371 Customer Service Representatives jobs in Omaha
Client Services Specialist
Posted today
Job Viewed
Job Description
Company:
NICO National Indemnity CompanyWant to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
The Client Services Specialist, provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence. This position will be with National Indemnity Company in Omaha, NE and hybrid eligible after six months of employment. This position is not eligible for employer visa sponsorship. What will you do?- CUSTOMER SUPPORT: Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.
- UNDERWRITING SUBMISSION SUPPORT: Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.
- CUSTOMER INFORMATION UPDATING: Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
- LOSS RUN REQUEST HANDLING: Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.
- High school diploma or GED and two years college or equivalent work experience.
- One or more years work experience.
- Ability to perform basic math
- Ability to operate proficiently a personal computer and related software such as Microsoft Office (Excel, Word, etc.)
- Someone with excellent customer service
- Someone who has positive and effective customer service
- Ability to pay attention to detail
- Superior English, grammar, spelling, punctuation and sentence structure
- Superior oral and written communication
- Someone having excellent oral and written communication with all levels of the organization and with Agents
- Enjoys reading and writing documentation
- Has strong active listening skills
- Someone who can work independently
- Strong ability to organize time and resources and handle multiple high priorities
- Ability to work well with others
- Someone who will maintain confidentiality
- Ability to work with detail with accuracy
We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!
Healthcare Call Center Manager
Posted 9 days ago
Job Viewed
Job Description
Maximus is currently hiring for a Healthcare Call Center Manager to support our Massachusetts Business Support Services (MA BSS) program. This is a remote opportunity where the Healthcare Call Center Manager will guide a team that handles inbound calls from individuals in the community seeking services. Your leadership will ensure every caller receives a personalized, white-glove experience-from safety screenings to intake and scheduling in-home assessments. You'll foster a culture of empathy, professionalism, and responsiveness, while driving performance, quality, and continuous improvement.
If you're a strategic thinker with a heart for service and a knack for cultivating high-performing teams, this is your opportunity to make a lasting impact.
**This position is contingent upon contract award.**
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience working in a call center environment in supporting either a state or federal based health insurance program preferred.
- Experience working with clinical staff, provider's offices, assessments and interfacing with individuals seeking care and services preferred.
- Experience supervising a team of approximately 25 employees preferred.
- Working knowledge of call center tools preferred.
- Working knowledge of how recipients receive care preferred.
- Must be willing and able to work Monday through Friday from 8:30 am to 5:00 pm Eastern Standard Time (EST).
- Must be willing and able to travel to Massachusetts offices as business need dictates.
Home Office Requirements
- Internet speed of 25mbps or higher required (you can test this by going to Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
55,100.00
Maximum Salary
$
92,000.00
Adjudicator, Provider Claims (LTSS Call Center)
Posted today
Job Viewed
Job Description
**Job Summary**
The Provider Claims Adjudicator is responsible for responding to providers regarding issues with claims, coordinating, investigates and confirms the appropriate resolution of claims issues. This role will require actively researching issues to adjudicate claims Requires knowledge of operational areas and systems.
**Knowledge/Skills/Abilities**
+ Facilitates the resolution of claims issues, including incorrectly paid claims, by working with operational areas and provider billings and analyzing the systems.
+ This role is involved in member enrollment, provider information management, benefits configuration and/or claims processing.
+ Responds to incoming calls from providers regarding claims inquiries and provides excellent customer service; documents calls and interactions.
+ Assists in the reviews of state or federal complaints related to claims.
+ Supports the other team members with several internal departments to determine appropriate resolution of issues.
+ Researches tracers, adjustments, and re-submissions of claims.
+ Adjudicates or re-adjudicates high volume of claims in a timely manner to ensure compliance to departmental turn-around time and quality standards.
+ Manages defect reduction by supporting the identifying and communicating error issues and potential solutions to management.
+ Handles special projects as assigned.
+ Other duties as assigned.
Knowledgeable in systems utilized:
+ QNXT
+ Pega
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ Others as required by line of business or state
**Job Function**
Provides customer support and stellar service to assist Molina providers with claims inquiries. Leads and resolves issues and addresses needs appropriately and effectively, while demonstrating Molina values in their actions. Responsible for effectively managing and documenting calls and responding to providers regarding issues with claims and inquiries. Handles escalated inquiries, complex provider claims payments, records, and provides counsel to providers. Helps to mentor and coach Provider Claims Adjudicators.
