445 Customer Service Representatives jobs in Tampa

Join Fintech in Tampa as a Client Services Specialist!The Client Services Specialist position ensures a successful implementation of retailer and distributor relationships. The position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company's philosophy of providing excellent customer service. The Client Services Specialist serves as the primary customer contact through the implementation process. Client Services Specialists proactively manage customer relationships by keeping the customer abreast of the status of their setup and any issues, providing suggestions based on best practices and ensuring customers are trained and prepared for the agreed upon effective date of their relationship.Essential Functions:Ensure all customer calls and email requests are responded to appropriately and on a timely basisPerform timely maintenance on customer accounts as part of setup processGenerate new revenue from existing customers through upselling and cross-selling of other Fintech products and services.Create and maintain customer locations and relationships in the Fintech databasesObtain and evaluate all relevant information to handle product and service inquiriesMaintain knowledge of Fintech policies, products, services and internal proceduresEducate customers on Fintech website and processesMaintain professional skills to ensure customer satisfactionFormulate recommendations for system enhancements and process improvements to increase efficiencies with customer support department and customer end user experience.Assist with updating SOPs and creating training documentation for internal and external useKeep management apprised of critical customer situationsPromote positive interactions with all Fintech business unitsQualifications:Minimum three years customer service experienceExcellent Interpersonal SkillsExcellent Verbal and written communication skillsPeople-oriented and customer focusedProblem analysis and problem solving abilityShares solution knowledgeStrategic thinking abilityDetail orientedExceptional organizational skills and the ability to prioritize assignmentsAbility to produce results quickly and accuratelyMotivated, independent, able to work under pressure to meet deadlinesMust be fluent Windows user with a basic understanding of database operationProficient in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)Project Management and ACH processing a plusExperience in helpdesk or ticketing system a plusOur Benefits:Hybrid WorkEmployer Matched 401KCompany Paid Medical Insurance Option for Employee and Dependent ChildrenCompany Paid Dental Insurance for EmployeeCompany Paid Vision Insurance for EmployeeCompany Paid Long and Short-Term DisabilityCompany Paid Life and AD&D Insurance18 Paid Vacation Days a YearSix Paid HolidaysEmployee Recognition ProgramsCommunity Outreach OpportunitiesBusiness Casual Dress CodeAbout Fintech:Fintech, a pioneering accounts payable (AP) automation solutions provider, has dedicated nearly 35 years to automating invoice processing between retail and hospitality businesses, and their supply chain partners. Backed by leading investors TA Associates and General Atlantic, it stands as a leader in this sector. Its flagship product, PaymentSource®, was first built for the alcohol industry to provide invoice payment automation between alcohol distributors and their customers across all 50 states. Today, it is utilized by over 267,000 businesses nationwide for invoice payment and collection associated with all B2B business transactions. This proven platform automates invoice payment, streamlines payment collection, and facilitates comprehensive data capture for over 1.1 million business relationships. Recognizing operational hurdles, Fintech expanded its payment capabilities to include scan-based trading/consignment selling for its vendors and retailers and built an advanced CRM tool with functionality to fortify vendor, supplier, and distributor field execution, addressing diverse profit center challenges. For more information about Fintech and its range of solutions, please visit is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We E-Verify. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Care Options for Kids connects leading pediatric specialists with families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children's lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance. We are looking for a critical thinker and proactive Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients. Position Types Available: Full-Time, In Office Client Service Associate responsibilities include: Coordinates and schedules referrals for new and existing home care services. Provides continuity of care in coordinating referrals. Communicates to each caregiver all pertinent information regarding client care. Keeps caregiver calendars and client information accurate and current. Communicates to the departmental Director all pertinent information regarding client/caregiver issues. Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services. Comprehensive Ability to: Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received. Accept changes in duties or new assignments with a positive attitude in a fast-paced environment. Work with a sense of urgency while maintaining a high level of detail. Use language that consistently reflects a thorough understanding of the home care industry. Qualifications: High School Diploma or GED required; college degree is preferred. Previous experience in recruiting, scheduling, or sales preferred. Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required. Must possess strong interpersonal and customer service skills. Must be able to solve complex problems and function effectively in a fast-paced work environment. Ability to read, write and communicate in English. Bilingual (Spanish/English) preferred. What we Offer: A supportive and collaborative work environment. Opportunity to Join a Rapidly Growing, Fast-Paced Organization! Comprehensive benefits package, including health, dental, and vision insurance. Generous Paid Time Off 401K A chance to make a meaningful impact in the lives of children and families. Annual Salary Range: Full-Time, In Office: $22 to $25/hr Quarterly bonuses *Compensation dependent on experience. Location: Tampa, FL If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today. Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment

About L & E Research, Inc.L&E Research connects clients with consumers, medical professionals, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions. CLIENT SERVICES REPRESENTATIVE JOB DESCRIPTIONThe below outlines the core job responsibilities of the position. The employer reserves the right to amend and modify these responsibilities should alternate needs arise. The employee must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made.The pay range for this role is:14.00 - 15.00 USD per hourThis role is an In Office position.REQUIRED AND DESIRED SKILLSMust be able to work a flexible, part-time work schedule, averaging 15 - 25 hrs weekly, up to 120 hours per month.Must have a valid driver's license & working vehicle.Must have proof of automobile insurance.Must exhibit excellent people skills, with a friendly, welcoming personality.Must have the ability to work well with others and be a team player.Previous customer service experience desired.Computer experience, including Microsoft Office and Google Suite, is a plus.RESPONSIBILITIES AND DUTIESServe as part of a team taking care of the needs of a corporate client conducting market research in our facility. Directly interacting with clients from a variety of companies.Handle the reception desk, greet all visitors to L&E facilities, determine reason for visit, and direct accordingly.Answering telephones, answer general respondent questions, provide directions, transfer calls to appropriate staff members as needed.Using computers for a variety of tasks, including Microsoft Office, Google Suite and email.Will learn to use various equipment/technology, including copier, printers, laptops, telephones, recording equipment, L&E video streaming, laptop & desktop computers, Focusvision internet streaming, internet access, projectors/screens, TV monitors, Polycom speaker phone.Typical CSR duties include emails, printing, copying, use of the internet, setting up audio-video recordings, food ordering, re-plating food, serving clients and cleanup. Also, setting up the facility for client studies; arranging tables and chairs as needed.Assist with shopping for client and respondent food, project supplies and facility needs, using your own vehicle (mileage will be paid).Keeping client rooms clean, neat and fully stocked, during and after a study.Other duties as required by the Client Services Manager or Client Services Assistant.The pay range for this role is:14 - 15 USD per hour (Tampa - Payroll)

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

• 1+ years of customer/client service experience, including experience handling difficult client situations
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
• Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

• 1+ years of experience in the banking/financial industry
• 2+ years of experience working in a client service capacity

• Conflict Management
• Customer and Client Focus
• Decision Making
• Fraud Management
• Oral Communications
• Active Listening
• Attention to Detail
• Data Collection and Entry
• Issue Management
• Problem Solving
• Adaptability
• Collaboration
• Critical Thinking
• Influence