164 Customer Service Representatives jobs in New Windsor

Optum is seeking a Call Center Nurse RN to join our HouseCalls team in Columbia, MD. Optum is a clinician-led care organization, that is creating a seamless health journey for patients across the care continuum.
As a member of the broader Home and Community Care team, you'll provide annual clinical assessments to patients in the comfort of their homes. This important preventive care helps identify and reduce health risks for patients, in addition to coordinating appropriate follow-up care to improve health and well-being.
At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while **Caring. Connecting. Growing together.**
The HouseCalls Clinical Support Team (HCCST) supports Advanced Practice Clinicians in the HouseCalls program by providing telephonic consultation to plan members post HouseCalls visit. This position is completely telephonic in a call center environment.
Goals of the program include providing a one-time outreach to members for follow up post HouseCalls visit to provide education and clarification on any concerns raised during their HouseCalls visit. The main objective of this program is to ensure successful transition of care from the HouseCalls Advanced Practice Clinician back to the members Primary Care Provider.
This team includes nurse care managers and social workers. The Nurse Care Manager (NCM) will report directly to the Manager/or Director of Clinical Operations of HCCST. The NCM interacts via telephonic consult with members and providers to assist with education and clarification on any concerns raised during the HouseCalls visit and ensure the member has/or assist in obtaining an appointment with the provider to transition care. They work to ensure members receive quality customer service by answering questions, addressing concerns, providing education, providing resource information, and entering referrals.
**The schedule is Monday through Friday from 9AM to 5:30PM Eastern or 9AM to 5:30PM Central respectively.**
**Primary Responsibilities:**
+ Perform telephonic outreach to members identified by the Advance Practice Clinician for specific referral related issues
+ Ensure member has scheduled appointment with Primary Care Provider (PCP)/specialty provider; help scheduling appointment, if needed
+ Refer members to internal departments such as Social Work, or Clinical Help Desk when appropriate
+ Gather clinical information telephonically from patient/family
+ Assist patients/members with urgent needs requiring acute intervention that arise during the call
+ Identify triggers for hospitalization and barriers to meeting healthcare goals as they arise during the call
+ Complete required documentation in compliance with auditing standards and policies
+ Provide patient/family education on disease process and trigger management that arise during the call or are directly related to referral reasons
+ Assist with connections to appropriate community resources if needed
+ Understand and maintain confidentiality of legal and ethical issues
+ Maintain compliance with all HIPAA (Health Insurance Portability and Accountability Act) regulations
+ Enhance the experience of both internal and external customers by providing excellent customer service while maintaining production metrics
+ Serve as a clinical resource and consultant for other clinicians
+ Attend and participate in team huddles and staff meetings
+ Work with Supervisor to identify system improvements that could be made to drive operational advancements and efficiencies
+ Provide cross-coverage support across the team and assist with special projects, as needed
+ Assume other duties as assigned and directed by the Supervisor or Manager of Clinical Call Center Operations
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Current, unrestricted Compact RN (Registered Nurse) license in the state of residence
+ Willing and able to obtain additional licensure in assigned states within 6 months of hire
+ 3+ years of clinical experience in a hospital, acute care, home health / hospice, direct care, or case management position
+ Computer/typing proficiency to enter and retrieve data in electronic clinical records
+ Proficient with Microsoft Word, Outlook, and Excel
+ Proven ability to communicate complex or technical information in a manner that others can understand and the ability to understand and interpret complex information from others
+ Proven ability to perform positively and efficiently in production driven environment
+ Dedicated, distraction-free space in home and access to company approved high-speed internet (Broadband Cable, DSL, Fiber)
**Preferred Qualifications:**
+ Telephonic case management experience
+ Home care / field based case management
+ Medicaid, Medicare, or managed care experience
+ Experience working remotely from home
+ Experience working in a call center environment
+ Experience working in a metrics-driven environment
+ Demonstrated excellent customer service skills
+ Reside in the Central or Eastern time zone
+ Proven solid problem-solving skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

Call Center Sales Supervisor - Insurance (D2C) at Piper Companies summary:

The Call Center Sales Supervisor at Piper Companies leads a team of licensed insurance agents, driving sales performance and ensuring compliance in a hybrid work environment. The role involves coaching, monitoring, and motivating agents to meet sales and quality goals, while collaborating with marketing and IT to optimize lead management and sales operations. Additionally, the supervisor handles escalations, conducts performance reviews, supports hiring and training, and ensures adherence to licensing requirements.

Piper Companies is seeking a Call Center Sales Supervisor to support a fast-growing insurance company in Frederick, MD (hybrid: 3 days in-office ). Reporting to the D2C Senior Manager, this role leads a team of licensed agents, driving sales performance and ensuring compliance. The ideal candidate is a strong, balanced leader with sharp coaching and analytical skills, capable of motivating teams and holding them accountable in a fast-paced, customer-focused environment.
Responsibilities of the Call Center Sales Supervisor Include:

• Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
• Monitor agent calls and provides weekly coaching to improve sales tactics and customer engagement.
• Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
• Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
• Optimize lead management and incentive programs to improve team performance and customer outcomes.
• Support new marketing campaigns and partnerships by educating and motivating the sales team.
• Provide weekly sales forecast updates and identify performance gaps.
• Analyze call reports to improve resource planning and reduce abandon rates.
• Handle escalations and disputes, promoting transparency and customer satisfaction.
• Track and document agent performance, including productivity, quality scores, attendance, and compliance.
• Run weekly/monthly sales contests to boost motivation and results.
• Conduct performance reviews and support career development for agents.
• Assist in hiring, onboarding, and training new staff to meet licensing requirements.
• Validate system workflows and coordinate with IT to resolve issues.
• Complete reports related to agent performance, sales targets, and productivity metrics.

