166 Customer Service Representatives jobs in Puerto Rico

Job Description

Job Description

The Call Center Specialist is an office-based position that plays a key role in patient and provider customer service. The Call Center Specialist is the first point of contact for Alivia Specialty Pharmacy customers. The Call Center Specialist ensure patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end.

Call Center Specialists answer and document In Bound calls. They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Call Center Specialists may be required to make outbound calls to follow up with patients and HCP offices.

Responsibilities include, but are not limited to:

• Answering phones from customers professionally and responding to customer inquiries.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Researching required information using available resources.
• Handling and resolving customer complaints.
• Identifying, escalating priority issues and reporting to the high-level management.
• Completing detailed and specific call notes as necessary, updating them in CPR+.
• Obtaining documenting and reporting relevant data to handle complaints and inquiries.
• Managing administration, communicating and coordinating with internal departments.
• Meet management’s production standards, whether quantitative or qualitative
• Other analogous duties may be assigned from time to time as needed by Alivia.

Minimum requirements:

• Great communicator at all levels, including but not limited to physicians, office staff, patients and their caregivers;
• Able to work effectively in team matrixes with limited supervision;
• High School Diploma required, Pharmacy Technician Associate’s Degree preferred;

***EEOC F/M/D/V***

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Remote Customer Service Representative - Puerto Rico**
**Must be proficient in English.**
**Must reside in Puerto Rico to be considered.**
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$11/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day.
**What We Offer:**
+ **Work From Home**
+ **Full-Time Employment:** Reliable schedule and stability.
+ **Competitive Pay:** Earn $1/hr with shift differentials- 1.10 extra per hour for shifts between 6 PM-6 AM, and/or 1.00 extra per hour on weekends.
+ **Paid Training & Overtime:** Get the training you need to excel and take advantage of overtime opportunities.
+ **Incentive Plan:** Potential to earn up to an additional 350 per month after training by meeting performance metrics.
+ **Career Growth:** Opportunities to advance your career in a supportive, innovative environment.
+ **Full Benefits:** Comprehensive benefit options and a great work environment that values your success.
**What You'll Do:**
+ Efficiently manage a high volume of inbound calls in a fast-paced environment.
+ Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
+ Assist cardholders with inquiries regarding transactions and account statuses.
+ Listen actively to understand customer needs and offer clear, accurate information.
+ Process transactions efficiently via web-based applications and handle research requests with precision.
+ Maintain in-depth knowledge of company and client programs, policies, and technology.
+ Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
+ Support team operations during peak times or absences to help maintain seamless service.
**What We're Looking For:**
+ An effective communicator who can clearly explain complex information.
+ A dedicated professional with a strong work ethic and problem-solving skills.
+ A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
+ Ready to commit to 100% attendance during our three-to-five-week paid training period.
**Requirements:**
+ Must be at least 18 years old and possess a High School Diploma or equivalent.
+ Must have 6 months of Customer Service, Call Center or Dispatch experience.
+ Proficient in English.
+ Complete a background check, credit check, and security fingerprinting.
+ **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
+ **Work Area** : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
+ **Equipment:** The company will provide all necessary computer equipment
+ **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 10 Mbps download** .
+ Reside in Puerto Rico with legal authorization to work permanently in the United States.
**Preferred Qualification:**
+ 1+ years of previous call center experience
Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is 11.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Remote Customer Service Representative - Puerto Rico**
**Must be proficient in English.**
**Must reside in Puerto Rico to be considered.**
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$11/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day.
**What We Offer:**
+ **Work From Home**
+ **Full-Time Employment:** Reliable schedule and stability.
+ **Competitive Pay:** Earn $1/hr with shift differentials- 1.10 extra per hour for shifts between 6 PM-6 AM, and/or 1.00 extra per hour on weekends.
+ **Paid Training & Overtime:** Get the training you need to excel and take advantage of overtime opportunities.
+ **Incentive Plan:** Potential to earn up to an additional 350 per month after training by meeting performance metrics.
+ **Career Growth:** Opportunities to advance your career in a supportive, innovative environment.
+ **Full Benefits:** Comprehensive benefit options and a great work environment that values your success.
**What You'll Do:**
+ Efficiently manage a high volume of inbound calls in a fast-paced environment.
+ Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
+ Assist cardholders with inquiries regarding transactions and account statuses.
+ Listen actively to understand customer needs and offer clear, accurate information.
+ Process transactions efficiently via web-based applications and handle research requests with precision.
+ Maintain in-depth knowledge of company and client programs, policies, and technology.
+ Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
+ Support team operations during peak times or absences to help maintain seamless service.
**What We're Looking For:**
+ An effective communicator who can clearly explain complex information.
+ A dedicated professional with a strong work ethic and problem-solving skills.
+ A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
+ Ready to commit to 100% attendance during our three-to-five-week paid training period.
**Requirements:**
+ Must be at least 18 years old and possess a High School Diploma or equivalent.
+ Must have 6 months of Customer Service, Call Center or Dispatch experience.
+ Proficient in English.
+ Complete a background check, credit check, and security fingerprinting.
+ **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
+ **Work Area** : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
+ **Equipment:** The company will provide all necessary computer equipment
+ **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 10 Mbps download** .
+ Reside in Puerto Rico with legal authorization to work permanently in the United States.
**Preferred Qualification:**
+ 1+ years of previous call center experience
Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is 11.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

