Client Relations Manager

07188 Newark, New Jersey Cengage Group

Posted 15 days ago

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Job Description

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
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Help Desk Analyst

07081 Springfield, New Jersey Robert Half

Posted 15 days ago

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Description We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.
Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.
- Assist with configuration management and system deployments to ensure seamless operations.
- Manage and maintain Active Directory accounts and permissions.
- Support the setup and maintenance of Cisco and Citrix technologies.
- Respond to and resolve help desk tickets in a timely and detail-oriented manner.
- Guide end-users through problem-solving steps and provide clear instructions.
- Document technical issues and resolutions to contribute to the knowledge base.
- Collaborate with team members to improve IT processes and customer satisfaction.
- Ensure compliance with company policies and security standards. Requirements - Proven experience in a help desk or IT support role.
- Strong knowledge of Android development, Apple devices, and Mac computers.
- Familiarity with Cisco and Citrix technologies.
- Proficiency in Microsoft systems and Active Directory management.
- Solid understanding of computer hardware and configuration management.
- Ability to handle system deployments and troubleshoot technical issues effectively.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Help Desk Technician 1

07101 Newark, New Jersey Maximus

Posted 14 days ago

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Job Description

Permanent
Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

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Help Desk Analyst / System Administrator

07308 Jersey City, New Jersey System One

Posted today

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Job Description

Job Title: Support Analyst, System Administrator
Location: New Jersey, NJ
Hours/Schedule: Monday-Friday
Contract Length: 12 months
Pay rate: $30-35/hr
Type: Contract
Overview
The contractor will perform system administration tasks onsite in Jersey City, NJ and use scripting languages to troubleshoot user systems. They must be legally authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship and will provide daily local and remote desktop support, respond to user inquiries, and resolve hardware, software, and application issues while documenting all actions in the ticketing system. Additionally, they will ensure timely customer resolutions and collaborate with supervisors and team members to maintain consistency across IT support operations.
Responsibilities
+ Provide system administration, troubleshooting, and Help Desk support for local and remote users; maintain user accounts, permissions, and email configurations; manage new hire provisioning and offboarding.
+ Support Microsoft Office 365, Active Directory, Intune, and other enterprise IT systems.
+ Handle SharePoint file management and access permissions; resolve Level 1-3 technical issues via the ticketing system, ensuring timely and thorough documentation.
+ Perform routine maintenance, system backups, and security updates while ensuring compliance with company IT standards.
Requirements
+ Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
+ 2+ years of IT experience as a Support Analyst or System Administrator; experience using ticketing systems for IT support.
+ Must be legally authorized to work in the U.S. full-time without current or future sponsorship.
+ Proficiency with Microsoft Office 365, Active Directory, Intune, and SharePoint file management.
+ Experience with MDM & Asset Management systems; knowledge of scripting languages such as PowerShell, VBS, or Python.
+ Ability to travel up to 10% and work off-hours/weekends as needed for projects or emergencies.
#LI-DW1
Ref: #568-Clinical
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Call Center Specialist

07656 Park Ridge, New Jersey Professional Search Network

Posted today

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Job Description

Responsibilities:

-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner;

-Handling customer inquiries within established policies, procedures, company standards, and workflows;

-Answering product and service questions, and suggesting information about other products and services by using training materials and other tools;

-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;

-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;

-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;

-Maintaining accurate customer records by updating account information;

-Handling other duties, as assigned by the department manager

Requirements:

Exceptional phone etiquette

Strong attention to detail, and strong organizational skills

Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone

Some College preferred, or equivalent business experience

Excellent communication skills

Able to work up to 2 nights/week (1pm – 9pm), and up to 2 Saturdays/month (9am-5pm)

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Call Center Specialist

11210 Brooklyn, New York Premium Health Center

Posted today

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Job Description

Call Center Specialist -Operations


Location:

620 Foster Avenue Brooklyn, NY 11230


Hours:

Full Time

· Monday – Thursday 10:15 AM – 7:00 PM

· Friday 9:00 AM - 2:00 PM


Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatric and Dermatology Departments.

This is not a remote position; it is fully in-person 5 days a week!

Premium Health, located in the heart of Brooklyn, is committed to providing compassionate, culturally sensitive, comprehensive health care, and behavioral health services to everyone in the community in need, regardless of ability to pay. Through our services, we aim to achieve community wellness for the individuals and families we serve. Premium Health prioritizes a collaborative care approach and utilizes evidence-based treatment, thus achieving improved patient care and superior outcomes.

Our goal is to ensure the culture of the office and each patient experience meets our standards of Compassion, Agility, Respect, and Excellence.

Ideal candidates can work well under pressure and in fast paced environments.


