275 Customer Service Representatives jobs in Franklin

Company DescriptionJob DescriptionIngram Content Group (ICG)is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville.This individual will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!Required Qualifications:High school diploma or GED1 year customer/client service experiencePreferred Skills:Bachelor's degreeCustomer-facing experienceExperience using critical thinking and problem-solving skillsKey Responsibilities:Acts as the primary and oftentimes sole point of contact for customers.Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations. Increase sales volume via clarification of special offerings and upselling.Deals with all publisher queries efficiently and accurately on the phone, email and chat.Ensures customer questions and concerns are resolved with a satisfactory resolution.Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.Support the drive for sales growth via effective execution of upselling.Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience. Attend recurring virtual meetings with customers to provide white-glove level of service and support.Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.Hiring Salary Range: $19/hr - $23/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.QualificationsAdditional InformationPerks/Benefits:A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.10 vacation days & 10 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistance programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearTake breaks or brainstorm in our game room with ping pong & foosballCasual Dress CodeThe world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.EOE-Race/Gender/Veterans/DisabledWe participate in EVerify.EEO Poster in English EEO Poster in Spanish

JOB SUMMARY:To communicate with clients, both internal and external, in order to provide needed information for patient care.JOB RESPONSIBILITIESESSENTIAL FUNCTIONS:Follow client services department policies and procedures.Call Alert test reports for clinical lab testing to clients.Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction.Handle difficult calls tactfully, courteously, and professionally.Research and resolve problems with specimens and/or reports.Contribute to a positive work climate and to the team effort of the department and company.Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.NON-ESSENTIAL FUNCTIONS:Work with other departments within PathGroup and subsidiaries.Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Other duties as assigned.EDUCATION & LICENSURE:High school diploma or GED is required.REQUIREMENTS:One year of client services experience required.

Company DescriptionJob Description

Ingram Content Group (ICG) is hiring aReceptionist to support ourHeadquarters Offices inLa Vergne, TN just outside Nashville. In this role, the Receptionist will maintain a high degree of knowledge regarding all Ingram policies, services, and procedures as detailed in the Basic, Advanced, and Specialty levels of the Customer Care certification process. You will demonstrate a high level of professionalism and courtesy when greeting associates, directing visitors, and answering switchboard phone calls. You'll respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. The Receptionist will represent the company by speaking and writing with refined, business-like vocabulary to ensure quality standards are met. You will ensure efficiency and accuracy when handling and resolving customer inquiries by maintaining a high degree of both product knowledge and knowledge of Ingram business units. Finally, you will document customers' comments and/or claims in a timely manner, utilizing strong spelling, grammar, punctuation, and data entry skills.

Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• High School diploma or GED
• 2 years of contact center/customer service experience
• 1 year of experience in a receptionist or similar role
• Successful completion of all Customer Care Specialist's certification training after hire

Preferred Skills:

• Basic Computer and Typing Skills
• Proven ability to multi-task well

Key Responsibilities:

• Maintains current knowledge of new policies, procedures, as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls.
• Diagnoses, discerns and resolves customer issues with minimal supervision.
• Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor.
• Processes all administrative work as directed by the supervisor.
• Serves as point of contact for customers reporting errors, tracking, orders, and checking the status of orders placed.
• Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies.
• Adheres to published work schedule.
• Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed.
• This list is not exhaustive.

Hiring Salary Range:$17.99/hr-$21.77/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access toonsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish

• Maintain CBRE brand inventory by applying templates to produce marketing materials, as well as creating new visually appealing materials that are consistent with our identity and follow branding guidelines.
• Ensure artwork and copy are the correct size, type, and style, following branding guidelines.
• Act as the point of contact to manage projects, often collaborating with internal and external teams to meet deadlines to ensure the timely completion of all materials and packages.
• Create and update professional, team, and property profiles.
• Review marketing material and ensure specs, file sizes, and formats are both print and digital ready.
• Coordinate sophisticated meetings and conferences.
• Schedule appointments, maintain calendars, arrange travel plans and coordinate meeting room reservations.
• Update and maintain various information databases.
• Generate standard and ad hoc reports and assist with website updates.
• Coordinate advertising schedules and placement with local centralized marketing group.
• Explain detailed and/or complicated information. Comprehend instructions, short communications, and memos. Write routine reports and communications.
• Be proactive and prepared, with the ability to take action to complete tasks without senior-level oversight or when situations arise.
• Exchange straightforward information, ask questions, and check for understanding.
• Present information to a large group of employees.

• High school diploma.
• 3+ years with providing administrative support to teams of professionals
• 2+ years in the Real Estate industry preferred.
• Ability to calculate figures such as percentages, discounts, and commissions and basic knowledge of financial terms and concepts with the ability to conduct basic financial analysis.
• Strong problem solving, interpersonal and organizational skills.
• Experience with Microsoft Office Suite required.
• Ability to edit templates in Power Point and/or InDesign.
• Strong marketing knowledge desirable.

• Proven sales experience with a strong ability to upsell and close sales.
• Previous experience in customer service roles.
• Familiarity with MindBody Online software is a plus.
• Excellent communication and organizational skills.
• A professional, positive, and team-oriented mindset.

• Competitive Pay: Starting at $15/hour, with opportunities for tips and commissions.
• Growth Opportunities: Be part of a growing brand with room for advancement.
• Supportive Environment: Join a team that values collaboration, innovation, and client satisfaction.
• Perks: Employee discounts and a chance to be part of a positive, energized workplace.

• Greet and assist clients with a welcoming and professional demeanor.
• Manage bookings and client schedules efficiently.
• Educate clients on The Tox's services and products, and drive sales by recommending packages and retail items.
• Maintain a clean and organized front desk and reception area.
• Utilize MindBody Online (if experienced) for booking and client management.