**Job Qualifications**
**REQUIRED EDUCATION:**
Associate's Degree or equivalent combination of education and experience;
**REQUIRED EXPERIENCE:**
2-3 years customer service, claims, provider and investigation/research experience. Outcome focused and knowledge of multiple systems.
1+ years of claims research and/or issue resolution or analysis of reimbursement methodologies within the managed care health care industry
**PREFERRED EDUCATION:**
Bachelor's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE:**
4 years customer service, claims, provider and investigation/research experience.
LTSS claims experience
**PHYSICAL DEMANDS:**
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in a home or office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Adjudicator, Provider Claims (LTSS Call Center)
Posted today
Job Viewed
Job Description
**Job Summary**
The Provider Claims Adjudicator is responsible for responding to providers regarding issues with claims, coordinating, investigates and confirms the appropriate resolution of claims issues. This role will require actively researching issues to adjudicate claims Requires knowledge of operational areas and systems.
**Knowledge/Skills/Abilities**
+ Facilitates the resolution of claims issues, including incorrectly paid claims, by working with operational areas and provider billings and analyzing the systems.
+ This role is involved in member enrollment, provider information management, benefits configuration and/or claims processing.
+ Responds to incoming calls from providers regarding claims inquiries and provides excellent customer service; documents calls and interactions.
+ Assists in the reviews of state or federal complaints related to claims.
+ Supports the other team members with several internal departments to determine appropriate resolution of issues.
+ Researches tracers, adjustments, and re-submissions of claims.
+ Adjudicates or re-adjudicates high volume of claims in a timely manner to ensure compliance to departmental turn-around time and quality standards.
+ Manages defect reduction by supporting the identifying and communicating error issues and potential solutions to management.
+ Handles special projects as assigned.
+ Other duties as assigned.
Knowledgeable in systems utilized:
+ QNXT
+ Pega
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ Others as required by line of business or state
**Job Function**
Provides customer support and stellar service to assist Molina providers with claims inquiries. Leads and resolves issues and addresses needs appropriately and effectively, while demonstrating Molina values in their actions. Responsible for effectively managing and documenting calls and responding to providers regarding issues with claims and inquiries. Handles escalated inquiries, complex provider claims payments, records, and provides counsel to providers. Helps to mentor and coach Provider Claims Adjudicators.
**Job Qualifications**
**REQUIRED EDUCATION:**
Associate's Degree or equivalent combination of education and experience;
**REQUIRED EXPERIENCE:**
2-3 years customer service, claims, provider and investigation/research experience. Outcome focused and knowledge of multiple systems.
1+ years of claims research and/or issue resolution or analysis of reimbursement methodologies within the managed care health care industry
**PREFERRED EDUCATION:**
Bachelor's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE:**
4 years customer service, claims, provider and investigation/research experience.
LTSS claims experience
**PHYSICAL DEMANDS:**
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in a home or office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Call Center Quality Monitor (Remote Lawence, KS)
Posted 17 days ago
Job Viewed
Job Description
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area. The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from the calls
• Maintain awareness of information updates through timely completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review all updated materials that cover new initiatives or changes to current Customer Service Representative processes
• Meet and exceed the daily requirement of evaluations. Acts as a team player in order for the team to meet QA monitoring workload
• Complete annual and quarterly required training prior to established deadlines
• Participate in weekly calibration sessions and maintain an acceptable monthly alignment score
• Support training delivery team by assisting in the presentation of Quality modules during new hire training, where applicable
• Handle inbound calls on a monthly basis and during specified high peak periods such as Open Enrollment period
• Maintain compliance to Standard Operating Procedures, CMS Quality Handbook, and CMS Quality Assurance Plan
• Comply with all customer/data privacy and security requirements
• Regular and predictable attendance is required"
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience
• Minimum six (6) months of previous leadership or supervisory experience preferred
• Bachelor's degree or appropriate combination of education and experience preferred
• Previous experience with quality monitoring in an inbound, medical and/or confidential information setting preferred
• Demonstrated customer service, leadership, and team interaction skills preferred
• Proven track record of working independently in a self-directed role where work is self-initiated required
• Regular and predictable attendance is required
• Must be a U.S. Citizen
#HotJobs0722LI #HotJobs0722FB #HotJobs0722X #HotJobs0722TH #TrendingJobs #HotJobs0805LI #HotJobs0805FB #HotJobs0805X #HotJobs0805TH
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
17.75
Maximum Salary
$
26.69
IT Help Desk Manager
Posted 9 days ago
Job Viewed
Job Description
Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
- Supervise IT Help Desk team.
