Customer Service Representatives

76102 Fort Worth, Texas Pizza Hut

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Service Representatives

340 Mercedes, Benbrook, TX

What's on the menu:

  • Daily Pay!
  • Opportunity to advance quickly - we will train you!
  • Food Discounts
  • Flexible Hours
  • Discount Program: vast array of discounts, including cell phone service, movie tickets, auto insurance, roadside assistance, tire and auto repair, new cars, travel and so many more.

Apply Today! At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future.

We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available.

What are we looking for?

  • You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you should be comfortable talking to strangers.
  • You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
  • You're at least 16 years old (18 if you want to be a driver.)

If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!

View Now

Customer Service Representatives

76036 Crowley, Texas Pizza Hut

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Service Representatives

412 FM 1187 RD., Crowley, TX

What's on the menu:

  • Daily Pay!
  • Opportunity to advance quickly - we will train you!
  • Food Discounts
  • Flexible Hours
  • Discount Program: vast array of discounts, including cell phone service, movie tickets, auto insurance, roadside assistance, tire and auto repair, new cars, travel and so many more.

Apply Today! At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future.

We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available.

What are we looking for?

  • You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you should be comfortable talking to strangers.
  • You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
  • You're at least 16 years old (18 if you want to be a driver.)

If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!

View Now

Collections/Client Relations Coordinator

75219 Dallas, Texas Fox Rothschild LLP

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills.
**ESSENTIAL FUNCTIONS:**
+ Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
+ Contact customers via phone, email, and written correspondence regarding overdue accounts.
+ Investigate and resolve discrepancies related to billing and payments.
+ Maintain accurate and up-to-date customer records and collection notes.
+ Collaborate with the billing team to ensure invoices are issued correctly and on time.
+ Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
+ Prepare and distribute aging reports and collection status updates to management.
+ Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
+ Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
+ Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.
**ADDITIONAL FUNCTIONS:**
+ Perform other collections responsibilities and special projects, as required.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
**Experience:**
+ 5+ years of collections experience in a law firm (preferred) or other professional services organization.
**Knowledge, Skills, & Abilities:**
+ 3E and ARCS 3G experience a plus.
+ Strong mathematical skills, attention to detail; high level of accuracy a must.
+ Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
+ Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
+ Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
+ Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
+ Ability to work well independently as well as in a team environment.
+ Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
+ Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**DISCLAIMER**
_Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
View Now

Client Relations Executive - North Texas/Oklahoma/New Mexico

75219 Dallas, Texas CVS Health

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory.
_Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays._
The right candidate must reside in the North Texas, Oklahoma, or New Mexico region.
_*Preference for candidates to live in the Dallas/Fort Worth area*_
**Required Qualifications:**
+ 5+ years of experience in a marketing or community relations role required
+ 2+ years of experience in Bleeding Disorders, pharmaceutical sales, specialty pharmacy, or related experience required
+ Ability to access Bleeding Disorder medical offices to act as a liaison between prescribers and our dispensing pharmacies
+ Must possess a valid and current driver's license.
+ Must possess personal vehicle sufficiently reliable to meet the travel requirement
+ Must be comfortable working cross-functionally with Sales & Marketing and therapy strategy partners
+ High level of independent judgment and initiative required
+ Deep understanding of our business and customers is strongly preferred
+ Ability to work both independently and in a team environment
+ Superior influencing, communication and writing skills
+ Proven ability to work effectively with teams and independently in a dynamic and fast-paced environment
+ Strong organizational skills required, with the ability to communicate effectively with senior internal and external leadership.
+ Ability to travel up to 75% of the time.
**Preferred Qualifications:**
+ Ability to read and understand medical information related to the specialized area.
+ Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.
+ Possess strong listening skills.
+ Ability to define and resolve problems and collaborate with sales leadership.
+ Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.
+ Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.
+ Strong territory management skills, calling on a broad base of customers (MD's, RN's, Treatment Centers, ancillary staff, local chapters, patients, etc.)
+ Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.
+ Strong presentation and meeting facilitation skills desired.
+ Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.
+ Computer skills (Microsoft Office, Sales Force) highly desired.
+ Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.
+ Ability to interpret policies, procedures and instructions, and remain compliant within those policies
+ Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty's excellent reputation within the healthcare community.
**Education:**
Bachelor degree from an accredited college or university, or equivalent experience required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$54,400.00 - $126,582.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/10/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
View Now