**Training classes start soon - apply today!**
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.
**Primary Responsibilities:**
+ Provides phone support to address the needs of members or providers, while actively listening to thoroughly understand the type of assistance required
+ Asks appropriate questions to determine the suitable procedures to resolve customer issues and/or questions
+ Documents all interactions in computer systems
+ Researches complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues
+ Assists customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
**ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION**
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
+ Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
+ Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 12:00am) (Need to be available for a rotating schedule on Saturdays)
+ Bilingual Spanish/English proficiency
**Preferred Qualifications:**
+ Healthcare experience
+ Contact center experience
+ Data entry experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Remote Fraud Call Center Representative - Puerto Rico**
**Must reside in Puerto Rico to be considered.**
**Must be proficient in English.**
**Must reside in Puerto Rico to be considered.**
$12.10?HR?
Opportunity to earn an additional $50 per month.
**Great Benefits?and Paid Training!**
? **Summary:** ?
As a **Customer Service Representative II,** you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions?
**What we offer:** ?
+ **Work From Home**
+ **Full-Time Employment:** Reliable schedule and stability.
+ **Competitive Pay:** Earn 12.10/hr with shift differentials:
+ 1.00 extra per hour?if working **Monday-Friday between 6:00PM to 6:00AM.**
+ 1.50 extra per hour if working on **Saturdays and Sundays** .
+ **Paid Training:** Get the training you need to excel.
+ **Incentive Plan:** Potential to earn up to an additional 350 per month after training by meeting performance metrics.
+ **Full Benefits:** Comprehensive benefit options and a great work environment that values your success
**What You'll Do:?** ?
+ Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
+ Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
+ Process fraud claims and disputes per client guidelines.
+ Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
+ Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
+ Support team operations with other duties and tasks as assigned.
**What We're Looking For:**
+ A clear communicator who can explain complex topics in simple terms.
+ A passionate, reliable professional with integrity and a drive to deliver exceptional service.
+ Someone committed to excellent attendance and able to follow a structured, full-time schedule.
+ A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
+ Strong written and verbal communication skills with attention to accuracy.
+ Comfortable navigating multiple systems and screens in a fast-paced environment.
+ Ready to take high-volume calls while maintaining focus and professionalism.
**Required Qualifications:** ?
+ Must be at least 18 years old with a High School Diploma or equivalent.
+ Must have 6 months of Customer Service, Call Center or Dispatch experience.
+ Proficient in English.
+ Complete a background check, credit check, and fingerprinting.
+ **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
+ **Work Area** : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
+ **Equipment:** The company will provide all necessary computer equipment
+ **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 10 Mbps download** .
+ Reside in Puerto Rico with legal authorization to work permanently in the United States.
**Preferred Qualifications** :?
+ 6 months of experience in the banking or financial industry.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information?For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is 12.10 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.
If you are located in San Juan, PR, you will have the flexibility to work from home and in the office in this hybrid role* as you take on some tough challenges.
**Primary Responsibilities:**
+ Outbound calls to members to schedule in home appointment visits with a Physician or Nurse Practitioner for the House Calls Visit
+ Answer inbound calls from members and assist them with inquiries
+ Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
+ This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours
***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 1+ years of call center or customer service experience
+ Ability to maintain confidentiality and adhere to HIPAA requirements
+ Proficiency with computer, Windows PC and web applications including ability to navigate and learn new and complex computer system application
+ Ability to work 40 hours/assigned 8-hour shifts between our normal business hours of Monday - Friday from 8:30am - 8:30pm. It may be necessary, given the business need, to work occasional overtime or weekends
+ Bilingual Spanish/English proficiency
**Preferred Qualifications:**
+ Sales experience
+ Experience using an auto dialer system
+ Experience working in the health care industry
+ Experience working with Medicaid or Medicare
+ Experience working in a customer retention focused role, retail, or upselling
+ Data entry experience
+ Proven medical terminology knowledge
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
**Primary Responsibilities:**
+ Provides customer service support to providers through live phone call or live chat, to give updates on their credentialing status or contracting status and validates state specific requirement
+ Focus on resolving issues on the first interaction, navigating through complex computer systems to identify the status of the issue and provide appropriate response to the provider
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and continue to establish rapport
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Complete outbound calls as needed to complete case resolutions
+ Other duties or projects may apply
**_***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***_**
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of 8:00am to 6:00pm ATL. It may be necessary, given the business need to work holidays and overtime.
+ English proficiency
**Preferred Qualification:**
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

