Client Services Manager

19020 Rosemont, Pennsylvania 365 Health Services

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Job Description

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.

QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM):

High integrity

Positive attitude

Excellent communication skills

Solution-oriented

Eager / Competitive

Ability to thrive and collaborate in a fast-paced environment

Bachelor's Degree, preferred

PRIMARY DUTIES AND RESPONSIBILITIES:

Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs

Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates

Responsible for on-call duties during non-business hours and weekends as needed.

Matches and evaluates candidate skills to client and consumer needs through screening and interviewing

Completes necessary reference checks on candidate's background and work experience

Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts

Negotiates salary, terms and conditions of employment with candidates

Schedules direct care workers and field staff for initial placement and ongoing assignments

Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate

Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities

Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance

Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record

Incorporates direct care worker and field staff retention strategy into daily routine

Responsible for learning all functionalities and operations of the branch office

Adheres to and promotes company policies and procedures

Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads

Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines

Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws

Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines

Responsible for oversight of revenue cycle management

Demonstrates a commitment to advancing 365 Health Services, LLC

Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability

Performs other duties as necessary

BENEFITS:

Health Insurance Packages

Paid Time Off

401K

Schedule:

Monday to Friday

Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)

ADDITIONAL COMPENSATION:

Weekly Commission

Weekly On-Call Pay

Bonuses

EDUCATION:

Bachelor's (Preferred)

Work Location: In-person

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Client Services Manager

08043 Voorhees, New Jersey BAYADA Home Health Care

Posted 6 days ago

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Job Description

BAYADA Home Health Care has an immediate opening for a Pediatric Client Services Manager in our Voorhees Pediatrics Office located in Voorhees, NJ!

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

  • Provide superior customer service and quality home care
  • Focus on managing coordination of client services and emergent scheduling issues
  • Manage your Client Services Manager caseload while proactively growing it
  • Build lasting relationships with clients, referral sources, payors and community organizations
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics
  • Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications for a Client Services Manager:
  • Bachelor degree is required
  • Comparable experience staffing/scheduling at a home care agency preferred
  • Prior supervisory experience a plus
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skill
Compensation:
The base salary for this position ranges from $50,000 to $55,000 annually , depending on experience and qualifications. In addition to base salary, employees are eligible for a gross margin-based incentive plan , offering additional earning potential tied to office performance.

Why you'll love BAYADA:
  • Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
  • Impactful Work - Make a meaningful impact in the Camden County Community
  • Weekly Pay- Consistent weekly paychecks to keep your finances on track.
  • Comprehensive Benefits - Medical, dental, vision, and more we've got you covered
  • Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
  • Career Growth- Advancement opportunities to help you grow in your career.
  • Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Pubic Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

#LIRX
#JoinBayada-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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Client Services Associate

19117 Philadelphia, Pennsylvania Empire MG

Posted 3 days ago

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Job Description

We are looking to fill an immediate need for a Client Services Associate to join our dynamic team. This position favors individuals who have exceptional people skills and a passion for customer service. No prior experience is required; we provide you with ongoing training to keep you up to date with the latest trends & give you the best opportunity to grow your career!As a Client Services Associate, your role will be vital in creating and sustaining positive relationships with our clients while delivering extraordinary customer service. This role offers a hands-on approach that specializes in customized consumer interactions to drive our client base and overall satisfaction!Responsibilities of the Client Services Associate:Deliver exceptional customer service by assessing customer needs with a professional and positive attitudeBuild and maintain client accounts by fostering lasting relationships through direct engagementsReviewing customer interactions with management and contributing to any feedback for improving customer service experiencesStay knowledgeable about all non-profit goals to confidently address client questionsParticipate in cross-departmental training to shine as a Client Services Associate and reveal serious advancement opportunitiesWhat We Offer as a Client Services Associate:Extensive and ongoing one-on-one training designed for Client Services AssociatesOpportunities for community and charity involvementFlexible scheduling for a balanced life between work & lifeEducational & informative meetings with senior team members to enhance your customer service skillsTransparent career paths based on performanceQualifications of a Client Services Associate:High school diploma or experience relevant to a Client Services Associate roleA positive attitude and the ability to adapt to work with diverse people and teamsStrong teamwork skills and a commitment to helping clients succeedBackground in retail, restaurant, sales, or related fields is a plusA drive for leadership and a willingness to grow within the companyIf you're ready to start a rewarding career as a Client Services Associate and have a passion for customer service, we are here for you! Apply today and take the first step in an exciting journey of growth and opportunity!

