305 Customer Service Representatives jobs in Parma

Arhaus was founded in 1986 on a simple idea: Furniture and dcor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.

Title:

Client Services Representative - Level 1

Location:

Onsite - Corporate Office South Building / Boston Heights, OH

Reports To:

Client Services Lead - Level 4

Description:

As the voice of Arhaus, Client Services Representatives provide spectacular service by handling real-time calls from clients nationwide. This role also involves case management, ensuring that each client's needs are met with the highest level of care and efficiency. Ideal candidates are compassionate, enthusiastic, solutions-oriented, and committed to outstanding service.

Daily Responsibilities:

Essential Duties & Responsibilities:

• Gathering Information: Manage client cases, ensuring prompt and effective resolution of issues.
• Communication: Ability to prove written/verbal communication. Explain the next steps of the process to the customer.
• Listening & Reading: Listen to voicemails and read incoming emails from customers to update their information with their inquiries.
• Handling Calls: Receive calls on warranty and product issues, create new cases, and set expectations on the next steps.
• Updating Information: Update customers' information and address their inquiries from voicemails and emails.
• Outbound Calls: Make outbound calls to customers to obtain information needed to file an initial case or to advance a current case to the next steps for processing.
• Flexibility: Please note roles and responsibilities can change based on business needs.
• Quality: Maintain detailed and accurate records of client interactions and case progress.
• Goals: Meet and exceed Contact Center KPIs, including Average handle time, Call per hour, service level, schedule adherence. and quality assurance

• Collect documentation to complete voucher forms and process Brokers commission payments.
• Maintain CBRE brand client messaging inventory by applying templates to produce marketing materials.
• Review marketing material and act as a point of contact for various groups to coordinate the completion of property information packages.
• Coordinate the preparation and production of client specific property packages.
• Coordinate sophisticated meetings and conferences.
• Schedule appointments, maintain calendars, arrange travel plans and coordinate meeting room reservations.
• Update and maintain various information databases.
• Generate standard and ad hoc reports and assist with website updates.
• Coordinate advertising schedules and placement with local centralized marketing group.
• Explain detailed and/or complicated information. Comprehend instructions, short communications, and memos. Write routine reports and communications.
• Respond to common questions or complaints.
• Present information to a large group of employees.

• High school diploma required.
• 3+ years with providing administrative support to teams of professionals
• 2+ years in the Real Estate industry.
• Ability to calculate figures such as percentages, discounts, and commissions and basic knowledge of financial terms and concepts with the ability to conduct basic financial analysis.
• Strong problem solving, interpersonal and organizational skills.
• Experience with Microsoft Office Suite required.
• Ability to edit templates in Power Point and/or InDesign.
• Strong marketing knowledge desirable.

Fathom's Account Directors are responsible for leading and maintaining successful enterprise client relationships. As an advocate for the client, Account Directors play an active role in helping craft strategic recommendations and deliverables.

The best Account Directors are more than a main point of contact for our clients - they're strategic leaders who create win-win scenarios for our client partners and Fathom. Account Directors grow our relationships and revenue while driving account strategy, collaborating on digital marketing strategy, and facilitating operational planning.

Candidates should be familiar with all aspects of digital marketing (including paid search, display, social, nurture, creative, SEO, and analytics), displaying channel fluency when representing our solutions with demonstrated ability to ask questions around client business goals to illustrate marketing's return on investment. Applicants should be prepared to review a successful track record of account management, revenue generation, and strategic leadership.

Ideally, candidates should be commutable to downtown Cleveland.

Responsibilities

As the main point of contact for our clients, few days are exactly alike. With that said, we expect our Account Directors to:

Lead with a consultative, relational approach:

• Establish, grow, and maintain relationships with C-suite stakeholders and executive sponsors across enterprise organizations.

• Understand our clients and their business(es) at depth. This includes their industry, competitive positioning and messaging, their tactical needs, and their available resources, while demonstrating strong business acumen.

• Comprehend our areas of digital marketing expertise and represent them in conversations with our clients. Translate complex digital and technology solutions for executive-level and non-technical stakeholders.