Help Desk Analyst

75062 Irving, Texas Consolidated Electrical Distributors

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Summary
Job title: Help Desk Analyst
Job ID:
Department: Help Desk
Location: TX-Irving
Description
Summary:
This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 500+ Profit Center locations receive a very high level of service in a timely and professional manner.
This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.
Reports to: Manager of IT Service Ctr
Minimum Qualifications:
· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals
· Demonstrable experience learning new software and hardware in an independent manner
· Experience using Microsoft Word, Excel, and Outlook
· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts
Preferred Qualifications:
· Experience taking calls in a fast paced environment
Working Conditions:
This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.
Supervisory Responsibilities: No
Essential Job Functions:
· Provide phone support for software and hardware related issues while following company process and procedures
· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure
· Meet or exceed call-answering quantity and quality standards
· Work assigned shifts and meet or exceed attendance standards
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Teledoc
+ Paid Pregnancy & New Parent Leave
View Now

SR Help Desk Support

75013 Carrollton, Texas TEKsystems

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Description
- Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. - Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition. - Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. - Act on incidents which are approaching or have reached the point of breaching our service level agreements. - Ensure the end users capability to access certified applications from the supported end points according to the Epiroc Way policies. - Mobile devices and tablets support and management including provisioning of hardware. - Coordinate the acquisition of hardware and software. - Provide hands on support to our specialist teams with server, network, and telephony infrastructures (friendly hands*). - Advise customers and users on their IT needs and best practices. - Provide end user trainings and IT workshops. - Contribute to continuous improvement as implementing standards with the overall target to increase efficiency. - Manage and participate in projects as assigned. - Represents Epiroc IT for all IT needs of the customers. - Other duties and responsibilities as assigned. - You can travel when required up to 20% of the time. Passport required as Mexico and Canada are in our coverage area. - Keep IT assets update. - Keep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/procedures. - Vendor support for the IT area. - Financial Management (Functional cost, annual budget, etc.) with collaboration of Regional IT Manager. - Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to the impact, severity and urgency. - Elaborate reports and statistics related to IT KPI fulfillment. - Participate in training to End Users in IT related areas.
Skills
Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support
Top Skills Details
Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User Support
Additional Skills & Qualifications
Experience requirements - Customer focused and business oriented. - You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously. - You are analytical and enjoy solving problems in a complex environment. - Able to communicate with non-technical end users in a professional way. - Attention to detail, particularly when dealing with customers and their reported problems. - Willing to research, learn and find solutions and can quickly understand new technology and processes. - Able to work efficiently and effectively under high pressure in a fast pace environment. - Experience with IT best practice / ITIL; ITIL certification required. - Proven Project Management and Business Analysis capabilities. - Troubleshooting PC's, laptops (preferably Dell experience). - Mobile devices and tablets management/support. - Smartphone usage (Android & Apple) for basic end user support. - ServiceNow helpdesk software. - Windows 10 and 11 - Outlook 365 support. - Microsoft 365 support. - Windows server. - Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.), Altiris is an asset. - Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset. - Lotus Notes basic end user support. - VMWare basic maintenance knowledge. - Basic knowledge on Citrix and Thin-clients. - Windows Server Administration (User and Printing services management). - End user Hardware support knowledge.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen,TX.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now

Help Desk Analyst II

75219 Dallas, Texas Robert Half

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Description We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.
Responsibilities:
- Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.
- Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.
- Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.
- Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.
- Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.
- Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.
- Participate in after-hours or on-call rotations to ensure continuous support availability.
- Utilize remote support tools and endpoint security measures to resolve user issues efficiently.
- Assist with compliance-related tasks, ensuring proper handling of protected health information. Requirements - Minimum of 1 year of experience in a technical support or help desk role.
- Proficiency in Windows 10, Active Directory, and Microsoft Office 365.
- Strong understanding of basic networking concepts, including IP configurations.
- Experience with remote support tools and endpoint security technologies.
- Familiarity with healthcare compliance standards and protected health information protocols.
- Excellent customer service and communication skills with an empathetic and detail-oriented approach.
- Ability to prioritize and manage tasks effectively in a high-pressure environment.
- Strong problem-solving skills and attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
Be The First To Know

About the latest Customer service representatives Jobs in Hurst !

Help Desk Technician 1

75201 Dallas, Texas Maximus

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Apply Now

IT Help Desk Analyst II

75219 Dallas, Texas Robert Half

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Description
We are seeking a skilled and proactive Level 2 IT Support Analyst to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.
POSITION: IT SUPPORT ANALYST LEVEL II
LOCATION: DOWNTOWN DALLAS
SALARY: $68-72K
Responsibilities:
+ Install, configure, and maintain operating systems, software updates, and security patches.
+ Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.
+ Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar
+ Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues
Requirements
+ Commitment to staying current with advancements in IT tools and technologies.
+ 3+ years of experience in IT helpdesk or technical support with escalation responsibilities.
+ Solid understanding of Windows OS, MacOS, Active Directory, Office 365, and common enterprise systems.
+ Proficient in remote support tools and ticketing systems (e.g., ServiceNow, Jira, or similar).
+ Exceptional analytical, troubleshooting, and problem-solving abilities
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Representatives Jobs View All Jobs in Hurst