239 Customer Service Representatives jobs in Columbus

About L & E Research, Inc.L&E Research connects clients with consumers, medical professionals, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions. CLIENT SERVICES REPRESENTATIVE JOB DESCRIPTIONThe below outlines the core job responsibilities of the position. The employer reserves the right to amend and modify these responsibilities should alternate needs arise. The employee must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made.The pay range for this role is:12.00 - 14.00 USD per hourThis role is an In Office position.REQUIRED AND DESIRED SKILLSMust be able to work a flexible, part-time work schedule, averaging 15 - 25 hrs weekly, up to 120 hours per month.Must have a valid driver's license & working vehicle.Must have proof of automobile insurance.Must exhibit excellent people skills, with a friendly, welcoming personality.Must have the ability to work well with others and be a team player.Previous customer service experience desired.Computer experience, including Microsoft Office and Google Suite, is a plus.RESPONSIBILITIES AND DUTIESServe as part of a team taking care of the needs of a corporate client conducting market research in our facility. Directly interacting with clients from a variety of companies.Handle the reception desk, greet all visitors to L&E facilities, determine reason for visit, and direct accordingly.Answering telephones, answer general respondent questions, provide directions, transfer calls to appropriate staff members as needed.Using computers for a variety of tasks, including Microsoft Office, Google Suite and email.Will learn to use various equipment/technology, including copier, printers, laptops, telephones, recording equipment, L&E video streaming, laptop & desktop computers, Focusvision internet streaming, internet access, projectors/screens, TV monitors, Polycom speaker phone.Typical CSR duties include emails, printing, copying, use of the internet, setting up audio-video recordings, food ordering, re-plating food, serving clients and cleanup. Also, setting up the facility for client studies; arranging tables and chairs as needed.Assist with shopping for client and respondent food, project supplies and facility needs, using your own vehicle (mileage will be paid).Keeping client rooms clean, neat and fully stocked, during and after a study.Other duties as required by the Client Services Manager or Client Services Assistant.The pay range for this role is:12 - 14 USD per hour (Columbus - Payroll)

About FRASCAFRASCA, a FlightSafety International company, designs and manufactures simulation technology and components that increase pilot safety. Based in Illinois, FRASCA consistently delivers exceptional quality products for flight academies, universities, and military organizations worldwide. FRASCA produces a range of high-fidelity, competitively priced fixed wing and rotary simulation equipment designed to prepare every pilot for real-world mission scenarios. Over 3000 FRASCA simulators have been delivered worldwide. Purpose of PositionThe Client Services Representative's primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.Tasks and Responsibilities Greet and welcome clients and guests at the front desk. Conduct center tours as required. Maintain visitor log and run Export Compliance as required. Responsible for client hotel and car accommodations, luggage tags. Provide client schedules by email, print, or through the FSI app. Responsible for Client Welcome Packets. Assist clients with client facing app login issues (i.e. FlightBag and FlightSafety App). Assist with creating Client Roster Report and other enterprise reports as needed by center. Assist with check in and client electronic training folder. Responsible for shipping/mailing of completion documents. Assist with center supply inventory, front desk upkeep, giftshop sales as needed. Assist with accounts payable invoices and processing monthly sales tax report as needed. Assist with customer lunches and customer specific center requirements. Notary public duties as needed. Responsible for TSA application, processing and tracking. Responsible for M-1 Visa and Visa Invitation Letters process. Process all client training completion documents and associated processes to include managing the ROT dashboard. Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed. May be responsible for training entry level Customer Support teammates.Minimum Education Associate degree (AA) from a two-year college or technical school preferred.Minimum Experience One to two (1-2) years related experience in related field such as customer service, hospitality or administration.Knowledge, Skills, Abilities Excellent customer service skills. Customer/client oriented and ability to adapt/respond to different types of personalities Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad). Ability to work in a dynamic and fast paced environment. Approachable. Ability to multi-task, prioritize and manage time effectively to complete tasks. Ability to interact with fellow employees in a professional manner. Accountability, i.e. shows up to work on time. Fluency in English, through both verbal and written communications; able to speak, understand, read and write. Strong verbal and written communication skills. General knowledge of the following software: MS Office Suite. Basic computer skills (types 45 WPM).Physical Demands and Work EnvironmentWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit.Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

We offer a comprehensive Benefit package to Full Time Employees:

• PTO
• 401-k with Company Match
• Health Insurances
• Company Paid Life Insurance
• Tuition Reimbursement
• Employee Assistance Program

1. Receives all referrals and inquiries
2. Identifies needs of client
3. Meets with potential clients and families to discuss services of Home Care Concierge and handles admission to agency process
4. Interviews, screens, caregiver applicants; makes caregiver hiring decisions
5. Supports scheduling when needed
6. Tracks all inquiries and follows up on a regular basis
7. Monitors community, customer and patient perceptions of the agency
8. Maintains working knowledge of the agency markets including key referral sources, and competitor's market positioning
9. Particpates in community events and supports cross marketing efforts with Capital Health Home Care Dublin
10. Educates Capital Health Home Care Dublin staff and contractors on services available through Home Care Concierge
11. Responds promptly and courteously to calls
12. Communicates with employees and clients to evaluate client services
13. Assists with oversight of Personal Caregivers employed by the agency
14. Communicates with payors
15. Participates in agency on-call rotation if needed
16. Serves as liaison between clients, caregivers, agency office staff and Administrator
17. Performs other duties as assigned