Qualifications of the Call Center Sales Supervisor Include:

• High school diploma or equivalent; 2 years of college preferred.
• 3+ years of management experience in a sales or call center environment.
• Experience in Life, Property & Casualty, or Health insurance.
• Strong leadership, motivational, and organizational skills.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office (Word and Excel).
• Customer-focused mindset and ability to thrive in a fast-paced setting.
• Understanding of life insurance products preferred, not required
• Completion of LOMA courses 281, 291, ALMI preferred, not required
• Project management, analytical, and presentation skills preferred, not required
• Experience supporting D2C initiatives and sales strategy execution preferred, not required

Compensation of the Call Center Sales Supervisor Includes:

• Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
• Annual and merit-based bonuses
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.

This job opens for applications on 10/3/2025. Applications for this job will be accepted for at least 30 days from the posting date.
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Keywords:

Call Center Supervisor, Sales Manager, Insurance Sales, D2C Sales, Sales Coaching, Lead Management, Performance Management, Agent Training, Sales Forecasting, Customer Experience

Description:

The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.





Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service

• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection

• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift

• Perform the following duties related to Customer Self Service machines:

o Always present and engaged with all customers

o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the

Self-Checkout system as needed to help speed along their checkout experience

o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential

opportunities for theft

o Troubleshoot the equipment and escalate issues when necessary

o Assist customers with items that are not available using the Self-Checkout system alone, including:

• Tobacco products

• Money orders

• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone

accessories, etc.)

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Replenish products and supplies to ensure the store is always stocked

• Check expiration codes, face and inspect all items. Pull expired items, document, and discard

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications

• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.

• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)

• Complete other assigned tasks as assigned by management

Requirements:

The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

• Understand that their team's success depends on their accomplishments

• Possess strong written, verbal, and interpersonal communication skills

• Possess organizational skills and decision-making skills

• Have earned a high school diploma or GED (preferred)

• Utilize basic math skills and basic computer skills

• Exhibit acceptance of authority

• Be able to lift and carry 50 lbs

• Be able to lift, bend, and stand as many as eight hours per day

Additional Info:

Employees hired to work overnights start out at a higher rate of pay. Shift start times vary from 10pm - 12am.

Job Brief

Service Desk, Escalation

Job Description

Are you ready to become a RealmOne WARRIOR ?

RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.

Join us on this journey as we execute this mission-critical contract providing architecture, engineering, integration, and maintenance across a multiple classification Enterprise network.

Your effort and expertise are crucial to the success and execution of this impactful mission. This opportunity supports an Enterprise IT contract with a team of Customer Service Specialists, Database Engineers, Information Systems Security Officers, Information Systems Security Engineers, SharePoint Developers, Systems Engineers, Network Engineers, and IT Engineers responsible for the architecture, engineering, integration, operations, maintenance and sustainment of multi-level Enterprise IT environment.

Job Description:

• The Customer Support Specialist is primarily responsible for providing first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. The CSS will provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution.
• Tuesday to Saturday - 1500 to 2300.
  

The CSS2 shall possess the following capabilities:

• Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat.
• Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution.
• Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues.
• Enter and track tickets for the requesting organization.
• Responsible for attending meetings that affect Help Desk Process and Procedures.
• Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status.
• Solve problems using documented Standard Operating Procedures (SOP).
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc.
• Provides support for the escalation and communication of status to agency management and global customers.

Qualifications:

• 3+ years of experience.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service skills and the ability to work in a team-oriented, collaborative environment.
• Be sensitive to unique dialects as our customers may speak English as a second language.
• Availability to work weekends and holidays.
• Availability for on-call duties and emergency response situations maintaining consistent high performance and reliability.
• Consistently provide support through shift transitions providing effective communication during shift changes.
  

Certifications Required:

• Security+

Position requires active Security Clearance with appropriate Polygraph

Pay Range: 103,000-146,000

The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.

RealmOne Benefits:

• Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
• Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
• Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
• Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
• MORE BENEFITS.FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events .and much more.

ABOUT US

• RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.
• Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
• RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
• RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer: Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

PT Perishable Associate





Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at

Retail Operations

Store Code: Store 00053 Market )

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Provide quality customer service within the Perishable Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience

• Courteous and helpful to other associates

• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

• Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream

• Wrap, label, weigh and stock meat case as requested or needed

• Ensure that all advertising and sales promotion materials applicable to the department are properly utilized

• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice

• Understand and follow Food Safety and Workplace Safety guidelines and procedures

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty

• Ensure compliance with local, state and federal regulations

• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

• High school graduate or equivalent preferred

• Excellent interpersonal, organizational, communication and customer service skills

• Ability to use computers and other communication systems required to perform job functions

• Be able to handle a variety of substances associated with cleaning and packaging materials

• Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.