842 Customer Service Representatives jobs in Ontario

LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.As a Client Services Representative at LetsGetChecked, you'll be at the forefront of our client experience, playing a crucial role in delivering exceptional customer service and support. You'll serve as the primary point of contact for our clients, guiding them through our services, addressing their inquiries, and ensuring a positive and seamless journey with our health testing solutions. Your empathy, problem-solving skills, and commitment to client satisfaction will be key to helping individuals achieve their health and wellness goals.Key ResponsibilitiesClient Support: Provide friendly, professional, and empathetic assistance to clients across various channels, including phone, email, and live chat. Address a wide range of inquiries, concerns, and requests related to health testing, results, and logistical matters.Product Knowledge: Develop and maintain a comprehensive understanding of LetsGetChecked's diverse health testing products and services. Educate clients on test options, procedures, and assist them in interpreting their results.Order Processing: Guide clients through the order placement process, assist with scheduling tests, and ensure accurate and timely order processing and shipment tracking.Problem Resolution: Proactively investigate and effectively resolve client issues and concerns in a timely manner. Collaborate seamlessly with other internal departments to find solutions for more complex client cases.Client Communication: Deliver clear, concise, and timely communication regarding test results, delivery times, and any other relevant information. Follow up with clients to confirm their needs have been met and issues have been fully resolved.Quality Assurance: Actively participate in maintaining and continuously improving the quality of our client service operations. Identify opportunities for process enhancements and provide constructive feedback to management.Documentation & Reporting: Maintain accurate, detailed, and organized records of all client interactions and cases within our systems. Generate regular reports and share valuable insights with the Client Services Manager to support continuous improvement.Client Feedback: Collect and relay client feedback to the relevant internal teams, including product development, marketing, and quality control. Help identify emerging trends and areas for improvement based on client insights.QualificationsHigh school diploma or equivalent; additional education or certifications in client services, healthcare, or a related field is a strong plus.Proven experience in a client services, customer support, or similar role, preferably in a fast-paced environment.Exceptional communication and interpersonal skills, with a genuine customer-centric approach that prioritizes client needs.Strong problem-solving and conflict-resolution abilities, with a knack for de-escalating situations and finding effective solutions.Highly detail-oriented with the ability to effectively manage multiple tasks, prioritize, and meet deadlines.Familiarity with CRM systems and client support software is an advantage.A strong sense of empathy and a genuine desire to help clients achieve their health and wellness goals.Benefits: Alongside an hourly rate of $19 - $21, we offer a range of benefits including: Health, dental & vision insurance401k Matching contributionEmployee Assistance ProgrammeAnnual Compensation ReviewsFlexible PTO Policy and 3 paid volunteer days per yearFree monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teamsA referral bonus programme to reward you for helping us hire the best talentInternal Opportunities and Careers Clinics to help you progress your careerMaternity, Paternity, Parental and Wedding leave#LI-EF1 #LI-OnsiteWhy LetsGetCheckedAt LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.Our Commitment to Diversity, Equity, and InclusionAt LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit

• Manage complex and escalated inquiries from financial professionals and clients.
  
• Support clients with brokerage operations, advisory accounts, transfers, and system navigation.
  
• Deliver an excellent service experience while maintaining productivity goals.
  
• Accurately document interactions using CRM tools.
  
• Collaborate across teams to deliver solutions without escalation.
  
• Assist in department training and special projects.

• 1 year of call center or customer service experience
  
• Proficiency with Microsoft Office
  
• High School diploma or GED required

• A passion for delivering top-tier service
  
• Strong communication, organizational, and problem-resolution skills
  
• A keen attention to detail and follow-through
  
• Experience in banking or financial services
  
• College degree or equivalent experience

• Warm, professional demeanor with empathetic listening skills
  
• Comfort with change in a fast-paced environment
  
• Enthusiastic team player with a can-do attitude
  
• Driven to exceed expectations and make an impact

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• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Ready to be a tech solutions champion? Join our vibrant team La Mirada crew!

Boundless Promotions offers a collaborative environment where diverse individuals create unique brand experiences. We partner with industry leaders, providing cutting-edge fiber-optic internet solutions and innovative TV streaming services. Our team is reliable, motivated, and hardworking, driven by a passion for helping brands expand their reach and efficiently penetrate new markets to increase their target audience.

Seeking a dynamic Client Services Representative to champion our AT&T team! The role involves engaging with customers, tailoring tech solutions, maintaining a positive environment, and showcasing innovative wireless technology. If you’re enthusiastic and tech-savvy, Boundless Promotions encourages you to apply.

Service Champions is looking for a dedicated Call Center Specialist to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

This position is in-office , in the city of Brea.

Schedule:

• Monday-Friday: 8 a.m. to 7 p.m.
• Saturday: 8 a.m. to 5 p.m. (40-hour work week)

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities - We promote from within.
• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Positive Work Environment: Supportive and team-oriented.

