83 Customer Service Representatives jobs in Davenport

Join TBK Bank!At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.Triumph Financial, Inc. (NASDAQ: TFIN), is a financial holding company headquartered in Dallas, Texas, offering a diversified line of banking, payments, and factoring services.SummaryAre you a customer-focused professional with a passion for facilitating accurate financial transactions and building strong relationships? As a Teller, you'll be at the forefront of our commitment to exceptional customer service. You'll not only provide prompt and accurate financial transactions but also contribute to the development and retention of customer relationships. By profiling new and existing customers, offering insightful advice on bank products and services, and ensuring each customer interaction exceeds expectations, you'll play a key role in fostering customer loyalty and identifying valuable cross-selling opportunities. If you're eager to take initiative, contribute to our retail branch goals, and make a meaningful impact, we invite you to become a part of our team.Job DescriptionThe Teller is responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.Team CultureAt Triumph Financial, we are a values-driven financial service company focused on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this, we're "Helping People Triumph."Treating people fairly, handling conflict with grace, and speaking the truth with humility are actions born of our convictions. Correct, consistent daily action shapes our culture, and we work at this diligently.How You'll Spend Your TimeProfile new and existing customers, suggesting tailored products/services.Provide exceptional customer service, exceeding expectations.Open new accounts, ensuring accuracy and timely documentation.Assist with Stop Payments, Debit Card Orders, and more.Take initiative to resolve customer issues and provide prompt feedback.Help maintain customer goodwill and contribute to branch goals.Professionally refer customers to various bank departments.Safeguard customer info, adhere to regulations, and maintain security.Process transactions while maintaining accurate records.Contribute to local community and bank-sponsored events.Education & Experience RequirementsThe ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.Apply now and seize the chance to provide exceptional service, build relationships, and grow in a supportive banking environment!#LI-LG1Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.Go on. Do it. Apply Today!

Join TBK Bank!At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.Triumph Financial, Inc. (NASDAQ: TFIN), is a financial holding company headquartered in Dallas, Texas, offering a diversified line of banking, payments, and factoring services.SummaryAre you a customer-focused professional with a passion for facilitating accurate financial transactions and building strong relationships? As a Teller, you'll be at the forefront of our commitment to exceptional customer service. You'll not only provide prompt and accurate financial transactions but also contribute to the development and retention of customer relationships. By profiling new and existing customers, offering insightful advice on bank products and services, and ensuring each customer interaction exceeds expectations, you'll play a key role in fostering customer loyalty and identifying valuable cross-selling opportunities. If you're eager to take initiative, contribute to our retail branch goals, and make a meaningful impact, we invite you to become a part of our team.Job DescriptionThe Teller is responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.Team CultureAt Triumph Financial, we are a values-driven financial service company focused on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this, we're "Helping People Triumph."Treating people fairly, handling conflict with grace, and speaking the truth with humility are actions born of our convictions. Correct, consistent daily action shapes our culture, and we work at this diligently.How You'll Spend Your TimeProfile new and existing customers, suggesting tailored products/services.Provide exceptional customer service, exceeding expectations.Open new accounts, ensuring accuracy and timely documentation.Assist with Stop Payments, Debit Card Orders, and more.Take initiative to resolve customer issues and provide prompt feedback.Help maintain customer goodwill and contribute to branch goals.Professionally refer customers to various bank departments.Safeguard customer info, adhere to regulations, and maintain security.Process transactions while maintaining accurate records.Contribute to local community and bank-sponsored events.Education & Experience RequirementsThe ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.Apply now and seize the chance to provide exceptional service, build relationships, and grow in a supportive banking environment!#LI-LG1Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.Go on. Do it. Apply Today!

