575 Customer Service Roles jobs in Atlanta

Are you passionate about developing others, creating engaging learning experiences, and shaping high-performing contact center teams? At **Pearl Interactive Network** , we're always looking for exceptional **Call Center Trainers** to join our **Talent Community** for future remote opportunities.
This is your chance to make a real impact from day one, shaping the performance, mindset, and confidence of the next generation of customer service superstars.
The **Call Center** **Trainer (CCT)** is responsible for planning, coordinating, and conducting training for new and existing employees to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry best practices for training development.
**Operating Hours:** 8 am - 8 pm EST, Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity, prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.
**Job Duties:**
+ Organize training material to educate employees during the implementation process of strategic and standard techniques.
+ Assist with the development and delivery of specific learning and evaluate training outcomes.
+ Conduct ongoing training to ensure a consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.
+ Secure training space, classroom set-up, training resources, and collection and entry of training data.
+ Monitor the progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.
+ Maintain training materials to ensure that all staff is kept up to date with any policy, procedures, and application changes that occur.
+ Assist in the evaluation of the effectiveness of training based on formal and informal feedback from employees and customers.
+ Complete CSR observations to observe trends and make recommendations for changes in scripting and training.
+ Completes peer audits to share best practices and aid in improving peer facilitation and knowledge skills.
+ Perform all other duties as assigned.
**Job Requirements:**
+ Bachelor's degree or appropriate combination of education
+ PC Proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
+ Motivate and facilitate change and learning.
+ Strong problem-solving and organizational skills
+ Respond professionally to difficult or tense situations that may arise out of daily duties.
+ Must have 4-6-8 weeks of regimen and classroom training experience.
+ Experience with Citrix, and Virtual Desktop is helpful.
+ Ability to screen share and use split screens.
+ Effectively prioritize and complete tasks within established contractual service levels required.
+ Excellent presentation and public speaking skills
+ Promote a positive team environment and employee participative culture.
+ Has a solid understanding of company policy and procedures.
+ Professional demeanor and attitude
**Physical Requirements:**
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation and Skills Assessments Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our **Talent Community** in preparation for **future operations** .
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The **Call** **Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements?
**Operating Hours:** 8 am - 8 pm EST Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.
**Essential Duties and Responsibilities:**
+ Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals?
+ Perform tasks to ensure service level requirements are met?
+ Ensure agents understand and comply with all call center objectives, key performance standards, and policies?
+ Answer agent questions regarding best practices or difficult calls?
+ Assume leadership responsibility for departmental tasks and call center activities as required?
+ Create and deliver employee coaching?
+ Provide departmental leadership and works closely with Customer Service Representatives?
+ Participate in interviewing and the hiring process?
+ Support and enforce call center expectations as well as departmental and corporate policies and procedures?
+ Make recommendations to management for disciplinary actions up to termination?
+ Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval?
+ Communicate pertinent program updates in a timely manner?
+ Promote a positive team-oriented and employee participative culture?
+ Participate in programs to recognize and reward quality performance?
+ Perform other related tasks as assigned?
**Education and/or Work Experience Requirements:**
+ Bachelor's degree or equivalent work experience preferred?
+ 6 months of supervisor or leadership experience required?
+ Minimum 1-year customer service, leadership and team interaction skills required?
+ Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently?
+ Use good judgment, ability to make independent decisions and proactively solve problems as required?
+ Respond professionally to difficult or tense calls/situations that may arise out of daily duties?
+ Organize simultaneous tasks for individual assignments and the workflow of others within the unit?
+ Must have PC skills (Microsoft Office) with an emphasis on Excel?
+ Ability to interact with all levels of management?
+ Demonstrated leadership skills and good interpersonal skills?
+ Demonstrated oral and written communication skills?
+ Prioritize and complete tasks within established contractual service levels required?
+ Proven ability to work as a team member?
+ Flexibility and willingness to perform other duties as assigned?
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals?
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**

POSITION:                            Call Center Specialist I

DEPARTMENT: Customer Accounts

PAYGRADE:                           103H

AY:                                           Call Center Specialist I - $20.900/ Mid $6.647 / Max 32.395

DEADLI E:                            Thursday, July 17, 2025

JOB SUMMARY:

The purpose of this position is to process inbound phone calls and to provide information, answer questions, and provide professional customer service regarding water service account balances, conservation of water, customer complaints, payment arrangements, and orders for reconnection at the CCWA call center.

ESSENTIAL JOB FUNCTIONS:    

< >Receives inbound customer calls while utilizing CCWA’s Customer Information System (CIS) and other software programs; enters new customer information into system; updates existing customer information; and routes calls as necessary.

p>Handles the appropriate number of calls to satisfy the required levels of service for the Call Center performance metrics; follows-up customer calls as needed.

Keep records by notating each account during each call.

Identifies customers’ needs, clarifies information, researches issue; and provides solutions,

p>Processes customer-initiated service orders and service requests such as move-in orders, move-out orders, transfer of services, reconnect orders, high bill requests, etc.

Processes pay arrangements to customer accounts; refers customers to partners if needed for hardship assistance.

Explains the leak adjustment process and uploads needed documents into the CIS; provides leak detection tips for customers.

May perform after-hours duties taking after hours calls and dispatching appropriate staff; may process information provided via night drops and drive throughs.

Interacts with other departments within CCWA to resolve complaints and handle complex or delinquent accounts.

Performs other assigned duties.

MINIMUM REQUIREMENTS TO PERFORM WORK:

Call Center Specialist I

High school diploma or equivalent; including 1 year of experience working in a call center, or related duties, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position.

Required Licenses/Certifications: 

None

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

WORK ENVIRONMENT:

Essential functions are regularly performed without exposure to adverse environmental conditions.

Work is performed in a relatively safe, secure, and stable work environment.

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.