Call Center Manager

Lenexa, Kansas City Wide Facility Solutions

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Job Description

Job Description

Job Description

Are you an experienced Call Center Manager or Leader with a track record of effectively guiding inside sales and prospecting teams? Do you possess experience in developing technology and AI-driven processes? Are you a results-oriented team leader who excels in competitive sales settings? If you responded affirmatively, we are looking for you!

City Wide Franchise is seeking a results-oriented and technology-savvy Call Center Manager to lead a high-performance outbound contact center focused on appointment setting, lead generation, and customer engagement . This role demands a leader who excels at leveraging modern contact center technologies, automation, data analytics, and workforce optimization to drive outbound performance while ensuring operational excellence and an outstanding customer experience.

Key Responsibilities:

Outbound Sales & Appointment Setting Leadership:

  • Build, manage, and continuously improve an outbound contact center focused on appointment setting for sales teams and business development.
  • Develop outbound calling strategies, campaigns, and scripts to optimize contact rates, conversions, and pipeline growth.
  • Oversee daily outbound operations, ensuring teams meet and exceed KPIs related to dials, connects, appointments booked, show rates, and lead quality.
  • Collaborate closely with sales and marketing leadership to align outbound strategies with target audiences, messaging, and goals.
  • Design incentive programs that drive performance and maintain motivation in a high-volume outbound environment.

Technology Enablement & Automation:

  • Implement and optimize contact center technology stacks, including auto-dialers, predictive dialers, CRM integrations, and workflow automation.
  • Utilize AI-driven tools such as conversation intelligence, speech analytics, and lead scoring to improve contact strategies and coaching.
  • Drive adoption of omnichannel outreach (phone, SMS, email, chat) to enhance outbound effectiveness.
  • Partner with IT and vendors to manage platform functionality, integrations, troubleshooting, and continuous improvement.

Data-Driven Management & Performance Optimization:

  • Monitor real-time dashboards and analytics to manage metrics such as connect rates, appointment set rates, call-to-conversion ratios, and revenue impact.
  • Use data to forecast outbound capacity, optimize dialing strategies, and refine calling lists based on engagement patterns.
  • Generate actionable insights from campaign performance to continuously refine targeting, scripting, and agent coaching.

Process Improvement & Operational Excellence:

  • Streamline processes to reduce friction in outbound workflows, leveraging technology, automation, and best practices.
  • Implement continuous improvement initiatives using methodologies like Lean, Six Sigma, or Agile.
  • Oversee workforce management, including staffing models, scheduling, and productivity optimization.

Coaching, Training & Quality Assurance:

  • Lead, coach, and develop a team of supervisors and outbound agents, focusing on skill-building for persuasive communication and consultative selling.
  • Deploy call monitoring, conversation analytics, and quality assurance programs to ensure high standards of professionalism and effectiveness.

Compliance, Security, & Risk Management:

  • Ensure compliance with TCPA, DNC, GDPR, CCPA , and other telecommunication regulations.
  • Maintain data security protocols in line with industry standards and company policies.

Requirements

Required:

  • Bachelor’s degree in Business, Marketing, Operations, or related field.
  • 5+ years in call center management with a strong focus on outbound sales or appointment setting.
  • Hands-on experience managing contact center technology, including predictive dialers, CRM platforms (e.g., Salesforce, HubSpot), VoIP systems, and workforce management tools.
  • Proven success in driving outbound performance through data-driven decision-making and process automation.
  • Deep understanding of compliance requirements related to outbound calling and telemarketing.

Preferred:

  • Experience deploying AI-driven solutions (e.g., conversation intelligence, lead scoring, chatbots).
  • Background in sales development, inside sales, or pipeline generation roles.
  • Certifications in relevant technologies (e.g., Genesys, Five9, Salesforce Service/Revenue Cloud) or methodologies (Six Sigma, PMP, Agile).

Core Competencies:

  • Outbound Sales Leadership
  • Technology-Driven Operations
  • Data-Driven Decision Making
  • Workforce Optimization
  • Process Automation and Improvement
  • Coaching and Talent Development
  • Customer-Centric Communication
  • Change Management

Benefits

City Wide Franchise offers a competitive compensation and benefits, including medical, dental, vision, employer paid life insurance and a 401(K) employer match!

More on City Wide.

