993 Customer Service Representatives jobs in Hurst

• Serve as primary point of contact for servicing assigned accounts. Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account.
• Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria. Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems.
• Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction. Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts.
• Perform market research to assist in determining pricing strategy for customers. Work with leadership and the product team to develop business development strategies for customers. Develop product marketing messages for use in collateral and events.
• Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts. Record and report on account interactions, activations and execution of the supported initiative including tracking progress and reporting.

• Bachelor's Degree in Business, Marketing, Communications, related area or equivalent work experience
• Three (3) years of experience with Sales, Customer Service, Field Service and or Marketing. Five (5) years of experience preferred.
• Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers
• Excellent time management skills
• Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
• Ability to effectively interact with corporate representatives at the high management level

• Compensation - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition - You are rewarded for achieving success by merit increases and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development - You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization - The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service-oriented, and excellence-focused.

Job Status: Full-time, Non-exempt, Grant-funded (1 year, but plan to apply for continuance)

Job Location: The Underground Drop-In Center

Job Summary: The primary function of the Client Services Facilitator is to welcome youth and service partners to the drop-in center; meet immediate needs of youth and establish trust-based relationships; be attentive in caring for the safety of clients; provide case management to connect the youth with interim and long term care; professionally provide services; complete client intake, assessment and other documentation on time; and promptly comply with reporting obligations.

Compensation: Annual salary

Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense.

Schedule/Availability: Anticipated 40-hour work week at the drop-in center; night, weekend, and holiday shifts required for the center to be accessible to youth 24/7

Travel: This position may require limited travel for training and team/professional development opportunities.

Working conditions: Work performed in a drop-in center environment or other professional environment. Work duties may on rare occasions, be performed in an environment requiring exposure to weather extremes, fumes, odors, and noise.

Job Responsibilities:

• Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential.
• Complete all onboarding and annual training requirements promptly
• Pass the course required to obtain a Fort Worth food handler's license
• Follow established entry protocol for all youth accessing the drop-in center. Complete intake form and assessments as appropriate.
• Meet immediate physical needs of clients - clothes, food, toiletries, etc.
• Document each intake and all services/referrals provided before your shift ends.
• Ensure a smooth hand-off to incoming staff at the end of the shift
• Request youth accessing the drop-in center to complete a survey following the protocol established by the Governor's Child Sex Trafficking Team
• Maintain excellent relationships with all partner agencies
• Promptly answer incoming phone calls with an eager attitude. Accurately document call details, including caller information, purpose of the call, and any actions taken or required, using the designated tracking log
• Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times.
• Sort and put away donated items
• Follow health precaution protocol and sanitation requirements - including COVID-related social distancing, masks, use of sanitizer/cleaner, etc.
• Alert the drop-in center Assistant Director when challenging situations arise
• Recognize red flag behavior (as described in Unbound Now's Abuse Prevention and Response Policy) and report to the drop-in center Assistant Director
• Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful with all clients and stakeholders. Collaborate with coworkers or other service providers to maximize client care.
• Provide trauma-informed care
• Help provide proper care for an emotional support dog
• Help supervise and train drop-in center volunteers and interns in coordination with the drop-in center Assistant Director and Program Manager
• Submit timesheet hours/grant allocations daily, adhering to grant guidelines (if applicable)
• Complete all Unbound Now required training on time

*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands.

Experience and Education:

• A degree in social work, child development, psychology, and/or experience in social work case management and documentation is preferred.
• Training and experience in survivor-centered, trauma-informed services preferred
• Preference given if trained in the use of motivational interviewing, the stages of change model, and TBRI.
• Experience handling crises

Job Requirements:

• Mature Christian faith, as evidenced by participation in a local Christian church
• Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check
• Three references (supervisor, professional, personal)
• Pass employment eligibility verification
• Fulfill Unbound Now's annual and ongoing training requirements, including abuse prevention
• Abide by all Unbound Now policies and procedures, including Unbound Now's Abuse Prevention and Response Policy
• High level of emotional maturity and responsibility
• Strong work ethic - consistent and reliable
• Commitment to excellence and professionalism in services provided
• Excellent relational, communication, and interpersonal skills
• Excellent organizational and administrative abilities
• Ability to multitask
• Basic computer skills
• Ability and willingness to maintain the confidentiality of sensitive information
• Ability to build trust and good working relationships with others
• Appreciation of the need for cultural competency
• Ability to handle crises

Physical Requirements:

• Required to stand for extended periods, walk and sit; talk and hear, both in person and by telephone; use arms, hands, and fingers to lift and handle objects as well as use keyboards.
• Regularly required to stoop, kneel, bend, and crouch
• Requires the ability to stay awake overnight.
• Demands frequently require close visual attention
• Demands frequently require prolonged mental concentration
• Demands sometimes require the ability to lift loads up to 50 pounds

Working Relationships:

