34 Customer Service Representatives jobs in Sidney

Call Center Technician

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements:

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Possess excellent telephone skills
• Have strong team orientation
• Ability to work flexible hours and weekends

Position Specifics:

• Part-time

Salary:

• $14.50 an hour

Supplemental Pay

• Hourly rate with monthly performance incentive bonus
• Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

Compensation details: 14.5-15

PI1d2f26ce2252-26289-35163031

Call Center Technician

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements:

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Possess excellent telephone skills
• Have strong team orientation
• Ability to work flexible hours and weekends

Position Specifics:

• Part-time

Salary:

• $14.50 an hour

Supplemental Pay

• Hourly rate with monthly performance incentive bonus
• Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

Compensation details: 14.5-15

PI1d2f26ce2252-26289-35163031

**Job Description:**
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
**SUMMARY**
This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members.
Will provide 24-hour-a-day, 7-day-a-week support to field offices including logging calls to Branches and paging on-call technicians during non-business hours responding to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate's problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problems. Possesses knowledge of the organization's policies, procedures, practices, products, and services.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
_These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._
+ Answer calls from incoming customers and dispenses call information to the appropriate Branch or Service Contractor.
+ Utilize the current system to properly log and page service calls.
+ Distribute electronic calls as needed.
+ Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications.
+ Identify service offices and/or personnel where intervention may be needed to improve processes.
+ Understand 3rd Party Companies being utilized by our key accounts to oversee proper procedures being followed regarding service calls.
+ Coordinate field notification, tracking, and payment of SPIFF programs!
+ Track Office Information Screen/SMS Scheduler updates, print, and up follow up as necessary.
+ Train and assist in the development of new hires.
+ Handle other projects as required.
Qualifications
**REQUIRED SKILLS:**
+ Proficient with Microsoft Office Products including Outlook, Word, and Excel
+ Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs.
+ Flexible scheduling, work any combination of 1st, 2nd and 3rd shifts including weekend shifts and holidays.
+ Ability to continuously learn and grow from successes and mistakes is attentive to details and accuracy and goal-oriented.
+ Demonstrates an understanding of working in a team environment and exhibits the ability to turn team diversity into an advantage.
+ Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes.
+ Recognize changing customer needs and determine process/procedure updates and/or requirements.
+ Work with IT regarding customer needs when appropriate.
+ Ability to communicate effectively verbally and in writing.
+ Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third-party servicers as well as both Key and non-Key Accounts
+ Ability to develop positive working relationships with others at all levels and demonstrate respect to people at all levels.
+ Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain a pleasant and professional image.
**QUALIFICATIONS**
Education and Work Experience
+ High school diploma or GED and vocational training in office administration
+ 2 years experience in the customer support and service industry
Desired Education/Experience
+ Associates degree in business administration
+ Bilingual
+ Field service experience is a plus.
Additional information
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Physical Demands
While performing the duties of this Job, the employee is:
+ Regularly required to sit and answer phone calls.
+ Frequently required to.
+ Occasionally required to .
Working Conditions
+ General office environment. Sitting, standing, walking, bending, lifting 10 lbs.
Hours of Work
Shift Schedule: Schedules include a variety of day, evening, and weekend hours. Willing to be flexible to provide the necessary coverage for peak periods, vacations, holidays, etc.
Hours: Approx. 7:00 am -5:30 pm, 1:00 pm - 11:30 pm 4 days a week shift rotating, and 11:00 pm - 7:30 am
**Why work for us?**
+ Competitive pay
+ Great insurance options with low premiums
+ Paid vacation and holidays
+ 401K with company match
+ Extensive on-the-job, online, and classroom training
+ Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Job Description:**
**SUMMARY**
This position is responsible for tactical day to day work instructions while leading a team of non-exempt employees to provide exceptional customer service by responding to customer questions, complaints, inquiries, and orders for the organization's products and/or services. Position requires strong problem-solving skills and ability to be accurate.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
_To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._
+ 50% Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience which may include assigned accounts and third-party vendors
+ Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
+ Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
+ Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement.
+ Communicate customer requirements to internal customers to ensure proper execution at the time of service.
+ Ensure that all contractual commitments are being met throughout all stages of the process.
+ Act as a liaison between internal customers and the customer/dealer to provide ongoing, consistent, timely communication.
+ Plan, direct, supervise and evaluate workflow.
+ 50% Train, assist and lead other assigned Customer Care Representatives with all aspects of customer service when needed
+ Responsible for application and day-to-day organizational policies and procedures.
+ Identify and facilitate process simplification to drive improved customer service in cooperation with Customer Care Supervisor/Manager
+ Drive and clarify processes for internal and external customers.
+ Coordinate and monitor work activities to achieve expected volumes and operational requirements.
+ Identifies and directs training needed by team based on analysis of issues and inquiries
+ May make hiring decisions and conduct performance appraisals
+ Responsible for special price concessions, quotes, bid allowances, adjustments, and discounts.
+ Other duties and special projects assigned by Management.
**QUALIFICATIONS**
_The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Education and Work Experience
+ Associates Degree preferred or high school diploma/GED with equitable years customer service experience.
+ 4 years customer service experience
Job -Specific Knowledge
_To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job._
+ Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
+ Knowledge of distribution and supply chain operations is preferred.
+ Demonstrates basic mechanical aptitude and ability to read parts manuals.
**COMPETENCIES**
_To perform the job successfully, an individual should demonstrate the following competencies._
Technical and Analytical Skills
+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages).
+ Ability to comprehend specifications provided within orders and translate them to the desired parts per Purchase orders.
+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Time Management and Communication Skills
+ Must be dependable, have good attendance, be punctual, and have a positive attitude
+ Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
+ Demonstrated ability to communicate orally with individuals from within and outside of the organization.
+ Proficient with Microsoft Office Products to include Outlook, Word, and Excel
+ Requires strong interpersonal skills working with internal and external customers
+ Be able to handle multiple priorities in a fast-paced environment
+ Possess a great attitude and professional demeanor
+ Proven ability to multi-task and work independently
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Physical Demands
_While performing the duties of this Job, the employee is:_
+ Regularly required to stand; use hands to handle and talk or hear.
+ Frequently required to reach with hands and arms.
+ Regularly working on computer.
Working Conditions
+ The noise level in the work environment is usually moderate.
Hours of Work
+ Normal business hours with occasional overtime (non-exempt roles) as needed.
+ Flexibility with schedule to meet critical deadlines includes a rotating shift until up to 8pm.

