585 Customer Service Representatives jobs in Marlborough

Join to apply for the Client Services Lead role at MiniLuxe 1 week ago Be among the first 25 applicants Join to apply for the Client Services Lead role at MiniLuxe This range is provided by MiniLuxe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $2.00/hr Position: Client Experience Lead About MiniLuxe Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury for everyone, anywhere, at any time. We are doing this by becoming the world’s leading ethical and clean nail-care brand with a diverse and empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services. We’re not just building a company. We’re on a mission to transform an entire industry. We are MiniLuxe. Are you MiniLuxe? The passion for a People First culture is our greatest asset. We believe diversity is beautiful. We believe having passion and creativity in your craft and career will help to drive our business. If you believe in these values and are about being your best self and having fun; then we would love to have you join our MiniLuxe Family. About This Role Through a genuinely warm and welcoming demeanor, the Client Experience Lead is responsible to cultivate and enhance the client experience for their self-care and exhibit our premium brand experience. The Client Service Lead has a passion for beauty and hospitality. They also provide critical support to our nail designer and studio leadership team by ensuring we have everything needed to deliver MiniMoments of luxury and premium brand experience. What You’ll Do Client Journey Cultivate loyal clientele base Brand advocate Engage clients on Service & Retail offering and rebooking Ensure studio ambiance and cleanliness to brand standard Engages with first time clients and educates on Brand story Responsible for client management Is knowledgeable of all service and product offerings and can effectively communicate with clients. Shows Professionalism and Courtesy when greeting clients. Clean: Manages clean lab and studio supply organization Follows our 3-step sanitization process for tools to provide services Organize all supplies and tools needed and deliver to Nail Designer and Editors Proactively maintains studio cleanliness to MiniLuxe brand standards Supports nail designers with cleaning process and station turnover between services Manage service floor: Observes all areas of service floor to ensure appropriate timing and client flow Contacts clients according to late policy. Accurately book and/or change appointments Supports Driving Revenue: Can become a product expert to drive retail sales to make daily goals Educates clients about polish offerings, service upgrades, loyalty program membership and retail. Effectively optimizes bookings for maximum client intake. Invites clients to re-book,or book reoccurring appointments. Proactively optimizes the booking system and seamlessly adjust to accommodate real-time changes. Is business savvy to recommend service upgrades and communicate about retail products. Who You Are 2-3 years in a Client Servicing role A genuinely warm & welcoming demeanor Eager to learn and develop skills Possesses a passion for beauty and hospitality Delivers an amazing client experience in a premium brand environment Operational excellence through accurate and effective appointment booking Ability to multi-task Use of computer equipment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 25 lbs While performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break) The employee frequently is required to stand and walk Must be able to bend/kneel Must be able to handle light cleaning supplies and chemicals Job Type: Full-time The MiniLuxe Offer – What’s in it for you? In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, Free Services & Retail Discounts, and much more. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Consumer Services Referrals increase your chances of interviewing at MiniLuxe by 2x Sign in to set job alerts for “Client Services Representative” roles. Massachusetts, United States $52,800.00-$63,000 00 8 months ago Wellesley, MA 47,100.00- 63,600.00 1 day ago Customer Experience Associate, Temporary Newton, MA 100,000.00- 120,000.00 21 hours ago Current Clients - Sales and Operations Representative We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity:

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.

* Research inbound requests in a timely manner to establish positive client relationships.
* Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
* Build strong working relationships to address and support client needs.

Newer CSS team members primarily handle inbound calls, but with experience and coaching, can transition to email and web chat inquiries.

Joining our team as a CSS will help you build foundational knowledge in group insurance that can be applied to future growth opportunities within Sun Life.

How you will contribute:

* Strong problem-solving skills to resolve client inquiries.
* Your ability to multi-task and work across various technology platforms.
* A desire to continuously learn and adapt to evolving client needs.
* A commitment to develop and leverage organizational relationships to better serve our clients.
* Ability to work with a diverse range of people
* Adherence to contact center and metric expectations
* Availability to work overtime as needed
* Ability to work flexible shifts with start times between 8AM EST-11:30AM EST

What you will bring with you:
* Excellent verbal and written communication skills.
* Client-focused mindset and an empathetic approach toward others.
* 1+ years of customer service or call center experience

Salary Range: $47,100 - $63,600

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Posting End Date:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity:

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.

