completion of SARC’s 30-hour Basic Crisis Response training within three months of hire.

·    Completion of Sex Trafficking training.

·    Valid driver’s license.

Preferred Experience:

·    At least 2 years of supervisory experience are preferred.

·    Experience in crisis intervention and trauma-informed services.

Necessary Skills:

·    Strong emotional maturity and independent decision-making.

·    Excellent listening and communication skills.

·    Strong organizational and analytical reasoning abilities.

What We Offer You:

·    11 paid holidays, plus 2 floating holidays for full-time employees; 1 floating holiday for part-time.

·    Up to 112 hours of vacation time in the first year (based on schedule).

·    Up to 96 hours of sick leave annually (based on schedule).

·    Choice of three health plans, with generous employer HSA contributions.

·    100% employer-paid premiums for standard individual health coverage.

·    Dental, vision, voluntary life, and AD&D coverage.

·    Employer-paid parking pass for added convenience.

These benefits are designed to support your well-being and ensure you have the resources you need to thrive both personally and professionally.