120 Customer Service Representatives jobs in Louisburg

The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail Pharmacy Communication Hub for the University of Kansas Health System. This individual supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and other customers while maintaining confidentiality of patients.

Responsibilities and Essential Job Functions

• Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas. Works with pharmacy administration to comply with state and federal laws.
• Demonstrates strong telephone and written communication and etiquette skills.
• Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls. Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up. Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
• Demonstrates a high level of commitment, compassion, and customer service to all customers and team members.
• Maintains compliance with HIPAA policies and regulations.
• Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient's medications and related issues.
• Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing.
• Contacts patients in a timely manner using their established communication preferences (phone, email, online form, text, fax & EHR) to schedule prescription refills. Accurately documents outbound call status and follow up plan as applicable in computer systems to ensure timely and accurate processing of refills.
• Completes callbacks, provides follow-up materials, generates faxes and electronic messages with accuracy and attention to detail.
• Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
• Actively participates in continuous process improvement. If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
• Other duties may be assigned as required.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• 2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls.
• Experience utilizing Call Center Software to answer, transfer, page, and email.
• Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service.
• Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution.

Preferred Education and Experience

• Associates Degree Communication, business or health care administration
• Bachelors Degree Communication, business or health care administration

Required Language Skills

• Fluent English - Read, write and speak English.

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

Customer Support Specialist

Full-time | USA Sales | Location - Olathe, KS | Schedule: 10:00am - 7:00pm Monday through Friday

TVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional service throughout their experience with TVH Parts Co.

ABOUT TVH

TVH Parts Co. is a globally recognized leader in providing high-quality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

YOUR ROLE AND RESPONSIBILITIES

You'll deliver services to customers of the USA Sales channel. This will involve:

Solving customer inquiries about price, delivery and part specifications.

Entering orders and return authorizations via phone and email

Develop working relationships with departments across the company

Assist with special project to grow sales revenue

Respond promptly and professionally to customer inquiries via phone, email, and chat.

Provide accurate information regarding product specifications, availability, pricing, and order status.

Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.

Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.

Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.

Maintain up-to-date knowledge of company products, services, and promotions.

Contribute to continuous improvement initiatives by providing feedback on processes and systems.

HOW TO SUCCEED

We're looking for someone who thrives with a wide range of responsibilities. To join us you need:

A minimum of 2 years of experience serving customers via phone and email.

Proven experience in a customer service or support role, preferably within a sales-oriented environment.

Knowledge and competence in Microsoft Office and/or Google Suite

Knowledge and experience with order entry and navigating web sites

Ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demands

Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.

A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.

BENEFITS

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

Hybrid work schedule

Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

Easily accessible office location

Fitness/social area, employee gardens and more.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

> APPLY NOW!

Customer Support Specialist

Full-time | USA Sales | Location - Olathe, KS | Schedule: 10:00am - 7:00pm Monday through Friday

TVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional service throughout their experience with TVH Parts Co.

ABOUT TVH

TVH Parts Co. is a globally recognized leader in providing high-quality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

YOUR ROLE AND RESPONSIBILITIES

You'll deliver services to customers of the USA Sales channel. This will involve:

* Solving customer inquiries about price, delivery and part specifications.

* Entering orders and return authorizations via phone and email

* Develop working relationships with departments across the company

* Assist with special project to grow sales revenue

*Respond promptly and professionally to customer inquiries via phone, email, and chat.

*Provide accurate information regarding product specifications, availability, pricing, and order status.

*Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.

*Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.

*Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.

*Maintain up-to-date knowledge of company products, services, and promotions.

*Contribute to continuous improvement initiatives by providing feedback on processes and systems.

HOW TO SUCCEED

We're looking for someone who thrives with a wide range of responsibilities. To join us you need:

* A minimum of 2 years of experience serving customers via phone and email.

*Proven experience in a customer service or support role, preferably within a sales-oriented environment.

* Knowledge and competence in Microsoft Office and/or Google Suite

* Knowledge and experience with order entry and navigating web sites

* Ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demands

* Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.

* A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.

BENEFITS

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

* Hybrid work schedule

* Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

* Easily accessible office location

* Fitness/social area, employee gardens and more.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

> APPLY NOW!

Customer Support Specialist

Full-time | USA Sales | Location - Olathe, KS | Schedule: 10:00am - 7:00pm Monday through Friday

TVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional service throughout their experience with TVH Parts Co.

ABOUT TVH

TVH Parts Co. is a globally recognized leader in providing high-quality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

YOUR ROLE AND RESPONSIBILITIES

You'll deliver services to customers of the USA Sales channel. This will involve:

• Solving customer inquiries about price, delivery and part specifications.

• Entering orders and return authorizations via phone and email

• Develop working relationships with departments across the company

• Assist with special project to grow sales revenue

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Provide accurate information regarding product specifications, availability, pricing, and order status.

• Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.

• Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.

• Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.

• Maintain up-to-date knowledge of company products, services, and promotions.

• Contribute to continuous improvement initiatives by providing feedback on processes and systems.

HOW TO SUCCEED

We're looking for someone who thrives with a wide range of responsibilities. To join us you need:

• A minimum of 2 years of experience serving customers via phone and email.

• Proven experience in a customer service or support role, preferably within a sales-oriented environment.

• Knowledge and competence in Microsoft Office and/or Google Suite

• Knowledge and experience with order entry and navigating web sites

• Ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demands

• Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.

• A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.

BENEFITS

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Hybrid work schedule

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

• Easily accessible office location

• Fitness/social area, employee gardens and more.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

> APPLY NOW!

**Hours of Operation**

6am-8pm CST

**Varying shifts will apply**

Summary

Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

• Serves as first line of support for merchant and partner issues and inquires.
• Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
• Obtains and evaluates all relevant information to handle product and service inquiries.
• Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
• Works with internal departments to ensure a high level of support for the merchant and partner.
• Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.

• Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
• Provides software and terminal training to merchants and assures compliancy standards are met.
• Updates merchant information in databases as needed.
• Escalates issues to Supervisors when necessary.
• Completes other assigned duties and projects as requested.

• Ability to speak and write English and Spanish fluently
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company's products and/or services
• This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.

• Associate's or Bachelor's Degree Preferred
• A minimum of 1 year experience in a financial institution or customer service required
• Strong Communication Skills Required
• Proficiency in Microsoft Office Suite, CRM

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
• Promote all products and services
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
• Represent the company in a professional manner with good customer service and verbal communication skills
• Maintain and promote a positive attitude toward customers regardless of the circumstances
• Other responsibilities as assigned

• High school diploma or GED required
• Two (2) years of customer service experience, or administrative work preferred
• Must be able to work independently with little supervision
• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
• Excellent verbal and written communication skills
• Must be proficient with technical applications, including Microsoft Office Suites

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!