Research inbound requests in a timely manner to establish positive client relationships.
Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
Build strong working relationships to address and support client needs.

Newer CSS team members primarily handle inbound calls, but with experience and coaching, can transition to email and web chat inquiries.

Joining our team as a CSS will help you build foundational knowledge in group insurance that can be applied to future growth opportunities within Sun Life.

How you will contribute:

Strong problem-solving skills to resolve client inquiries.
Your ability to multi-task and work across various technology platforms.
A desire to continuously learn and adapt to evolving client needs.
A commitment to develop and leverage organizational relationships to better serve our clients.
Ability to work with a diverse range of people
Adherence to contact center and metric expectations
Availability to work overtime as needed
Ability to work flexible shifts with start times between 8AM EST-11:30AM EST

What you will bring with you:
Excellent verbal and written communication skills.
Client-focused mindset and an empathetic approach toward others.
1+ years of customer service or call center experience

Salary Range: $47,100 - $63,600

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., weve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Posting End Date:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The Opportunity:Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution. •Research inbound requests in a timely manner to establish positive client relationships.•Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.•Build strong working relationships to address and support client needs. Newer CSS team members primarily handle inbound calls, but with experience and coaching, can transition to email and web chat inquiries. Joining our team as a CSS will help you build foundational knowledge in group insurance that can be applied to future growth opportunities within Sun Life. How you will contribute:•Strong problem-solving skills to resolve client inquiries. •Your ability to multi-task and work across various technology platforms. •A desire to continuously learn and adapt to evolving client needs. •A commitment to develop and leverage organizational relationships to better serve our clients. •Ability to work with a diverse range of people•Adherence to contact center and metric expectations•Availability to work overtime as needed•Ability to work flexible shifts with start times between 8AM EST-11:30AM ESTWhat you will bring with you:•Excellent verbal and written communication skills. •Client-focused mindset and an empathetic approach toward others. •1+ years of customer service or call center experienceSalary Range: $47,100 - $63,600At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.Life is brighter when you work at Sun LifeAt Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.For applicants residing in California, please read our employee California Privacy Policy and Notice.We do not require or administer lie detector tests as a condition of employment or continued employment.Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Category: Customer Service / OperationsPosting End Date: 30/10/2025