• As an advocate for the client, partner with our digital strategy organization on strategic recommendations that solve client needs in terms of strategy, channels, platforms, approach, and budget.

• Ability to act as the client, providing a third-party perspective and healthy challenge to internal strategies and results to ensure alignment to client goals, business and marketing strategies.

• Identify gaps in account performance and make recommendations for improvement; understand digital marketing performance metrics and the platforms we leverage for reporting - like Google Analytics.

• Stay current with modern marketing trends. Our clients expect us to be fluent in digital marketing, so it's important for our team to continue learning.

Drive the progression of opportunities:

• Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel.

• Proactively identify opportunities that lead to the retention and growth of existing accounts. Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations.

• Anticipate the client's needs and translate into what we can deliver (ability to "connect-the-dots" across channels to propose and deliver solutions that help our clients win).

• Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services.

• Design and coordinate internal and external approvals for all Statements of Work.

Facilitate an ideal internal experience, by translating what the client needs into what we can deliver:

• Ensure quality work is delivered to clients, every time. While our teams have QA processes, our Account Directors strive to deliver the highest quality work.

• Lead effective and efficient cross-functional interaction within our firm to deliver client success, including internal and client-facing meetings to prioritize current and upcoming projects and tasks.

• Set up our internal team up for success; maximize team output and efficiencies through:

• Clear communication and documentation

• Prioritization and management of client expectations

• Planning and oversight of digital campaigns

• Promptly address scope challenges and issues with clients.

• Demonstrate leadership and mentoring skills through coaching team members.

Qualifications

• 6+ years' experience in account management and/or sales in an agency environment.

• Bachelor's degree or equivalent experience is required.

• Ability to travel to client sites up to 20%.

• Highly motivated self-starter with a proven track record of growing client relationships and revenue.

• Team player with orientation towards contribution, collaboration, and continuous improvement.

• Demonstrate a strong aptitude for strategic thinking and tactical execution.

• Ability to manage a diverse client portfolio across various brands, industries, and service offerings.

• Flexibility and strong relationship building skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role, when annualized, is $99,500.00 - $184,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

At Fathom, an IQVIA Business, we are looking for an Account Director to serve as the primary point of contact for a portfolio of clients. This role focuses on retaining and expanding our existing client base while ensuring quality work is delivered on time, every time. Our Account Directors strive to deliver the highest quality work. Ideally, candidates should be commutable to downtown Cleveland. Responsibilities Lead with a consultative, relational approach: Establish, grow, and maintain relationships with client stakeholders and executive sponsors across multiple organizations. Understand a client’s business structure, challenges, and opportunities, while demonstrating strong business acumen. Understand our areas of expertise to effectively represent them in high-level conversations with clients. Our team of experts can delve deeper into specific topics as needed, and training is provided to address any knowledge gaps. Partner with our Channel teams to ensure that key strategic initiatives, ongoing projects, and deliverables are completed on time and to the quality expected of our organization. As an advocate for the client, partner with our Digital Marketing organization on recommendations that address client needs in strategy, channels, platforms, approach, and budget. Translate complex digital and technology solutions for executive-level and non-technical stakeholders. Stay current with modern marketing trends. Our clients expect us to be fluent in digital marketing, so it’s important for our team to continue learning. Drive the progression of opportunities: Proactively identify opportunities that lead to the retention and growth of existing accounts. Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services. Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations. Design and coordinate internal and external approvals for all Statements of Work. Translate what the client needs into what we can deliver: Lead internal and client-facing meetings to prioritize current and upcoming projects and tasks. Set up our internal team up for success with clear documentation and task management. Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel. Promptly address scope challenges and issues with clients. Requirements & Qualifications 6+ years’ experience in account management and/or sales in an agency environment. Bachelor’s degree or equivalent experience is required. Ability to travel to client sites up to 20%. Highly motivated self-starter with a proven track record of growing client relationships and revenue. Team player with orientation towards contribution, collaboration, and continuous improvement. Demonstrate a strong aptitude for strategic thinking and tactical execution. Ability to manage a diverse client portfolio across various brands, industries, and service offerings. Flexibility and strong relationship building skills. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. The potential base pay range for this role, when annualized, is $99,500.00 - $184,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. #J-18808-Ljbffr

