319 Customer Service Representatives jobs in Nashville

Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.Why Colliers?Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.***This position is an Onsite role based out of our Nashville, TN. office**About youYou are an experienced professional looking to take the next step of your career in commercial real estate! Your background includes delivering exceptional sales support to internal and external clients. In this position, you will be supporting marketing, operational duties and transactional management with a high level of business acumen and entrepreneurial spirit - which means YOU will be an integral part of the team's success.In this role, you will.Help oversee the team's transactions, tracking critical dates and regularly updating clients and colleaguesMaintain company databases to track prospects and business opportunitiesCreate/format proposals and presentations, collaborating with Colliers Marketing to help curate team marketing collateralBring a great attitude in learning the business and local marketplace by attending local business and industry events, networking, and participating in client meetingsProcess executed lease/amendment paperwork, create vouchers, collect pertinent documentation, sending tenant/property eblasts, create market surveys, print tour books, schedule tenant tours, etc.What you'll bringAt least 2+ years of sales or administrative experience in a professional environment (preferably real estate, sales, legal, architectural, construction or related)Adobe Creative Suite (InDesign) experience required.Commercial real estate experience is an asset.High proficiency in MS Office Suite (Word, Outlook, Excel, PowerPoint)High level of initiative and excellent communications skills, both oral and written#LI-SD1#LI-OnsiteMake your next move an expert one and join us as we lead the industry into the future.Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.Direct applicants only please, no agencies.Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact for assistance.

Ingram Content Group (ICG) is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville.

This individual will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!

Required Qualifications:

• High school diploma or GED
• 1 year customer/client service experience

Preferred Skills:

• Bachelor's degree
• Customer-facing experience
• Experience using critical thinking and problem-solving skills

Key Responsibilities:

• Acts as the primary and oftentimes sole point of contact for customers.
• Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
• Increase sales volume via clarification of special offerings and upselling.
• Deals with all publisher queries efficiently and accurately on the phone, email and chat.
• Ensures customer questions and concerns are resolved with a satisfactory resolution.
• Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
• Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
• Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
• Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
• Support the drive for sales growth via effective execution of upselling.
• Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
• Attend recurring virtual meetings with customers to provide white-glove level of service and support.
• Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.

Hiring Salary Range: $19/hr - $23/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 10 vacation days & 10 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish

JOB SUMMARY:To communicate with clients, both internal and external, in order to provide needed information for patient care.JOB RESPONSIBILITIESESSENTIAL FUNCTIONS:Follow client services department policies and procedures.Call Alert test reports for clinical lab testing to clients.Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction.Handle difficult calls tactfully, courteously, and professionally.Research and resolve problems with specimens and/or reports.Contribute to a positive work climate and to the team effort of the department and company.Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.NON-ESSENTIAL FUNCTIONS:Work with other departments within PathGroup and subsidiaries.Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Other duties as assigned.EDUCATION & LICENSURE:High school diploma or GED is required.REQUIREMENTS:One year of client services experience required.

Company DescriptionJob DescriptionIngram Content Group (ICG)is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville.This individual will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!Required Qualifications:High school diploma or GED1 year customer/client service experiencePreferred Skills:Bachelor's degreeCustomer-facing experienceExperience using critical thinking and problem-solving skillsKey Responsibilities:Acts as the primary and oftentimes sole point of contact for customers.Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations. Increase sales volume via clarification of special offerings and upselling.Deals with all publisher queries efficiently and accurately on the phone, email and chat.Ensures customer questions and concerns are resolved with a satisfactory resolution.Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.Support the drive for sales growth via effective execution of upselling.Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience. Attend recurring virtual meetings with customers to provide white-glove level of service and support.Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.Hiring Salary Range: $19/hr - $23/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.QualificationsAdditional InformationPerks/Benefits:A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.10 vacation days & 10 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistance programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearTake breaks or brainstorm in our game room with ping pong & foosballCasual Dress CodeThe world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.EOE-Race/Gender/Veterans/DisabledWe participate in EVerify.EEO Poster in English EEO Poster in Spanish

The Client Services department is responsible for the quarterly and semi-annual distribution of royalty statements and payments to UMPG clients. Our main objective is to provide best-in-class service to both internal and external parties via the relationship between the Client Services team and UMPG administration.

How You'll Create:

Responsibilities within the department include financial analysis, adjustment calculation, payment invoicing, vendor maintenance, UMPG Window (on-line) portal support, fielding general inquiries from our clients, as well as ad hoc projects based on department needs. All these tasks serve the department’s main purpose – making sure UMPG clients are paid on-time with accurate financial documentation.

The role of Client Services coordinator serves to support the department in ensuring quarterly goals and deadlines are met, with an emphasis on providing exemplary customer service to our clients.

Job Functions:

• UMPG Window (client portal) account creation & maintenance.
• Assist in quarterly and semi-annual payment and statement generation, as well as out-of-cycle payment requests.
• Correct data errors and anomalies, provide research, and answer requests for business and financial information related to works and income from both internal and external customers.
• Review and deliver vendor maintenance forms submitted by clients, including client outreach to obtain the necessary tax and banking documents for vendor creation.
• Assist the department with quarterly close-out reviews.
• Answer queries received via customer service email inbox and phone hotline.
• Ad hoc projects and responsibilities as required in response to changing business requirements.

Bring Your Vibe:

Skills/Abilities:

• Fast and accurate data-entry with attention to detail and understanding of how that data affects other departments and processes.
• The ability to identify issues and propose and implement solutions in response to day-to-day challenges within the role.
• Capable of learning quickly how to perform research and analysis of client issues and questions to provide useful information and insight.
• Comfortable numerically, with financial calculations and analysis, including royalty calculations.
• Solid Microsoft Office skills, particularly Excel with the ability to learn customized systems. Data management and comparison via Excel would be an advantage.
• Preferred candidate will have experience with task management software.
• Preferred candidate will have experience with financial systems software – SAP preferred.
• A collaborative team member able to work with the Director, Coordinators and colleagues in the North America and Global Administration Teams.
• Open-minded, flexible, and cooperative with the ability to prioritize so that client needs are met consistently.
• Responds appropriately to direction regarding deadlines, deliverables, key performance indicators and service levels.
• Effectively prioritize tasks to focus attention on key deliverables and takes pride in satisfying internal and external parties.
• Ability to escalate issues appropriately in a timely and professional manner

Experience:

• 1+ years of experience within the music publishing industry.

Education:

• Bachelor’s Degree preferred, with a focus on music business management