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

• 3-5 years of call center experience preferred.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

• Understand and have great knowledge of Association Documents - governing documents, rules and regulations, architectural standards, etc.
• Review and recommend revisions to the Architectural Standards annually.
• Review and recommend revisions to the Enforcement Policies annually.
• Take client calls, manage work order process, interact with vendors, and resolve client matters.
• Update and produce requested reports for board packets in a clean, orderly, and professional fashion within timeline provided by GM and/or Supervisor.
• Maintain, and update accurate historical data and legacy files when applicable.
• Consistent use and maintenance of Connect, including, but not limited to; Violation, Work Order, Architectural, Task, and Calendar modules, Property Call Log, "Info Center", Smart Webs and Community Profile as needed
• Maintain connect resident portal and front facing website to remain current and informative.
• Draft and manage weekly e-blast to the membership with content approval from the General Manager.
• Partner with General Manager to create content for Newsletters and other membership related communications.
• Design and prepare a New Homeowner Welcome Packet to be updated quarterly.
• Support the General Manager as needed to include, but not limited to Board Packets, proposals, annual election process, and Delegate engagement.
• Coordinate with assigned GM to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings.
• Review, input, separate and handle all mail for assigned GM.
• Fax and/or scan and email documents as requested by GM.
• Coordinate all meeting logistics as required.
• Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract.
• Conduct on-site inspections weekly for violation enforcement and architectural compliance.
• Prepare for, provide recommendations, and lead all Architectural Meetings with the Architectural Committee. Process meeting follow up consistent with Association's policies.
• Prepare for, provide recommendations, and lead all Enforcement Meetings with the Board of Directors. Process meeting follow up consistent with Association's policies.
• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the GM.
• Maintain and upload documents to ADRC/Connect as requested by GM, or Supervisor per company policy.
• Assist GM in all administrative duties, including, but not limited to; scanning, copying, and emailing of documents as a backup to the Administrative Staff where assistance is deemed necessary by Supervisor.
• Maintain an organized workspace according to company procedures.
• Greet walk-in clients as appropriate.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures
• Manage client meetings, site visits, meeting follow-up, violation communication and overall processes for addendum accounts as assigned.
• Manage violation module, and issue written correspondence for non-addendum accounts at the direction of the GM.
• Complete payroll entries each day in accordance with employee handbook.
• Must have reliable transportation and be able to drive to other work locations.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Other duties as assigned.

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Maintain reliable transportation to assigned clients.
• Demonstrates effective communication skills consisting of oral, written and listening skills.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must have minimum typing speed of 40 WPM.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.

• Must have a minimum of a GED or a High school diploma.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients
• Valid California Driver's License and State mandated vehicle insurance, and registration.
• Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.
• Ability to work late into evenings as required for board meeting attendance.

• Valid California Driver's License and State mandated vehicle insurance, and registration.
• General office equipment

• Limited if needed

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Project leader for the implementation of new clients and addition of MetLife product lines to existing clients
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts
• Partners with Proposal Unit to research and respond to RFP questionnaires
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
• Leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness
• Comprehends competitors' products, industry trends and legal developments impacting business
• Firm knowledge of MetLife's group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

• 3-5 years of related experience
• Extensive experience managing complex client accounts and relationships
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Preferred: BS/BA degree and 5-7 years of experience

ABOUT THE JOB

Savills is looking for a Client Services Coordinator to join the team in our Orange County office. The role provides overall administrative support for real estate professionals. In addition to preparation of normal correspondence, the role is responsible for research and analysis of properties, preparation of marketing collateral, and submittal of accounting related data upon deal closure. The Client Services Specialist also assists with the maintenance of information in various sales databases and performs other routine office administrative roles.

RESPONSIBILITIES

• Proactive in assessing the needs of the Professional and the client
• Prepare correspondence, documents, Request for Proposals, reports, account invoices, etc. with direction from brokers and/or knowledge of company policies and procedures
• Compose correspondence while maintaining confidentiality and utilizing correct grammar, punctuation and spelling
• Prepare and produce marketing presentations and reports, while helping to develop ideas into designs using PowerPoint or InDesign, often with a short lead-time.
• Create market surveys and tour books of available properties, including colleting necessary information from databases or individuals and arranging/scheduling the tour.
• Maintain and update assigned agents' client/prospect databases
• Provide information about the Company; screen and respond to internal and external inquiries of a less technical nature
• Monitor action items and request dates for completion to ensure effective and timely completion of requests
• Maintain and purge account files and records for assigned agents
• Perform general administrative duties such as filing, schedule meetings and travel arrangements
• Conduct research, assemble data, and perform special projects
• Perform other related duties as assigned

QUALIFICATIONS

• Bachelor's Degree or equivalent experience
• Minimum three years related work experience supporting multiple people; real estate experience preferred
• Ability to complete a high volume of tasks with minimal guidance or supervision
• Strong organizational, interpersonal and communication skills
• Detail oriented with the ability to respond effectively and efficiently while maintaining flexibility
• Capacity to work successfully in a team environment, build effective working relationships inside and outside of the group
• Strong proofreading and editing abilities
• Thorough working knowledge of Microsoft Word, Excel, Power Point, and Outlook
• Creative self-starter, multitask oriented

Specific software programs utilized in the performance of this role include:

• Microsoft applications, including Word, Excel and PowerPoint
• Outlook and other contact management, social media and email systems
• InDesign
• CoStar/Loopnet & AIR