Supervisor: Assistant Underground Director

Works with: Unbound Now HQ, Other Underground staff, Unbound Now North Texas team (particularly the advocacy team), One Safe Place, and partner agency staff

Supervises: (in coordination with the Underground Director and Assistant UG Director): Interns and volunteers

VCA Dallas Animal Specialty Hospital (formerly VCA Animal Diagnostic Clinic) is seeking an enthusiastic Client Services Representative to join our growing hospital team full-time! Location: 17727 Dallas Pkwy, Dallas, TX 75287 Compensation - $18-23. b Client Service, Representative, Hospital, Animal Care, Retail, Client

• Data Entry: Accurately enter incoming client cases received via email and/or phone.
• Review and Edit: Ensure the accuracy of direct entry cases from clients.
• Cross-Selling: Enhance client results by cross-selling and converting client case orders.
• Client Relationships: Build and maintain strong relationships with clients.
• Workflow Efficiency: Collaborate with the Client Services Team Lead to identify workflow efficiencies and improve customer experience.
• Contact Management: Update and maintain client contact information in Evestigate/Sightline.
• Outbound Calls: Make outbound calls to verify information and case objectives.
• Customer Database: Maintain the customer database and follow up on cases as needed.
• Client Concerns: Occasionally identify and resolve client concerns.
• Promotional Programs: Assist in communicating promotional/incentive programs.
• Trade Shows: Prepare and maintain support materials for trade shows and account managers.
• Additional Duties: Perform other duties as deemed necessary.

• Bachelor's degree preferred but not required.
• Minimum of 1-3 years of experience in an office/business setting with daily client communication.

• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to persuade and influence others.
• Proficiency in making outbound sales calls to prospects and clients.
• Detail-oriented with the ability to quickly analyze and communicate options to clients.
• Team player with the ability to work in a rapid workflow-driven environment.
• Accurate typing skills.
• Proficient in MS Office Suite (Word, Excel, Outlook).

• Ideal working hours are 10AM-7PM EST (ideal for someone in PT or MT timezone)
• Office environment with consistent temperatures.
• Frequent and prolonged periods of stationary work.
• Constant use of computer and other office productivity machinery.
• Regular communication via telephone with clients, prospects, and co-workers.

Client Services Representative Location: Coppell, TX Industry Leader: CornerStone Staffing – Technology & Talent Solutions About the Opportunity: At CornerStone Staffing, we connect driven professionals with transformative career opportunities in today’s most dynamic sectors. We’re currently supporting a leading platform transition for one of the nation's premier financial services environments—and we're looking for a Client Services Representative who can thrive in a fast-paced, tech-enabled, client-centric support role. This is more than a customer service job. It's a mission-critical opportunity for someone who brings IT help desk sensibilities, thrives on solving technical issues, and understands what seamless service means in the digital age. The ideal candidate brings both technical troubleshooting ability and business support acumen—ready to step into a vital support role as financial advisors across the country migrate from a legacy platform (IMS) to a modern advisory ecosystem (AdviceWorks / My Advice Architect) this fall. What You’ll Be Doing: Deliver frontline technical and service support to financial advisors using cloud-based advisory platforms. Field and resolve inbound help desk calls, managing user access issues, navigation questions, and platform features with professionalism and urgency. Assist with a major technology migration, becoming a go-to expert during a critical platform rollout. Support day-to-day advisor operations, including client documentation, calendar scheduling, and meeting prep. Provide guidance and education to users on system capabilities, workflows, and digital efficiencies. Ensure service excellence by maintaining accurate CRM and compliance records, following up on inquiries, and collaborating across teams. Take initiative on time-sensitive tasks like account updates, required distributions, or documentation deadlines. Work closely with advisor teams on projects, business development efforts, and communication strategies. What We’re Looking For: Help desk or tech support experience is a must—whether it’s troubleshooting software platforms, onboarding users, or navigating ticket-based systems. Financial services experience is highly desirable, but not required. We value candidates with the ability to learn industry tools quickly. Professional, articulate communicator with strong interpersonal and organizational skills. Tech-forward thinker who is proficient in Microsoft Office and eager to learn proprietary tools (CRM, workflow apps, client platforms). Self-starter who can manage high call volumes while prioritizing accuracy and service consistency. Comfortable learning new software systems and guiding others through change. High school diploma required; Bachelor’s degree in Business, Finance, Communications, or a related field is a plus. Bonus Points For: Familiarity with financial advisor platforms (IMS, AdviceWorks, My Advice Architect). Experience supporting users in a regulated environment (finance, insurance, healthcare, etc.). Knowledge of CRM systems, digital onboarding, and compliance documentation workflows. Why Work with CornerStone: We know technology. We understand transformation. And we bring together the people who can power both. At CornerStone Staffing, we’re not just filling seats—we’re aligning top-tier professionals with game-changing projects. Join us and step into a role that offers immediate impact, continuous learning, and the chance to shape digital service delivery in financial services.