Join TBK Bank!At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.Position Summary: Responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.ESSENTIAL DUTIES & RESPONSIBILITIESProfiles new and existing customers to better serve their financial needs; informs and advises customers of appropriate bank products/services that will make their life easier, save them time, or save them money.Provides exceptional customer service by standing to welcome the customer, using the customer's name, taking responsibility for the customer, thanking the customer by name and exceeding the customer's expectations.Prepares and compiles new customer information in accordance with the banks CIP and know your Customer policies.Opens new accounts; ensures completeness and accuracy of documentation including scanning into the system, and timely follow up on missing or incomplete documents.Successfully completes Account/File Maintenance with proper documentation.Helps customers with items such as Stop Payments, Debit Card Orders/Reorders, Debit Card Disputes, IRAs, Heath Savings Accounts, Wire Transfers, Directo-a-Mexico, Online Banking and Mobile Banking.Takes initiative to answer customer phone calls/email, takes ownership of their issue, takes proper steps to resolve their issue and provides the customer with appropriate feedback in a timely manner.Promptly responds to customer's inquiries and requests regarding account and suggests resolutions for account disputes and other account activity.Continues to build relationships with current customers to maintain goodwill and gain additional business.Actively participates in meeting retail branch goals and events.Professionally makes quality referrals to other areas of the bank and bank partners such as Commercial Lending, Consumer Lending, Treasury Management, Merchant Services, or the Mortgage Partner in your area, etc.Works professionally with, and generates goodwill between the retail banking department and other internal departments.Generates new business to assist in meeting established profitability goals.Performs all customer transactions and inputs them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements.Places holds on accounts for uncollected funds in accordance with regulations.Monitors customer account activity and transactions in order to identify possible fraud.Balances currency, coin, and checks in cash drawer at end of shift in comparison to computer totals. Maintains appropriate cash levels in teller drawer in accordance with the security policy. Complies with the Teller Over and Short Procedure.Processes savings bonds, branch capture, cashier's checks, and other items based on branch.Allows customers access to safe deposit boxes following specified procedures.Assists tellers with balancing daily transactions.May assist in balancing vault.Actively participates in daily branch Daily Plan It's and weekly branch meetings.Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.Protects and safeguards customer information and bank property.Adheres to all bank and regulatory requirements and participates in required training.Actively participates in local community and bank sponsored events.Performs other duties as assigned.EXPERIENCE & EDUCATIONHigh school diploma or general education degree (GED) required.Must be 18 years old.Six to twelve months of bank teller experience preferred.Customer service, sales or cross selling experience desired.SKILLS & ABILITIES REQUIREDExcellent communication skills required, both written and verbal.Basic knowledge of Microsoft office, word processing and email systems.Ability to read, write and speak English.Ability to take initiative and work independently.Able to travel to various TBK Bank locations for training and to perform other duties as assigned.Compensation RangeHourly: $16.06 - $22.01We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.Go on. Do it. Apply Today!

GENERAL DESCRIPTION:Reviewing reports for accuracy; processing and balancing various transactionsVerification and check-back of work performed by others; completing maintenance, research, disputes, payment decisions, returns, etc. Assists with the majority of incoming customer calls - providing customers with exceptional customer service, as well as answers and solutions to their questions and financial needs. Resource for internal customers - providing support and answers to employees as they assist their external customers. Performs corrections as needed for end of year tax records. Provides support for the Banks debit card program. Reviews end of the year deposit tax notices prior to mailing and assists customers with questions on their deposit tax notices. Communicates with the department managers and appropriate staff personnel to bring awareness to any concerns, trends, customer issues, etc. that need to be discussed, researched and explored. RequirementsELIGIBILITY FACTORS:Must have exceptional oral, written, and interpersonal communication skillsAbility to apply common sense to carry out instructions, understand procedures, write correspondence, and speak clearly to customers and employees. Possess a working knowledge of Microsoft Word and Excel. In addition must be self- motivated, a good problem solver and detail oriented. EDUCATION: Associate's degree (AA) or equivalent from a two-year college or technical school; or two or more years of related experience and/or training; or the equivalent combination of education and experience preferred. Salary Description $18 - $20 / Hour

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

Overtime may be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence Kansas location.

You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:

* Hardwired internet (ethernet) connection

* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to

* Private work area and adequate power source

.Less

Essential Duties and Responsibilities:

- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and contact center activities as required
- Support and enforce contact center expectations
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Assist direct reports with escalated issues or cases as needed
- Perform other duties as assigned by leadership

Minimum Requirements:

- Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
- Minimum of two (2) years of experience in a call center environment required
- Ability to manage a high level of confidentiality
- Proficient in Microsoft office suite
- Excellent organizational, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Must be able to remain in a stationary position for an extended period of time
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

- Respond to and initiate customer emails and phone calls

- Research and respond to system errors

- Data enter customer contract information

- Data enter financial information and provide baseline analysis

- Attend and participate in TRA program meetings

- Report risks and improvement suggestions to leadership

- Create and manage operation schedule

- Coordinate activities among resources

- Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

24.00

Maximum Salary

$

26.00

Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area. The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.

You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to

- Private work area and adequate power source

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.

• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)

• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance

• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring

• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries

• Review calls for Strategic Call Listening projects and capture data from the calls

• Maintain awareness of information updates through timely completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review all updated materials that cover new initiatives or changes to current Customer Service Representative processes

• Meet and exceed the daily requirement of evaluations. Acts as a team player in order for the team to meet QA monitoring workload

• Complete annual and quarterly required training prior to established deadlines

• Participate in weekly calibration sessions and maintain an acceptable monthly alignment score

• Support training delivery team by assisting in the presentation of Quality modules during new hire training, where applicable

• Handle inbound calls on a monthly basis and during specified high peak periods such as Open Enrollment period

• Maintain compliance to Standard Operating Procedures, CMS Quality Handbook, and CMS Quality Assurance Plan

• Comply with all customer/data privacy and security requirements

• Regular and predictable attendance is required"

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience

• Minimum six (6) months of previous leadership or supervisory experience preferred

• Bachelor's degree or appropriate combination of education and experience preferred

• Previous experience with quality monitoring in an inbound, medical and/or confidential information setting preferred

• Demonstrated customer service, leadership, and team interaction skills preferred

• Proven track record of working independently in a self-directed role where work is self-initiated required

• Regular and predictable attendance is required

• Must be a U.S. Citizen

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

17.75

Maximum Salary

$

26.69