Time Commitment:

· Monday – Thursday 10:15 AM – 7:00 PM

· Friday 9:00 AM - 2:00 PM


Responsibilities:

· Answer phone calls

· Schedule appointments

· Verify medical insurances

· Create referrals

· Respond to patient medical questions

· Perform tasks as assigned by supervisor


Compensation:

· $20-$23 per hour, commensurate with experience


Benefits:

· Public service loan forgiveness (PSLF)

· Paid Time Off, Medical, Dental and Vision plans, Retirement plans

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Call Center Representative

Newark, New Jersey ACCU Staffing

Posted today

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Job Description

Join Our Team! Position: Call Center Representative Location: Newark, DE Pay Rate: $16/hr Are you ready to take the next step in your career? We're actively seeking a dynamic and motivated Call Center Representative to join our team in Newark, DE! This is a fantastic opportunity to work with an award-winning organization that values equality, diversity, and family. Job Description:
  • Responsible for contacting clients to collect on accounts, setting payment arrangements, and ensuring compliance with collection regulations.
Job Responsibilities:
  • Meet department goals by contacting clients and collecting on accounts
  • Set up and follow up on payment arrangements
  • Perform skip tracing and maintain accurate records
  • Manage accounts until resolved or deemed uncollectible
  • Follow all FDCPA regulations and company procedures
Shift/Hours:
  • Must be available for all shifts listed
  • Days: 8:00am - 5:00pm
  • Nights: 12:00pm - 9:00pm at least two nights per week
  • Saturday's up to every other Saturday from 8:00am - 12:00pm
Job Requirements
  • Must be available to attend and complete entire training program.
  • Required to work 40 hours per week.
  • Required to work at least 2 nights per week (until 9:00 pm)
Ready to make a move? Contact us today! ACCU Wilmington Job Center 1705 Concord Pike Wilmington, DE 19803 Phone:
Email: Why ACCU Staffing? Join an award-winning organization that takes pride in being South Jersey/Philadelphia's top staffing company! As an equal opportunity, family, and women-owned employer, we offer a supportive and inclusive work environment. Benefits at ACCU Staffing include:
  • Medical insurance
  • Paid time off
  • Referral bonuses
  • Rapid-pay debit card for immediate access to your paycheck!
Don't miss out on this incredible opportunity! Take the first step toward a rewarding career with ACCU Staffing. Apply now and be a part of our success story!
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About the latest Customer service representatives Jobs in Fairview !

Customer Service Representative (Call Center)

07666 Teaneck, New Jersey Veolia North America

Posted 15 days ago

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Job Description

**Company Description**
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
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Call Center Data Analyst

New
11020 Great Neck, New York Antech Diagnostics

Posted today

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Job Description

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Work Type: Hybrid**
**This is a Hybrid role based out of one of our offices located in Lake Success, New York, or Loveland, Colorado.**
**The Target Pay Range for this position is $56,320 - $0,400 in Loveland, CO annually and 61,440 - 76,800 in Lake Success, NY annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.**
**Job Purpose/Overview**
The Call Center Data Analyst delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing, and reporting on a wide range of business critical Call Center performance metrics to support operational excellence and strategic decision-making. This role will focus on delivering actionable insights into business performance, agent productivity, quality assurance, workforce management, and customer experience. The analyst will work extensively with data sources such as Nice CXOne, Salesforce, and other reporting tools to ensure accurate, timely, and meaningful reporting for stakeholders across the organization.
**Essential Duties and Responsibilities**
+ Collect, organize, and analyze data related to Call Center Operations, including, but not limited to, workflow, resource utilization, performance and financial metrics.
+ Collaborate with leaders in a 'user centric' approach to tool and report building that ensures requirements are aligned and outputs are optimized.
+ Own the end-to-end data lifecycle for Call Center Operations.
+ Build and maintain ETL processes to extract, transform, and load data from Nice CXOne, Salesforce, and various vendor sources.
+ Ensure data cleanliness, consistency, and accuracy across systems.
+ Develop and maintain business intelligence dashboards (e.g., Power BI) and recurring reports to support operational and financial monitoring.
+ Conduct in-depth analysis to uncover trends, variances, and actionable insights.
+ Track and present key performance indicators (KPIs) such as speed of answer times, average handle times, service levels, call volume trends, a and other associated call center metrics.
+ Serve as the primary data partner for call center leadership, translating complex data into clear, impactful insights that support operational excellence.
+ Work with management to assess, intake, prioritize, plan and execute data projects.
+ Collaborate with Mars Petcare and Science and Diagnostics division data teams to ensure alignment with corporate data governance policies, data architecture standards, and business intelligence strategies.
+ Always represent Antech professionally.
+ May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
**Education and Experience**
+ Bachelor's degree in data science, Business Analytics, Statistics, or a related field (master's degree preferred).
+ 7-10+ years of experience in data analytics, ideally within a call center environment.
+ Proven experience operating effectively as a sole data analyst, or managing small analytics or reporting team, ideally in healthcare, laboratory, or operations-focused environment.
**Knowledge, Skills and Abilities**
+ Proficiency in SQL, Excel, and data visualization best practices.
+ Proven experience designing and managing workflows and data pipelines.
+ Expertise in business intelligence tools such as Power BI, Tableau, or similar platforms.
+ Excellent communication skills with the ability to present technical findings to non-technical stakeholders.
+ Demonstrated ability to think critically and creatively bringing innovative solutions to complex operational and data challenges
+ Comfortable working independently and managing multiple priorities in a fast-paced setting.
+ Strong knowledge of laboratory operations, test coding (e.g., LOINC) is preferred
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate may need to use a copy machine, fax machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
_Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._
+ All Full-time associates are eligible for the following benefits and more:
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers ( .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
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  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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