At Dallas Capital Bank, we are proud to bring a world-class banking experience that combines new technology with unceasing service to the Dallas metroplex, and the people who make it strong. We take pride in understanding our clients and the time to recognize their needs. Combining years of proficiency with a heart for service, our team is ready to partner with our clients and provide the support and guidance they deserve.

We are centrally located in Dallas at Spring Valley and Dallas North Tollway.

We're looking for a client service specialist who wants stability, growth opportunity, and an excellent compensation and benefits package and has an outgoing personality that brings enthusiasm and professionalism with a high level of ownership and accountability. In this role you will work with a team of dedicated bankers providing quality customer service to all bank clients (personal & business).

The ideal candidate will be responsible for professionally interacting with relationship managers, comfortably communicating with clients, and flawlessly handling critical details of opening new accounts, treasury related products and services, online banking and deposit account related issues. In this role, it will be crucial for you to anticipate the needs of the client and the relationship management team to focus on building solid and long-lasting relationships.

ESSENTIAL RESPONSIBILITIES:

• Assist client requests for service and resolution of bank issues in a professional, accurate and timely response optimizing the client's experience while satisfying the bank's compliance requirements.
• Assist clients with routine account-related requests including but not limited to funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, third-party and internal check verification requests, requests for temporary ACH, Wire, mobile deposit capture and remote deposit capture limits, and timely handling of electronic disputes.
• Open and close a variety of accounts (both commercial and personal), such as checking, savings, certificates of deposit, individual retirement accounts, money market accounts along with the necessary account agreements, resolutions and disclosures for new and revised accounts. Order checking account supplies for clients; such as printed or computer checks, endorsement stamps, checkbook covers, and deposit tickets.
• Oversee onboarding process for new client relationships to ensure smooth transitions.
• Primary client contact for all deposit account related maintenance and exception items, including but not limited, to return deposited items, ACH exceptions, and NSF items.
• Primary client support (Tier 1) for all Treasury Management products and services. This will include fielding client requests, via phone, email, in person, and online banking secure message portals.
• Act as Subject Matter Expert for all online banking platforms, account types for both personal and business relationships, assists clients with troubleshooting, password resets, training on systems, etc.

• Have knowledge of purpose and functions of Deposit Operations and Wire Transfer and how it relates to the workflow of the rest of the bank.
• Basic knowledge of banking terminology and workings of a checking system.
• Have the ability to perform a high volume of somewhat repetitious work involving large sums of wires and settlement, with complete accuracy.
• Excels in customer service and demonstrates a desire to exceed customer expectations.
• Effective listening skills, communication skills, and basic business writing skills with the ability to convey technical information in a way that is easy for others to understand.
• Have the ability to effectively explain complex information to customers on the telephone, face-to-face, and via email.
• Well-organized, exceptionally detail-oriented, strong time management & planning skills with proven ability to multi-task & meet deadlines in a fast-paced environment with great follow-up skills.
• Fluency with Microsoft Office (Word, Excel, & PowerPoint).

• High school diploma or equivalent required; some bank or college courses preferred.
• Minimum of two years' experience in new accounts and customer service in a financial institution required
• FIS core systems a plus.

W are looking to fill an immediate need for a Client Services Associate to join our dynamic team. This position favors individuals who have exceptional people skills and a passion for customer service. No prior experience is required; we provide you with ongoing training to keep you up to date with the latest trends & give you the best opportunity to grow your career!

As a Client Services Associate, your role will be vital in creating and sustaining positive relationships with our clients while delivering extraordinary customer service. This role offers a hands-on approach that specializes in customized consumer interactions to drive our client base and overall satisfaction!Responsibilities of the Client Services Associate:

• Deliver exceptional customer service by assessing customer needs with a professional and positive attitude
• Build and maintain client accounts by fostering lasting relationships through direct engagements
• Reviewing customer interactions with management and contributing to any feedback for improving customer service experiences
• Stay knowledgeable about all non-profit goals to confidently address client questions
• Participate in cross-departmental training to shine as a Client Services Associate and reveal serious advancement opportunities

• Extensive and ongoing one-on-one training designed for Client Services Associates
• Opportunities for community and charity involvement
• Flexible scheduling for a balanced life between work & life
• Educational & informative meetings with senior team members to enhance your customer service skills
• Transparent career paths based on performance

• High school diploma or experience relevant to a Client Services Associate role
• A positive attitude and the ability to adapt to work with diverse people and teams
• Strong teamwork skills and a commitment to helping clients succeed
• Background in retail, restaurant, sales, or related fields is a plus
• A drive for leadership and a willingness to grow within the company

Provide product support for customers. Provides phone, email and on-line/ Web assistance in resolving support issues. Provides customer training as needed for on-boarding of new customers or refresher for existing customers. Provides effective custom Client Service, Business Operations, Specialist, Customer Service, Skills, Behavioral Health, Business Services