200 Customer Service Representatives jobs in Loveland
Remote - Client Services Associate
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Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.About us:•Proud Parent Company: Globe Life•Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.•Work Location: US/CanadaSuggested Qualifications:•Exhibit excellent communication skills, ensuring clear and effective client interactions.•Possess basic computer knowledge, allowing for seamless virtual engagement.•Showcase a strong work ethic, committing to delivering exceptional service.•Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.•Demonstrate exceptional time management skills, ensuring productive and efficient work.•Prior experience in leadership management is valued, offering opportunities for growth and advancement.Benefits:•Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.•Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.•Unlock bonus structured contracts, recognizing your exceptional performance.•Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.•Secure your future with comprehensive life insurance coverage.•Delight in the flexibility of a personalized schedule, accommodating your individual needs.•Plan for retirement with confidence, as we offer a robust retirement plan.•Benefit from renewals, further rewarding your long-term commitment.All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!
Client Services Manager, Home Health

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**_Location: 5285 McWhinney Blvd. Suite 140 Loveland, CO 80538_**
The Client Services Manager will:
+ Provide superior customer service and quality home health care
+ Focus on managing coordination of client services and emergent scheduling issues
+ Manage your Client Services Manager caseload while proactively growing it
+ Build lasting relationships with clients, referral sources, payors and community organizations
+ Develop strong, communicative relationships with the team
+ Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
+ Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications for a Client Services Manager:
+ Bachelor's degree or equivalent experience in healthcare
+ Prior knowledge of/experience with Medicare and OASIS a plus
+ Prior medical office or home care experience preferred
+ Prior supervisory experience a plus
+ Demonstrated record of successfully taking on increased responsibility (goal achievement)
+ Ambition to grow and advance beyond current position
+ Strong computer skills required (electronic medical record)
+ Excellent communication and interpersonal skills
**Why you'll love BAYADA:**
+ BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
+ Check out our blog: Newsweek's Best Place to Work for Diversity 2023
+ Newsweek Best Place to Work for Women 2023
+ Newsweek Best Place to Work (overall) 2024
+ Newsweek Best Place to Work for Women and Families 2023
+ Glassdoor Best Places to Work 2018 and 2019
+ Forbes Best Places to Work for Women 2020
+ Paid Weekly, $55-60k/year plus quarterly bonuses based on KPI metrics and performance
+ Mon-Fri work hours
+ AMAZING culture
+ Strong employee values and recognition
+ Small team at a local office
+ Growth opportunities
+ BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program and tuition reimbursement
**Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!**
**#LIRX**
**#JoinBAYADA-RX**
**As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.**
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here ( .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Event Services Client Account Manager

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Allied Universal® is hiring a Client Account Manager in beautiful Fort Collins, CO to oversee our account at Colorado State University.
. This position is responsible for the day-to-day operations and overseeing events at an assigned account. Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations. Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures. Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.
**The annual salary pay range for this role is $55,000 to $59,500 per year.**
**RESPONSIBILITIES:**
+ Supervise the day-to-day event operations and staffing of an assigned client site
+ Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
+ Build, improve, and maintain effective relationships with both client and employees
+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
+ Ensure all required reporting and contract compliance requirements are met
+ Assure regular communication of issues or event with our client
+ Handle any escalated security issues or emergency situations appropriately
+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
+ Meet all contractual scheduled hours with a minimum of unbilled overtime
+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal's corporate training standards
+ Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff
+ Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
+ Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction
+ Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
+ Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
+ Attend client meetings, security meetings, and event walk-through(s)
+ Ensure all staff is debriefed properly and prepared for each event
+ Prepare and disseminate event post orders to each employee working each event as assigned venue/event
+ Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.)
+ Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks
+ Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
+ Create venue dot maps deployment sheets, show grids, etc.
+ Complete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager
+ Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts
+ Facilitate the timely invoicing of events and follows up with client to ensure payment; investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager
**QUALIFICATIONS:**
+ High school diploma or equivalent
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
+ Minimum of three (3) years of event management, event operations, and/or event supervisory experience
+ Experience in hiring, developing, motivating, and retaining quality staff
+ Ability to develop and grow customer relationships
+ Ability to work in a team-oriented management environment with the ability to work independently
+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude
+ Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
+ Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
+ Professional, articulate, and able to use good independent judgment and discretion
+ Must be able to work nights/evenings/holidays as needed with a flexible schedule
**PREFERRED QUALIFICATIONS:**
+ Facilities management, military, or law enforcement experience
+ Previous payroll, billing, and scheduling experience
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1402695
**Location:** United States-Colorado-Fort Collins
**Job Category:** Management
Patient Access Specialist Call Center
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Patient Access Specialist Sr position with UCHealth Medical Group in primary care and specialty care clinics in Loveland. Full-time positions, several opportunities available.