Physician Health Services, Inc. (PHS), is a nonprofit corporation that was founded by the Massachusetts Medical Society to address issues of physician health. PHS is a confidential resource for physicians and medical students who may benefit from help addressing stress, burnout, work-life balance issues, and a variety of physical and behavioral health concerns that sometimes arise in todays hectic healthcare environment. These include substance use difficulties, cognitive issues, psychiatric problems, the stress of medicolegal situations, and interpersonal challenges at work or at home. PHS provides resources to those who seek our services, and is designed to provide assessments and also monitor those in need for the recovery of substance use disorders, behavioral health concerns, occupational problems, or mental or physical illness. The world has changed, and so has the way we work. The MMS has adopted a flexible work model that allows most employees to choose where they work at home, onsite in our Waltham office, or a combination of the two based on their preferences and our business needs. Because what matters is the work we do, not where we do it. We are currently seeking a Client Services Coordinator to join our mission-driven team dedicated to supporting physician health and well-being. This is a great opportunity for a self-motivated, detail-oriented individual. This role is responsible for collecting and analyzing data related to all PHS client activity and assisting with daily operations. The Client Services Coordinator prepares, monitors, and maintains PHS client activity data including referrals, consents, contracts, and case transactions. They organize, prepare, and record meeting materials for all client case management meetings. They also prepare, edit, track, and mail client correspondence, including recommendation and compliance letters. Responsibilities: 1. Monitors the PHS phone line; responds and directs calls to the appropriate staff members. Reviews all incoming correspondence through DocuSign, email, mail, and fax. Processes documents accurately, inputs them into the document management system and database, and routes them to appropriate PHS staff. 2. Carries out client case management activities, including entering contracts, monitor changes and updating client, collateral and case management information on a regular basis. Enters client data into the PHS database with precision and thoroughness. Collaborates with PHS staff to ensure a seamless workflow and to resolve incomplete or unclear information as needed. Assist with database maintenance, upgrades, and enhancements. 3. Assist with the drafting, editing, and tracking of client and third-party correspondence following weekly Round Case Management meetings and upon request. Identifies and reconciles discrepancies in correspondence details with PHS staff when needed. Uploads all client related correspondence into the PHS database. 4. Assists the Medical Director, Executive Director and clinical staff with calendar management, including scheduling client and third-party meetings. Processes invoices and expense reports as needed. 5. May assist with organizing client case management and advisory committee meetings, including scheduling, preparing and circulating agendas, recording meeting minutes, and organizing other meeting logistics. 6. Perform additional responsibilities as assigned. Qualifications: A bachelors degree, or equivalent relevant experience is required. At least two years of related administrative experience (preferably in a medical or healthcare organization, handling confidential information) is required. Proven ability to be proactive, work independently, prioritize workload, deliver high quality results, and meet time sensitive deadlines while managing multiple tasks and competing demands. Meticulous attention to detail, resourcefulness, flexibility, reliability, and willingness to learn are essential. Proficiency with Microsoft Office applications (Outlook, Word, Excel and PowerPoint). Experience with client databases and the maintenance process of a database system are necessary and data analysis experience is highly desirable. Strong organizational, problem-solving, analytical and time management skills. Excellent verbal and written communication skills, including demonstrated ability to prepare clear and concise correspondence. Excellent interpersonal and customer services skills. Ability to speak articulately and credibly with a professional demeanor to successfully relate to a wide diversity of staff, vendors and clients. Must be able to work effectively and productively, in a team-based environment, across all levels of staff. Aptitude for handling sensitive and confidential information with discretion and good judgment. Strong editing, proofreading, word processing, and data entry skills are important. Prior experience or involvement in a quality management program or process is preferred. Experience within the field of substance abuse and mental health is strongly preferred. Our generous benefits offerings include: 3 weeks of paid vacation, 6 personal days, 12 sick days, 13 paid holidays, medical and dental plans, 401(k) plans with company match, back-up childcare assistance, tuition assistance and more! The MMS has earned praise as one of the Top Places to Work in Massachusetts by The Boston Globe for the past 15 years in a row! The Globe surveys employees regarding their opinions about company leadership, benefits, ethics, values and culture, and recognizes those companies who receive high marks from their employees. The MMS is an Equal Opportunity Employer, committed to providing opportunities to veterans and people with disabilities and a work environment that is welcoming to all. #J-18808-Ljbffr

Summary - Job Responsibilities - Activities: Reporting to the Director of Sales, This is a key role in overseeing and maintaining the requirements of client interaction to provide and exceed the standard of service expected by the client from Assured Testing Laboratories, LLC in a professional manner with the company ethos of excellence in service and integrity in science at the forefront always. Education - Experience: High School Diploma or one year industry related experience Required Skills, Competencies, Authorities and Training Needs:Client Services Assist in the onboarding process for the new clients and provide to them a comprehensive walkthrough of the sample submission process. Organize and coordinate sample pick-ups with clients to ensure timely delivery of samples to the lab using our transport partners. Advise clients on navigating LIMS platform and regulatory compliance platforms (i.e Confident LIMS and Metrc). Assist in the weekly interaction with client Accounts Payable points of contact to request prompt payment of invoices and to serve as point of contact for inquiries regarding invoice inquiries.Will assist the sales director in various other sales and marketing tasks as they become necessaryData Management Compile and upload results via CSV to Metrc when required.Collaborate with quality control (QC) on Certificates of Analysis (CoAs) to verify accuracy and consistency with client product specifications. Report sample analysis results to clients in a clear, timely, and professional manner. Ensure all CoAs and data presentations (such as csv files) comply with regulatory requirements. Ensure all client data is maintaining in a comprehensive and up-to-date fashion in the company's nutshell CRM.