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Client Services Associate

19004 Bala Cynwyd, Pennsylvania Care Options For Kids

Posted 2 days ago

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Job Description

Care Options for Kids connects leading pediatric specialists with families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children's lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance. We are looking for a critical thinker and proactive Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients. Position Types Available: Full-Time, In Office/Hybrid Client Service Associate responsibilities include: Coordinates and schedules referrals for new and existing home care services. Provides continuity of care in coordinating referrals. Communicates to each caregiver all pertinent information regarding client care. Keeps caregiver calendars and client information accurate and current. Communicates to the departmental Director all pertinent information regarding client/caregiver issues. Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services. Comprehensive Ability to: Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received. Accept changes in duties or new assignments with a positive attitude in a fast-paced environment. Work with a sense of urgency while maintaining a high level of detail. Use language that consistently reflects a thorough understanding of the home care industry. Qualifications: High School Diploma or GED required; college degree is preferred. Previous experience in recruiting, scheduling, or sales preferred. Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required. Must possess strong interpersonal and customer service skills. Must be able to solve complex problems and function effectively in a fast-paced work environment. Ability to read, write and communicate in English. Bilingual (Spanish/English) preferred. What we Offer: A supportive and collaborative work environment. Opportunity to Join a Rapidly Growing, Fast-Paced Organization! Comprehensive benefits package, including health, dental, and vision insurance. Generous Paid Time Off 401K A chance to make a meaningful impact in the lives of children and families. Annual Salary Range: Full-Time, In Office: $55,000.00 - $65,000.00 Quarterly bonuses *Compensation dependent on experience. Location: Bala Cynwyd, PA / Hybrid If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today. Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment

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Client Services Associate

19020 Rosemont, Pennsylvania Care Options For Kids

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric therapy, nursing, and school-based services. We seamlessly integrate into children's lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance. We are looking for a critical thinker and proactive Client Services Associate in our Pittsburgh, PA office that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients. Position Types Available: Full-Time, In Office Client Services Associate responsibilities include: Coordinates and schedules referrals for new and existing home care services. Provides continuity of care in coordinating referrals. Communicates to each caregiver all pertinent information regarding client care. Keeps caregiver calendars and client information accurate and current. Communicates to the departmental Director all pertinent information regarding client/caregiver issues. Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services. Comprehensive Ability to: Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received. Accept changes in duties or new assignments with a positive attitude in a fast-paced environment. Work with a sense of urgency while maintaining a high level of detail. Use language that consistently reflects a thorough understanding of the home care industry. Qualifications: High School Diploma or GED required; college degree is preferred. Previous experience in recruiting, scheduling, or sales preferred. Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required. Must possess strong interpersonal and customer service skills. Must be able to solve complex problems and function effectively in a fast-paced work environment. Ability to read, write and communicate in English. Bilingual (Spanish/English) preferred. What we Offer: A supportive and collaborative work environment. Opportunity to Join a Rapidly Growing, Fast-Paced Organization! Comprehensive benefits package, including health, dental, and vision insurance. Generous Paid Time Off 401K A chance to make a meaningful impact in the lives of children and families. Annual Salary Range: Full-Time, In Office: $60,000.00 to $68,000.00 Quarterly bonuses *Compensation dependent on experience. Location: Bensalem, PA / Hybrid If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today. Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment

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Client Services Manager

08043 Voorhees, New Jersey BAYADA Home Health Care

Posted 9 days ago

Job Viewed

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Job Description

BAYADA Home Health Care has an immediate opening for a **Pediatric Client Services Manager** in our **Voorhees Pediatrics Office** located in Voorhees, NJ!
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
**The Client Services Manager will:**
+ Provide superior customer service and quality home care
+ Focus on managing coordination of client services and emergent scheduling issues
+ Manage your Client Services Manager caseload while proactively growing it
+ Build lasting relationships with clients, referral sources, payors and community organizations
+ Develop strong, communicative relationships with the team
+ Maintain effective fiscal management of your caseload by monitoring metrics
+ Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
**Qualifications for a Client Services Manager:**
+ Bachelor degree is required
+ Comparable experience staffing/scheduling at a home care agency preferred
+ Prior supervisory experience a plus
+ Demonstrated record of successfully taking on increased responsibility (goal achievement)
+ Ambition to grow and advance beyond current position
+ Strong computer skills required (electronic medical record)
+ Excellent communication and interpersonal skill
**Compensation:**
The base salary for this position ranges from **$50,000 to $55,000 annually** , depending on experience and qualifications. In addition to base salary, employees are eligible for a **gross margin-based incentive plan** , offering additional earning potential tied to office performance.
**Why you'll love BAYADA:**
+ **Award- Winning Workplace-** Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
+ **Impactful Work** - Make a meaningful impact in the Camden County Community
+ **Weekly Pay-** Consistent weekly paychecks to keep your finances on track.
+ **Comprehensive Benefits** - Medical, dental, vision, and more-- we've got you covered
+ **Work- Life Balance** - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
+ **Career Growth-** Advancement opportunities to help you grow in your career.
+ **Nonprofit Organization-** As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
**Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.**
#LIRX
#JoinBayada-RX
**As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.**
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here ( .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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