- Monitor performance metrics and SLAs.
- Report to senior management.
- Handle escalations and critical issues.
- 7 years related work experience is required.
- Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
- Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
- The ability to obtain, and maintain, a Public Trust clearance is required.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS148, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
100,000.00
Maximum Salary
$
120,000.00
Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed
Posted 8 days ago
Job Viewed
Job Description
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)
Job Requirements:
* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
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SCITLS Help Desk Quality Assurance Analyst
Posted today
Job Viewed
Job Description
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Communication,Quality Management,Written Communication
**Certifications:**
HDI Customer service - HDI - HDI, ITIL Foundation - ITIL - ITIL
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. At GDIT, people are our differentiator. As a Quality Analyst supporting the the program, you will be trusted to serve as a member of the team with the responsibility to ensure the highest level of quality to customers through the performance of a dedicated focus on quality assurance for customer service and information accuracy. This individual will foster the quality assurance approach and plan across the program. This activity will require active engagement and implementation of regularly scheduled internal calibration sessions, monitoring customer interactions, analysis of quality data to identify trends, and communication of program quality performance. The successful candidate will have experience with quality assurance processes. The candidate will be a proactive agent for change, possess high energy, have a passion for quality, and be self-motivated.
In this role, a typical day will include the responsibilities below:
+ Perform quality reviews of service desk interactions (phone, chat, email, ticketing system) to assess technical accuracy, customer service skills, and adherence to processes.
+ Write effective, actionable feedback on customer interaction evaluations
+ Develop, refine, and maintain quality assurance procedures, checklists, and evaluation standards in alignment with contract requirements and service level agreements (SLAs).
+ Analyze trends and recurring issues to identify gaps in training, knowledge base, or procedures.
+ Facilitates calibration sessions with internal employees and client representatives to improve performance and ensure consistent, high-quality customer support.
+ Support knowledge management efforts by reviewing ticket documentation and contributing to knowledge base improvements.
+ Generate reports and metrics related to service desk performance, quality assurance findings, and customer satisfaction.
+ Participate in audits, reviews, and other compliance-related activities as required by the contract.
+ Collaborate with service desk leadership to implement continuous improvement initiatives.
+ Use quality data to make recommendations for improvements
+ Maintain high level of confidentiality regarding employee information
+ Communicates proactively any concerns/issues that will impact deliverables and/or business
+ Will occasionally engage with customers via phone as needed
Required Qualifications:
+ 5+ years of relevant IT support or service desk experience, including 2+ years in a quality assurance or service delivery oversight role.
+ Strong understanding of ITIL principles and service desk operations.
+ Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy).
+ Excellent analytical, written, and verbal communication skills.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ U.S. Citizenship and have and maintain a Secret clearance as required by the contract.
+ Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months
Preferred Qualifications:
+ ITIL Foundation certification.
+ Experience supporting federal government clients.
+ Familiarity with quality assurance methodologies and tools.
+ Previous experience in a Tier III or senior service desk role.
#SCITLS
The likely hourly rate for this position is between $27.73 - $37.51. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
Custodial/EVS Cleaner - On Call (Mid-America Center)
Posted today
Job Viewed
Job Description
Job DescriptionThe Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Job Description:Cleans various areas in at Mid-America Center including trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects on property.Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur.Cleans any bio hazardous materials when it occurs.Removes trash from the trash container and places into the dumpsters.Familiar with the proper use of chemicals and equipment.Must be able to stand and work in a potentially noisy environment with out restrictions for up to eight hours per day.Consistently provides GREAT guest service by smiling, greeting, and providing a warm farewell, checking for satisfaction, and maintaining an upbeat, energetic, enthusiastic attitude.Qualifications:Previous housekeeping or janitorial experience preferred.Works well with others and as part of a team.Area of assignment is maintained at or above department standards.Consistently meeting standards regarding attendance, appearance, conduct, and readiness to work.Is open to coaching, makes efforts to improve job performanceAbout UsHarrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.