32 Customer Service Representatives jobs in Sidney
Customer Service Representative
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Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world's leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.
As the Customer Service Representative, you act as a resource to customers. Coordinate with other internal departments to resolve issues and follow through with the client until completion. Use discretion/decision-making authority as needed to resolve customer issues.
You will contribute by:
- Recommend replacement products or services based on customer requirements.
- Provide alternative product options for discontinued product.
- Process and manage requests to change or cancel the customer order.
- Order coordination/management.
- Provide basic - intermediate technical support.
- Manage large amounts of calls, emails, and direct messages daily.
- Build sustainable relationships through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet individual/team goals consistently.
- Keep records of customer interactions and ensure the proper proactive follow-ups occur.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Code all calls accurately.
- Answer questions about warranties, terms of sale, and shipping information.
- Coordinate customer issues acting as the liaison with Rittal internal teams.
- Identify and assess customers' needs to achieve satisfaction.
- Proactively communicate with the sales team and distributors about customer concerns or issues.
- Utilize computer technology to manage daily tasks.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Thinks outside the box to resolve customer issues and create a solution.
- Follow the Tangro process accurately.
- Being able to effectively distinguish Service and Technical support issues and assisting the customer by getting them to the correct department.
- Basic product knowledge.
- Basic Microsoft skills.
- Provide tracking information for USA shipments and Germany shipments.
- Follow the proper procedures to generate airfreight quotes.
- Expedite for parts that are being assembled in our modification centers.
- Use the quoting tool on carriers' websites to give accurate parcel/freight quotes.
- Utilize SAP to create quotations for customers accurately.
- Using the Rittal Resource center to manage customer accounts, add users and companies.
What we are looking for is:
- Excellent communication skills both verbal and written.
- Strong listening, analytical and problem-solving skills.
- Effectively handle stressful calls in a professional manner.
- Listens and follows direction.
- Knows and follows office etiquette.
- Reflects corporate values and culture.
- Able to meet deadlines with the highest degree of accuracy.
- Detail-oriented and capable of prioritizing multiple tasks.
- Able to work well in a group environment as well as independently.
- Able to foresee problems and demonstrate proactive solutions.
- Demonstrates courteous and professional behavior.
- On time and dependable.
- Must have the ability to meet the call metric standards.
- Takes initiative to identify a potential problem, while educating to avoid in the future.
- Willing to stay late or come in early when needed.
- Friendly and cooperative attitude.
- Demonstrates the ability to recognize important situations.
- Participate in training to gain advance knowledge of products, and customer relationship skills.
- Participates in Trade Shows and Customer Visits.
- Other duties, responsibilities, or projects as assigned or required by Manager.
What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment, so that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at .
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
Customer Service/Sales
Posted 9 days ago
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**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Customer Service Manager
Posted 16 days ago
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At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.
Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food, but are inspired by the people they serve and come to know on a daily basis.
Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most-creating great food for great people.
Are you a dynamic leader with a passion for delivering exceptional customer experiences? We're looking for a Customer Service Manager to lead a high-performing team supporting over $500M in business across key Dealer Distribution accounts. This is a critical role at the heart of our operations, overseeing customer support for multiple trusted brands under the ITW umbrella-including Hobart, Traulsen, Baxter, Vulcan, and more.
In this fast-paced, customer-focused environment, you'll empower a team of representatives to exceed expectations in everything from order management and pricing to shipping and project coordination. You'll partner directly with the sales team, cross-functional teams, and top-tier clients-including executives and business owners. If you're an organized, detail-driven leader who thrives on building strong teams and solving complex challenges, we want to hear from you.
**Essential Job Duties**
+ Ability to lead a diverse team of individuals to support company goals and sales excellence initiatives while focusing on teamwork and the customer.
+ Knowledge and support of all key Dealer accounts.
+ Team oriented with the ability to effectively interact with co-workers, customers, sales and product groups.
+ EDI order monitoring and maintenance as needed.
+ Excellent follow-up skills and attention to detail.
+ Liaison to product groups supporting marketing initiatives, special promotions, new product launches and other programs.
+ Help manage pricing, price list creation, and all pricing issues.
**Minimum Qualifications**
+ Bachelor's degree in sales/marketing related field or equivalent job experience
+ Prior experience managing a high performing customer service team
+ Experience with ERP systems with D365 experience preferred
+ Knowledge of CRM and sales leads processing
+ Understanding of product line outlook process and how it relates to order management to support those objectives.
+ Excellent oral, interpersonal, and written communication skills
+ Skilled in Microsoft Office applications
+ Knowledge of freight terminology and shipping procedures
+ Prior experience with BRAG portal and/or Auto Quotes is helpful
+ Ability to balance supporting both internal and external customers
+ Ability to travel with the willingness to participate in trade shows or customer meetings.