Date Posted:

2025-07-02

Country:

United States of America

Location:

HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.

• The position is working onsite at our Troy, OH facility

• Relocation Assistance may be provided

What You Will Do

• Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.

• Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.

• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).

• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).

• Communicate voice of the customer in design/development activities.

• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.

• Travel 10% domestically and internationally

• Communicate and present to Senior Level Leadership regarding status of technical issues.

• Perform other duties as required.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

• 3 years of Customer support experience in a technical/engineering environment.

• 3 years of experience performing Root Cause Analysis

Qualifications We Prefer

• Degree in Mechanical, Materials or Aerospace Engineering.

• Excellent written and verbal communication.

• Experience in the aerospace industry

• Experience creating and delivering formal presentations to all levels of leadership.

• Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.

What We Offer

Some of our competitive benefits package includes:?

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance ?

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more? ?

Learn More & Apply Now! ?

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link ( to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.

Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.

DUTIES AND RESPONSIBILITIES

• Must be able to communicate at a high level to production employees, management and customers
• This position must be computer literate.
• General office duties, ordering supplies, scanning/faxing, filing, answering phones
• Maintain excellent working conditions, a safe work environment, and high morale within the plant.
• Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
• Must display emotional control in time sensitive situations and be able to multi-task
• Must be able to communicate clearly and effectively
• Strong decision making ability, self-motivated and results-oriented.
• Ability to work effectively and independently in a multi-task, high-volume environment.
• Comply with company policies and procedures.
• Experienced in Microsoft Office is required

Position requires Data input to perform the following tasks:

• Transfer built orders into Supply Connect program
• Print productions orders
• Maintain spreadsheets
• Maintain and run reports
• Print production labels and needed forms
• Review and understand backlog
• Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
• Input data into customer sites such as TMS, TMC
• Coordinates appointments for shipment pick up
• Assists with activities involving customer requirements
• Maintain customer files.
• Scan and email all BOL to Retail's Central Receiving Manager