• Conserves executive's time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Maintains broker's appointment schedule by planning, scheduling and coordinating meetings, conferences, teleconferences, special events, and travel.
• Creates professional- looking, templated marketing flyers, email announcements, and other marketing items.
• Create and ensure routines/systems that are followed by the team to drive internal functionality and profitability.
• Drive change to continuously improve processes and procedures over time. Bring new ideas to further the team's goals.
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics.
• Maintains confidence and protects operations by keeping information confidential.
• Maintains CRM database in Salesforce-based commercial real estate CRM.
• Prepares reports by collecting and analyzing information.
• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
• Manage and maintain expense reports.
• Draft written responses or replies by phone or email when necessary; respond to requests for information.
• Schedule, plan and prepare documentation, materials, presentations and refreshments for broker's meetings.
• Copy, scan, mail and fax requested documents.
• Act as liaison with other departments and outside agencies, including high-level staff.
• Serve as backup to cover the front desk for lunches and as needed.
• Assists with special projects and duties as assigned.
• Maintains and updates team website through user-friendly interface in Wix.
• Support and carry out activities related to the company core values of Service, Expertise, Community and Fun
• Other duties as assigned to aid in the successful and profitable operation of the organization

• Relevant experience preferred; college degree preferred.
• Highly organized. Self-starter.
• Ability to improve existing processes and create new ones to improve efficiencies.
• Proficient in Adobe, specifically InDesign (or willing to learn), Microsoft Word, Excel, PowerPoint, Outlook, and email marketing services such as Mailchimp, Youman, or similar.
• Real estate license favored or in the process, but not necessary.
• Previous experience in the real estate industry a plus.
• Proactive. Strategic and forward thinking.
• Has knowledge of Microsoft Office and customer relationship management software.
• Strong administrative and customer service background a must.
• Belief and demonstration of company core values of Service, Expertise, Community and Fun.
• Must present a professional image, be self-motivated, and have the ability to work unsupervised and prioritize workload.
• Ability to maintain confidentiality and discretion.
• Strong written and verbal communication skills.
• Able to adapt to changes quickly in a fast-paced environment.
• Ability to access areas where needed people, information and equipment are located.
• Able to make proficient use of work-related equipment and materials.
• Able to recollect information (e.g., policies and procedures) or locate resources to find information as needed.
• Ability to shift back and forth between two or more tasks.
• Cooperative, team-oriented and calm under pressure.
• Self-motivated with exhibited sense of urgency.
• Demonstration of strong work ethic and commitment to quality.
• Attention to detail and high level of accuracy required.
• Ability to adapt to changes quickly in a fast-paced environment.
• Proven ability to prioritize and meet required deadlines.
• Knowledge (or ability to learn), understanding and comprehension of commercial real estate processes.
• Ability to communicate effectively and tactfully with others.
• Ability to work with other team members as well as independently.
• Ability to arrange things in certain order (e.g., alphabetically, numerically).
• Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities.

Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.About us:•Proud Parent Company: Globe Life•Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.•Work Location: US/CanadaSuggested Qualifications:•Exhibit excellent communication skills, ensuring clear and effective client interactions.•Possess basic computer knowledge, allowing for seamless virtual engagement.•Showcase a strong work ethic, committing to delivering exceptional service.•Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.•Demonstrate exceptional time management skills, ensuring productive and efficient work.•Prior experience in leadership management is valued, offering opportunities for growth and advancement.Benefits:•Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.•Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.•Unlock bonus structured contracts, recognizing your exceptional performance.•Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.•Secure your future with comprehensive life insurance coverage.•Delight in the flexibility of a personalized schedule, accommodating your individual needs.•Plan for retirement with confidence, as we offer a robust retirement plan.•Benefit from renewals, further rewarding your long-term commitment.All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!

• Collect documentation to complete voucher forms and process Brokers commission payments.
• Maintain CBRE brand client messaging inventory by applying templates to produce marketing materials.
• Review marketing material and act as a point of contact for various groups to coordinate the completion of property information packages.
• Coordinate the preparation and production of client specific property packages.
• Coordinate sophisticated meetings and conferences.
• Schedule appointments, maintain calendars, arrange travel plans and coordinate meeting room reservations.
• Update and maintain various information databases.
• Generate standard and ad hoc reports and assist with website updates.
• Coordinate advertising schedules and placement with local centralized marketing group.
• Explain detailed and/or complicated information. Comprehend instructions, short communications, and memos. Write routine reports and communications.
• Respond to common questions or complaints.
• Present information to a large group of employees.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• High school diploma.
• 3+ years with providing administrative support to teams of professionals
• 2+ years in the Real Estate industry preferred.
• Ability to calculate figures such as percentages, discounts, and commissions and basic knowledge of financial terms and concepts with the ability to conduct basic financial analysis.
• Strong problem solving, interpersonal and organizational skills.
• Experience with Microsoft Office Suite required.
• Ability to edit templates in Power Point and/or InDesign.
• Strong marketing knowledge desirable.