1431 Customer Service Representatives jobs in Livonia

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our Client Service, Associate, Client, Retail

Job DescriptionThis person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).What You Will Do:•Act as a liaison between the registered representatives and their clients.•Answer phones, schedule appointments, and prepare materials for client meetings.•Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.•Prepare and complete client paperwork and follow up tasks to support registered representative.•Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.•Organize client events and follow up tasks.•Maintain client records and retention management within corporate requirements.•Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews).•Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met.•Educate clients on account services, capabilities, and new technology.•Complete required corporate training on new technologies and follow implementation guidelines.•Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.•Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.What You Will Have:•High School Diploma or GED•Experience in an administrative or customer service role•Strong time management skills•Excellent written and verbal communication skills•Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programsWhat is Nice to Have: •Previous experience in assisting Registered Representatives/Financial Advisors •Financial services and/or banking background •Bachelor's degree in Finance, Business, Marketing, or Communications•Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment•Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors •Self-starter, productive, works well with a team and independently•Professional and positive attitude, friendly demeanor both in-person and by telephone•Trustworthy; uses discretion with confidential information •Listens well to instruction and consistently retains details#LI-OnsiteAbout UsWhat we give you in return:Not many teams can say that they support people's dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.About Cetera Financial Group:Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology."Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.Agencies please note: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Company DescriptionDomino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg.or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!Job DescriptionLocation: Domino's World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)Shift: Fulltime; SalaryJob Posting Salary: $55,000-56,000, plus bonus.School Lunch Client Service Support effectively manages executional functions to assist the school lunch sales team and the Domino's Smart Slice School Lunch Program. Support sales team members as assigned, franchisees within their territories, and the coordination of efforts with school districts.RESPONSIBILITIES AND DUTIES(80%) Support School Lunch Sales Team to enhance the customer experience and target reducing attrition of key accounts.Support Overall Sales TeamBuild relationships and support sales process with key District account contacts through various service initiatives including Meet and Greet programs.Initiate customer satisfaction surveys to all new and existing accounts and work cross functionally to see that issues identified are addressed/resolved.Manage communication opportunities for the Smart Slice Team through Domino's ConnectLead the collection and dissemination of "Warm Leads" as received.Route to key constituents and send follow up letters if directed.Send follow-up letters to leads deemed to be not worthy of Sales Team follow up.Provide support for Sales Team Member needs in conjunction with School Lunch Program Bids and RFPs. Review Bid documents and supply all requested/required documentation, including:Existing Nutritional ProfilesWork with Specialists School Lunch Client Services for new Nutritional Profiles as needed.Program Letters and BID materials as requested.Work with Specialists School Lunch Client Services for any new materials needed.Prepare BID email "letter" for Sales Team use in communication with Franchisee.Communicate with WRC Teams in conjunction with school lunch Customer Account and Product set up and maintenance.MMS team regarding product set up and maintenance.Trade Receivables team regarding District, schools and Domino's Store set up.Oversee customer enrollment in Domino's Smart Rewards program.Coordinate and support Sales Team Member's presence at sales and marketing events Participate in Smart Slice product sampling during SNA ANC, providing product support.Manage new/existing state level SNA Shows within territories as assigned - registration, logistics and communication.Coordinate all state level SNA show Smart Slice ingredient & product needs, as main contact for SCC and FranchiseesCoordinate and manage products for Smart Slice product sampling events.(10%) Inbound calls and emails to School Lunch mailboxes & Lead Dissemination Manage 1-800 School Lunch Help Line & inbound calls.Log issues and resolve questions. Work cross functionally to resolve issues identified.Route unresolved issues to key constituentsFollow up to ensure issues are closed and satisfactorily resolved.(10%) Provide Territory Sales review and analysis (compliance) Perform Period review of sales activity within assigned territories.Identify sales trends in District business for review with sales team.Coordinate with assigned Sales Team to identify issues and opportunities with regard to missing or miss-identified sales.Work cross functionally to resolve issues identified though this analysis.QualificationsBachelor's degree required.2-3 years customer service experienceAbility to coordinate multiple activities ("multi-tasking") with a good project management background.Self-Motivated with a strong ability to work independently.Strong with Microsoft office applicationsStrong verbal and written communication skillsAbility to travel - approximately 10%Additional InformationAll your information will be kept confidential according to EEO guidelines.Additional InformationBenefits:Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employee and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions 15% off the purchase price of stock Company bonus