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at />

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

City Wide is an Equal Opportunity Employer.

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Call Center Manager

Grandview, Missouri Champion Bath

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Job Description

Job Description

Call Center Manager – Appointment Setting Division Lead the Team. Own the Standard. Drive the Mission.

Champion Bath™ America’s Favorite Bathroom Remodeler™

“Leadership is not what you preach. It’s what you tolerate. It’s what you enforce. It’s what you embody.” — Jocko Willink

At Champion Bath™ , we’re not in the business of chasing leads — we create momentum, discipline, and impact through precise, high-volume communication. The first touchpoint with a potential customer often determines the outcome of the sale — and we want you to command that frontline with clarity and purpose.

We’re hiring a Call Center Manager to build, lead, and sharpen a team of outbound appointment setters who are calling on warm leads — homeowners who’ve already responded to an offer, ad, or promotion. Your team’s mission? Set high-quality appointments for our outside sales professionals to close.


The Role:

This isn’t your typical "supervisor" position. This is leadership under pressure , where dials, morale, and conversions must be aligned every single day.

You’ll manage a team that makes 150–300 outbound dials per day per rep , contacting prospects who have expressed interest in our services. Whether you’ve managed a telemarketing team in home improvement, gyms, alarm systems, health insurance, or solar — if you know how to lead appointment setters to victory, we want to talk to you.


Who You Are:
  • A seasoned phone sales leader with appointment-setting experience

  • You’ve either been a top setter yourself or led a team that was — ideally both

  • You understand the rhythm of a dialer floor — cadence, energy, and conversions

  • You’ve worked in telemarketing environments with 150+ calls per day per rep

  • You know how to coach reps through slumps, push them through plateaus, and drive them to real results

  • You hold yourself and others accountable to the mission , not the clock

  • You thrive under pressure, take ownership of every number, and don’t delegate responsibility — you claim it


What You’ll Do:
  • Build, develop, and manage a high-output outbound call team

  • Ensure daily dialing expectations are met — 150–300 dials per agent per day

  • Track metrics: appointments set, call-to-appointment ratio, show rates, closing support

  • Drive daily coaching, live call monitoring, and script optimization

  • Maintain morale, discipline, and performance standards without sacrificing culture

  • Report KPIs to executive leadership and collaborate with the Outside Sales team

  • Set the tone daily. No passengers. Everyone rows.


What You’ll Represent:
  • Champion Bath™ America’s Favorite Bathroom Remodeler™

  • Our luxury Tiffany Marble™ product line, sold exclusively in-home

  • The Guaranteed Forever™ warranty — the most powerful close in the industry

  • A brand with serious backing, serious appointments, and serious expectations


What We Offer:
  • Competitive base salary + bonuses tied to team performance

  • Full benefits: Medical, Dental, Vision, 401(k) match

  • Opportunity to shape the core engine of a national sales operation

  • Autonomy to build a winning team — no micromanagement, just accountability

  • Access to CRM tools, reporting dashboards, lead flow, and tech support

  • A leadership culture that rewards results, not noise


This Role is NOT for You If:
  • You’re uncomfortable enforcing high standards

  • You’d rather manage spreadsheets than coach people

  • You don’t understand outbound energy and daily urgency


This Role IS for You If:
  • You’ve walked the walk on the phones

  • You’re ready to build your own elite unit of sales snipers

  • You believe discipline, energy, and leadership from the front is the only way to lead

  • You understand that when the phones stop ringing, the pipeline dries up — and you’ll never let that happen on your watch


“You don’t rise to the occasion. You fall to the level of your training. So train hard. Lead harder.”

If you’re ready to lead a team, drive the phones, and set the standard — apply now. The mission won’t wait.

Champion Bath™ is ready for its next Call Center Commander.

 


 


 

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Call Center Rep

Lenexa, Kansas Radius Global Solutions LLC

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Job Description

Job Description

Job Description

Tired of the same old call center jobs?

Here at Radius, we are building a new call center team! This new client will provide an opportunity to get in on the ground floor and grow! Come grow your career with us!


The Call Center Representative is responsible for effectively negotiating the resolution of past due accounts on behalf of clients while maintaining a high level of customer satisfaction.

