317 Customer Service Representatives jobs in Loveland

Company DescriptionInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-tobe-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.Job DescriptionThis role is based in our Boulder OfficeThis position serves as a vital customer advocate, proactively managing relationships with attendees, exhibitors, and staff across all events, both in-office and onsite. The role requires effective communication skills to convey information regarding registration processes, exhibitor service requirements, training programs, booth regulations and enforcement, as well as comprehensive event details. The Client Services Specialist is responsible for identifying opportunities for service enhancement, developing new programs, and implementing improved communication methodologies to elevate the customer experience. Key Accountabilities Deliver exceptional customer service by responding to all inquiries within 24 business hours, demonstrating ownership and accountability for resolution. Manage multi-channel customer communications including phone calls, voicemail, email, chat, and social media platforms with professional expertise. Conduct comprehensive reviews of event websites, ensuring optimal accuracy, functionality, and user experience for both external and internal stakeholders. Utilize problem-solving skills to diagnose issues and implement effective solutions that address customer concerns promptly. Collaborate with cross-functional teams and vendors to research, identify, and implement innovative service enhancements and process improvements. Demonstrate proficiency across multiple registration platforms to complete or create registrations with attention to detail. Maintain meticulous tracking of exhibitor schedules through various communication channels, ensuring all stakeholders remain informed. Partner with operations teams to develop customer pricing kits and establish competitive pricing structures. Lead the development and management of comprehensive exhibitor service kits for assigned events, including exhibitor services, vendor information, and booth regulations. Travel to conferences, tradeshows, vendor meetings, and client sites as required (approximately 20% annually). Serve as the primary point of on-site contact across different disciplines with particular emphasis on Floor Management responsibilities. Perform additional duties as assigned by management, demonstrating flexibility and initiative. QualificationsAssociate degree or equivalent experience Minimum 1 years of customer service experience, event coordination, or project management of exhibitors required Intermediate computer skills required Excellent oral and written communication required Demonstrated proficiency in multi-channel customer engagement, including email, phone, chat, and in-person interactions The pay range for this role is $50,000 - $53,000 depending on experienceThis posting will expire 7/30Additional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.comOur benefits include:Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environmentBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the worldWe're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job here.

Job Description

This role is based in our Boulder Office

This position serves as a vital customer advocate, proactively managing relationships with attendees, exhibitors, and staff across all events, both in-office and onsite. The role requires effective communication skills to convey information regarding registration processes, exhibitor service requirements, training programs, booth regulations and enforcement, as well as comprehensive event details. The Client Services Specialist is responsible for identifying opportunities for service enhancement, developing new programs, and implementing improved communication methodologies to elevate the customer experience.

Key Accountabilities

• Deliver exceptional customer service by responding to all inquiries within 24 business hours, demonstrating ownership and accountability for resolution.
• Manage multi-channel customer communications including phone calls, voicemail, email, chat, and social media platforms with professional expertise.
• Conduct comprehensive reviews of event websites, ensuring optimal accuracy, functionality, and user experience for both external and internal stakeholders.
• Utilize problem-solving skills to diagnose issues and implement effective solutions that address customer concerns promptly.
• Collaborate with cross-functional teams and vendors to research, identify, and implement innovative service enhancements and process improvements.
• Demonstrate proficiency across multiple registration platforms to complete or create registrations with attention to detail.
• Maintain meticulous tracking of exhibitor schedules through various communication channels, ensuring all stakeholders remain informed.
• Partner with operations teams to develop customer pricing kits and establish competitive pricing structures.
• Lead the development and management of comprehensive exhibitor service kits for assigned events, including exhibitor services, vendor information, and booth regulations.
• Travel to conferences, tradeshows, vendor meetings, and client sites as required (approximately 20% annually).
• Serve as the primary point of on-site contact across different disciplines with particular emphasis on Floor Management responsibilities.
• Perform additional duties as assigned by management, demonstrating flexibility and initiative.

Qualifications:
Qualifications

• Associate degree or equivalent experience
• Minimum 1 years of customer service experience, event coordination, or project management of exhibitors required
• Intermediate computer skills required
• Excellent oral and written communication required
• Demonstrated proficiency in multi-channel customer engagement, including email, phone, chat, and in-person interactions
• The pay range for this role is $50,000 - $53,000 depending on experience
• This posting will expire 7/30

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact : take up to four days per year to volunteer, with charity match funding available too
• Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step, we encourage and support internal job moves
• Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role is based in our Boulder Office

This position serves as a vital customer advocate, proactively managing relationships with attendees, exhibitors, and staff across all events, both in-office and onsite. The role requires effective communication skills to convey information regarding registration processes, exhibitor service requirements, training programs, booth regulations and enforcement, as well as comprehensive event details. The Client Services Specialist is responsible for identifying opportunities for service enhancement, developing new programs, and implementing improved communication methodologies to elevate the customer experience.