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

The Client Services Representative Level I will be a primary contact for external customers, partners, regional offices, and the public concerning CSA Group services. This role will respond to incoming inquires (via telephone, fax, e-mail and web) pertaining to general and less complex inquiries, administrative inquiries (billing, credits, services available) The CSR Level 1 will be primarily focused on processing related tasks within the CSC. These tasks may pertain to creating new accounts stage, client record changes and agreement tasks. The CSR I will have a good understanding of the end-to-end processes within the organization to resolve customer issues and enhance service delivery.

Responsibilities:

• Provides accurate information (verbally and/or written literature) to customers about CSA Group services (such as testing capabilities, office locations, certification programs etc) and the Certification process (such as information on applicable standards, application requirements, class numbers, quotes, requirements for payment, product sample requirements, shipping instructions, testing location and completion dates).
• Provides prompt and efficient customer service. Forwards all technical inquiries to the appropriate subject matter expert.
• Collects, records and forwards appropriate customer sales inquiry information.
• Provides quotes for potential/existing clients using pricing information provided.
• Provides status of projects to incoming inquiries from customers with the assistance of an on line tool and the Project Group Manager while maintaining customer satisfaction.
• Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting Certification.
• Verifies and processes customer change requests, and customer document updates and corrections, such as (corrections in name, address, additions and deletions of factories and classes, full cancellations of Master Contract) and finalizes Changes of Records.
• Processes and prepares a variety of reports (such as error and Z table reports).
• Responds to customer billing and credit inquires, may issue credits or debits as necessary with management approval.
• On a daily basis, manage phone queue calls and meet customer needs

Qualifications:

• Post-Secondary Education or equivalent experience
• 6 months to 1 year of related Customer Service experience.
• Strong computer skills, MS Office (Excel, Outlook), Salesforce
• Strong phone contact handling skills
• Excellent oral and written communications
• Detailed and results oriented
• Some knowledge of engineering and technical terminology
• Problem solving skills and conflict resolution skills

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

The Client Services Representative Level I will be a primary contact for external customers, partners, regional offices, and the public concerning CSA Group services. This role will respond to incoming inquires (via telephone, fax, e-mail and web) pertaining to general and less complex inquiries, administrative inquiries (billing, credits, services available) The CSR Level 1 will be primarily focused on processing related tasks within the CSC. These tasks may pertain to creating new accounts stage, client record changes and agreement tasks. The CSR I will have a good understanding of the end-to-end processes within the organization to resolve customer issues and enhance service delivery.

Responsibilities:

• Provides accurate information (verbally and/or written literature) to customers about CSA Group services (such as testing capabilities, office locations, certification programs etc) and the Certification process (such as information on applicable standards, application requirements, class numbers, quotes, requirements for payment, product sample requirements, shipping instructions, testing location and completion dates).

• Provides prompt and efficient customer service. Forwards all technical inquiries to the appropriate subject matter expert.

• Collects, records and forwards appropriate customer sales inquiry information.

• Where appropriate, provides quotes for potential/existing clients using pricing information provided.

• Provides status of projects to incoming inquiries from customers with the assistance of an on line tool and the Project Group Manager while maintaining customer satisfaction.

• Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting Certification.

• Verifies and processes customer change requests, and customer document updates and corrections, such as (corrections in name, address, additions and deletions of factories and classes, full cancellations of Master Contract) and finalizes Changes of Records.

• Processes and prepares a variety of reports (such as error and Z table reports).

• Responds to customer billing and credit inquires, may issue credits or debits as necessary with management approval.

• On a daily basis, manage phone queue calls and meet customer needs

Qualifications:

• Post-Secondary Education or equivalent experience

• 6 months to 1 year of related Customer Service experience.

• Strong computer skills, MS Office (Excel, Outlook), Salesforce

• Strong phone contact handling skills

• Excellent oral and written communications

• Detailed and results oriented

• Some knowledge of engineering and technical terminology

• Problem solving skills and conflict resolution skills