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Candidates are PREFERRED who offer the following:
• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugated box industry

LANGUAGE SKILLS

• Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

• Application knowledge and skill for computer data entry
• Application knowledge of products and production processes
• Quality standards - knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS

• Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

Pratt Industries is America's 5th largest paper and packaging company with more than 9,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

**Date Posted:**
2025-07-02
**Country:**
United States of America
**Location:**
HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.
+ **The position is working onsite at our Troy, OH facility**
+ **Relocation Assistance may be provided**
**What You Will Do**
+ Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
+ Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
+ Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
+ Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
+ Communicate voice of the customer in design/development activities.
+ Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
+ Travel 10% domestically and internationally
+ Communicate and present to Senior Level Leadership regarding status of technical issues.
+ Perform other duties as required.
**Qualifications You Must Have**
+ Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
+ U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
+ 3 years of Customer support experience in a technical/engineering environment.
+ 3 years of experience performing Root Cause Analysis
**Qualifications We Prefer**
+ Degree in Mechanical, Materials or Aerospace Engineering.
+ Excellent written and verbal communication.
+ Experience in the aerospace industry
+ Experience creating and delivering formal presentations to all levels of leadership.
+ Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.
**What We Offer**
Some of our competitive benefits package includes:?
+ Medical, dental, and vision insurance
+ Three weeks of vacation for newly hired employees
+ Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
+ Tuition reimbursement program
+ Student Loan Repayment Program
+ Life insurance and disability coverage
+ Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Ovia Health, fertility, and family planning
+ Adoption Assistance ?
+ Autism Benefit
+ Employee Assistance Plan, including up to 10 free counseling sessions
+ Healthy You Incentives, wellness rewards program
+ Doctor on Demand, virtual doctor visits
+ Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ And more? ?
**Learn More & Apply Now!** ?
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?
**WE ARE REDEFINING AEROSPACE.**
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
_Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings._
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Job Description:**
Illinois Tool Works (ITW) is a Fortune 200 diversified manufacturing company with seven decentralized business segments, which include the Food Equipment Group. The Warewash and Waste Division of ITW's Food Equipment Group, is seeking a Senior Manager specializing in product quality and customer relations. This position will work from the ITW Hobart Technology Center, located about 20 minutes north of Dayton in Troy, OH.
The Warewash Division produces Hobart and Centerline brand commercial dishwashers for use in hotels, casinos, restaurants, health care, cruise ships, K-12 schools, universities, and retailers.
**Summary:**
The Warewash Division is expanding its presence in existing served markets, as well as new markets, which requires a Senior Manager to lead projects to continuously improve product quality and provide direct support to our customers. The successful candidate will lead and coordinate activities to meet customer needs through excellent support to maintain product uptime.
Reporting to the Director of Engineering and Quality, the successful candidate will be responsible for leading a team of engineers working in office and in a lab environment at the ITW Hobart Technology Center, as well as managing customer-facing field activities related to product support.
**What you will do:**
+ Lead team of engineers focused on product support, quality and customer satisfaction
+ Manage projects related to quality improvements for existing product lines
+ Interact directly with customers and build relationships through issue resolution
+ Determine priorities and strategies to meet the needs of existing customers
+ Provide guidance to quality engineering team and develop team member capabilities
+ Apply problem solving methodologies to determine root cause of quality issues
+ Become a technical expert of Warewash products and features
+ Work closely with Sales staff to resolve customer concerns
+ Work with the Service Division to resolve claims and provide service parts to customers
+ Work with plant operations and strategic sourcing teams on continuous improvement projects
+ Gather feedback for marketing and design engineering teams for future products
+ Track and report product quality and customer claim data, and present related project results
+ Work with the Technical Publications and Service Training teams to refine documentation
+ Develop and implement maintenance training programs for key accounts and strategic partnerships
+ Develop and implement a technical support team for the Warewash Division
**What we are looking for:**
+ Excellent communication and decision-making skills
+ Enthusiasm for interacting directly with customers or end-users
+ Ability to focus on both small details and bigger picture projects
+ Expert knowledge of engineering quality practices with proven results in the field
+ Project management experience
+ Passion for solving problems with expertise in problem solving methodologies
+ Technical understanding of commercial dishwashing equipment
+ Relationship-building and influencing skills
+ Ability to manage multiple concurrent projects and determine business priorities
+ Commitment to develop, mentor and coach team members, and drive accountability for results
+ Availability to travel as needed for work (approximately 20% of the time)
**Education and experience:**
+ Bachelor's Degree in Engineering, Quality Systems, Project Management, or related field
+ 5+ years of engineering or quality management experience
+ Experience influencing business results across multi-site operations
+ Customer Service experience
+ MS Office application proficiency
+ Experience reading drawings and technical documents
+ Effective presentation and communication skills
+ Successful track record in managing complex projects and budgets
+ Ability to apply the ITW Toolbox
+ Food equipment industry experience, preferred
+ Design engineering experience, preferred
+ CAD proficiency, preferred
We are an equal opportunity employer, where we value the strengths of all team members. We offer competitive compensation and benefits and an exciting work environment.
**_ITW is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status._**