$14 per hour + Bonus
Equipment Provided (Desktop Setup --Must be Hard-Wired into internet)


Training Schedule:
8am-5pm CST Monday-Friday for first 2 weeks.
9am-6pm CST Monday-Friday for 3rd week.


Work Schedule:
8 hour shifts Monday-Friday.
Requires 1 late night each week until 8pm CSY

Stay Bonus:
$50 at 30 Days in Production
250 at 90 days in Production
250 at 180 Days in Production
___
650 in Total Stay Bonus

Benefits:
Paid Training
Benefits--Medical, Dental, Vision, Life Insurance, 401K w/ a match after 1 Yr.
Paid Time Off
Holiday Pay
Short and Long-term Disability
Unlimited referral bonus program


Qualifications
High School Diploma or GED is required


Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled

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Help Desk Analyst

Leawood, Kansas WireCo WorldGroup

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Job Description

Company Description

WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at

Job Description

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

  • Teamwork - Fosters inclusion and encourages respectful debate.
  • Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
  • Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
  • Noble Intent - Prioritizes integrity and collective success.
  • Determined - Takes initiative and seeks solutions.
  • Transparent - Embraces open, honest communication.
  • Curious - Pursues knowledge and challenges the status quo

Duties & Responsibilities

  • Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
  • Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
  • Document issues and resolutions in the service desk system, escalating when necessary
  • Set up and configure new workstations, user accounts, and access permissions
  • Assist with onboarding and offboarding processes, including asset tracking and account provisioning
  • Coordinate with other IT team members to ensure timely issue resolution and project support
  • Maintain a high level of professionalism and user satisfaction in all interactions
  • Install hardware and software as needed
  • Interfaces with users in support of moves, installs and schedules
  • Support other Helpdesk activities as directed by management
  • Ability to travel to Missouri locations as needed
  • Performs all other duties as assigned
Qualifications

Required Qualifications

  • Associate's Degree in IT-related field or equivalent combination of education and two years of IT work experience
  • Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
  • Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors and others outside the company on a technical and non-technical basis
  • Familiarity with IT Help Desk support software
  • Must be detail-oriented and capable of producing clear and concise documentation
Additional Information

Materials and Equipment Directly Used

  • Standard office equipment including computer, mouse, keyboard, telephone, multifunction copier

Additional Information:

  • Must be legally authorized to work in the United States without restriction
  • An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
  • Must be willing and able to pass a post-offer drug screen and physical (if required)
  • Must be 18 years of age or older
  • Equal Opportunity Employer/Veterans/Disability
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Help Desk Analyst

Leawood, Kansas WireCo WorldGroup

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

WireCo® is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

WireCo® offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at

Job Description

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):
  • Teamwork - Fosters inclusion and encourages respectful debate.
  • Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
  • Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
  • Noble Intent - Prioritizes integrity and collective success.
  • Determined - Takes initiative and seeks solutions.
  • Transparent - Embraces open, honest communication.
  • Curious - Pursues knowledge and challenges the status quo
Duties & Responsibilities
  • Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
  • Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
  • Document issues and resolutions in the service desk system, escalating when necessary
  • Set up and configure new workstations, user accounts, and access permissions
  • Assist with onboarding and offboarding processes, including asset tracking and account provisioning
  • Coordinate with other IT team members to ensure timely issue resolution and project support
  • Maintain a high level of professionalism and user satisfaction in all interactions
  • Install hardware and software as needed
  • Interfaces with users in support of moves, installs and schedules
  • Support other Helpdesk activities as directed by management
  • Ability to travel to Missouri locations as needed
  • Performs all other duties as assigned
Qualifications

Required Qualifications
  • Associate's Degree in IT-related field or equivalent combination of education and two years of IT work experience
  • Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
  • Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors and others outside the company on a technical and non-technical basis
  • Familiarity with IT Help Desk support software
  • Must be detail-oriented and capable of producing clear and concise documentation
Additional Information

Materials and Equipment Directly Used
  • Standard office equipment including computer, mouse, keyboard, telephone, multifunction copier
Additional Information:
  • Must be legally authorized to work in the United States without restriction
  • An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
  • Must be willing and able to pass a post-offer drug screen and physical (if required)
  • Must be 18 years of age or older
  • Equal Opportunity Employer/Veterans/Disability
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Ultrasound Technologist PRN, On Call Only, Lenexa City Center