Key Accountabilities

• Deliver exceptional customer service by responding to all inquiries within 24 business hours, demonstrating ownership and accountability for resolution.
• Manage multi-channel customer communications including phone calls, voicemail, email, chat, and social media platforms with professional expertise.
• Conduct comprehensive reviews of event websites, ensuring optimal accuracy, functionality, and user experience for both external and internal stakeholders.
• Utilize problem-solving skills to diagnose issues and implement effective solutions that address customer concerns promptly.
• Collaborate with cross-functional teams and vendors to research, identify, and implement innovative service enhancements and process improvements.
• Demonstrate proficiency across multiple registration platforms to complete or create registrations with attention to detail.
• Maintain meticulous tracking of exhibitor schedules through various communication channels, ensuring all stakeholders remain informed.
• Partner with operations teams to develop customer pricing kits and establish competitive pricing structures.
• Lead the development and management of comprehensive exhibitor service kits for assigned events, including exhibitor services, vendor information, and booth regulations.
• Travel to conferences, tradeshows, vendor meetings, and client sites as required (approximately 20% annually).
• Serve as the primary point of on-site contact across different disciplines with particular emphasis on Floor Management responsibilities.
• Perform additional duties as assigned by management, demonstrating flexibility and initiative.

• Associate degree or equivalent experience
• Minimum 1 years of customer service experience, event coordination, or project management of exhibitors required
• Intermediate computer skills required
• Excellent oral and written communication required
• Demonstrated proficiency in multi-channel customer engagement, including email, phone, chat, and in-person interactions
• The pay range for this role is $50,000 - $53,000 depending on experience
• This posting will expire 7/30

Join TBK Bank!At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.Position Summary: Responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.ESSENTIAL DUTIES & RESPONSIBILITIESProfiles new and existing customers to better serve their financial needs; informs and advises customers of appropriate bank products/services that will make their life easier, save them time, or save them money.Provides exceptional customer service by standing to welcome the customer, using the customer's name, taking responsibility for the customer, thanking the customer by name and exceeding the customer's expectations.Prepares and compiles new customer information in accordance with the banks CIP and know your Customer policies.Opens new accounts; ensures completeness and accuracy of documentation including scanning into the system, and timely follow up on missing or incomplete documents.Successfully completes Account/File Maintenance with proper documentation.Helps customers with items such as Stop Payments, Debit Card Orders/Reorders, Debit Card Disputes, IRAs, Heath Savings Accounts, Wire Transfers, Directo-a-Mexico, Online Banking and Mobile Banking.Takes initiative to answer customer phone calls/email, takes ownership of their issue, takes proper steps to resolve their issue and provides the customer with appropriate feedback in a timely manner.Promptly responds to customer's inquiries and requests regarding account and suggests resolutions for account disputes and other account activity.Continues to build relationships with current customers to maintain goodwill and gain additional business.Actively participates in meeting retail branch goals and events.Professionally makes quality referrals to other areas of the bank and bank partners such as Commercial Lending, Consumer Lending, Treasury Management, Merchant Services, or the Mortgage Partner in your area, etc.Works professionally with, and generates goodwill between the retail banking department and other internal departments.Generates new business to assist in meeting established profitability goals.Performs all customer transactions and inputs them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements.Places holds on accounts for uncollected funds in accordance with regulations.Monitors customer account activity and transactions in order to identify possible fraud.Balances currency, coin, and checks in cash drawer at end of shift in comparison to computer totals. Maintains appropriate cash levels in teller drawer in accordance with the security policy. Complies with the Teller Over and Short Procedure.Processes savings bonds, branch capture, cashier's checks, and other items based on branch.Allows customers access to safe deposit boxes following specified procedures.Assists tellers with balancing daily transactions.May assist in balancing vault.Actively participates in daily branch Daily Plan It's and weekly branch meetings.Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.Protects and safeguards customer information and bank property.Adheres to all bank and regulatory requirements and participates in required training.Actively participates in local community and bank sponsored events.Performs other duties as assigned.EXPERIENCE & EDUCATIONHigh school diploma or general education degree (GED) required.Must be 18 years old.Six to twelve months of bank teller experience preferred.Customer service, sales or cross selling experience desired.SKILLS & ABILITIES REQUIREDExcellent communication skills required, both written and verbal.Basic knowledge of Microsoft office, word processing and email systems.Ability to read, write and speak English.Ability to take initiative and work independently.Able to travel to various TBK Bank locations for training and to perform other duties as assigned.Compensation RangeHourly: $16.06 - $22.01We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.Go on. Do it. Apply Today!