**Compensation Information:**
The pay range is $0,000 - 120,000. The specific hiring rate within the posted range will depend on the successful candidate's qualification and relevant prior experiences.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
Customer Service Specialist
Posted 16 days ago
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**SUMMARY**
Hobart Service is looking for an experienced Customer Service Specialist. This position is critical to the ongoing success and growth to the heart of our business. The Customer Service Specialist conducts administrative work performed in the local branch including, but not limited to: Accounts Receivable, Accounts payable, vacation tracking and absences, dispatching, providing outstanding customer service, and working with both service and parts departments. There may be occasional work with confidential data where the effect of any disclosure may have a negative impact on the business.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
_These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._
+ Accounts Payable and Accounts Receivable
+ Receive, investigate and resolve all customer inquiries to the satisfaction of the customer
+ Proactively schedule service calls for assigned Service Technicians when needed or as a backup dispatcher
+ Follow up on completed Service Calls to verify customer satisfaction
+ Understand 3rd Party Companies/technology platforms utilized by our key accounts to oversee proper procedures are being followed
+ Perform office management functions as necessary, such as assisting with tracking of consignment, assisting walk-in customers, handling phone calls for supervisor, etc.
+ Duties as assigned by Branch Manager
**QUALIFICATIONS**
_The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Education and Work Experience
+ Accredited High School diploma, Business or trade school or GED
+ 3-5 years of similar experience
Desired Education/Experience
+ Associate's or Bachelor's preferred
Job -Specific Knowledge
_To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job._
+ Leadership - demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
+ Finance & Accounting - Intermediate knowledge of inventory drivers of a business (e.g. analysis of inventory reports, setting and administering a budget, expense control, pay practices and laws, etc.)
+ Sales & Marketing - Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
+ Customer Service - Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
COMPETENCIES
_To perform the job successfully, an individual should demonstrate the following competencies._
Technical and Analytical Skills
+ Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
+ Synthesizes complex or diverse information.
+ Collects and researches data.
+ Uses intuition, experience, and data to drive decision making.
+ Designs workflows and procedures.
Innovation
+ Displays original thinking and creativity.
+ Meets challenges with resourcefulness.
+ Generates suggestions for improving business.
+ Develops innovative approaches and ideas.
Safety
+ Ability to read and understand safety guidelines of the business.
+ Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Time Management and Communication Skills
+ Must be dependable, have good attendance, be punctual, and have a positive attitude.
+ Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
+ Demonstrated ability to communicate orally with individuals from within and outside the organization.
+ Demonstrates crisis/conflict resolution skills.
+ Ability to self-motivate and self-direct with little to no supervision.
+ Thrives in multi-tasking environment and can adjust priorities quickly
Leadership Skills
+ Effective organizational, leadership and presentation skills.
+ Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
+ Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas with the organization.
+ Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).
+ Makes self-available to staff.
+ Provides regular performance feedback.
+ Solicits and applies customer feedback (internal and external).
+ Continually works to improve supervisory skills.
+ Establishes and maintains effective, collaborative work relationships both internally and externally.
+ Effectively recruits candidates and interviews job applicants for open positions, supporting ITW Diversity and Inclusion strategies.
+ Represents Hobart Service within their community well.
+ Recognize unusual or emergency situations and take appropriate action
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Physical Demands
+ Extensive periods of time on phone and in a seated position
+ Kneeling, squatting, bending, pushing/pulling
Working Conditions
+ Normal office environment
Hours of Work
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Extended hours may include nights and/or weekends
+ Normal scheduled hours cover early mornings, evenings and/or weekends
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
Customer Service Representative
Posted 16 days ago
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**Job Summary**
Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.
**Responsibilities**
+ Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
+ Proactive with good decision-making skills, able to work in an empowered environment
+ Excellent follow-up skills and attention to detail
+ Project management
+ Handling wide and varied inquiries from customer calls & emails
+ Accurate entry of all assigned customer orders
+ Maintenance of customer requirements and pricing
+ EDI order monitoring and maintenance as needed
+ Product knowledge and the ability to answer questions regarding use and care
**Minimum Qualifications**
+ Associate Degree in Business Administration/Marketing or equivalent experience
+ 3+ years sales and/or customer support experience
+ Excellent oral, interpersonal, and written communication skills
+ Proficient in Microsoft Office products including Word, Excel, and Outlook
+ Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
+ Knowledge of freight terminology and shipping procedures
+ Familiarity of Credit and Collections processes
+ Ability to read and decipher quotations and purchase orders
+ Ability to enter and submit orders accurately
+ Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
**Preferred Qualifications**
+ Experience in Inside Sales Support for large volume accounts
+ Experience with Auto Quotes
+ Experience in CRM and Project Management
Customer Service Associate II
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Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting shopping experience for our customers. Your Role at Dolla Customer Service, Associate, Service, Operations, Customer, Retail
At Home Customer Service
Posted today
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Responsibilities
You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders
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Customer Service Associate I
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We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned*
Skills and Experience:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Customer Service Associate II
Posted today
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Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers.
Your Role at Dollar Tree:As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:
- Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
- Merchandising and stocking as needed
- Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Managing sales transactions while working assigned cash register
- Maintaining security of cash and protecting company assets
- Other duties as assigned
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
- High level of integrity is required
- Proficiency in basic math for cash accounting is required
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.
We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.