Lenexa, Kansas AdventHealth Shawnee Mission

Posted 14 days ago

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Job Description

U ltrasound Technologist PRN, On Call Only, Lenexa City Center All the benefits and perks you need for you and your family: Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: PRN Shift : Nights, On Call Only On Call 1 Week, Off the next week (2 weeks on call/month) Monday-Friday 7:30pm - 7:00am Saturday and Sunday all day, 48 hours total Would be off the following entire week. $1400 for the week (set pay) Location: 16950 W. 86th Street, Lenexa, 66219 The community you’ll be caring for: Our newest hospital in the Kansas City metro area — AdventHealth Lenexa City Center — will include around-the-clock emergency care, surgical services and inpatient beds for medical-surgical and short-stay units. The new campus will include: 244,000 square feet Capacity for 98 total beds (44 on opening and 54 slated for future expansion) Four operating rooms (two upon opening and two slated for future dates) For more information on our new hospital please visit: AdventHealth Lenexa City Center ( The role you’ll contribute: The Ultrasound Technologist performs a variety of diagnostic medical sonography procedures providing high quality exams for interpretation by a Radiologist. Sets up and assists in invasive procedures when ultrasound is used as a guidance tool. Performs all tasks necessary to provide quality patient care. The value you’ll bring to the team: Cooperates with all associates in proper conduct of the department. Performs other related duties as required and deemed necessary per Radiology Director. Follows the “Standard of Behavior” guidelines per hospital policy. Follows prescribed hospital safety standards. Maintains ethical, professional relationships. The expertise and experiences you’ll need to succeed: Minimum qualifications : Associate’s Degree or Graduate of a Technical School Registered as Vascular Technologist (RVT) Registered Diagnostic Medical Sonographer-Abdominal or OB/GYN (RDMS) BCLS obtained through the American Heart Association Preferred Qualifications : 1 Years of Position-Related Experience This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Radiology/Imaging Organization: AdventHealth Lenexa City Center Schedule: Per Diem Shift: 3 - Night Req ID: 25018582We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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Ultrasound Technologist PRN, On Call Only, Lenexa City Center

66219 Lenexa, Kansas AdventHealth

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Job Description

**U** **ltrasound Technologist PRN, On Call Only, Lenexa City Center**
**All the benefits and perks you need for you and your family:**
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** PRN
**Shift** : Nights, On Call Only
+ On Call 1 Week, Off the next week (2 weeks on call/month)
+ Monday-Friday 7:30pm - 7:00am
+ Saturday and Sunday all day, 48 hours total
+ Would be off the following entire week.
+ $1400 for the week (set pay)
**Location:** 16950 W. 86th Street, Lenexa, 66219
**The community you'll be caring for:**
Our newest hospital in the Kansas City metro area - AdventHealth Lenexa City Center - will include around-the-clock emergency care, surgical services and inpatient beds for medical-surgical and short-stay units.
The new campus will include:
+ 244,000 square feet
+ Capacity for 98 total beds (44 on opening and 54 slated for future expansion)
+ Four operating rooms (two upon opening and two slated for future dates)
For more information on our new hospital please visit: AdventHealth Lenexa City Center ( role you'll contribute:**
The Ultrasound Technologist performs a variety of diagnostic medical sonography procedures providing high quality exams for interpretation by a Radiologist. Sets up and assists in invasive procedures when ultrasound is used as a guidance tool. Performs all tasks necessary to provide quality patient care.
**The value you'll bring to the team:**
+ Cooperates with all associates in proper conduct of the department.
+ Performs other related duties as required and deemed necessary per Radiology Director.
+ Follows the "Standard of Behavior" guidelines per hospital policy.
+ Follows prescribed hospital safety standards.
+ Maintains ethical, professional relationships.
**The expertise and experiences you'll need to succeed:**
**Minimum qualifications** :
+ Associate's Degree or Graduate of a Technical School
+ Registered as Vascular Technologist (RVT)
+ Registered Diagnostic Medical Sonographer-Abdominal or OB/GYN (RDMS)
+ BCLS obtained through the American Heart Association
**Preferred Qualifications** :
+ 1 Years of Position-Related Experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
**Category:** Radiology/Imaging
**Organization:** AdventHealth Lenexa City Center
**Schedule:** Per Diem
**Shift:** 3 - Night
**Req ID:** 25018582
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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