This position is a call-center position in a clinic setting. Schedules and registers patients. Obtains demographic information and performs related clerical functions.
Work collaboratively with the front desk and clinical teams to support patient care in the department's phone room.
Work Schedule: Full Time Days
Responsibilities: Schedules appointments, follow-up appointments, and assigns appropriate length of visit per physician request. Provides instruction to patients regarding what to bring to the appointment, time of appointment and location of physician. Registers patients for medical care including laboratory, outpatient services, physician or other medical office. Pre-registers patients when needed. Collects and confirms complete patient demographics, current employer, emergency contact information, insurance and case-specific information such as referring physician. Verifies insurance eligibility for governmental insurance payors (i.e. Medicaid, Medicare, Tricare, etc.). May complete Medicare Secondary Payor Questionnaire for all Medicare eligible patients. Reviews patient accounts for outstanding balances and forwards to Accounting.
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
Requirements:
+ The pay range for this position is: $19.67 - $5.57 / hour. Pay is dependent on applicant's relevant experience.
UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.
UCHealth offers their employees a competitive and comprehensive total rewards package:
+ Full medical, dental and vision coverage
+ Retirement plans to include pension plan and 403(b) matching
+ Paid time off. Start your employment at UCHealth with PTO in your bank
+ Employer-paid life and disability insurance with additional buy-up coverage options
+ Tuition and continuing education reimbursement
+ Wellness benefits
+ 5 year incentive bonus
+ Full suite of voluntary benefits such as identity theft protection and pet insurance
+ Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to 5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year
Loan Repayment:
UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need. At UCHealth, we do things differently We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.
Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.
Be Extraordinary. Join Us Today!
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
Patient Access Specialist Call Center
Posted today
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Description Patient Access Specialist Sr position with UCHealth Medical Group in primary care and specialty care clinics in Loveland. Full-time positions, several opportunities available.This position is a call-center position in a clinic setting. Schedules and registers patients. Obtains demographic information and performs related clerical functions.Work collaboratively with the front desk and clinical teams to support patient care in the department's phone room.Work Schedule: Full Time DaysResponsibilities: Schedules appointments, follow-up appointments, and assigns appropriate length of visit per physician request. Provides instruction to patients regarding what to bring to the appointment, time of appointment and location of physician. Registers patients for medical care including laboratory, outpatient services, physician or other medical office. Pre-registers patients when needed. Collects and confirms complete patient demographics, current employer, emergency contact information, insurance and case-specific information such as referring physician. Verifies insurance eligibility for governmental insurance payors (i.e. Medicaid, Medicare, Tricare, etc.). May complete Medicare Secondary Payor Questionnaire for all Medicare eligible patients. Reviews patient accounts for outstanding balances and forwards to Accounting.Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.Requirements: The pay range for this position is: $19.67 - $5.57 / hour. Pay is dependent on applicant's relevant experience.UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.UCHealth offers their employees a competitive and comprehensive total rewards package:Full medical, dental and vision coverageRetirement plans to include pension plan and 403(b) matchingPaid time off. Start your employment at UCHealth with PTO in your bankEmployer-paid life and disability insurance with additional buy-up coverage optionsTuition and continuing education reimbursementWellness benefits5 year incentive bonusFull suite of voluntary benefits such as identity theft protection and pet insuranceEducation benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to 5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar yearLoan Repayment:UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need. At UCHealth, we do things differently We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.Be Extraordinary. Join Us Today!UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
Call Center Customer Service Representative $18 and hour
Posted 2 days ago
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Job Description
Loveland Ford is currently looking for a call center customer service representatives to join our call center team. A positive attitude, exceptional customer service skills, and reliability are requirements for this job. This position is a great way to get into Northern Colorado's premier Ford dealer and a great starting point for anyone looking to work their way up the ladder to be an advisor, office admin, or even management; or for an exceptional person just looking for a great work place and a steady source of income.