**Overview**
**Job Title:** Help Desk Analyst
**Cayuse Company:** Cayuse Commercial Services
**Location:** Remote
**Pay Rate:** $15-$7 per hour
**The Work**
Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities**
+ Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner.
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
+ Matches customer needs with current products and services and suggests new ones to target customer's unmet needs.
+ Use examples and analogies as appropriate to facilitate understanding.
+ Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client.
+ Aids in information to the customer in a prompt manner.
+ Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service.
+ Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
+ Understands and responds to others using active listening skills and tactful communication.
+ Ability to perform first-line troubleshooting for customers.
+ Ability to resolve issues following the parameters and guidelines of the client.
+ Help new and developing team members.
+ Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Requires a high school diploma or GED
+ Knowledge of and experience using various computer applications including Microsoft Office Suite
+ Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills Required:**
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
+ Ability to follow instructions for logging into a computer and launching various applications
+ Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text
+ Ability to successfully handle customer requests and document in work management tools and applications.
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
+ Effective listening skills to include cognitive ability to locate and convey requested information
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills.
+ Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
+ Ability to handle sensitive and confidential information appropriately.
+ Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence.
+ Positive attitude; tolerance for dealing with difficult customers and stressful situations.
+ Dependable and accountable.
**Desired Qualifications:**
+ Experience in a customer service role.
+ Experience supporting customers in a virtual environment.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** Delivery Manager
**Working Conditions**
+ Professional remote office environment.
+ Ability to work Mon-Fri 8am to 5pm EST.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 15.00 - USD 17.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103312_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

Job Description

Job Description

Job Overview:

Provide expert customer support for PCI compliance and data security, managing service requests, guiding customers on PCI Portal usage, and ensuring adherence to PCI DSS standards. Work collaboratively with internal teams to deliver effective solutions and maintain high customer satisfaction.

Responsibilities and Duties:

• Attend to service requests received via phone, email, or other available communication tools, ensuring adequate follow-up for timely responses.
• Provide customers with support and guidance regarding the functionalities of the PCI Portal, helping them understand and comply with security standards concerning payment card information handling.
• Execute internal operational processes, specific to the unit, including managing database files and ensuring that customer service timelines (SLAs) are met.
• Oversee the renewal process for GM ISO clients’ services, including coordination with the accounting department and customer communication.
• Stay informed about PCI Council updates and share relevant changes with the area supervisor and team members.
• Perform daily shift handover and unit activity closure, ensuring smooth transitions and continuity.

Qualifications and Education Requirements:

• Technical degree or associate degree in a technology-related field, preferably in data security or information security.
• At least 2-3 years of experience in customer service, particularly in data security and information security fields, with specific knowledge of PCI DSS standards and their application to customer data.
• Basic technical knowledge of payment systems, networks, and ability to explain them clearly to customers.
• Proficiency in Microsoft tools such as PowerPoint, Visio, Excel, etc
• Bilingual in English and Spanish, both verbal and written.

We are an employer EEO/M/F/V/D.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• San Juan, PR 00926: Relocate before starting work (Required)

Work Location: In person