**Job Description:**
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
**SUMMARY**
_This position is responsible for providing exceptional customer service for Hobart Customers field office and senior management staff. This includes the ability to work with many customers on an ongoing basis and resolve a variety of customer service inquiries in a timely manner. Position requires strong problem-solving skills and ability to be consistently accurate._
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
_These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._
+ 60% Assist with the management of all aspects of assigned targeted chains, key accounts, and third-party vendors ensuring timely and accurate execution of service programs which may also include efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience
+ Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
+ Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
+ Act as a liaison between internal customers and the customer/dealer to provide ongoing, consistent, timely communication.
+ Escalate customer issues as appropriate and are point of contact through resolution
+ Drive, Coordinate and schedule various customer projects. ie: installation, PM's, on new equipment start ups
+ Follow communication procedures, guidelines, and policies
+ Provide outstanding customer service through professional phone skills, emails, and team involvement
+ 15% Meet personal/customer service team targets and call/email handling
+ 15% Analyzing and reporting customer trends.
+ 10% Work with cross functional teams to improve processes and productivity
**Supervisory Responsibilities**
+ This position has no direct or indirect supervisory responsibilities.
**QUALIFICATIONS**
_The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
_Education and Work Experience_
+ High school diploma or GED
+ 4-6 years customer service experience.
+ Proficient with Microsoft Office Products to include Outlook, Word, and Excel
+ Requires strong interpersonal skills working with internal and external customers.
_Job -Specific Knowledge_
_To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job._
+ Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
+ Knowledge of distribution and supply chain operations is preferred.
**COMPETENCIES**
_To perform the job successfully, an individual should demonstrate the following competencies._
_Technical and Analytical Skills_
+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages).
+ Ability to comprehend specifications provided within orders and translate them to the desired parts per Purchase orders.
+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
+ Critical Thinking
_Time Management and Communication Skills_
+ Must be dependable, have good attendance, be punctual, and have a positive attitude
+ Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
+ Demonstrated ability to communicate orally with individuals from within and outside of the organization.
+ Proficient with Microsoft Office Products to include Outlook, Word and Excel
+ Requires strong interpersonal skills working with internal and external customers
+ Be able to handle multiple priorities in a fast-paced environment
+ Possess a great attitude and professional demeanor
+ Proven ability to multi-task and work independently
**PHYSICAL DEMANDS AND WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
_Physical Demands_
_While performing the duties of this Job, the employee is:_
+ Regularly required to stand; use hands to handle and talk or hear.
+ Frequently required to reach with hands and arms.
+ Regularly working on computer.
_Working Conditions_
+ The noise level in the work environment is usually moderate.
_Hours of Work_
+ Normal business hours with occasional overtime (non-exempt roles) as needed.
+ Flexibility with schedule to meet critical deadlines includes a rotating shift until up to 8pm.
Additional information
**Why work for us?**
+ Competitive pay
+ Great insurance options with low premiums
+ Paid vacation and holidays
+ 401K with company match
+ Extensive on-the-job training
+ Safety-conscious work environment
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._