In this job you will answer phones for the service department, schedule appointments, perform customer service follow up, and many more possible opportunities depending on your desire and career path. Our service department is open Mon-Fri 6am until 6pm and Saturday 7am to 4pm. You will be scheduled for 40 hours per week (5 days). For the most parts this will be Monday through Friday with some rotating Saturdays. If you prefer to work Saturdays and have a day off during the week we are open to listening to that as well!
Call Center Counselor, The Hub for Student Services

Posted today
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Job Description
Classification TitleTemporary Hourly
Employment CategoryTemporary
Is this an Hourly position?Yes
Work Hours/Week0-40
Overtime Eligible?Yes
Position LocationRemote
Does this position qualify for hybrid or remote work?Yes
Description of Work Unit
The Hub for Student Services is a department operating within the Division of Enrollment & Access, along with the Office of Admissions, the Office of Financial Aid, and the Office of the Registrar. The Hub is a fast-paced environment that provides students with one location for integrated support for housing and dining services, student records, registration, financial aid, billing, payments, and tuition classification. The Hub staff are cross-trained and provide holistic, student-centered support across this broad set of enrollment services via phone, email, and in person. While the content base of information provided to students is broad, the function of The Hub for Student Services is focused on student-centered customer service.
Search Contact
Position Summary
Reporting to the Director, The Hub Call Center Counselor's primary role is to communicate with students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid and student billing via the telephone.
This role requires excellent communication skills, the ability to thrive in a fast-paced environment, strong critical thinking abilities, and a high level of personal initiative.
In working with constituents, Counselors must demonstrate strong customer service skills including efficiency, accuracy, organization, and tact.
The schedule for this position is Monday-Friday 10:00 AM- 4:00 PM with one 30- minute break. Excluding University Holidays.
The Hub for Student Services is committed to the University'sPrinciples of Community ( . A successful candidate will share in our common goal to welcome, value and affirm everyone on our campus, embracing their various identities, skills, ideas, talents, and contributions. In addition, a successful candidate will equitably assist students in navigating the often complex and confusing enrollment-related processes in support of both access to CSU and success at CSU .
In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.
Position Minimum Qualifications
An associate's degree and at least one year of professional work experience providing counseling and/or assistance in customer service environment. Similar experience as a student employee may be considered.
Strong communications skills, as demonstrated by submitted application materials and the ability to interpret and explain information. Must be highly motivated, focused, and results oriented.
Experience providing excellent customer service by relaying information accurately and in a courteous, concise and approachable manner. Ability to use judgment, discretion, and decision-making skills in dealing with sensitive and confidential issues.
In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant
Preferred Qualifications
Experience working in a call-center environment.
Work experience in one or more of the functional areas of an integrated student services office, i.e. Office of Financial Aid, Student Billing, Housing and Dining Services or the Office of the Registrar.
Proficiency in multiple languages such as Spanish and American Sign Language. Knowledge of Colorado State University including institutional and unit policies and procedures.
Personal or professional commitment to diversity as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes. An understanding of theLand-Grant Mission ( of Colorado State University
Posting Details
Working TitleCall Center Counselor, The Hub for Student Services
Posting Number202500470T
DepartmentThe Hub for Student Services
Salary Range$20.00/hr
Employee Benefits
Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
+ Review our detailed benefits information here. ( Explore the additional perks of working at CSU here.
+ For the total value of CSU benefits in addition to wages, use our compensation calculator ( .
+ Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in ( !
Close Date07/23/2025
Special Instructions to Applicants
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO
Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Essential Job Duties
Job Duty CategoryCall Center Counseling
Duty/Responsibility
The Hub call center counselors will counsel students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid and student billing.Counseling will occur via phone.
The Hub counselors will also serve as a student service resource for general university information including providing appropriate referrals for campus resources beyond the scope of The Hub services.
Percentage Of Time80
Job Duty CategoryTraining
Duty/Responsibility
Call center counselors will adhere to a structured training schedule, designed to enhance, among other things, cultural competence, student readiness, and inclusivity. This training program emphasizes continuous learning to ensure counselors are well-versed in all services, financial aid, and student billing services.
Additionally, call center counselors must stay up to date with all relevant departmental, institutional, state, and federal policies and procedures.
Percentage Of Time20
References
Minimum References Required3
Maximum References Required3
Documents Needed To Apply
Required Documents
+ Resume
+ Cover Letter
+ List of Professional References
Optional Documents
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